Wendy’s
Reviews and Complaints

This restaurant is at I-70 in the Pilot travel center in Columbus, OH.
I've seen some dirt buildup on tables and chairs before but this store takes the cake. Those tables were filthy! I should have taken my order to go. This wasn't on just one or 2 tables. It was on all of them. I even wet a napkin and rubbed some spots to see if it was just scarring from use or actual dirt...it was dirt. I was completely disgusted and wondered if the kitchen area was much better [since it's mostly out of the customer's eyes it probably wasn't].
Glad I was just passing thru the area. I wouldn't want to have this Wendy's as my hometown restaurant.

Every single sandwich I've had there has given me the part of the lettuce you are supposed to throw out. It is supposed to be green and is always white and brown, its disgusting. I'd like to know who decides that its okay to do this, because this is ridiculous.

One of the employees at this location has very poor hygiene, and does not wash his hands after wiping his nose and blowing his nose on his apron. I believe his name was Bob and also think he was like an assistant manager which is very disturbing. He dipped a cup in the ice holder with his unwashed hands, and did not use a scoop. After the apron thing the shift manager told him to change his apron now and wash his hands because that is unsanatary.

It took almost a solid HOUR to get an order that cost less than $5! It took half an hour for them to bring the food out the first time (we were only the second people in line..), and when they brought it out, it was wrong. So it took yet another 30 minutes for them to correct the mistake they had made. Plus, they were very rude and unaplogetic for making us sit in the car (in the cold because it was drive-through) for SO LONG. Really...all I wanted was a stupid chicken wrap. If I knew the workers' names, I would complain about them to the manager, but I don't believe we got a receipt or anything with their names on it. And I've only ever made a formal complaint one other time in my life. It takes quite a bit for me to take the time to submit these things. But this service was absolutely horrible!

Answered ad in newspaper for Jack Russell puppies for sale. When I arrived I was shocked at the filth, the stench, these poor puppies (Six of them) were on top of one another in a small cage, all wet from urinating on each other. I am positive they were also defecating on each other from the stench. They had no food or water. Called police department, they could not help. Contacted Animal control officer left message. Julie Silva, officer, did go out following morning, Wendy, the owner would not let her in on the initial contact. Julie did get in that afternoon however by that time owner had cleaned things up a bit. Julie could do nothing to get the dogs out of that filth and stench, deplorable conditions. Wendy, owner, told me the dogs go from her house to her husbands home so there is no telling how many dogs are involved and suffering.

Buyer beware do not buy from this greedy, disgusting breeder.

I ordered the charging station at Wendy's on the 30.11.2009. For handling and shippment to Poland they charged me $69.98 . After placing the order I got information that delivery will be done between 15th - 31st of Dec. Of course during placing the order there was information stated that product is on stock and ready to be shipped. After 4 days (so already with delay) I got the shipment number - and then it turned out that the shippement was done through USPS and is not trackable. The package hasn't arrived till today. It turned out that it was shipped without the insurance ( I even didn't have the option to buy the insurance - and actually for the price of nearly 70 USD insurance should be included!). The shop charged me for the product that hasn't been delivered and doesn't want to refund money. They do not answer my emails.

Even though Wendy's calls Dublin, Ohio, home, and does alot of corporate waste in the Metro-Columbus, Ohio area? This was the LAST time I go to Wendy's! And, I have NO qualms what so ever about telling friends, family and co-workers to save their money and go any where but Wendy's!

And I live less than a mile from where today's fun adventure started!

My "experience" started with me pulling my car to the order speaker, (there was one car ahead of me and one behind me and maybe 2 or 3 cars in the parking lot--hardly what I'd consider busy at 1:26:07 PM!)knowing what I wanted and the order taker's ever so polite and warm greeting of "So, you gonna order or what?" Next, when I went to pay and had the same "gentleman" yell, " I don't do dishes!" rather than thank me as he handed me my change. At the next window, I was handed a small bag, and as I peered in I noticed no straw, and then turned back to the window where the young "lady" was shoving my drink into my car. I took the drink, opened the lid and noticed that this was NOT what I had ordered. (I've learned to check when ordering ice tea and asking for lemmon!) I handed the drink back and said that not only wasn't there any lemmon, there was barely any ice. Her response was they were "out" of lemmon? And then I watched her try and shovel a scoop of ice into a full drink. (Doesn't take a rocket scientist to realize that ALL this was going to do was displace some liquid.) She handed me back a dripping and dribbling cup, and I shook my head in amazement as she then wanted to debate the point why I needed extra napkins? (Oh, I also had to show her the bag to convince her that I didn't have a straw! Thanks Cynthia!)

