Wendy’s’s earns a 1.2-star rating from 1762 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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manager disrespecting employees
I come to this Wendy's almost 4 times a week. I love coming here with my wife and kids and the food is always hot and fresh. But everytime I come here the manager on site is so rude to the employees. Her name is Angela I'm not sure of her last name. No one should ever talk to people the way she talks to these employees. She uses foul language all the time...
Read full review of Wendy’smanager complaint
Manager cussing out employees and mother in law. Daughter in law (employee)>>had seizure and was unable to talk with manager Angie at Kimbell store. I, her mother in law called Wendys manager for her. I told manager Angie who I was that i am this employees mother in law and that she had had seizure and would not be to come in. Manager then cussed out mother...
Read full review of Wendy’sservice
I arrived at the restaurant at 8:50 AM on 1/6/20 and saw on the door they opened at 9:00 AM. I ran an errand and came back at 9:05 AM. The doors were still locked. I checked the web site and it also said opened at 9:00 AM. I waited outside by the door. At 9:20 AM, I looked inside and there was an employee working. I called the phone number and no answer...
Read full review of Wendy’sParmesan caesar salads
I purchase salads at least 3 times a week for my lunch, working the evening shift I know the salad is better because there are times I don't get to eat until late. I purchased one 1/4/2020 and there were no tomatoes in it, so I asked beacuse I had purchased one on 12/31/19 that had tomatoes in it and I was told that this salad no longer comes with tomatoe...
Read full review of Wendy’snot being paid after working
I worked on december 4, 19 from 3-7pm then quit due to not being trained properly and unhealthy work conditions. I was hired the previous day. I have never received payment for what i worked. I have contacted this location several times and they keep saying my check has been mailed . I have never received my check . Please follow up. I do not recommend thi...
Read full review of Wendy’sgetting charged much more than what I was going to pay online
I was going to place an order online for pickup but it wasn't going through my family went to pickup by drive through. For Three Burgers, Two large fries, one medium fries and Two large drinks the total was $28 where as when I was going to place online it was $18 for three burgers, large fries three, three drinks and three nuggets. It's not even fair. $10 is a lot of money.
Read full review of Wendy’sterrible hamburgers, chicken nuggets
I went to this wendy's 3 weeks ago, ordered chicken nuggets, 3 orders. They were so disgusting, hard and unable to eat. I had to throw them away. I thought it was a one time thing. I went about a week later, I got home, my order was missing 2 orders of fries. Now, I went last night, we got two orders of baconator value meals, once again, the burgers were...
Read full review of Wendy’sfood, service, and cleanliness
My sister and I had lunch at the wendy's in napoleon, ohio today. The restaurant was dirty... Tables not wiped off nor did anyone wipe them off while we were there. The condiment bar was not clean and littered with straw paper, and the floors needed some sweeping. No one ever came out to clean anything! She ordered coffee which was cold! She took it back...
Read full review of Wendy’swrong food and bad customer service
On 2 different days I went to the Wendy's on hwy 50 in Brooksville Fl and each time I used the drive thru. First I ordered a large and small chili and a Dave's number one and the beans were so hard it was impossible to eat and it was super spicy. The burger was made all the way and I ordered just ketchup and cheese. The second time I ordered a bacon cheese...
Read full review of Wendy’spoor customer service/take out order completely wrong
Good afternoon. Myself was at the above wendys location on tuesday december 3rd around 15:00hrs. 4 cars ahead of us. By the time I could place my order, 30 minutes had gone by. My order was, as follows, large fries, daves double bacon deluxe, large chili (was asked if I would cheese with it and I said no thank you), small spicy chicken nuggets (was asked if...
Read full review of Wendy’shorrible customer service from pauline
Me and my husband went to Wendy's in Sunday Dec1, 2019. The weather was not good that morning. We went to the store located at 275 forth ave, St. Catharines at 9.40pm. Lights on but all the doors are closed. No sign no anything posted. Couple other customers waiting in drive through as well. I called customer service to complaint and I received a phone call from that store, the lady named Pauline. She was very rude and gave me lots of attitude. She said you complaint about we were not open that night, coz power off. Just let you know! Excuse me! That's the attitude you should be to your customer? I can't accept this!'n
customer service and restaurant cleanliness
This complaint is to highlight the Wendy's on Davie rd extension in Davie Florida 33324. I went inside with my two children ages 6 & 7 and stood in line at the counter. There was a Wendy's employee that was in line ordering food and the clerk "nikki" was incredible rude to him, so rude in fact that other customers waiting in line made comments to her that she was being out of line. After placing my order i walked to the side of the dining room to wait for my food. The dining room was absolutely disgusting. Nearly each table had left over food and drinks, the floor was riddled with French fries and napkins and had a wet mop laying aside. One would hope to have a decent experience at a fast food place and no i don't consider Wendy's to shine nearly as bright as a "chik filet" but Seriously come on people! When i finally stepped up to pick up my food which was for dine in, i was given a bag of food with several missing items. A Customer asked who the manager was and a clerk pointed to a woman who was kidding around in the kitchen witha Fry cook. I'm certain Dave Thomas would roll over in his grave knowing this is what's become of his establishment.
