Wendy’s
Reviews and Complaints

Ordered a Jr. Bacon cheese burger in drive through. Got home and the bacon was RAW, I mean cold pink not even cooked. Called the manager, she didn't care. I have lived in this town all my life, this Wendy's is consistently bad. Don't go there unless you like rude staff and undercooked food.

We go to wendy's quite often, but you had better take a coat it is freezing in the eating area. It also takes forever to get your food. They are so slow!
One lady complained on sunday night, and she was told, "the workers in the back, got hot, so we had to turn the ac to help cool off the back. The people in the lobby are the ones who pay their salaries, and they are cold!
Alot of our friends had also state that they go thru the drive-thru, so it won't take so long to get their food, then come in and eat! Please do something!

Debbie spurlin
Peachland, nc 28133

Let me preface this by saying that Wendy's has been my favorite "fast food joint" for years. On July 19, 2010, my wife and two of our grandchildren were taking a vacation to our eldest daughters home in Florida. Enroute we stopped at a Wendy's in Manning SC for a quick bite. We went inside (I'm not a fan of drive thrus) and placed our order. I got a Baja Salad as I have been trying to eat a little healthier lately. By 5:00 P.M. I learned what "Montazuma's Revenge" is all about. We arrived at our daughters about 6:00 P.M. and after talking to my daughter and son-in-law for 20 minutes, I went upstairs and both ends went into full opertion. It was that way until my son-in-law got home from work on Tuesday the 20th about 6:00 P.M. when he took me to the ER - food poisoning. It seems that I had become so dehydrated that my kidneys ceased to function. I spent 4 days in the hospital and was released late Friday evening. We returned home the following Monday and after a days rest, I began to try to contact the Wendy's in Manning. They don't answer their phone so on August 6th, I sent an e-mail to Wendy's parent company. No response, so on August 12th I called. Yesterday, August 13th, I received a call from the district manager who said he was sorry I got sick but his employees eat the chili and no one else complained...in other words "too bad"...and that was the end of our phone conversation. Don't know whether I will pursue this through litigation or not but I can certainly say that I won't be ordering the Baja Salad at Wendy's again...probably won't be ordering anything at Wendy's again...

I drank a medium diet coke from Wendy's. When I was finished, I went to dump the ice and saw a dead bug on the inside of the cup. I am so grossed out. I drank the whole thing and probably a couple of bugs. First it was KFC with the roaches, and now it's Wendy's with the bugs. Their food is probably infested. I am sooooooooo done with fast food restaurants. Make sure to inspect your food and drink before consuming it. I know the FDA allows some insect parts in your food from processing but it is a minimal amount, not a whole insect.

I used to get a baked potatoe years ago at Wendy's that looked appetizing and tasted good. I got a baked potatoe a couple of weeks ago after being in the hospital for surgery. The NEW Wendy's was on the way home. I took the potatoe out and it was so disgusting-looking and I took a little tiny bite, tasted like it was a week old. If I would have eaten it, I know I would have gotten sick. I complained on their website but got no response. Attached is a photo of the potatoe as I received it.

I had been a loyal long time customer of the wendy's close to where my mother lives until they began consistently giving me the wrong order or shorting me on sauces and dressings that come with my order. Then recently while at my mom's she asked if I would get her one of their new salads, so I did. I ordered inside the store and noted that the cashier/order taker, kept asking me "is that all" after every item I ordered. Now, when I was younger I worked fast food and back in the day we were told to wait until the customer was throuh giving their order and then ask "Will there be anything else?" I thought that Wendy's wanted to keep customers provide a good product and customer service...but, I guess I've been wrong. But, they did get my order right and my mom was delighted with her salad so, no complaints there. On my next visit to Wendy's I ordered a salad again through the drive through. Returned home with the order and there was no dressing for the salad! I drove the short distance back to the store to get the missing dressing, meanwhile my order is getting cold. I went inside and asked to speak to the manager. I told the manager on duty that I had stopped patronizing their store in the past because of their problems with order inaccuracy and shortages. I also told her that the only time that they seem to be able to get my order correct is if I order inside where I can watch them prepare my order. She asked when I had placed my order and I told her less than 10 minutes ago. She responded "Oh I was in the restroom then" My response was "So, are you saying that your staff can't provide your customers with ALL of their order unless you are there to supervise them?" No response from her and she turned and walked away! I don't understand what Wendy's is doing at their corporate offices, (which are just on the other side of town) when it comes to training their managers but, I know it's wrong! I also know that I will not be visiting that store and possibly all of their stores again. Which, is a loss for them because generally when I make a stop there my order comes to no less than $40-$50 most of the time, because were feeding 5-7 people at a time.

