Wendy’s
Reviews and Complaints

Undone tenders is NOT what I paid money for! I waited in line for 25 mins for UN DONE chicken strips?! NEVER again! This place need real cooks! Everytime i've Went there either my food
Was cold or they gave me the wrong order this time my order was right but not cooked all the way I'm upset and I stay away so I couldn't go back for my money cause I would've! This is ridiculous

Yes I was on vacation with my kids in Houston Texas and we bought your barque smoke burger combo 5 of them and I was very dis appointed can you send me coupon now for my family to try here in Mississippi Edward Collins pobox206 tutwiler ms38963 I don't know maybe you need to training them to keep the food fresh and stop talking and more work.and try to understand the deaf more you need better people to understand our needs we are not just another customer I am value and I choose your company out of 30 to eat at

I have my family going to Wendy's because of me. I usually get cheesy baked potatoes with sour cream and butter I hate to complain but now it is a common occurrence. The baked potatoes are either cooked too long or have been sitting and are just warmed up. Out of two, I'm lucky to get enough to equal one. We won't be going to Wendy's for a while. I thought you would want to know. It has been going on for some time.

I bought 3 vanilla frosty's at their upper james location, using the drive thru. When I got home & we went to eat & drink our stuff, my husband opened his frosty and saw that it was only half full! So we opened the lids on the other 2 frostys to check them, & they were also only half full! This is actually the 2nd time in the last couple of weeks that this has happened. About 2 weeks ago, I went thru the drive thru at this same location, & my frosty was only half way filled then too! I didnt say or do anything about it then, as I figured it was maybe just a "glitch" with their frosty machine. But now that its happened again, & ive now had 4 frostys that were only half full, I want to make a complaint.
Ive attached some pictures & a video of the frostys from this purchase.

Today my husband went to the Wendy's drive thru in Danville, Va on Riverside Drive and placed an order that was for 3 kids and 3 adults. Ordered 2 orders of chicken nuggets and got 1 order of chicken tenders. Ordered 1 chili and got 2, ordered a large fry and got none, ordered a large tea (for husband) and got Coke (which Husband is not supposed to be drinking) and asked for BBQ sauce and got sour cream. I think he has been to that same Wendy's about 4 or 5 times within the past year and when he gets home the order is wrong. He didn't have time to go through the bags as there was a line behind him and being nice he didn't want to hold anyone up. We did not take the order back to them as we had 3 screaming kids demanding food so we had to make do with what we had. Haven't complained until now but, enough is enough. The onions on my Dave's double were so tough you could not chew them. Wendy's has always been our favorite place to eat fast food but, we will be looking at other places in the future. Since I got sour cream I am pretty sure someone else that got a potato didn't get their sour cream. Very bad service!

Hello, I had ordered a baked potato for my daughter who is 4 we had ordered the food drive through and did not check the bags which I usually do but this time I was just in a hurry to get home, the customer service we received was pretty great this time but when I got home I was going to serve my daughter the potato, but before I did I noticed the potato was off color. Of course I did not serve it to her instead threw away. I didn't go back because I live on the other side of town.

Good evening, I don't usually complain I hate to be that person. But I usually check my food before I leave but I didn't because I absolutely waited forever to get it. I was tired and hungry and just wanted to get home. But I'm guessing the girl in the front was new because she didn't know how to minus things you didn't want. They also must be short staffed because in between every order she took she went to get the person who ordered previously order. I got a spicy to go wrap that that when I opened had a shred of lettuce, 3 little piece of shredded cheese and a really small half of chicken. I refuse to drive all the way back to wendys just for them to fix what should've been done correct the first time. I don't feel like someone should make something they wouldn't even eat.

We visited Wendy's last night and we were appalled at the condition of the building. It had several leaks in the roof — water was leaking in so many places that tables couldn't be used. It's such a shame because the food is great and the staff are friendly. Our little town is limited in places to eat so Wendy is an important business. I'd like to see the building repaired. Thank you for considering this complaint and helping our community.

