Wendy’s’s earns a 1.2-star rating from 1762 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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I have not gotten my w-2 from last year.
I'm a former employee of Wendy's. I worked for them in 2020. Everyone who is still employed at my former store has received their forms from last years earnings, but I have not received mine. My address has not changed. Is there a website I can get my W-2?
Read full review of Wendy’sFish Filet Combo Meal
I have waited all year for the return of the fish sandwich, we have always enjoyed them during the lenten season. Today my husband and I went to the Wendy's in Charlotte, Michigan and got two fish filet combo meals. When we got home (since the restaurant was not open for dining in) and sat down to enjoy our meal, I was extremely disappointed. The fish was overcooked and dry and the cheese was dry as well, as if it had been fried with the fish.
I will not be going back for another.
Timeliness and incorrect order
Pulled into drive-thru at 9:41pm on 2/12/2021. Ordered 2 "singles plain" and 1 medium dr. pepper. Was able to pick up food by 10:00pm. Got home to find that both singles came with cheese. I am allergic to cheese. Too late at night to go back and i do not have time to sit in a drive-thru line for 19 minutes again. I just moved to this area, and this is the first time I have stopped at this location. I normally go to the Wendy's in Norwich, CT and have had normal service there. I am upset at the wait time. The line just didn't move. Then to get home and find i couldn't even eat my burgers was very upsetting, frustrating, and should never have happened like that. A single plain does not mean a single with cheese plain.
Their website does not allow you to file complaints
I ordered a jalapeño popper salad with jalapeño ranch dressing. The salad I ordered was brown and wilted. I tried to complain on the website and it does not work. An error message kept popping up. I did not get a receipt; however, I took pictures.
Hurricane Laura damaged store
Good morning! I live in Moss Bluff (Lake Charles) Louisiana. Our area was devastated by Hurricane Laura followed up quickly by Hurricane Delta. The Wendy's at 115 Hwy 171 Lake Charles LA 70611 was destroyed during this time like so many of our homes and businesses. However, we are rebuilding! But this Wendy's is not. It's a terrible eyesore in our area. It...
Read full review of Wendy’sMy order
I had went to Metro Center Wendy's in Nashville TN drive thru and ordered 2 singles mayo pickles and onions and bacon fries and a large chilli. This was about 12 or 12:30 am, not complaining about the other items but the chilli had a big piece of plastic that come off of a bag of seasoning, the plastic cut my gum but not bad enough to seek medical attention...
Read full review of Wendy’sCustomer service
23-JAN-2021 15:15 EDT My husband and I went through Wendy's Drive-Thru yesterday afternoon to pick up a quick bite to eat. The woman's greeting over the speaker was extremely friendly. I proceeded to place my order. She asked me what size drink I would like and I asked her what size came with the meal. She told me small - there is an upcharge for medium or...
Read full review of Wendy’sHamburgers fries
Wendy's this place is so unfair. For one been working at this restaurant since I started there the manager at night is very disrespectful to the customers saying foul language does bad narcotics I thought he no longer worked there but still does and sends his employees home certain ones they let a new guy that just started there receive more hours than...
Read full review of Wendy’sCharged twice
I used your APP to order my food, it said it went through. We showed up in drive through to be told no order was placed. Now we ordered again, paid CASH. We talked to the lady in drive through and showed her our order and confirmation, as well as being charges twice on my bank card. We then persued by calling the Wendy's the following day to be told by the manager she could not help us. This was on Thursday January 7th 2021, we were told we would get a call back after calling corporate to complain. Today we get a call at 6:30 pm on Thursday January 14th 2021. It's been a week, and Lisa at Wendy's store #4260 where we ordered, told me she could only reimburse me my $20.26 one time when I got charged it twice and still had to pay in Cash a third time. That's 40.52 I am out, plus paid another $20.26 . If I do not get reimbursed for both Bank charges I will tell everyone I know to stop doing business with this company!
Desired outcome: Paid back in Full!
I want my refund and I’ll never return again
I spoke with the manager James and after them getting my order wrong he proceeded to say that it isn't his employees job to provide customer service and he couldn't help. I was hung up on three times prior.