unfair employee treatment
I was recently recruited from my job to work for Wendys in Yuma, AZ. There is a new store being built that we will be working at but for now we are all training in the current store. i wish i stayed at my old job. The general manager at this store is a snake as well as the rest of his family that works for him. The people that work in this store are very...
Read full review of Wendy’sdave's single
Ordered dave single.. Got home with it and started eating and realized the burger is raw and red inside. Disgusted me and stopped eating. Hamburger is supposed to be well done. Have to go to work so no time to take it back. If I call I will probably be on some free burger list that if I go to get will miraculously have disappeared as is my previous experience with this location. Not the first time with issues at this location.
ingredients
We came here at 11:40 Nov 22 Friday. We ordered Awesome bacon cheeseburger. As I was about to eat it, I realized there is something wrong. There's no lettuce, onion, and sauces. And I definitely saw them on the list of the burger's ingredient. So I told to manager and showed the burger, but manager said there's no problem. And she even laughed. I'm so embarrassed right now.
unethical behavior/attitude
I was in the Milan location yesterday 11-15-19 around 7:30pm. The cashier that was taking orders seemed to have an attitude with everyone and was acting as if she didn't care to be there. It seemed like she didn't know what to do and didn't even give people their receipts or cups when she was finished with their order. There was this one situation that...
Read full review of Wendy’sfrosty - chocolate
When did y'all change the frosty formula. I had been craving one for some time now. My husband and I stopped in Carnesville, Ga. to get one today. This is not like it used to be. The taste and consistency isn't even the same. Anyone can get chocolate ice cream and blend it like the "frosty" we got today. Bring back the original FROSTY. A lot darker in color, icy crystals and full choc flavor.
service
I was in the mall with my son and I let him use my card to order food and the young lady tried to say my card went through I should her my statement from my app and she refused to admit she was wrong. She went to the back and started yelling to her coworkers in Spanish and the next thing I know the whole staff was in my face saying the food wasn't paid for. We stood there for over 20 minutes until the manager realized she charged him twice. I was so embarrassed because it was so many people watching.
my final wendy's experience
So im really not the kind of person to make a complaint on a fast food restaurant, but im so let down by this experience I just wanted to bring it to your attention. This specific wendys is closest to my house, I work late and I typically appreciate the fact that they stay open late. I come and get three combos atleast every ticket for me and my god...
Read full review of Wendy’scustomer service
I wanted a value meal but for the burger to have only ketchup, nothing more, the attendent natalie couldnt do that, because she said I was special ordering my burger, but I was allowing you to keep all the condiments except ketchup, but I was so frustrated with er english and not being able to understand because she was obviously new I just paid the...
Read full review of Wendy’sWendy’s Reviews 0
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About Wendy’s
One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.
In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.
But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.
Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:
- The specific location and time of your visit to Wendy's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
- Describe the order or service you received and how it did not meet expectations.
- Include any interactions with Wendy's staff and their response to your issue.
- Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
- Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
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9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.
Overview of Wendy’s complaint handling
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Wendy’s Contacts
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Wendy’s phone numbers+1 (888) 624-8140+1 (888) 624-8140Click up if you have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone numberCustomer Care+1 (614) 764-8478+1 (614) 764-8478Click up if you have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number 3 3 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number+1 (614) 764-3044+1 (614) 764-3044Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number+1 (614) 764-3368+1 (614) 764-3368Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone numberMedia Contact+1 (614) 764-3300+1 (614) 764-3300Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number+1 (614) 764-3327+1 (614) 764-3327Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone numberAnimal Control+1 (614) 764-3311+1 (614) 764-3311Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone numberVice President Investor Relations
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Wendy’s emailscustomercare@wendys.com100%Confidence score: 100%Supportcrista.miller@wendys.com100%Confidence score: 100%Supporterica.erwine@wendys.com93%Confidence score: 93%
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Wendy’s address1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
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Wendy’s social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 17, 2024 - View all Wendy’s contacts
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