Wendy’s
Reviews and Complaints

I was at Wendy's in Riverhead, NY 11901 on August 12, 2017 and this young black girl was laughing because I ordered a 4 for $4 upgrade to a large and she doesn't like me because of this situation at school that occurred last year. I don't care about her and we will never be friends ever again. If I have to reach behind the counter and snatch her black gums [censor] up then I will. I want something done about this or I will call someone over top of you. She doesn't even say can I help who's next or anything. She rushes me to order my food while I'm trying to figure out what I want to eat. I want her to lose her job ASAP.

Terrible service at Wendy's restaurant in Charlotte, NC. #[protected]. Had 2 orders while going through drive thru. Cashier charged wrong debit card and had a bad attitude. Manager was not helpful. The cashier 'Bobby' snatched a debit card, made rude comments, and was very disrespectful. We will not visit Wendy's again based on this experience.

Ericka Thomas
[protected]
[protected]@gmail.com

Hello on august 12 at 11am I went and ordered food threw the driveway. As I pull-up to the window a rude female cashier says to me who eats a burger this early in the morning. Than had somebody else give me my food because I said I'm reporting her. I didn't know it was a crime to eat at 11 am in the morning. Please get in touch with me my email is [protected]@gmail.com and my phone number is [protected]
Host:jabriah
#3007

On 8/11/2017 approximately around 12 am i purchased a chicken ceaser salad with no chicken and when I got home and opened it there was a foul odor coming from it. I then began to inspect it and noticed the lettuce had been going bad and had black spots on the edges of it. I have photos and videos to confirm this information as well. I am appalled that I was sold this without any regard to my health when they could of simply said we do not have any more salad tonight. I am very upset that they took my money and served me a salad with old lettuce.

Store #[protected] Irvine, Ca. Order #3074. I usually go here all the time. I went today and when I came home with my meal, there was a fried human hair with my chicken nuggets, so disgusting, it literally stopped me from eating any further. I called the manager (Veronica Gonzalez) and it took 2 calls as the first time the line just rang, the second time she answered and I told her what happened and the only thing she offered "was to replaced the meal"...I'm thinking, really? After finding a fried hair with my chicken nuggets that's all you can do? I even threatened her to contact corporate but she still didn't care. Also, the same Wendy's restaurant messed up my order like 2 months ago by giving me a different combo than what I ordered. Your company is going to lose a lot of customers when your managers don't care about them, not to mention, the managers don't even try to retain the customers. My whole impression of Veronica is that she's trying to save corporate money and does not CARE about the customers that are paying for her wages. I have McDonalds down the street from where I live and I can just go there instead, before I do, I will tell everyone I know Wendy's doesn't care about their customers and I will tell everyone I know of all the disgusting things they can find in their meals. I'm very disappointed and I'm not planning on going back ever. [protected]@yahoo.com

Not sure of the ladies last name, but Maxine the manager on dutyat the Wendy's in Newnan, GA Bullsboro store is the worst manager I have ever seen come in this place. She talks down to her employees while in front of customers, constantly yells to the back and is very annoying to other people eating in the restaurant (Everyone was talking about this in the line to order).
It seems to me she only talks down to the white people not so much the black folks, seems like a racial problem to me. I have ate at this Wendy's numerous amount of times and only started seeing this lady here recently and I will not go back in until she is moved to a different location. I saw one of the employees tear up after getting talked to like a child and I do not think that is right... she has a power trip going on and seems a bit racist to me. I have dealt with all the other managers white and black and have never had a problem with this restaurant until recently when she has taken over. This problem needs to be taken care of immediately.

I went to Wendys for breakfast this morning. I waited about 10 minutes to get my food just to get all the way home to discover that there wasn't any honey butter on my chicken biscuit. The honey butter is a major part of the sandwich. I also got the breakfast wedges and there were barely any in the container. They were also old and cold. I am highly disappointed! That is not what I paid for.

Good afternoon.
I was rather sad when I got home and opened my crispy chicken blt to find the bun was rather hard and stale.
I went to the store Bardstown, ky I just want it to be looked after in the future. I have alsp, many times in the past gotten tomato when I asked for non, but I'm not allergic so it's not a big deal.
Thank you for taking your time to read this

I went.to wendys in riverside corning! Myself and my 4 year old daughter went through the drivethru and ordered one of the 4 for speacials with upgraded bacenator. 🍟 and a small frosty! I was eating my fries and came upon someones short gray hair so i went back through the take out window to show them and explain i had just lost my appetite! The manager asked for.my reciept(wich she never returned to me) and then brough me 3 back! Wow she gave me.the fries free ? What about mam im sorry can I get u anything else?