Read full review of Wendy’sFood
Food bot fresh cold 20 min waite to get cold food old food waste of time and my money Forest drive cola sc
Hygiene and COVID standards
You had a cook handling food without gloves. 2 mins prior to that she was talking on her personal cell phone while working the cash register again without gloves. Highly unprofessional. I decided to take a video and record other employees wearing gloves and following protocol. I feel like this is gross and highly inappropriate for the year of COVID.
Read full review of Wendy’sNever received my pay
I have worked the week of 12/7/20-12/13/20 and never received my pay on 12/21/20 as I was supposed to. Because of this I refuse to return to work because I can't work for free and pay my bills. How do I receive my money that is owed? Who must I contact? Management Said they emailed payroll but to no avail I'm guessing since no one speaks to me. I have tried...
Read full review of Wendy’sProduct
Went to the Wendy's in Albuquerque on 4800 Menaul on Saturday around 11:18 am. My husband and I ordered a #1 combo, #7 combo and a extra chicken sandwich. What we got was complete disappointment. Normally these are juicy and full of flavor. What we got was sandwiches with hard crispy buns, dry cardboard flavored meat and almost inedible chicken. So disappointing we will not be back.
Chocolate frostys
I buy frostys every week I bring them home and freeze them. The last 3 times I went they told me they had no chocolate. I paid for 24 key tags, I have been doing this for at least 4 years, can I get my money back for the key tags? I would like the frostys instead but I guess someone doesn't want to do their job. They tell me they have no chocolate or the machine is broken. Please reply
Read full review of Wendy’sI ordered a plain 1/4 single no cheese plain. I received a fully condimented burger with two. Jr. Patties instead of a single
The drive thru person seemed to rush me through my order and was kind of rude. I had a problem which went unresolved a few months ago and haven't returned since. I probably will not be stopping a third time. It was a Sunday and my choices were limited due to chick fil a being closed. It was Wendy's or McDonald's and I made the wrong choice again.
Online ordering
Pitiful online ordering. Do not need anything else. Sad!
Salty fries, cheeseburger like old rubber.
Went thru the pittsburgh bethel park wendy's on 12/3 at 630 order burger fries, they were so salty very salty not fresh! Jr cheeseburger was old like rubber. And not lettuce for any of the sandwich. Wth going on. And it was 2 meals that were awful.. Oh and when we paid they had no pennies no big deal just round it off.. Not hard anyways it was not good experience nor other times...
Read full review of Wendy’sPoor quality and drive thru attendants that seem to not understand english
We went through the drive through at our local Wendy's and ordered 2 numbers 3's spicy nugget meals and 2 number 5's spicy chicken sandwich meals one with a plain baked potato with sour cream and butter and one grilled chicken sandwich meal with a plain baked potato. We had to repeat the drinks we wanted 3 times and explain what size we wanted. We go to pay...
Entire service, food prep!
Sunday evening nov.29, 2020 stopped after shopping at walmart for dinner at the Wendy's on Grayson Rd. Harrisburg, PA. Around 6;45 p.m. The male who took my order had music playing and several girls laughing in the background! He was unable to take my order and after several attempts I just said "yes" to whatever he said. (I know their food is good;...
Read full review of Wendy’sWendy’s Reviews 0
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About Wendy’s
One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.
In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.
But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.
Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:
- The specific location and time of your visit to Wendy's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
- Describe the order or service you received and how it did not meet expectations.
- Include any interactions with Wendy's staff and their response to your issue.
- Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
- Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.
Overview of Wendy’s complaint handling
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Wendy’s Contacts
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Wendy’s phone numbers+1 (888) 624-8140+1 (888) 624-8140Click up if you have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone numberCustomer Care+1 (614) 764-8478+1 (614) 764-8478Click up if you have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number 3 3 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number+1 (614) 764-3044+1 (614) 764-3044Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number+1 (614) 764-3368+1 (614) 764-3368Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone numberMedia Contact+1 (614) 764-3300+1 (614) 764-3300Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number+1 (614) 764-3327+1 (614) 764-3327Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone numberAnimal Control+1 (614) 764-3311+1 (614) 764-3311Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone numberVice President Investor Relations
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Wendy’s emailscustomercare@wendys.com100%Confidence score: 100%Supportcrista.miller@wendys.com100%Confidence score: 100%Supporterica.erwine@wendys.com93%Confidence score: 93%
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Wendy’s address1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
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Wendy’s social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 16, 2024 - View all Wendy’s contacts
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