Wendy’s’s earns a 1.2-star rating from 1762 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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Shady business practice to the point of "card info"theft
The Newest built Wendys in Toledo AT Front ST. and Main. Only accepted the exact amount. Or surrender a "CARD" That in itself is bad business. The last time I gave any "CARD" to a shady employee they "snapshot my card and attempted to pay their cable bill. that was at Booger Queen. Now Your newest BUILT Wendy's, is unable to give change? HMMMM 'what would...
Read full review of Wendy’sWendy’s rep taking the order
We stopped at this Wendy’s as we were traveling through. We typically will choose Wendy’s when it’s available because our son has a severe peanut allergy and traditionallly their menu has been safe. When we pulled up to order, like he always does, my husband informed the guy taking the order that we were ordering for a kid with a peanut allergy. When he...
Read full review of Wendy’sA salad
This kuna Location is horrible they always forget items from what you order and the new general manager is a [censored] she's rude I’m not sure how she got that position I honestly think that’s a high position for the rude lady they forgot my salad and I went back 2 weeks later and they did not give me my salad the kuna location new general manager is trash.
Claimed loss: Lost $10 bucks for a salad
Desired outcome: My whole order be refunded
10 piece nugget meal
I ordered a 10 piece nugget meal on the app. I normally go to the other location. I wasted my money trying to get my son a 10 piece meal. I could smell old grease as we drove away. My son checked the order. The nuggets looked like they were over cooked. And the fries weren’t any better. It’s like they put it in old grease. And just continue cooking with the old grease. Wendy’s isn’t cheap, but they are usually fresh.
Read full review of Wendy’sLack of any service at all
I and wife went into Wendy's to eat one night and 3 workers walked by us standing in front of the register and never said a word to us about ordering, so we just walked out. Thinking we would try them again we went again last week or the week before and all the lights were on and 3 cars sitting parked on the side parking so we parked in front, got out and...
Read full review of Wendy’sapp issues and refund policies
I have an Wendy's app and money on my account that I'm told is nonrefundable because it's been on my account for more than six months! Basically I am being fined for not using MY money in a timeframe that YOUR corporation has designated as a reasonable excuse to keep my money, right? I didn't know that was a thing and I have to wonder how many people are contributing to your financial bottom without their permission or knowledge! I don't think you should be allowed to take from people that easily with the victims having no recourse! That's stealing in my book and I will bet your company has lawyers that made it ok for you to steal people's money without any backlash but It doesn't make it right or fair that you are allowed to steal from your customers because they aren't spending their own money in your arbitrary timeframes! I want my $11.15 back since I got no food for it!
Claimed loss: $11.15
Desired outcome: refund
Service
I have been a long standing customer of Wendy's and have always thought it was above all the other fast food restaurants. In the last 6 month this has not been the case. I have been to at least 3 different Wendy's in my area and each one had awful service. This last one I had to walk out because after 20 minutes, no one waited on us. Me, my husband and a 5...
Read full review of Wendy’slack of service
Went to the Wendys at Seward Hwy and Benson Blvd in Anchorage, Alaska, stood at the register for 10 minutes with no help. Finially the manager came up, didn't take my order but said if you order you're going to wait we're busy with drive through. So apparently wendys only cares about the drive through. This is not a one time deal, happened last month too. 4 Ppl in line behind me, everyone walked out. If we're not valued customers no reason to spend money with you. Just wanted to tell you about this store, I won't have the problem again because I will never set foot in that location again. Never had this issue at 5th Ave or Tudor stores, just this one. Someone from Corporate needs to visit this store and see how poorly it's run and shut it down if need be. Then go to 5th Ave and see how a store should be run
Claimed loss: zero
Desired outcome: Tear the damn place down
Incorrect order / Wendy's Norcross Ga. Jimmy Carter
My son and I downloaded the Wendy's app today, as that is what so many places are pushing for now, and ordered our 1st order on it. The order was a buy one get one for a Dave's single and a spicey chicken sandwich (app coupon) , and a single nacho burger meal deal. Once my son returned with the order, we were missing the spicey chicken sandwich and the burger was not a Dave's single but the Jr Cheeseburger Deluxe... That was not the 1st time this location has given me the cheeseburger in place a Daves single! You not only can feel the weight difference, but see the size difference in the burger. Not to mention how you feel afterward eating it... It's extremely frustrating to go through a drive though get back to work only to discover this kind of negligence. I just wanted to share, as I'm not one that usually does, but today was more than over the top and not the first time for this location.
Desired outcome: To see some improvement in the level of attention to customer's orders at this location, and maybe an uptick in the pride of the employees in getting the order correct.
Service/food
Wendy's Restaurant #[protected] 1201 Highway 195 Killeen, TX [protected]. On October 30, 2023 4:59 PM I went thru the drive thru and ordered a $6.00 biggie bag. The lady working the first drive thru window asked me what kind of drink and I said lemonade. When I got to the window she stated that I owed $7.04. I asked for what if the meal cost $6.00 and...
Wendy's Resturant in Pageland, SC
On Sunday night, October 29th at 7 p.m., I went to the Wendy's in Pageland, SC. My wife was sick, but thought she may be able to eat some chili from there, or maybe a baked potato. Unfortunately, this resturant had neither, and said they were out of both. It was not busy. There were two cars in the parking lot, and four in the drive thru line. This is not the first time I have had that experience at this restuarant, which might explain the nearly empty parking lot. Your company would be better off closing this restaurant rather than having a poor performing restaurant in this area.