I Use this Wendy's several times a week. Tonight was rudest service I have ever received! Person taking my order at drive-through couldn't hear me due to banging going on in background & kept messing up my order. So I asked her to cancel it so I could start over. From that point on I received nothing but attitude. The cashier greeted me with a snarl, did not tell me the amount I owed, did not say thank you and closed the window in my face as I tried to thank her! The man putting my order together moved deliberately slow as I watched him, and also handed me the food without any of knowledge meant of my existence much less a simple thank you, and again, close the window on my face as I was trying to thank him! I did not deserve that type of treatment from them nor did I trust my food when I got it home. I'm not sure how I can trust them to go there again. Nor do I want to be treated like that again especially at 8:45 at night after I've worked all day

i visited the wendys on the berlin tpke in Hatford ct and it was unorganized bad service firat of all they parked me which is ok no problem but why would you stuff all my food in one bag and give me half my order so i can wait on nuggets that would be fresh while the other food is getting cold ? then i ordered a sandwhich only ketchup bacon and cheese it was mad regular no ketchup ! i had a chicken blt it had half of a half of bacon ! like really and not to mention it was pouring out and they had a leak right in the middle of the restaurant qith no aigns warning customers or anything nibidy cleaning it up. or bucket no caution signs nothing. im a assistant manager for a fast food place and everuthing abiut my visit was definently unacceptable ! my name is veronica laboy i can be contacted at [protected]

I work nights and have limited time to go out. when i ordered my salad i expect it to be complete. now i have no time to go back and fetch the dressing which was supposed to be there. you have incompetent people working for you. this is not the first time this has happened. they would give out orders without plastic utensils. do you expect us to eat with our bare hands? you people are disgusting.

At 12:45pm Today was the worst visit I've had at this wendys, The person in the window I believe she was the manager because of her shirt and scarf but she was very rude, for 1 she jacked the money out my hand and when I asked for a reciept she smaked her lips. I received the wrong drink and my food was cold. Over all the experience today was HORRIBLE! I will not be reccomending this wendys to my coworkers unless something is done about this. I will be calling corporate

My husband and I visited the Wendy's in Henderson, NC for lunch today and I have never been treated so rudely. I ordered a #7 combo, the sandwich only for #7, and a medium tea. The cashier, a young black female named Danielle, gave us only one cup and when we asked for the second cup she got a very nasty attitude and said we didn't get but one. She said, "You said you only wanted the sandwich, not the combo." I said I know I did but I paid for an extra tea. She said that's your tea! I said well where is the drink that goes with the combo and she said, "That's it!" We could not get her to understand that we should have two cups. She then grabbed a cup from under the counter and slammed it on the counter and said, "Here, I'll give you another one, but you shouldn't get another one!" I told her I had her name and would be reporting her and she rolled her eyes, shrugged her shoulders and mumbled something.

There were people waiting long periods of time for their food, one couple even asked for their money back because they had waited so long. I asked the lady fixing the trays to look at my ticket and tell me what I paid for and she said I should have gotten a small cup with the combo and a medium cup for the tea. I asked Danielle did she hear that and she looked at this lady (who I believe was the manager) and said, "That's what I gave them!" I told her she did not, not until we basically made her give us another cup.

The manager apologized but looked at this girl and laughed, like it was funny! I hope something is done so that Danielle does not think it is okay to treat customers this way.

I ordered my food from Wendy's paid the cashier and was given half of my food then I was told to pull forward which I waited 10 mins never came I proceeded to get out my car and go inside an employee looked at me and walked off. I said excuse me there was some lady with red braids or something like that whom I asked for my food she just looked at me I asked for my money back the whole entire crew rolled their eyes at me. Their crew members were very rude and unprofessional I will not be going there ever again.

