Wendy’s’s earns a 1.2-star rating from 1762 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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Drive thru problems
I am Doordasher and I deliver for the Wendy's in Manchester NH. When I go to pick-up orders at the Wendy's on Second St, Manchester NH, they always make me go park and wait for my food. Today (Sunday June 11, 2023), I was there at 6:45am. I went thru the drive up and immediately was told to go park and wait. I was the only customer at that time of morning...
Read full review of Wendy’sNo receipt n went back n still even got my wrong change back
I went thru drive thru here in Richmond between 730 n 800 but I ordered a med frosty n I had frosty tag for the Jr frosty n my order came to 2.99 I have them a 20 dollar bill I was given my frosties n no change n no receipt I got called into work right quick to help out n I didn't notice right way about a hr I went back n told mgr on duty that wa in there about a hour ago n I wasn't given a receipt n my order was 2.99 n I gave them a 20 I was supposed to have 17.01 in change well the mgr had me pull to side n brought me out 6.82 cents in change I was still shorted ten dollars even going back to get situation fixed but by this time I was so frustrated I just went ahead n just left not to mention last twenty I had till I got paid next n I absolutely love Wendy I go there few times a week n prefer u guys over any ody here in town intichmond Indiana but further more I was frustrated I can understand that they are busy but was like they werent listening but I commend the mgr trying to fix the situation but still was wrong ..
Desired outcome: I would like to receive the ten dollars I was shorted even going back thru to complain n still was wrong
Manager comments
Good afternoon, today is Friday June 9 2023 I order a mobile order went to window told them my pick up name. Lady cashier said ok and to pull up. Got to window she said its a big order pull up and will bring it to you as I was pulling up manager said they kill me with these orders. You the manager are in a customer service job. Your job is to cook prepare...
Read full review of Wendy’sIncorrect order
We live in Grabill, Indiana and the closest Wendy's is on Maysville Rd, in Ft Wayne, store #[protected]. We order the same items each time we stop there, and every time part of the order is always wrong. I always get the chicken nuggets and my husband always orders two singles with tomato and mayo ONLY and when we get home, they have put cheese on them. We...
Read full review of Wendy’sService
I’m filing a complaint because the (black) manager was cursing out another employee white lady she was using racist remarks, threading her and throwing things in drive-thru I was the window and witness all this happen. All the white lady said she was leaving she didn’t want to get in trouble and that she was going to text the store manager. This isn’t the...
Read full review of Wendy’sI’m creating a report about a Strawberry frosty that had shards of glass pieces in it
I walked to Wendy’s on 8302 Pendleton Pike, Lawrence IN and was unable to enter due to only drive up orders. So an employee came out and asked what I wanted and brought me 2 frostys. I take them and place them in my freezer until today and once I started eating one I crunched down on a piece of glass the chopped my tooth which I have the cup and pictures to...
Read full review of Wendy’sMy grandsons job
My name is Connie Amy I am contacting you in regard to my grandson Elijah Hendershot. Elijah has been working at the Wend'y's here in Niceville, Fl, on John Simms Parkway. When Ellijah first started, the night manager's told me Elijah was doing a great job. There were a couple of times because of extenuating circumstances, Elijah may have been late. But...
Read full review of Wendy’sMeals not fixed as ordered
We visited the Santee,SC Wendy's and this is not the 1st time our food was wrong. They dont give receipts and dont even say thank you. Visited again today 5/29/23 at around 1:45 and ordered thru drive thru. We ordered 2 wendys dave dbl meals--1 was suppose to be no mayo and no ketchup and the other was suppose to be no onions no let. Both wrong. Tried to...
Read full review of Wendy’sRestaurant 2206 Sunset Blvd Steubenville, Ohio
To whom it may concern, I had visited one of your restaurants on 5/27/2023. I was not impressed at all with the cleanliness of the restaurant. The area where the cooks are was filthy and dirty with fries crushed over the floors. After ordering my food the big stack medium size, I went to get my soda and the machine itself needed wiped down and the taste...
Read full review of Wendy’sFilthy building inside and out
The Wendy’s in Louisburg NC is stunningly filthy starting from the from door, lobby, hall and bathroom was disgusting. The crew was friendly and helpful. A stark contrast to the filth that should be brought to the franchise owners (I’m not sure how to do that but will keep looking). I would want to know if it were my franchise. It might explain a drop in customers.
Read full review of Wendy’sDave's single
I receive a coupon from Wendy's this week so I decided to use the coupon and buy one Dave's single and get one free. After paying at the drive thru window, $5.41 within 20 seconds I was handed my order. I told the person that handed it to me, a woman who I believe was the manager that I thought Wendy's cooked your food fresh to order, she then told me it was fresh. When I asked how could you cook burgers fresh in under 20 seconds she said fine and told me to pull forward.
I pulled forward and waited 14 minutes which was fine but after handing me the food they said here's you food hot off the grill, I removed the burgers from their wrapper and they were both cold. I believe they had me wait that long and just handed me the original bag.
Wendy's was the last fast food restaurant that I could count on for quality which makes this all the more disappointing.
