Wendy’s’s earns a 1.2-star rating from 1762 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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Service
I went to Wendy's last night and I only ordered a frosty. There was a young African American girl at drive thru window. She was rude, didn't give me receipt and had her mask below her nose. There were 2 other employees that had no mask at all. That's against what the governor ordered. This the 3rd time one of your employees, or in this case several...
Read full review of Wendy’sChili not available on 3 separate visits.
I have been to this location of Wendy's for chili on 3 separate occasions and they have not had any. The fist time was a couple of weeks ago. They told me the chili was cooking and Would be ready in 20 minutes or so. I waited 45 minutes and returned to the store. Still not ready. Left and came back 90 minutes later and still not ready and they then said...
Read full review of Wendy’sManagement
Managment at the wendys store in lexington ky at location 10910 is rude and horrible they treat young employees horrible, heard the one manager name jonathan threaten to smack them, this is so appauling, and the manager named brooke is no better she berated a young man in front of customers. They needed management training, I refuse to have to sit and wait...
Read full review of Wendy’sWrongful termination
7/21/2020 I was ex employee at wendy's 10 southwest end BLVD quakertown Pennsylvania 18951. We all had a manager meeting around 9:30am at this location general manager Tina was speaking at the time so I went outside. Then I notified 2 manager plus the district manager through a text message that i had emergency Later on in the evening I received a text...
Read full review of Wendy’sManager
Me and my wife went thur the drive -thur at wendys on Vann dr. in Jackson tn about 8:15pm someone took I order after we got to the window we waiting and waiting for our food we order 4 bigger bags the manager was real real mean she was hollering and cussing talking about she tired and she have stay at home with her baby.We gave her 100 dollar bill she told...
Read full review of Wendy’sThey still never paid me for the hours that I had worked for them
I was new at Wendy's it was only my second week and I was still getting used to everything. I was having to do drive through and fries and bag everything up when the fellow employees started making fun of me and being very rude to me. I wasn't feeling very well that day and I was sick to my stomach and my nose started bleeding, I asked my manager if I could...
Read full review of Wendy’sSevere Diarrhea for two days
I stopped by Wendys to grab a kids chicken nugget meal because I was starving and it was the only place around.. within 5 min after my first bite I had horrible stomach cramps, 60 minutes later the diarrhea started... and the next day it was still going... this is not the first time this gas happened there is definitely something in their food that makes me sick...
Customer Service/Employees Training
I certainly hope what happened to me this morning is not the NORM or this location wont last! I took the time to stop IN and try breakfast Let me set the scene...No One inside the store...I approach the counter and place my order...Lady said What can i get you When i told her she typed it in and walked away deceided she wanted to wait on the drive thru with great accuracy and concern then got exasperated with me when my card wasnt placed in at the appropriate time. She very rudely said Put it in! Back to the drive thru! Meanwhile 3 other employess, all with headsets were standing around... When i complained about the lousy service all 3 wanted to argue The tall black guy even rolled his eyes at me and swung his hand like OH WELL Then proceeded to explain to me she was handling both but my question was WHAT was everyone else doing? What they obviously wasnt taught is...CUSTOMERS ARE THE REASON THEY HAVE A JOB AND WENDYS ISNT THE ONLY PLACE TO GET BREAKFAST...The manager of Burger King who was in the parking lot when i pulled outta Wendys and straight into Burger King, He asked Why, what happened? When I told him he not only shook his head HE GAVE ME FREE BREAKFAST TO EARN MY BUSINESS and stated that his employees have went across the street only to be treated equally as rude. In closing you have a lousy crew there Whoever has trained these people needs to reevaluate their progress...Luckily for Wendys, Im not a SECRET SHOPPER but I am a consumer who will not return especially if i dont get a response i will only assume that corporate condones such behavior. I can be reached at [protected]@yahoo.com . My name is Lilly I look forward to a response.
My food quality
I have pictures I would like to show you. @745pm I went to drive thru 1st I wasnt allowed to make 2 orders from same car...even though no one was in line...anyway I order lg fish meal.. It had to be sitting there for hours.. No fish left inside and hard as a rock and on verge of being burnt...how they could of served it...fries under done ...raw I did not have time to take it back before I went to work so I am dinner less
to-go order
On March 3, 2020 at 6PM, our small to-go order took approximately twenty minutes and had numerous discrepancies listed as follows: no fish in my our cod fish sandwich, asked for ketchup and BBQ sauce but not received, no napkins, no spoon for the chili, small wimpy fries, and somewhat flat Dr. Pepper. We threw away the fries and cooked our own. And or...
Read full review of Wendy’sUnsanitized
Today March 1st my 4 children and I went to Wendy's at 4:22. The area where they were cooking was very unsanitized. The floor was covered with food, papers and looked like they had dropped a bag of salt the trash can near where they prep the food was overflowing on to the floor. The dining area was dirt. We had to get napkins to clean off a table so we...