Hi, my name is Tiffany and I had one of the worst experiences at your Bartlett Wendys location in IL. Around 5pm, I stopped at the Wendys location in Bartlett off rt 59, I had just picked up my 3 yr old son and needed something quick for dinner. When I arrived, there was no one in the drive thru. I made a simple order of a Asiago chicken sandwich meal and 4 pc chicken kids meal. I pulled up, paid, and waited, until they asked me to pull around and they would bring my food out. So after waiting for about 20 min in the car with a 3 yr old, I get my son out of the car and walk in, where I notice not a single person is inside. I walk to the counter where I received several weird looks and finally a young man came and asked how I could be helped. I said I had been waiting for an order I put through the drive thru, where he walked over to the heat lamps and grabbed my bag. I asked him if they were just sitting out there, why had no one brought them out? He replied "well we didn't see your car, so we just put it to the side". So no one was prepared to bring out my food and the staff just seemed like they could of cared less about it. No one was prepared to bring the food out to me but literally waited until I went inside. On top of this ridiculous customer service, they also got the order wrong and I didn't receive a receipt either. Ridiculous!

My wife and I have bought a lot of salads before without blue cheese. Now for the last two times we were told that their salads were pre made with cheese on them. When questioned about that another person said they didn't think they had any lettuce and could not make our order. That sounds like they did not want to make our salads. We are very disappointed with this attitude
My name is terry temple. Address is 711b 3rd ave south. North myrtle beach. S. C. 29582. The store is on 17 south north myrtle beach sc.

So today I went into the local wendys on Dawson road (Albany, Ga) and my cars broke down so I walked with my newborn in her stroller and it started sprinkling And I ordered the 4 for 4 and of course I didn't think to check my bag and they forgot my fries and my nuggets. And this is the second time I've had this happen in a week. And I refuse to walk all the way back up there when it is there job have my order correct.
-Kali Gardner

I purchased (2) Double Stack Burgers, (1) Crispy Chicken Burger, & (1) Baconator Fries. I was given (2) regular cheese burgers instead. When I came back to get what I paid for, the female working at night named Amanda (on receipt, #3374) told me on the intercom that they ran out of tomatoes. I said, "there wasn't any lettuce nor onions either on the burger". She went on to state that she charged me for cheese burgers in the first place. I told her that it wasn't what i asked her for initially. A guy in the background could be heard saying "I'll fix the right burger for him, i got it". So I pulled up to the window & she said "give me the burgers" in a frustrated & angry tone. I demanded a full refund due to her attitude & her being upset about an order she messed up. People like her don't need to be in fast food dealing with customers because she ultimately was the reason for me demanding a full refund. I was actually patient & ready to wait for the mistake to be corrected but it was something about her tone & attitude that rubbed me the wrong way. I'll probably give Wendy's another shot in the future, but no time soon. The cashier clearly needs customer service training or needs to be working in the back where she doesn't have to deal with customers directly.

I had placed an order for a spicy chicken sandwich, fries, baconator fries and taco salad. The chicken on the sandwich was excessively chewy and stale. It took them about 10 minutes to come to the window with the food which was cold. The fries were very soggy. The taco salad looked old some chunks of the lettuce had hard brown spots. The chili was cold since an employee said that it was turned off. Then they forgot to add the salsa that goes with the salad. So I threw $15 worth of food away for nothing. Also they did not give me a receipt after I requested it.

My family and I got out of our truck in the parking lot and we were yelled at through the drive through window. "HEEEYYYY!" from an associate working there. (We don't know anyone there, nor do we frequent there). We found it very rude. I asked if they were open and she said "YES". The parking lot was empty, and there were no customers inside. This was around 8 p.m. on Saturday evening 8/4/2017. Chester, SC. The store was filthy, and we almost left but our autistic son was promised a spicy chicken sandwich. (his absolute favorite) We were not about to leave. There was trash on the floor, ketchup all over the counter where you get it from. The tables were glazed with grease and crumbs all over from crackers. The drink station had wrappers all over as well as covers popping out all over and a sticky mess on the counter and drink machine. We ordered and paid for it in one transaction, It was a debit card. When it came out, my husband was approached by a worker stating that the ice cream machine was not cold enough yet. He ordered a large chocolate frosty at the same time we ordered our meal.She said she would bring it to him when it was ready. As my sons and I were eating our food, merely a minute or two later a customer was passed two frostys. One was chocolate, and one was vanilla. I watched her make them thinking it was my husbands. I was appalled. We waited and another four frosty's were presented to customer through the drive through. My husband was astounded and went up to ask if his was ready, and she said" it would be 2.50" She was nowhere near the cash register to ring it up, and it was already paid for! My husband stated that he already paid for it. ( the item is 1.99 on our receipt. She rudely went to the ice cream machine and made his frosty (wrong flavor!) and brought it to him at the counter. He walked back to where we were eating and ate his ice cream quietly telling me what happened trying not to disturb the rest of the family. As we ate the rest of our meal, (we were looked at with glaring eyes, and snickers/remarks were made as they kept staring in our direction. These girls went to lunch break, I guess because they were eating and sitting). WE were the only white people there. All employees were black as well as all customers that were given their frosty's . They got there after us, and ordered after us!
On another note, the girl gave a young man a large cup, and the largest cup they have for a total of 1.61. We literally heard her tell the boy in a bright orange shirt about 9 or ten years old by himself that she wold give him one for free. He was black as well. LOOK AT THE CAMERAS!
Earlier during the week, at lunchtime we went to this same location to eat, and we noticed the service was excellent, and the food was really good. We noticed the manager working hard. He even came to ask about how our meal was. These are the two times I have been here all year, and how very different the experiences were. We are disgusted in their behavior, and will not spend another dime in this establishment. We spent nineteen dollars there and would like a refund. The host was Taijala. The time was 8:05 p.m. and the total was 19.82 order 10080. Please train the employees to give better customer service, whatever color/nationality/or disability you may be/have. Thank you.

