Wendy’s
Reviews and Complaints

Got to wendy. Put our order in. At 801 it's now 817. The food is completely cold I work for restaurant we get our food out faster and it's hot. It seems like every time were at this location lately the food is either cold or my orders wrong I just got out of emergency room after being there all day with strep to get cold crappy food. Not gonna wait another twenty minutes for food. This is grap. I love wendys bit this store is making me hate it ill take my money ti mcdonalds. At least foods hot.

I have bought your double stack burger many times and always enjoyed it, so as you can imagine I was quite pleased to see it on your new 4 for 4 menu. However in no way, shape or form does Wendy's alert you to the fact that THIS double stack burger is actually only the size of it's JUNIOR burgers. I was extremely upset and disappointed when I pulled this "double stack" out of the bag. It was so small that initially I thought I had been given the wrong burger. I felt like Wendy's had tricked me into buying this with what I consider to be false advertising and you may have just lost a very long time and loyal customer. Thank you for time.

Just ordered 2 Baconator Meals. The burgers were slopped together as if it were assembled by someone throwing it together from opposing sides of the kitchen, bacon was burnt to a crisp, burger had to much salt on it, and there was enough grease on both the burger & fries to clogg any artery. They were out of most drinks so had to settle, and were out of frosties. Will be awhile before I eat here again.

First of all this has been the first time we have been in a Wendy's for years. We enter Wendy's at about 5:15 pm on Saturday June 4 2017 there was no one in line about 8 employees walking around and no one acknowledged us. After about four minutes someone told the cashier we were there we the ordered two burgers and a poutine with bacon they charged for both full meals which was find but there was no bacon on the poutine so I went back and asked for the bacon and with no gloves on they but the bacon on I asked for a new one but had to keep my eyes on them they said do you want new fries of course I do not sure what your policy is but no food should be handle without gloves in my job it is unacceptable and should also be they way in your establishement.

I didn't get a receipt I will never eat from y'all I had to be rushed to the er I was out of work for aweek due to the food poisoning I purchased this meal on 5/30/2017 location 9955 Bluebonnet Blvd.Baton Rouge, La 70810 I enjoy eating from Wendy's but I'm not sure if I will ever get anything else to eat from y'all this is very disheartening that this happened to me I hope something can be done about this situation

My husband & I always go to Elm Grove, West Virginia Wendy's, HALF of the time we have problems HALF we don't but tonight was a big problem because this is the 2nd time its been done to us. We arrived to the drive thru in between 6pm -6:45pm(I can't give exact time because they NEVER receipts, even when asked for)but that was the time range.We pulled up to the speaker the guy greeted us& my husband said we needed a minute, then he ordered his food & then ordered mine & he asked for mayo in a cup instead of packets because we were driving ( which we ALWAYS ask for with our nuggets & even offer to pay because it is not packets).We got our total & pulles to the first window.We payed for our food, got our change with no reciept, the guy there was OK though, & pulled to the second window. When we got there we got a DARK haired girl 20'-early 30's maybe.She gave us our drinks then gave us straws, we waited for a few minutes then open the window & snottly said 'There ya go!', my husband took the bag & as she was shutting the window she stood there for a second &had her tongue sticking out pointing up & smirking from ear to ear like they had just tampered with our food, I took the bag & immediately looked in, she was too lazy & ignorant to get the mayo in a cup we payed for ( I saw it on the screen we asked for lots the guy entered 4 at fifty cents a pie3ce = $2.00) she purposely had time to put mayo packets inside cups with lids & throwie÷÷ng more packets inside the bag. I was instantly enraged because $2.00 or less thats our money we kindly asked specifically for tbe mayo & certain condiments removed/added to our whole order & they completly messed that up. I asked for extra sauce on my sandwhich & the purposely GOOPED sauce all over my sandwhich making my bun soggy, my husbands had condiments he asked not to have on there on there because he is alleegic to them & they still put them on there. Having deal to with these issues & more HALF the time we come there anyway now this again its old & we're not going to be going there anymore which is now putting ua out of our way to get food we like. Hopefully something is done about these rude ignorant employees because according to their Facebook page they have alot of bad reviews which sucks for us customers if nothing is done about the issues. THANK YOU FOR YOUR TIME READING THIS.