Read full review of Wendy’sGeneral Manager
General manger, Umang Patel. Talked to me at the end of my shift on Saturday 22nd of February 2020 asked if i had a "learning disability" this was uncalled for and offended me. However i listened to him as he kept talking to me on how to improve. I took his advice to keeping improving at work. I've been improving since we had talked, today on Saturday 29th...
Read full review of Wendy’sBurger, fries
When did Wendy's switch to "hand cut fries"? I know they are cheaper, but they are a nasty soggy mess in the bottom of your bag. Tonight I ordered a double and got some kind of a baby burger. Of course I didn't notice until I got home. I can't even say what I paid as there was no receipt in the bag . Dinner ruined. If I ever go back (doubtful) I guess I'll have to jump the counter and fix it myself.
Read full review of Wendy’sLack of options , restaurant oust or everything , long wait ...
Stopped by the Wendy's in Englewood, Florida last evening, the service was very slow, they were out of shakes, chili, croutons, complained when I ordered a salad that they weren't made up . The " truck was just pulling up " with their supplies . What a joke . Wherever I go, I support Wendy's, not sure after last nights disaster will I ever use again, they...
Read full review of Wendy’scashier
Unorganized. Stated the Lemonade machine was broken so we asked for Sodas . We were given soda with out ice. I asked if we could get ice then added a total different drink to coke. (Cherry/ big red). Horrible customer service !!! Very disappointed My husband had bit into a end piece of a tomato. We go there all the time and this has NEVER HAPPENED. Maybe a Bad night but come on we all deserve a decent meal.
Read full review of Wendy’swindow service
The lady took our order and was very rushed and irritated.. we paid for our order and then proceeded to the next window to get our food the lady gave us our food and then I asked for sauce and she no because we are supposed to pay for any sauce that comes with our food and slammed the window shut so we could no longer speak with her. I was very upset at the way we were treated.
Read full review of Wendy’ssr crm & chive potato
Host: Mia 02/06/2020 2:28 pm (20111) take out Took awhile to get my potato and small smoothie or it seemed since I was the only customer in the place. When I got it home there was no sour cream and it looked like the dried up turkey in the movie Christmas vagation, I threw it out gross. Sorry I cant send a picture, I've an Obama phone and an old laptop wich camera I dont know how to use, yet.
Read full review of Wendy’scheese & bacon baked potato
Tonight, 1/22/20@ 6:14pm E.S. T. Store #3376 RECEIPT #40377 (drive thru) I often buy cheese&bacon potatoes @ this Wendy's location. I'd say the last 3 times I've noticed they started using a lot less cheese sauce. So tonight I ordered 2 cheese&bacon potatoes for my elderly mother&myself & decided to ask for extra sauce, which I was charged for (.35x2) I...
Read full review of Wendy’semployee
I come into Wendys everyday for lunch, because I enjoy the food and its close to my job. There is an employee named Erica she works days. She is very rude, disrespectful, always snapping off at employees and even customers. If she doesn't want to work around people she probably shouldn't be in fast food. I would greatly appreciate it if someone could have a talk with her before you lose my business. Thanks Chasity
Read full review of Wendy’sextremely poor customer service
I needed to use the restroom (it was an emergency) so my husband and I decided to go to Wendy's and buy frostys so we could use theirs. When we walked in, I went to find a seat and my husband went up to the counter to order. After a few bites of my frosty I couldn't hold it anymore so I went up to the counter and asked to be let into the restroom. ( I stood...
Read full review of Wendy’sWendy’s Reviews 0
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About Wendy’s
One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.
In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.
But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.
Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:
- The specific location and time of your visit to Wendy's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
- Describe the order or service you received and how it did not meet expectations.
- Include any interactions with Wendy's staff and their response to your issue.
- Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
- Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.
Overview of Wendy’s complaint handling
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Wendy’s Contacts
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Wendy’s phone numbers+1 (888) 624-8140+1 (888) 624-8140Click up if you have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone numberCustomer Care+1 (614) 764-8478+1 (614) 764-8478Click up if you have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number 3 3 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number+1 (614) 764-3044+1 (614) 764-3044Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number+1 (614) 764-3368+1 (614) 764-3368Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone numberMedia Contact+1 (614) 764-3300+1 (614) 764-3300Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number+1 (614) 764-3327+1 (614) 764-3327Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone numberAnimal Control+1 (614) 764-3311+1 (614) 764-3311Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone numberVice President Investor Relations
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Wendy’s emailscustomercare@wendys.com100%Confidence score: 100%Supportcrista.miller@wendys.com100%Confidence score: 100%Supporterica.erwine@wendys.com93%Confidence score: 93%
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Wendy’s address1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
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Wendy’s social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 16, 2024 - View all Wendy’s contacts
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