This occurred may 25 at 4:00pm
Desired outcome: Talk to the manager at that store and try to convince them of the importance of customer service, then contact me with the results of the outcome. I wait to hear from you that the issue has been corrected before I return.
Customer service
I walked into a Wendy's and they refused to take my order. An employee said the Manager placed a note on the door that said mobile orders pickup only. There was a sloppy hand-written note on the door. You could use the drive thru but that's all. One employee said it was because they were short staffed. Not my problem, I guess whatever makes the employees job easier and the heck with customer service. So the family went to Burger King where we got better burgers, better Fries, and better milkshakes at a better price, from folks that were glad to see us come in. All ended well as We Had It Our Way!
Used to be that businesses put customer service above ease of operation. They were very willing to turn away patrons. What a lousy operation!
Desired outcome: In addition to getting your act together I'd appreciate a response but I'd probably get it only when it was covenant for the staff to get to it.
Cold food, rude employees, and rude managers
I went to wendys to get a meal and got him it was cold, old, and hard. I told the manager and she said one of the employees said she filled it up and gave me what everybody else got. So I took everything back and the employee adore gone say I only paid $3 what i'm mad for. After she close drive thru window in my face I went in and she was trying to fight...
Read full review of Wendy’sGM manager crew
I am a shift is that has just quit last night after numerous complaints regarding some crew members at night has never went addressed. I was threatened by crew and when told my boss the response was I will talk with them. The crew smokes weed inside the store on the pre table in the back during hrs and sees the shift manager do it as well the gm smoke...
Read full review of Wendy’sBad customer service, incorrect order
I went to the wendys location address is 7601 ne fourthplain blvd vancouver wa 98662, at approximately 9:30 pacific time. I have walked in and I ordered 2 of the Dave's double meals 1 without onions. I get when I get home just a few minutes later and I look they had given me 2 Dave's singles and both had onions and they never gave me my receipt. I then...
Food poisoning Belgrade, MT
I Am Completely Diss gusted with your facility In Belgrade, MT. off of Jack rabbit Lane. Im sitting on my couch In agony, while mywiReceived e is writting what I say. I Received food posiching from your. that is absoLuitely apaulling... Do you Realize What that means..? This is the kind of training you teach them? Or is that you just let the public face...
Double stack biggie bag
On May 4 at approximately 11:07 I ordered a double stack biggie bag with a sweet tea once I arrived at the window the employee by the name of deja took my card and it took a long time to receive back and I checked my account and was charged double which came out to be 11:23 I called the Wendy on Stateline restaurant #[protected] and had to go back and the...
Customer service
The Wendy's in Silver City the manager Grace Terras Angel Williams Rose Woodward continue to harass my family on and outside of work while they're on working hours I've had enough with the harassment from them they're causing too much strife in my life something needs to be done with those individuals they are not professional they gossip about everybody...
Read full review of Wendy’sStore in Sun City Center, Florida
What is going on with this unit:
Constantly out of product
Inside service closed
Wait in line for 30+ minutes
Bad attitude of staff
Shows 1 star rating
These are consistent issues with this store!
Last date visited was Sunday, April 23, 2023, and waited in line behind @ 15 cars, because inside was completely closed off. Called the number and no answer. There was debris (garbage) outside the location. Will not visit again.
Had a similar issue with the store on 301 in Riverview - walked in and no one at register - told I had to go thru drive thru.
WHAT IS IT WITH YOU?
Desired outcome: Fix or close it (them)
Incorrect order
Almost 100% of my orders placed with the Wendy’s at 9301 Knight’s Dr in Punta GordaFL 33950 comes messed up. At times I’m able to pull to the side after receiving the order through the drive thru and catch it (which I then have to drive back around and wait in line in the drive thru to correct it), but sometimes I don’t have the time to do so and I don’t...
Read full review of Wendy’sWendy’s Reviews 0
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About Wendy’s
One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.
In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.
But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.
Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:
- The specific location and time of your visit to Wendy's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
- Describe the order or service you received and how it did not meet expectations.
- Include any interactions with Wendy's staff and their response to your issue.
- Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
- Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
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9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.
Overview of Wendy’s complaint handling
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Wendy’s Contacts
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Wendy’s phone numbers+1 (888) 624-8140+1 (888) 624-8140Click up if you have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone numberCustomer Care+1 (614) 764-8478+1 (614) 764-8478Click up if you have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number 3 3 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number+1 (614) 764-3044+1 (614) 764-3044Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number+1 (614) 764-3368+1 (614) 764-3368Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone numberMedia Contact+1 (614) 764-3300+1 (614) 764-3300Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number+1 (614) 764-3327+1 (614) 764-3327Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone numberAnimal Control+1 (614) 764-3311+1 (614) 764-3311Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone numberVice President Investor Relations
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Wendy’s emailscustomercare@wendys.com100%Confidence score: 100%Supportcrista.miller@wendys.com100%Confidence score: 100%Supporterica.erwine@wendys.com93%Confidence score: 93%
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Wendy’s address1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
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Wendy’s social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 17, 2024
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