Today, I went to the Wendy's Restaurant on E. Washington Avenue, Madison, WI - I ordered thru the drive thru - a small frosty - and they did not ask what flavor I wanted... they gave me chocolate and if asked I would have said vanilla. I ordered a chicken, apple and pecan salad and a dave's single burger. at the window I was handed my order and frosty. I drove and parked in the parking lot...opened my bag and saw that the burger was missing. So I walked into the restaurant with my receipt and said that I did not get the burger, so I waited for them to make me one. Then I went back to my car and ate the burger, then I went to eat my salad and saw that it was a spicy Ceasar salad and not the chicken, apple and pecan salad, so again I walked into the restaurant and told them that they had given me the wrong salad...so again, I had to wait for them to get me the correct salad. I also asked for my receipt back that they took when I came in the first time, and they said that they had thrown it away. Never did they show any remorse, or sadness for the mistakes that they had made on my order, no one apologized for the inconvenience that this caused me... and not once but twice. They did not offer me a coupon, or some money back or nothing. I never felt that they appreciated my business, instead I felt like I was a bother. And they really were not busy... so I really don't know what their reason was for screwing up my order so badly... I certainly will not be going to that Wendy's restaurant again. I will take my business where I am appreciated and my order is important to them, and they will take the time to be sure that I get what I ordered...I would appreciate some compensation for my time and bother to get what I ordered and did not...

My past 4 visits to this Wendy's have been UNACCEPTABLE. First visit, I spent 15 minutes in drive thru just to get a premade salad. There were two cars ahead of me the entire 15 minutes. I was not offered an apology for the unusually long wait. Second visit, I was charged for someone else's meal, the cashier did not know how to void charge, and disappeared with my debit card for 12 minutes, while I was stuck at the drive thru wondering what was going on and where the cashier went with my bank card. Third visit, my daughter found a plastic twisty tie from the bun bag in a bite of her chicken mozzarella sandwich! Thank God she didn't swallow it or break a tooth! My fourth and final visit at this restaurant, I was at least 10 minutes down the road (bringing my girls our weekly take out Tuesday meal) before I realized the employee had charged me for the three entrees I ordered, but only put two in the bag. I wasted 20 minutes of driving and when I asked to speak to the manager, all the employees gathered around to hear my complaint...talk about feeling ganged up on. The shift manager nonchalantly offered to get me the item I'd paid for but not been given. He did not apologize for wasting my time because of their mistake or offer to get me hot fries to replace the ones that had gotten cold due to their mistake; although he did mumble a half hearted "sorry about that" as I drove off. He quickly passed the buck and said I could call the store tomorrow and speak with Ieesha (the store manager) when I calmly mentioned the hard plastic twisty tie in my daughter's sandwich at the last visit. All four of my visits were during the evening shift; these employees just don't care and have 0 accountability or pride in their work. It is very sad, because their food is great. However, the lack of customer service just doesn't compare!

I saw a McDonald's worker working last night behinde the counter and I wasn't happy because she had an attitude towards me and the manger has black long hair ! I don't know why she was even back there but I will not come back to Wendys in moody because you all can't seem to care about the customers ! This all happens last night around 10 o'clock at night !

I went to Wendy's at 10:20 on 08/04/17 to get my son chicken nuggets and my husband a vanilla frosty. The girl working the drive through was so rude! She gave me a chocolate frosty at first. She shut the window very fast so it took a while for me to get her attention again to let her know she gave me the incorrect frosty flavor. When I told her she rolled her eyes nabbed the frosty out of my hand slammed the window shut and proceeded to get my vanilla frosty. She brought it bk to me I said thank you and she slammed the window shut once again and turned her bk on me. I had to sit and wait on my nuggets and that was no big deal she basically threw them in my car and slammed the window shut again. I called and asked to speak with the manager I told him I think he needed to let the girl that was working the drive through work a different spot bc she was very rude. The manager proceeded to laugh at me and said she was new and they were short staff they were doing the best they could. I told him I understood all of that but me as a customer she be treated with respect and he laughed at me again. I just hung up knowing I was getting through to him. I just want to ask why would you guys have a manager that treat customers in this manner? No wonder his employee acted in that manner with him as leader. I really think you guys need to teach this store to treat people with respect! The store is located in Mcpherson Kansas. Please help them there they need it!
Thank you
Unsatisfied customer

I ordered two 4 for $4 deals and a 4 piece nugget and baked potatoe on the side. and the crispy chicken sandwich for the one was made wrong. Then all the fries and and nuggets were dry and taste nasty like they been sitting there for hours. To top it off we couldnt get our own drinks cause the soda machine in the lobby wasn't working. The cashier seem like she didn't want to be there. Her attitude was not cashier likely. I was very disappointed by my visit to Wendy's today.