I visited Wendy's on (1291 Dogwood Dr SE, Conyers, GA 30013) on three different occasions where I purchased the 4 for 4 meal through the drive through and each time I was order a Sprint 0 but was given the wrong soft drink... dark color soda.

On my last visit which was Thursday June 1, 2017, I reported it to the manager and express how disappointed I am in the service and that I was not given the wrong drink and did not receive a receipt ticket.

Terrible service at this location.:
https://locations.wendys.com/conyers-ga-11601?utm_source=google&utm_medium=local&utm_campaign=google-distrib

I sent an e-mail of 5/15 outlining several issues I experienced at a Wendy's location in East Hartford, CT. This was in regards to the hostess at the counter and the quality of the food. The French fries were actually cold .. not even warm. I immediately brought this to the attention of an employee behind the counter. This gentleman did replace my fries with HOT ones . Also I was not greeted in a kindly manner. At least I did not feel welcomed at this location. The hostess seemed pre-occupied and was on her cellphone at the counter. I snapped a photo and provided to the customer care representative when I filed a complaint. I received an email from Richard ( in the Customer Care Unit) . The email stated that I would be contacted from someone from the franchise leadership team. I waited until 5/24 when I sent another e-mail stating " I never heard from anyone from the leadership team" . It is 6/2/2017, , sent another e-mail stating poor relations from the customer care unit in responding back to my initial issue ...

Today I purchased a salad from Wendy's in Las Vegas store #[protected] order number 3299 host Patricia at approximately at 5:51pm I don't visit there often but when I do it's usually ok but today I stopped by to grab food once I got home which is about a ten minute drive from the restaurant I was eating my salad which was not that satisfying in the first place but I paid $7.03 for it so I wasn't going to waste my money I was halfway through the salad and I found a big piece of plastic at the bottom of my salad I immediately spit out the food I was obviously grossed out by it and thought the proper thing to do was submit a complaint.

Not once but twice have we had to endure listening to blantantly racist comments from crew members in reference to their coworkers. Sitting in the dining room trying to enjoy my meal with my children, the front cashier (Older caucasian woman) has come to our table complaining about working with "those people" and how "they're all lazy" in reference to their coworkers of color. Even as a caucasian family we are appalled by this behavior and will be taking our business elsewhere. Management is just as bad as the cashier, participating in the racist conversations, and allowing them at all.

Our last visit to the location in brownsburg, indiana was sunday, may 28th 2017 around 1pm.

I Went do the drive thru of Wendy's i order a spicy chicken sandwich meal when I got my food I was in a rush trying to get back to work my sandwich was dried out and hard and fries was like the Been sitting out all day.also the drive thru worker was rude when I ask for ketchup like that is your jobs h shouldn't have an attitude especially to a coustmwr

Recently visited a wendys, only costumers inside ordered 2 salads and 2 drinks, cost over $25, took over 15minutes asked to speak to a manager to find out why. I could hear her in the back saying she's to busy, she finally came out, was the rudest person I have ever dealt with. Did not try to make the situation better at all. So I guess your care policy is bullcrap? As we were leaving the whole staff is laughing and thinks it's funny! Super disippointed in a fast food restaurant I have always enjoyed😞

Im sewing the wendys company for making me sick i ordered a taco salad and a 10 piece nugget from wendys carowinds blvd fort mill. Sc.. May 30th The salad lettuce was soft and red the cheese was turning colors and the bottom of the salad had water .. I had already had a problem with my order before i left because they charged me for 3 10 piece nuggets. When i only asked for one .. I pulled off then realized it and got my money back. Ive been throwing up since i have eaten the food and i believe i have food poisoning. Im now unable to keep food down and i have missed two nights of work in which i needed to work because i moving . i am contacting a lawyer on tomorrow about my case i also have pictures of the salad and i still have the salad.

