Wendy’s
Reviews and Complaints

We went out of our way to go to Wendy's, traveling from TN to MO. There was a Bobby pin found in daughters burger. We received the Wrong drinks and our sodas were literally just Cups full of ice. We went through the drive through and were traveling, so we couldn't go back. Also, we got Frostys with no spoons, and we didn't receive straws. For our drinks

I went to the Wendy's on Temple in city of pomona today on my lunch around noon and I am very disappointed on the quality of the food given to me! I been up since 6am and starving to get this old tasting hard burger I couldn't even eat, I feel I should be reimbursed or offered another visit on the house! I literally had to go find foos another place ! Thank you for your time

On October 23, 2019 myself and husband along with another couple visited Wendy's at Vineland Road, Orlando, Florida. This store had the rudest employee I have ever had the misfortune of coming into contact with at the cash register. She did not even offer us a receipt and had no name badge on as to get her name. You were almost afraid to order over one item. The store was a nasty mess. The drink machine was completely empty of ice. I had to go back to the counter and ask her for ice and it really pissed her off so she snatched the empty cups out of my hand and filled them with very little ice and shoved em back at me. The time frame was around 5:30 to 6:30 p.m. The couple with us ordered a burger and ask that it be cut in half and she said they didn't do that so the lady ask to speak to the manager and he told the lady yes they could cut it in half. All through our dinner the rude employee starred at us and every other employee that walked by her she would point to us and they would look over at us. Another couple came in behind us and didn't even get through ordering and just left. We looked around and noticed we were the only ones in the store. Now this store is close to universal studios and should be very busy but not. Something should definitely be done with this employee.

Hi, I received extremely poor service from the male English speaking drive-thru order taker on September 20, 2019 at 7:40pm. I was with my children and husband and I respectfully ordered my meal and to the point, as I was in a rush, I remained friendly and approachable. The man was extremely disrespectful at the speaker, however I shrugged it off and continued on to the window to pay. I had my debit card ready for him (as I normally do at any drive thru) to process my $35 order, but as he opened the window, he looked at me and without reason told me to "go away" and that he was refusing my business. I politely and respectfully asked why, and he proceeded to tell me how rude and ugly I am. I was not rude, ugly, mean or aggressive and did not raise my voice or swear. I drove somewhere else, leaving the restaurant feeling discriminated against and bullied.

After being enticed by your TV add, I ordered this sandwich for &7.35 plus $0.35 for extra Jalapenos to go.
Upon opening it up and seeing a soggy bun, no other toppings but a couple of limp onion rings and 3 tiny jalapeno slices, I was very dissapointed and would have gone back to get my money back but was not possible to turn around on the hwy.

I would like to remain a loyal Wendy's customer so please advise.
I can be reached at [protected]@gmail.com and if you were able to mail a voucher/coupon to keep my business, the address is:
3608 Linda Street
Innisfil, ON
L9S 2L2
Canada.
Thanks,
Martin M.

I am inquiring why it seem that so many Wendy's locations, regardless of the franchise status, are unwilling to open more than one register at peak hours? I use several locations in the Maryland/Virginia area and every time I enter around noon or so there is one cashier taking orders for a line that clearly can support two registers. Don't these managers know that they can produce more revenue by staffing accordingly? Simple economics would dictate twice as much business being rung in the same hour. I have walked out twice in the last month due to having to wait 15-20 minutes just to reach the register. I don't mind waiting for food that is fresh and hot at a value, but getting to the cashier seems to be a challenge that isn't being addressed by these managers. I worked for Wendy's when I was 16 years old and must tell you that the efficiency we offered in my day was much superior to the cheapness exhibited today. A manager isn't willing to pay $12 more for the noon to 1 pm shift and bring in an additional $500? Really? There is no excuse for this ineptitude.

First I will start saying your my favorite fast food place to eat. Go at least 2 times a week. This week was unbelievable. Possible I may have gotten someone elses order but did not help me when already back at desk and no time to return. looked in bag. saw sandwich, fries and had my drink. figured all ok. Got a chicken sandwich with cheese only. did not order that way. had no mayo, lettuce or tomatoe. fries ok but could taste no salt so bland. finally ordered a sweet tea and got unsweet. to top it off they were out of chocolate frosties. A bust all the way around. no condaments or sugar for tea at work. was so dissapointed. I know lunchtime is busy but did not eat most of lunch for not to my liking the way prepared. sorry to complain.