Wimpy International
Reviews and Complaints

Good Day

I was at your Carnival Mall store yesterday to enjoy the Monday special which I usually do at different venues due to work.

I asked the waiter if I could swop the mini boerie for a pork sausage and he advised that I would need to pay R10 extra for each pork sausage. I then advised that it was fine and I was willing to pay the R10 extra for all us at the table as I am Hindu and it against our culture to eat beef.

I then realised that I could the mini boerie home and give it to the dogs. So I asked the waiter if he could that for me and he advised that this was a sit in breakfast and not a take away. I advised him that we were eating in as we were already sitting in and had our drinks already. I just want the mini boeries in a doggie box as I was paying for it so I could give it to my dogs. He replied that he cannot do that.

I then asked to speak to a manager. To my surprise I had 2 managers (Theresa and Shirley)showing up at my table. Whilst I was trying to explain to the first manager Shirley, the second manager very rudely interrupted before I could finish and just said" Why don't you order something else then'.

This made me feel very embarrassed and upset as I had invited friends as well. Both of your managers in no way showed any type of customer service skills. They were just insistent and still did not listen to my full version. I tried calling yesterday, but waited on the line for around 7 minutes before I cut the call.

Whilst I understand that there is terms and conditions to your special, I was not asking for something unreasonable. And if you still think that it was unreasonable, surely your managers could have listened to me first before shouting at me to order something else and other people in the restaurant looking at me funny.

I am really very disappointed with there service that I received from the restaurant. I was so embarrassed to continue sitting there that I asked my husband to please pay the bill for the drinks so that we could go and eat somewhere else.

In the future I will definitely think twice about going to a Wimpy restaurant or even taking any of my work colleagues or friends there as your managers clearly are not trained to handle customers.

My order number was on 17 April 2017, Chk 1292, tbl 008/1. Bill paid was R261.20 before we could order any meals.

On the 29th of june 2016 two suited gentlemen walked into the wimpy in st george's mall cape town. They were from telkom, complete with id. Telkom broadband specialists to be exact. Paul [protected] (C) [protected]@telkom.Co.Za and [protected]@gmail.com
"we can reduce your current telephone costs". So we listened. They filled in all the forms and then said we must provide them with 3 months bank statements.
We have been telkom customers for plus 30 years with at one time 12 lines, (Which included adsl) and you are asking us what ?
I told them to leave it.
On the 1st of september 2016 a courier service delivered a crd.Mob: tmb post-paid serial number [protected] and a rtr.com.Huawei b315 lte cpe tmb serial [protected].
I have since then been unable to get anybody at telkom to contact myself or take ownership and fetch what was delivered to us.
The last contacr was when i took this sensless box of tricks to the telkom centre in bayside centre in table view,
I was assisted by alicia du plessis and filld in a form (Consumer request for contract and service cancellation) she took photo copies of this entire saga and i was told i would be contacted and the unwanted product would uplifted. This did not happen. All the calls to 081 180 doesn't help and the "supervisors" don't phone back. I have now received an account. I now demand this issue be resolved. M goss [protected]

Wimpy Mariental Namibia Africa 11/10/2015 around 9:15 * coffee & tea was serviced without saucers * no teaspoons available - upon request we received long dessert spoons * no lid for the teapot * the breakfast pork sausages were "off" /smelly" * chaos a paying point as the table bills were confused *faxed letter of complaint to manager on 26/10/15 - no reply

Location is Midwater Wimpy Mpumalanga Middelburg. I eat here in the mornings at least 4 times a week and almost everytime there's an issue. Today was the worst of them all, I had to send my plate back for the third time for them to get it right.

After I finished my plate I wanted to ask for one more slice of toast just to get it with two pieces from different plates each. One slice cleared more griddled and slightly warm and the other half cold and soggy. Unaccetable. The waiters NEED to be thoroughly trained when checking the plates BEFORE placing at the tables.

The froth of the famous Wimpy coffee was just bubbles and not nearly frothed.
We specifically requested the tomato to be well cooked and arrived at the table probably griddled for 10 seconds (just warmed).
The bacon was 80% cooked and not crispy at all, to the extend where you could not see any griddly marks on the bacon.
The plates were also drenched in oil... plates should be wiped of excess fattyness before its taken to the table.
The first toast that arrived with the order were incorrect as I specified white toast and brown arrived. Plate send back. Toast arrives again, one cold and not crispy... clearly 'old' toast, either taken from another plate or its been standing from previous orders.