My 1 year old daughter was eating a chicken nugget and i started to hear her choking, i stuck my finger in her throat and felt something sharp! It was a [censor]ing bone! How do yall manage to have bones in chicken nuggets knowing small children eat them! This is [censor] i want to kno what i need to do about this! If something more serious would have happened id sue the [censor] out of wendys!

On Friday, May 26th at approximately 11:00pm I, Allona Hutchinson, went to store 6238 (Gate City Blvd) and ordered a small fry. Normally when I visit this franchise it's interpreted that small is aka value fry. This particular visit was different; first the introduction of the representative was rushed, flustered and a bit aggressive. She seemed that she didn't want to assist in the order and informed me that the price was $1.80, which is higher than what I had paid previously. When I questioned her about the price, in aggravation she replied "$1.80." Not wanting to aggravate her further I paid the amount and moved forward to the second window. Once at the second window, I again inquired the price of a small fry, still unaware of the difference between the value and the small, and was told it was "$1.06" for the small fry. With this discrepancy in price I wanted to get clarity for future visits. A few moments later the night manager came to the window with a defensive manor and asked what the issue was, she explained that I asked for a small fry and that it was "$1.80" and I explained to her that I was always charged less than that. In agitation she then explains the difference between the small and value fry, which now I am aware. The primary reason that I wish to complain is not the amount but the way in which they communicated. I just wish that it wasn't that aggressive and blown out of proportion over the size when it could have been avoided from the beginning of the visit. It really turned me off from wanting to visit the franchise any further. Please ensure that the employees are communicating effectively with other customers to avoid these type of situations because had it been a customer that had less self control it could have escalated quickly and put someone in danger. Again I wish that the employees take the time to educate customers effectively.

I went to wendy;; 19644 ofraser highway langley, b.C. V3a 4c7 s on may 2 2017 at 10:48 pm drive thru. I could not understand the employees so i moved to the window and told then i have 50 - 60 % hearing loss and handicapped and i can show them the doctors note and i can't understand them, the employing said i was lying about it and making it up and i was totally fine the manager was with the employee at the drive thru and they both started laughing. My friend amy was with me and withnessed the whole thing. Me & amy felt realy band and insuted about the incident.

On 5/29 at 3:45 pm I went to the Wendy's in West Bridgewater, Massachusetts. I asked about the free frosty which was advertized. The manager Margarita abruptly came over and rudely stated they know nothing about a free frosty. Then I asked to speak to a manager about another problem. Margarita informed me she was the manager. I told her about the burger I got on my last visit that was almost raw in the middle. she argued with me. She kept asking me questions and when I answered her questions, she kept arguing and became increasingly hostile. Another customer was there and all of the workers. I never raised my voice but Margarita was screaming at me. She continued and continued after I had left the counter. As I was at the door I asked are you still talking about me.? She was still ranting to the other workers at the top of her voice. I told her I was going to report her. She said "Enjoy your frosty". in a sarcastic voice. I want her fired or at least taken out of the West Bridgewater Store. She does not deserve to work at Wendys, let alone be the manager and an example for other workers. She is a disgrace. We have a mental hospital in Bridgewater just down the street. Maybe you can send her there. Mark Linc 75 Pinecrest Road West Bridgewater, MA [protected].

I went to Wendy's drive thru to grab lunch. The worst of which was my baked potato. The inside of the potato was so overcooked the inside was a darker brown than the skin. Not edible!I would be happy to send you a pic.My salad, I asked for no Feta and it was completely covered, the strawberries were mush and a good amount of the lettuce was wilted.

I went to Wendy's on 05/27/2017. I order a happy meal which said 199. I look at my receipt and see 3.69-1.60 =209. So I asked why am I paying 209 instead of 199 one employee had an attitude, she would not give me her name. The manager Martha said call corporate because that's how they have it. That's false advertising. Then I leave they gave me fries instead of apples to far to go back. They need to learn how to do there job.

I was using the restroom before ordering because the inevitable had severAl people the minute I locked the bathroom door the manager started banging on the door telling me I needed to get out of the bathroom. I've been coming to the store everyday for the past 4 months and have never been treated so rude. I will never go back due to such rude behavior.managers should be showing their employees excellent customer service not treating anyone so rude