Wendy’s’s earns a 1.2-star rating from 1762 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Not receiving what I paid for!
Went through drive thru, ordered 4 sandwiches, 2 were meals. Delivering to stressed family, get to kids and only 3 sandwiches.
Tried to call phone number on receipt and it says not available.
2nd time at this location I've been screwed out of what I paid for!
However, this time worse!
Parents in accident, bringing kids food, and bam y'all screwed me again!
Getting orders wrong is one thing, but not even given the food paid for is not tolerable!
How does a franchise have an unavailable phone number?
I will call 888 number tomorrow.
This is not right!
[protected]@gmail.com
Desired outcome: Refund!!!
Classic asiago club medium combo
I had a worst meal at wendy's restaurant #[protected] located at 2400 nw 87th ave, miami, fl 33172 (#[protected]). My classis asiago club medium combo ordered at 1:44pm on 10/08/2023 was not fresh and not prepered as ususally done at other wendy's restaurants across the city! and most of drinks were not available! also, unable to get ketchup was not not available. When i pointed these points to hostjuan i was neglected!
Incorrect order 10/2/2023 Wendy's Restaurant #[protected] 4200 Patterson Avenue. 2 orders #3227 & #3227
10/2/2023 @ 5:41 pm the order was place for BLT Crispy Chicken, 2 chicken sandwiches with lettuce only, 2 mango lemon, jr. cheeseburger, 2 med Chocolate Frosties, 4 & 10 piece nuggets. jr fries, med fry. Once we received the food, the jr. burger and the 1 chicken sandwich was cold. I went into the store & informed them that both sandwiches were cold. the...
Read full review of Wendy’sService at Wendy’s
I went to Wendy’s store #[protected] at 634w 14th st Chicago Heights Illinois on 9/30/23 at 4:37 pm there were 6 cars in front of me. I waited 25 minutes before getting my order the line was moving so slow I saw at least 5 cars leave. Then when I got home I found my order was wrong I ordered 2 double cheeseburger combo’s and 1 of the burgers was a single after my experience I did not want to return there very disappointed with my visit.My ticket # is 3230
Serving raw food
On August 27,2023 around 8:30pm I stop by Wendy's on 2825 EL Cajon Blvd. San Diego ca 9210. I order 3 biggie bags total came out to $21.47 when me and my family got home to eat the food, we notice it was raw and gummy and uncooked. my daughter did not feel good the next day so she could not go to school we had to take her to the doctor. I reach out to...
Wendy’s Restaurant - incorrect info given to customer resulting in extra costs
The Wendy’s at 1730 North Olden Ave., Trenton, NJ 08638, around 12:03pm on today (9/22/2023) said that they do not have small size. I ordered, thru the drive through, two combo meals and requested one of the meals in small size. The employee said that they do not have small. When in fact I have always ordered a size small when ordering myself a combo meal...
Read full review of Wendy’sTreatment at a wendy's today 9/19/2023
My daughter, an autism teacher and mother of three elementary school children went to her Wendy's tonight to get points for their school - Occoquan Elementary School, Prince William County, Virginia. She went from her busy school day to ensure that their school received the credit for the meals purchased at that time. As she drove off, she realized that she...
Read full review of Wendy’sService/food quality
Today 9/19/23 I was at the drive thru at store #3154 I was greeted at the first window kindly paid, rolled to the secon window where I was not greeted rather rushed by the female shaking the drinks in my face as if I was taking up her time, then rudely given my bag after I stated to give me a second I was making room. My food was horrible missing items and...
Read full review of Wendy’sService
Wendys, 7001 Old Canton Road, Ridgeland MS 39157 - Drive Thru Sunday, September 17, 2023 - about 7pm Order: 1 Taco Salad, 1 Apple Pecan Chicken Salad, 1 Loaded Nacho Burger Order Total : Approximately $25.00 Paid at the window, was told to drive up and wait, waited for about 10-15 minutes, got out of my car to go in and get a refund but was given my...
Read full review of Wendy’sRudeness and Professionalism
My parents are in their late 70’s and I had given my mother some money to purchase me some food while her and my father went to eat. My mother made two purchases and specified to make my order later so that it would not be cold. Instead, they made the order first, taped up the bag, and told her that it'll be fine because she taped up the bag. My parent...
Read full review of Wendy’sFood from Glennway OH location
My name is Jason, and I visited the Wendy's at 6243 Glenway Ave Cincinnati OH. I was there on Sunday 9/17 around 430. After placing my order, I was told to pull up and had to wait around 10 mins for order to be ready. Our food was cold and dried out. The nuggets and fries felt like they were over an hour old and the crew member that brought it out to the...
Read full review of Wendy’sMy whole order
We went to Wendy's on September 16th 2023. I waited for my order for 30 minutes before I decided to ask what's taking soo long I orderd 3 #3 (10 piece nuggets) And I did not receive a receipt to proof of my order. The man that was working just said well mam u ordered 3 10 piece nuggets that's what taking so long as he had a bag of frozen nuggets in hi...