Services after complaints and plates being sent back then suddenly bettered only when staff realised there might be a problem.

This is just a simple example with a basic order from the menu. The restaurant was not excessively busy and this could have been maintaied.

Please note that this complaint was filed to assist in bettering service and quality control.

We just sat down on the veranda of the Malelane Wimpy which is clearly marked as a no smoking venue. We ordered our drinks and meal when a women at a table next to us stated smoking. An ashtray was brought and we called management only to be tld that the 'owner' does allow smoking in this area. We asked to have this removed as it bothered us and the response was sorry and we are welcome to leave...which we did! That is a law that is being broken by a well known franchise!

Very unhappy mom and 4 and 7 year olds. My kids was so looking forward eating at Wimpy nagging as we were leaving CPT towards Gauteng. Just to be only told when leaving they will go empty handed. That is cruel to kids! 2 previous occasions they had to be satisfied with old merchandise. NO WImpy this is WRONG

Sorry wimpy, i apologise for trying to have a breakfast at your Fochville branch . i am also very sorry i had to inconvenience your staff to wait 2 minutes at your "wait to be seated sign" to be taken to a open seat where the whole restaurant only had 10 patrons in at that moment, i`m rally sorry to ask for a drink with my partner, i could see this by your frouning waitress that had to be told 3 times what we want, and waiting 10 minutes for a cream soda and ice coffee, , sorry to inconvenience for the mega breakfast and cheese griller we ordered with the drinks(at that same time hey). we didn`t know that the kitchen staff wan`t in the mood for making anybody breakfast.. we apologise for sitting and waiting half an hour for food we ordered and we had to stand up and leave before we had to eat.. seemingly as we had a clear view of your kitchen. no food was prepared.. we then went to the counter, and sorry .. we paid for our drinks and voiced our apology to your manager that looked like she wanted rid of us.. every staff member seemed a bit relieved as we went away. o yes i got SARAH`s number. and trying to phone the woman her phone is off. so please apologise to her as well please.. Sorry wimpy, we will nwver ever be a inconvenience and eat anything from you again, like normal friendly patrons

I have had problems with the above mentioned Wimpy on two occasions. On the most recent occasion, I went in with a friend from overseas for breakfast. We sat there for approximately 15 minutes without our table being cleaned or acknowledgment from any of the waitresses that passed by during this time. Patrons that came in after us were seated, had their tables cleaned and their order taken. Upon asking one of the waitresses why we were still being neglected after 15 minutes, she responded in a very rude manner that, this was not her table. I continued to sit for another 5 minutes waiting for a waitress. I there after left the area and asked to speak to the manager. I told the manager that the waitresses have a bad attitude and that we are now leaving as we waited for approximately 15 minutes whilst patrons that came in after us were seen to. The manager responded by saying :THAT'S FINE, YOU MAY LEAVE IF YOU WANT. I'M SORRY, and she smiles. My question to wimpy is, Is this the type of image we create as South Africans? Is the customer not of value anymore. I am deeply offended and embarrassed that my friend had to leave with such a bad impression of South African customer service.

We were on our way back from vacation and stopped at the Wimpy in Pongola. I waited 15min to be seated. Eventually I walked up to one of the waiters and asked them for a table. No one came to the table to take our order, we had to call a waiter by waving and we were not the only customers doing that. After placing our order we waited 45-50 min for our food to arrive. My husband walked up to the manager and asked her what was going on where she just replied Hmmm...totally unacceptable! Then all of a sudden some of our food arrived, we were still waiting for the hamburgers the most common food ordered in a Wimpy. Needless to say we waisted +-2hours of our travel time due to poor service.

Please just let me know what happened as Wimpy Pongola went from the best Wimpy in the country to the worst!

Wimpy Monte Casino must surely take the prize for the being the worst of the worst - service and attitude, the waiter was so helpful and apologetic but the manager and kitchen staff no words to describe - 1hour + for food and then frozen - no apology - how are they going to cope in 2010 visitors are in for a rude awakening at that branch.

