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Wendy’s

Wendy’s review: Wendy’s rep taking the order

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7:06 pm EST
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We stopped at this Wendy’s as we were traveling through. We typically will choose Wendy’s when it’s available because our son has a severe peanut allergy and traditionallly their menu has been safe. When we pulled up to order, like he always does, my husband informed the guy taking the order that we were ordering for a kid with a peanut allergy. When he asked what kind of oil was used the response was “WHAT!?” And when he repeated the question he heard the man say “ they’re fries! We cook them in OIL!”! At this point my husband and I were both unimpressed and would have left had it not been for the typically safe menu. We preceeded with our order but after each item it was as if we were being mocked with the guy taking the order stating “ combo yep! Dr Pepper yep!” Overall he was very unprofessional but it was his very obvious lack of awareness for food allergies while working in fast food that made us feel completely upset. We avoided ordering the frostys we had planned to get because we knew trusting this employee to tell us about the safety and ingredients would be a waste of time. Do better Wendy’s. Food allergies continue to be on the rise and there apparently needs to be much more training to employees on how to prepare food and take orders when food allergies are involved

Desired outcome: Better training for employees specific to handling food and taking orders for patrons with food allergies

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  1. Wendy’s Contacts

  2. Wendy’s phone numbers
    +1 (888) 624-8140
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    Customer Care
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    Media Contact
    +1 (614) 764-3300
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    Animal Control
    +1 (614) 764-3311
    +1 (614) 764-3311
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    Vice President Investor Relations
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  3. Wendy’s emails
  4. Wendy’s address
    1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
  5. Wendy’s social media
  6. Andrew
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    Nov 18, 2024
Wendy’s Category
Wendy’s is ranked 8 among 60 companies in the Fast Food Chains category