Claimed loss: Our bill was $ 20 . 88. Since we did not get what we went there for, this should be complimentary.
Desired outcome: Please reimburse and close the restuarant. You may send this to my email: [protected]@yahoo.com
Old product
I ordered a taco salad and a large coke. 1. Thru didn't ring up for the coke they had to ring it up after. When I asked for me drink I hear the crew person say she didn't order a drink. Yes I did.
2. Forgot my chips for taco salad had to ask for them. They are outdated use by is 8/5/23 they are stake.
3 they are not nice.
I went to the Wendy's on Main Street by the mall in houma Louisiana because the one on mlk didn't have chili.
Desired outcome: Fresh food nicer people
Specific Employee at Restaurant #00005396
Dear Wendy’s Corporation, My name is A. and I have encountered a problem with an employee at one of your Ohio franchise locations. Specifically, the franchise is located at 1372 Lexington Ave of Mansfield, Ohio (restaurant #00005396). An employee named B. has been repeatedly texting my friends when they come into Wendy's and explaining that she had spit...
Read full review of Wendy’sCrappy customer service
I am a Veteran, disabled, retired after 28-years military, and a Pentagon 9/11 Survivor. I stopped by the Wendy's in Key Largo FL on Sat, 21 Oct 23, and ordered a meal in the drive-thru. When I paid, I asked the (looked like the) manager at the window, if I could get a cup of water for my service dog. He refused. We spoke back and forth, but he just didn't...
Read full review of Wendy’sService
Today Oct-19-2023 btw 1-2pm I ordered 4 burger combos and one salad drive through... after arriving at my office I realized that there was not salad, so I had to go back and ask but they said it was not charged so I have to be on the line again and pay. I check my receipt and salad was not charged but donation was charged that I never ask or consent. I call manager and she said she was not sorry at all mistake they made and went away... All I wanted to have was having a good lunch but she ruined all my afternoon. It was awful… I certainly don't deserve such things as a customer. Everybody makes mistake but this manager's attitude was not mistake, I guess she does not care of this business but only her paycheck.
Desired outcome: Apology from this careless manager
“Undercooked food”
I placed a door dash order from Wendy’s located at 4 Belfast Village Drive Bluffton South Carolina, on October 15th of 2023. My order was picked up at 11:43pm. My order was dropped at 11:58. I took a bite into my sandwich and noticed it tasted not how it usually would. I proceeded to open up my sandwich and saw it was raw and undercooked. I’m very in shock and upset.
Read full review of Wendy’sWendy's restaurant #[protected] Store cleanliness and building upkeep
I would like to start by saying the food was fine. But the condition of the building was terrible. Upon entering the building the first thing you see is the grease stains on the concrete coming out the door. I used too work at a Frieghtliner Dealership and our concrete wasn't allowed to show this kind of filth and we actually worked in thick grease all...
Read full review of Wendy’sService was poor and food wrong
I ordered a taco salad and they gave me lettuce cheese and tomato and said that WAS their taco salad. After I read the ingredients they finally agreed it wasn't. Then I was given chips sour cream and chili to make my taco salad myself. Excuse me? Where is the taco ingredients? You gave me a chili salad! On top of that my husband ordered a cheese and bacon...
Read full review of Wendy’sFood and service
I placed a large order tonight. The cashier was new and looked overwhelmed. The manager kept repeating I’m on fries and was not helpful. There was no direction being given and the whole crew seemed out of place. Several parts of our order were wrong. The Baconator was supposed to have no mayo but it had mayo and the spicy chicken sandwich was supposed to...
Read full review of Wendy’sVery poor customer service
Wendy's Customer Care Wendy's International, LLC One Dave Thomas Boulevard Dublin, OH 43017 Subject: Disappointment and Anger Regarding Neglectful Service On 10/10/2023 at approximately 11:45pm, I visited the Wendy's located at 351 Washington St, Stoughton, MA 02072. I entered the drive-thru feeling famished and eagerly awaited to place an order. I waited...
Read full review of Wendy’sWendy’s Reviews 0
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About Wendy’s
One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.
In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.
But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.
Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:
- The specific location and time of your visit to Wendy's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
- Describe the order or service you received and how it did not meet expectations.
- Include any interactions with Wendy's staff and their response to your issue.
- Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
- Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.
Overview of Wendy’s complaint handling
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Wendy’s Contacts
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Wendy’s phone numbers+1 (888) 624-8140+1 (888) 624-8140Click up if you have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone numberCustomer Care+1 (614) 764-8478+1 (614) 764-8478Click up if you have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number 3 3 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number+1 (614) 764-3044+1 (614) 764-3044Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number+1 (614) 764-3368+1 (614) 764-3368Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone numberMedia Contact+1 (614) 764-3300+1 (614) 764-3300Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number+1 (614) 764-3327+1 (614) 764-3327Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone numberAnimal Control+1 (614) 764-3311+1 (614) 764-3311Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone numberVice President Investor Relations
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Wendy’s emailscustomercare@wendys.com100%Confidence score: 100%Supportcrista.miller@wendys.com100%Confidence score: 100%Supporterica.erwine@wendys.com93%Confidence score: 93%
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Wendy’s address1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
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Wendy’s social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 17, 2024
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