My girlfriend and I recently enjoyed a holiday in the Dominican Republic. When we were returning home my girlfriend Diane had a single cheeseburger with fries at the Wendy's Restaurant at Punta Cana airport. My girlfriend Diane, only ate half the burger because she thought it didn't taste right. 4 hours into the flight my girlfriend developed food poisoning symptoms (stomach cramps, vomiting & diaorrhea). Upon landing at Manchester airport in the UK, Diane ended up in the local hospital, where it was confirmed that she did indeed have food poisoning. The Wendy's at Punta Cana airport was the only place that Diane ate and I didn't during the entire holiday. I did not suffer any effects of food poisoning. Diane ate the suspect burger on the 8th July and is still feeling the effects (today being the 26th). I tried complaining to Wendy's on their website, but unless the restaurant is in the US, Canada or El Salvador you cannot make a complaint.

I am 8 months pregnant and I stopped at wendys for a chocolate frosty shake, It was hot outside and I was thirsty for something cold. I get it, drive down the road to work and discover that sour milk was used...it was gross and caused me to pull over and puke. Ive been to this wendys before and #1, waited forever to place an order #2 got the wrong order all together #3 went back to get my correct order and was shorted on 2 burgers...also was given fries instead of the baked potatoe I ordered.

I ordered a #1 with mayo and ketcup only, with a coke to drink..at the
drive-thru..when I got home I had a #1 with lettuce, tomato, onion, mustard and 9 pickles..but not one drop of mayo or ketcup...the fries
were stone cold...as I was about to pull off, I realized I had no drink..
this store constantly has poor service, they never seem to have chocolate frosty..

Wendy's when my dad went to your fast food restauant to get 3 hamburgers, 1 diet coke, 2 dr.pepper's and 3 frie's.When he came home the hamburgers were cold the drinks were watered down and the frie's were also cold.So he got mad and he was in a bad mood.So I will Never eat Wendy's again.So Wendy's what do you have to say for yourself.So next time try harder and don't make my dad have to wait in line for 15 mins. again.

i love to go eat at wendy's from time to time especially when they used to have the all you can eat chili on wednesdays way back when...i was thrilled to learn it had returned after a few years but had moved the day to sunday just this past month...i usually eat 2 bowls of the yummy chili even though i could eat more...i went for 2 sundays in a row and was eager to visit the next sunday which couldnt come fast enough for me...well i missed it due to other things that came up so i didnt make it...now i cant wait till the next sunday to go in and enjoy...sunday came and i went in ordered my meal and while waiting for my order noticed flies kept touching me at the counter...they gave me my order and i went to sit down and started to eat when a fly almost flew in my mouth! how gross then more flies started trying to land on my food and touching me on my legs (i had on shorts due to the heat) my face and arms...i grabbed some napkins and started to wave them around shooing the flies after finally getting my first bowl ate i went and asked for a second bowl and also asked for a lid to take it with me due to the fly infestation i didnt want to keep shooing the flies away while i ate...they said you can't take it with you it has to be here and i said well i am not going to sit there and let the flies eat me and my food and asked why are they so bad in here they said they sprayed and sprayed but it was evident it wasnt working the floors were nasty and sticky adding to the problem i wonder what its like behind the counter if its that dirty in the dining area the management was very rude and acted like it was no big deal and acted like i shouldnt be complaining about it since they couldnt help it since the doors are open and shut too much...i had been shopping all day at other places and they didnt have flies and no restaurant i had eaten at the day before had flies that i could see...i left with my second bowl of chili really depressed at how the management had acted... i called the same restaurant a few days before today which is sunday to see if they had remedied the problem so i could come in and enjoy some more chili on chili day but was answered by another manager that they couldnt control them...i asked well what are you gonna do about it hand out fly swatters or something and hung up knowing they were gonna give me a smart aleck answer...so needless to say if they cant fix the problem then they lost me as a customer and i had put the word out to all i know which is quite a few since i have lived here a long long time...i will now inform all my family and friends how awful wendy's has become and fear what i eat from there and will probably not go back unless i learn it has been cleaned and sanitized enough...i havent been to the bathrooms there either and i dont even want to think what kind of condition they are in...most of the employees look like they could be cleaned and sanitized also!

While driving south on 400 hwy we go to Wendys drive through restaurant for some fast food. We order 4 hamburgers with what we want on it. Employee asked us 3 times what our order was. We repeated it 3 times. We arrive at the window, pay our $19.o0 for our food order and drive away. when we go to get our food we have 3 hamburgers only. They were double cheese burgers loaded. Not only did we repeat ourselves 3 times but our order was short changed. This happened two weekends in a row. We should not have to check our order each time we receive it. Both weekends my husband was good enough to forfit his lunch. Not fair. We paid for 4 and only recieved 3. As we are on a major hwy we are unable to turn around quickly to come back and we should not have to. I would like to be reimbursed for the missing food x 2. We are pensioners and do not have alot of money and look forward to our Saturday treat out on our way home. Please follow through with this complaint.