You have a manager by the name of Curtis Johnson selling drugs out of your establishment at the Harriman Tn store. I know several people who go and buy from him while he's at work and quite honestly I have quit going to Wendy's because of this. I love eating at Wendy's but I will not allow my children to eat there or be anywhere near it. I shouldn't have to keep avoiding eating there because of this and if something doesn't get done I will notify the authorities of the situation

I was a regular at Wendy's 20066 until today. They had messed up an order in front of mine and before I got it three workers and another customer had handled my double sandwich. Now by the time I got it, it was stone cold but I was hungry anyway unti I saw the large hole in the wrapper from the other customer touching it with her hand and fingernails. No one saw it or cared apparently. Apparently we don't deserve good
service anymore and other peoplee can touch your food!

My daughter and I went in for a late lunch at Wendy's store #01836 in Overkand Park. Kansas
The cashier (LaQuita) was VERY rude to us and spoke down to us like we were stupid and beneath her. She was very friendly toward other people who were either Latino or African-American, but not to us. I can only assume is was because we are Caucasian. This behavior is totally unacceptable, unnecessary, and inappropriate. We will never come to this location again because of her. That sort of conduct should not be allowed by any employee to any customer, period, no matter what the buisness may be.

Why I stand in line for 13 mins ?
Why a lady have to come get credit for half a sandwich because there was a hair ?
Why I also have a hair in my sandwich ?
Call to speak on the disgrace and the short Jerry curl wearing manager tells me okay .
So I asked ok what . She says we wear hats .
I'm asking her why do I have to come back to get money a new sandwich or come back period, for something that should've been nowhere possible to land on my food ?
So does everyone's Wendy's burger have a hair ? I ordered and have even got my food yet and there was a lady coming to complain about a hair . As if this just common . That lady had the audacity to raise her voice, as if the complain was not foul . " Well we were hard what do you expect me to do ?" I just hung up . Not only are you all nasty, trifling, in responsible, and not concerned about how the hygiene and dressing of the employee, but that's ludicrous . No way in hell should there be a hair . Something you should look to prevent just because it's possible . Careless . Then the pregnant white lady at the register raising her time of voice with an elderly black lady . To the point where I said something . "You don't need to be talking to no customers the way you are ."
Disgrace to the Wendy's name . Periot .

Hello,

I am an employee of Wendy in Calgary canada. Reastaurant number is 141029 located at 1181 49 ave ne calgary t2e8v2.

I am currently working here and is suffering due to unfair management . Whole outlet is managed by all family members and they are gettung ample hours to work an earn good but some of us are given only 6 to 8 hours per week and even after repeated requests and discussion things are not getting changed.

It is really impossible to see that family members arr getting more than 40 hours per week and we are jot getting any hours.

If management is fair they can distriute houts fairly betweem employees.

I cannot put the schedule here but if you check their weekly schedules it is very clearly evident.

We need your help and management to be fair to all employees n not to just their family members so that we can also earn for our living .

Please help us.

July 16, 2018 @ 10:34 pm I pulled into the drive thru to place an order for my family I started to give my order to the young lady and she just kept interrupting me before I can tell her what I wanted so I politely asked her to let me finish then she'd know exactly what I wanted. I finished telling my order she never responded she left the intercom and came back about 2-3 minutes later and asked was I ready to order which was very rude so I had to repeat it again I was in the drive thru for exactly 8 minutes fo a number 2 and a jr. bacon. Once I got to the window I ask the young lady what was her name and can I speak with a manager because I didn't like the service that I was getting she closed the window left came back with my order and told me hsve a nice day then shut the window. I did get her name that was on the tag on her shirt. Her name was Najee, please I love coming to your restaurant but I'd like to be treated with respect just like I give I'm not trying to start any trouble I just didn't like the service can you guys please have a word with her about being kind and talk to people with respect, I use to work at Wendy's years ago I love that place. Again thank you kindly.

Marcus Cooper
Marcus Cooper Asphalt Paving LLC
[protected]