Read full review of Wendy’sShe need to be let go just run the camera back
The manager told me she throw my food on the floor also called me a Hoe wouldn’t give me my money back also call the police on me to get me Trespass off the premises it happened around 9:30 PM I need you guys to run Camera back to see how she treated me also letting People come inside the building when their doors are closed. [protected] Diana McCant
Read full review of Wendy’sUnable to get a refund
Today's Saturday, September, the 16th at 4:20 PM. Place the mobile daughter when I arrived. They told me their frosty machine was broken, was unable to receive 2 of my frosties and unable to get a refund. They said they don't have the ability to give one since it was a mobile order even though it's on my credit card which I have in my pocket. They should be able to refund the card here at the store. I would have canceled the whole order. But was afraid I would have lost $50 from you.
Please contact me at [protected] or [protected]@gmail.com
Desired outcome: I would like my money returned.
Taco salad
On 09/11/23, at approx 545pm, I ordered a Taco Salad through the drive thru window; when I got home (approx a 20 min. drive), I found that all I had was a plain tossed salad with a container of salsa and two packets of sour cream. There wasn't any of the "famous, hearty chili" as listed on the menu and there weren't any tortilla chips. When I tried calling...
Read full review of Wendy’sLarge chili
I ordered a large chili through your drive through location at 5525 Chinden Blvd. in Garden City, Idaho on Thursday, September 7th about 12:15pm. Upon inspection once arriving home, I noticed a lower than normal helping of the chili. Please see the attached picture. I received no receipt in my bag. I immediately attempted to contact the store, but the phone...
Wendy's breakfast
Went into regina saskatchewan wendy's on north albert st. August saturday 8 I believe, was the saturday of the labor day weekend... We live 1/2 hour drive to regina.. I wanted wendy's breakfast bun... So good.. My husband, a big eater asked for 3 breakfast wraps... We were informed they only had 2 [protected]@ one sausage patty... While we were waiting 3 people came in @ wanted breakfast... They left when they were told, no eggs... This is not a good look on you wendy's... My breakfast bun came with no tomato or lettuce @ a dry bun... How does a fast food place run out of eggs... Didn't anyone notice the night before when u closed for the day...
Desired outcome: Hopefully keep all Breakfast Supplies on hand... This no eggs or sausage patties will not keep your standing in Breakfast ... People will just return to Micky D'S for the breakfast u can't supply...
Overcharge on Combo and GM refused refund of difference
On 9/9/2023 @ 12:36 pm eastern at the Wendy's in Clio Michigan. Bought the Spicy Ghostpepper Ranch Meal and upgraded to a Lemondade for 50 cents additional. The menu board listed the price of the combo as $9.68 (I have a photo for proof). The price charged was $10.98. Asked for the refund of the difference and was refused. Tyler Davis, GM at that location...
Read full review of Wendy’sBiggie bag with double stack sprite no ice and summer strawberry salad
On Wednesday 9/6/2023 at 11:06 I came through the drive thru to order lunch for myself. I ordered a biggie bag double stack sprite no ice and a summer strawberry salad $14.08 was the total. I get to the window and paid. No receipt was given nor put in the bag I used my bank card.I received my food and drove away I reached into the bag to start eating my food and everything I touched was cold from the fries to the bun on the burger. I opened my sandwich all to find a piece of plastic hanging from the sandwich. Picture was taken. Omg. Needless to say I got rid of everything except the salad that was cold. It really wasn’t busy when I came to the restaurant. Very disappointed with Wendy’s.
Desired outcome: I would like a refund and replacement of my food. I was on my way to work so I could not return back to the restaurant. I would appreciate a response on this matter. Thank you in advance
Customer service
I go to this Wendy's often never had a problem. but I went in around 4 pm to order and stood there for 5 minutes and there were nobody waiting to order just me and also 6 people behind the counter two were cooking but the other four were standing around one was working the window. but nobody said anything like we will be with you in a minute but stood...
Read full review of Wendy’sWendy’s Reviews 0
If you represent Wendy’s, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Wendy’s
One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.
In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.
But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.
Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:
- The specific location and time of your visit to Wendy's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
- Describe the order or service you received and how it did not meet expectations.
- Include any interactions with Wendy's staff and their response to your issue.
- Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
- Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.
Overview of Wendy’s complaint handling
-
Wendy’s Contacts
-
Wendy’s phone numbers+1 (888) 624-8140+1 (888) 624-8140Click up if you have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone numberCustomer Care+1 (614) 764-8478+1 (614) 764-8478Click up if you have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number 3 3 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number+1 (614) 764-3044+1 (614) 764-3044Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number+1 (614) 764-3368+1 (614) 764-3368Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone numberMedia Contact+1 (614) 764-3300+1 (614) 764-3300Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number+1 (614) 764-3327+1 (614) 764-3327Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone numberAnimal Control+1 (614) 764-3311+1 (614) 764-3311Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone numberVice President Investor Relations
-
Wendy’s emailscustomercare@wendys.com100%Confidence score: 100%Supportcrista.miller@wendys.com100%Confidence score: 100%Supporterica.erwine@wendys.com93%Confidence score: 93%
-
Wendy’s address1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
-
Wendy’s social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 17, 2024
Most discussed Wendy’s complaints
uncooked chicken and cold friesRecent comments about Wendy’s company
Lost id wallet in Wendy's
Jack In The Box
896 reviews
Hardee's Restaurants
574 reviews
Boston Market
206 reviews
Jimmy John's
144 reviews
Whataburger
592 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!