When I got home? My single with just oninons and ketchup? If you guessed this wasn't what I got? You'd win the prize! I got a sandwich dripping with mayo, mustard, pickles, a small piece of lettuce, a tomato and yes, there was an onion and a gallon of ketchup! The fried were ice cold in what hardly consituted a full container!

You bet I called! I was told at first, call back the manager was too busy to take a call? I stuck to my guns and ended up with a woman who was going to "tell me" about "my" experience? Shock and suprise when she told me to stop yelling, even though I maintained a very neutral tone in a normal speaking voice through out our "conversation" and when this was pointed out to her? Her response was that she could "now" understand me? And her response to my "great experience"? She offered me the free meal, and then hung up on me! So I suppose. anyone can go to this store and say that they'd called in about a meal that was screwed up on Sunday August 31, 2008 around 1pm, and get a free meal?

Guess I try and get a hold of the Hudson Street Columbus Ohio GM (who according to my sales slip is Tim Schoondard from Store #112) and give him a chance to explain his staff's less than stellar customer service and why on a long weekend, his produce order did not anticipate customers ordering ice tea and asking for lemmon with their tea? And then there's the issue of the slop on a bun. One would think that if the customer doesn't want the tomato and other goop, that there would be this policy somewhere that would connect the dots from less stuff translates to saving the company a penny or two here and there will add up and reduce waste? I guess that is another one of the contributing factors on why Wendy's has slipped in sales and why they were just bought out! (We won't even factor in how poor customer service has contributed to their fall!)

At this point? I don't want a free Wendy's meal! I want my $5.68 back!

And I am another that will never again go to Wendy's!

Take a look at the piece of garbage I received from the Wendy's located at 120th & Sheridan in Broomfield, CO. This was in a chicken nugget meal my 3 year old was eating. Fortunately, I caught it as she was telling me it was "Chewy". Doug Rich, an owner of the location said ""First, I want to assure you that we’re taking this problem very seriously, even, from my perspective, very personally. You are my guest, and not only did our product fail you, so did our people." The manufacturer OK Foods Inc., the manufacturer of the chicken nugget, and their representative John Schleupner would only ask for a piece of the garbage to see what it was. I still have no answer, even after I hacked a piece off and sent it to them. OK Foods Inc. insurance company, who I was quickly referred to, had this to say and I quote: "With reference to the above claim and as you are aware, I am the adjuster assigned to handle this claim, under the authority granted by OK Industries, Inc.
I spoke with you about your claim on 11/03/2009. You stated that your daughter, Xxxxx, found an object, which appears to be plastic, in a chicken nugget from Wendy’s. Your daughter chewed/bit into the object but sustained no injuries.
We have completed our investigation into your claim. Since there are no injuries or damages as a result of this incident, any claim for compensation is being denied on behalf of OK Foods.
You can contact me if you have any questions. If you have any other
information that you feel would make us reconsider our position, please forward to me. Otherwise, our file will be closed." Mike Murphy.
Only later to offer $500.00 under pressure from the Doug Rich, the store owner I spoke with. Are you going to eat at Wendy's?

I ate lunch (well up until I saw the following) in Las Vegas at a Wendy's Restaurant near the intersection of West Charleston and Rainbow Dr on November 20, 2009. As I was eating at about 1:10pm, I happened to watch a member of the crew cleaning tables. With the same rag, this crew member first cleaned the outside top of the trash bins, then cleaned the seats on several chairs, then cleaned the tops of several tables. If someone's garbage touched the top of the trash bin, if someone came to the restaurant with dirty pants, then I was eating off a surface that had been wiped with the same material on the trash bin and the chair seats. I think it is time to re-think where I eat lunch.

