CB Fast Food Chains Wendy’s Drive-thru

Wendy’s review: Drive-thru

Thomas Slater of US

Mar 16, 2024 4:27 pm EDT

Verified customer

Today (3/16/24) at approximately 2 PM, I placed an order on the Mobile App. I was only 10 minutes away from the restaurant, so figured that it would be ready by the time I got there. When I arrived, the drive-thru line was seriously out to the street. I sat in line for at least 20-25 minutes, and saw 4 cars leave in front of me. The reason? The line wasn't moving at all. I knew by then my food would be cold, so I drove around to the entrance to the restaurant and went inside to see about my order. I stood at the counter for awhile, being ignored, and finally someone who I assume was the manager, came up and asked what I needed. I explained the situation to her, and she asked to see my order. She checked and said they hadn't prepared my order anyway. She said to give her 2 minutes and she would get my order. I guess her idea of 2 minutes and mine are completely different. I stood there at least 10 minutes more before someone else handed me my order. To say I was incensed at that point is an understatement. While waiting I observed the operation of the restaurant, and no one except the manager seemed to know what they were doing. The place was NOT busy, there were only about 10 customers in there. When someone would place their order and drive up, they would sit there at least 5 minutes before they got it. So it wasn't that the place inside or out was busy, the service was just exceptionally slow. I have better ways to spend my Saturday, and I'lll be damned if Wendy's gets anymore of my business!

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customercare@wendys.com

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1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States

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