I recently went to the Take Away service at Wimpy and OR Tambo's Domestic Departures, I ordered a toasted sandwich and and a Iced Coffee. I received my sandwich within ten minutes, no problems. I had just about finished the sandwich when the manager asked if she could assist me, I responded that I was waiting for my coffee.

The lady that took my order seemed to have dissapeared. I then noticed through the window that she was then only starting the coffee. I asked the manager if she was only starting the coffee at that point to which she responded that No, and it was on its way. The manager then proceded to scream through the window. The ingredients then fell out of the blender and lady who was making it picked up all of the ice with her hands and threw it back in.

I asked the manager to please refund my coffee, she ignored me and only acknowledged my request after my last assertive request.

I received my money back but was told I could no longer have my receipt because then it will look as though the manger was ***, she just shrugged her shoulders when I said I would never order from there again (and I fly once a week) and that the service was shocking!

On sunday 4th October we enjoyed a delicious lunch at the Arbour Crossing, Amanzimtoti branch of Wimpy. We choose Wimpy most often for the play area as it allows our 2 year old some freedom while we enjoy a lunch. The play area was empty and my 2 year old is not yet confident on manouvering through the system without someone to show him the way. In order to empower my son(and give my husband endless giggles) I climbed into the play area to show him how to climb through the various sections. I wanted to show him how to get to the 'ball' structure on the end as he would have been able to see our table from there. As I entered the tunnel leading to this ball I was overcome by the smell of urine! I stuck my head forward and saw a 'puddle' in the base of the ball with old food debris floating in it. I immediatelly removed my son from the play area and found other ways to entertain him during our lunch.

While I understand the practical implications of staff accessing this pay area I feel it is imperative that a childrens area be checked and cleaned regularly to ensure a high hygiene standard is maintained. We will have to think twice before allowing him in the playzone again!

I ordered breakfast from Wimpy and when Tracy delivered the food she didnt bring change, I gave her the money and she promised to bring back change.After 2 hours without hearing anything from them I called. Albertina answered the phone and as I was really irritated I asked her how long was I supposed to wait for R8, she answered 'Hey Koketso we were going to bring your change when we didn't have any more order as we have been busy' and when I complaining she asked me if I wasnted to speak to her manager and I said no.She was screaming at me and when I told her I am Keketso not Koketso she said whatever! I asked to speak to the manager while holding I heard her saying to the manager 'at first she didn't want to talk to you but now she wants to'.When she came I asked her name and she said Shirley and she apologised and promised to bring the change immediately.when the Tracy got here I was quite upset because of the abuse and rudeness I was subjected to.I asked whats the managers name and she said Sally.I responded that even managers lied.she went back and told the managers who later called and told me whose problem was it if I couldn't pronounce her name.

We went to Wimpy in Eastgate for breakfast last Sunday. Ordered two double up breakfasts and a plate of chips. The second plate breakfast didn’t have bacon, the waiter Vusi didn't even notice! We also had to remind him of the plate of chips we ordered, it got there just before we finished the plates of breakfast. Vusi then disappeared again, I asked one of the other waiters to please call the manager and the manager never came to our table. The service was unacceptable, we'll never eat there again!

Yesterday at 10.30am we went for breakfast to Wimpy Parkrand and after placing our order (A very slow process as waiter did not really understand) we notice that the free mug promotion flyer and as this was the same breakfast we had order, called the waiter explained situation he merely replied you should said so cannot change now? decided to leave it then but we food arrived it was bad ie Small portions, cold chips hard eggs(when meduim requested) and toast small, seems that this branch of Wimpy is on a cost cutting drive as being a regular (weekly Sunday) client at another branch this is not what we receive from other Wimpys.

Being a mother of a three-year old boy, who loves to eat at the Wimpy, I wish to bring under your attention that I am very disappointed in The Wimpy for not catering for cutlery for children. Seeing that you have a children’s menu I think it is only fair to ask that you supply cutlery suitable for children. The reason I request this is that my son is expected to eat with a (very sharp) steak knife and I am sure you can imagine how dangerous this is (a normal blunt butter knife, will do). I will appreciate it if you could look into the matter so that we can have many more “safe” outings at the Wimpy.