What happened to Wendy's? Today I had my worst meals ever in a fast food restaurant... This afternoon I tried some new boneless chicken wings at Orlando airport that were totally disgusting in taste and inacceptable in texture. Well I thought that was just a coincidence. After arrival in Philly I gave them a second chance and ordered a half-pounder plus fries in Malvern. Here it turned out that the beef was bloody-red and the fried utterly disgusting in taste - is it the oil that makes the fries taste like fish?
The last time I had eaten at Wendy's was a couple of years ago - back than Wendy's and Burger King were pretty comparable both quality- and tastewise. Now, I wouldn't recommend it even to my worst enemy...

I won't eat at Wendy's anymore, because no matter what type of sandwich me and my family order, the buns are always completely soggy and falling apart. It's disgusting. No one wants to eat a burger that's soggy and falling apart. This is the only fast food burger restaurant that this happens. I feel that Wendy's needs to find a new supplier for their buns, because I know that we will not eat there again. I've heard this complaint from other people as well.

ad shows full slices of bacon. rec'd raw hamburger with 3 small half slices of bacon, baked potato was burnt and dry. Manager outside smoking with three other employees at 6 p.m., busy dinner time. young employee at register busy texting and looking around to see if anyone is catching her complaining of swollen glands and inability to swallow. The ad for the new bacon deluxe is false advertising, manager and front counter employee should be looking for a job. I won't go back! Quite disappointed with my undercooked hamburger and my over cooked potato. Value for money-poor. Service=poor!

The food has gone completely downhill ever since Dave Thomas died. The fries are undercooked in a new oil that tastes more like oil and less like potatoes. The burger is loose and tastes frozen. The buns, in addition to having some new gritty stuff stuck to them, are hard and thick and all you can taste. On top of this, their prices keep going up. I used to go about twice a week, but now I don't go at all. They've gone from the best fast food out there to one of the worst.

The Wendys i Go To refused to give me the receipt and they charged more money then they where suppose to the workers there have a addiuted and have issues.they have poor conduct. and they chagred me $15.o2 when in reality it was $14.02 the workers there need to be fired!. its not for the dollar its just the way they act and after i ate the meal i felt sick. i bought 3 doubles stacks, sm chili, four 5 piece nuggets, large fries, and medium fries that was all. the time 8:02 pm and date 10/27/09.

I have worked in the fast food industry all my life. I am the wheel that keeps the engine running, I work for wendys restarants both franchise and corporate and since the new crew mostly hispanic I have seen things that makes me wonder why more people don't get sick ie I pay attention to people who prepare food for the public and I have seen that hand washing - cooking food completly, since I service the equipent that the public cannot see behind the lines I will not eat in my own companies restaurantsnglish where everthing is color coded to make food and I see some of the most grossly acts of food I am talking about from hand washing to removing chicken off the grill not completly cooked. One incident a freezer was done for 24 hours and the manager served food that should have been thrown away. Having mp;oyees that don't understand basic food safety and the equipment is so dirty I know that we need for all who work in these stores to unerdtand basic food safety but at wendys its speed of service at any cost since dave thomas passed I have seen a line that is very disstessing concerning wendys where they say qaulity is our motto this is not true and can be seen by the lack of sales prople trusted the old school now its how many produts can we sell at any cost. I would say that wendys has lost there foucus and if things don't change people will bet sick wenys arbys group will be a restarant of the past unless the consumer is aware of what they are eating and who OS preparing it just kids trying to mske s paycheck the problem is not titally there fault they come from a dirty country and I hate to see a great copany go down from where it a great place for good food now its eat at your own rise.

I love the spicy chicken sandwhich with lettuce and tomato, but I hate Mayo. At least half the times I have ordered this sandwhich with no mayo, guess what? They put it on there any way! Today the girl repeated my order back to me - Spicy no mayo. Not only was there mayo today, they also threw on some sort of "cheese" to boot! It was pretty gross. I always go through the drive through and take it back to work so i really have no choice but to eat it... yuck!

hey my name is tasha king and i am a regular customer at this wendys location, and i've noticed everytime i visit on manager troya's shift the service is always fast and precise and the food is always well prepared i never have a problem, i jus wanted to compliment her and her staff when she works, thank u