Thanks

Poor, poor customer service, the orders are ALWAYS wrong, food cold, the list goes on. You call the corporate office, they just say "Oh, Sorry for that" and nothing changes, nothing. They may give you a coupon, WOW that will help! I know you have seen the commercials, ever body has, now when you go in or go through the drive-thru, it is NOTHING like the commercials. Its all lies and deception to get your money! the sad thing is that they are ALL the same and making BIG money off of YOU!

I give wendy's a bad review as I had been watching these wonderful marketing views on t.v. and finally about a month later went to go visit a new store in Daytona Beach close to I 95 and LPGA. First the guy who took my order was not totally there. When the food arrived I received this little package which was enough to feed my grandson, maybe. The food was absolutely terrible and the fries were warm but closer to cold. I tried it and more than likely will never go there as the last time I was there the salad had a rubber band in it which grossed out my better half.

I used to be a Wendy's employee. My head boss, Thien Ngyuen, treated my very unfairly. He was racist against his employeesand gave all his hours to the people he liked. He hired his wife when he was nt allowed to and he bent the rules for the people he liked. My friend who was also working with me at the time was in back talking to nother employee on her shift and one of Thien's friends who was working took out her cell phone and called Thien to tell him that she was not doin her job even though you are not allowed to have your phone on you while on the clock. He accused me for texting while on the job even though i left my cell phone in the car that day. He promised me alot of things that never cam true. I got cut hours and he said it was because we were not making enough money. I went and looked atthe time for when people are scheduled to work and five or six people had more hours than usual, some by over five more hours. Since I have not been working there i have heard from numerous employees that he was looking for a reason to get rid of me for over two months. It is unfair that a restaurant like Wendy's has to have such horrible management like that and I can assure you that I will no longer buy one more item from that establishment as long as it stays that way. He has been the worst manager that I have ever worked under.

On March 20, 2010 I went to the Wendy's Drive-Thru on Scripps Poway Parkway San Diego, CA. Placed my order at the drive-thru and drove forward to pay. The manager told me how much my order was. i was trying to get my card out to pay and again repeated the cost of my order. I was trying to put my card back in my wallet as she was trying to rush my order to me. Told her not to rush me and she stated she has other customers. I guess after you pay for an order you are no longer considered a customer. She was very RUDE and I will NEVER go back to Wendy's again. What kind of people do you hire?

In all my years I have never seen such rude behavior in all my life. I came to Wendy's after shoppping. The young man took my order and was very rude wen he took it. When i got to the window i wanted to finish ordering but he told me to "Hold up". His name was DeTroylous. I wanted to add on a baked potato but he said they were out. So then a young lady came up to the window to inform me they did have potatoes. I asked what her name was she said Marquita. So DeTroylous cursed in front of me because she told him they had baked potatoes.Tolando is who i wanted to talk to. I asked to speak to the manager but he said they was in the restroom. All i know was the young man was very rude and i would like the situation handled, immediately!

I bought a spicy chicken go wrap at the Wendy's at Patrick HenryMall and bit into it and the chicken was totally RAW! I was in the bathroom most of the night- how disgusting. The potential for people getting sick from this is tremendous- if mine wasn't cooked I know there had to be other ones from that batch that were not cooked thoroughly.

Carla Davenport
[protected]

Went thru drive Thru today at 1:05pm (Reg 4, 2010-03-16, 1:05pm, [protected] 4 4052, 17816 108th Ave SE Renton WA 98058) I live a mile from here so am familiar with poor service on a continuing basis from this site, I am a Wendys customer so I keep hoping my calls and feedback will make a change.
Today, ordered a triple meal #3 with chili instead of fries and 4 chicken nuggets.
I left and headed to my destination, I reached in a bag and came out with chili, they placed the chili container on it's side nest to the hamburger in bottom of bag, the lid had come open and bottom of bag was leaking chili. I stopped and pulled into a parking lot, below the chili and hamburger was my straw, bent and flattened. there were 2 napkins but they were already covered with chili. In the other bag was 4 chicken nuggets and 2 napkins along with 4 sweet/sour sauces. I had asked for barbeque sauce. The nuggest were not warm but cold, all of them. Also in the bag were 2 napkins, no spoon for chili or crackers for chili. Person taking order had problem understanding English so I repeated everything at speaker and window. Today’s experience was the final straw, and I have gone out of my way to give them feedback and never asked for anything in return other than fixing the problem. Last time my hamburger had one less meat patty than ordered, food is rarely hot and forget the fries, soggy. How Wendy's can allow the service at this facility to continue is beyond me, I hear the same comment from other people in the area...HELP DAVE!
I remember when Wendy’s had to hire off duty police officers to control the traffic during lunch hour, and they wore buttons that said Hot and Juicy….now it should be Cold and Old!