Window World
Reviews and Complaints

Window world replaced our siding after 8 months on backorder.

the siding is complete now waiting for the shutters and gutters. Katelyn from richmond [protected]) stated that its on backorder.

I called yesterday, katelyn assured me that she would call me back by the end of day. I never heard from her. My husband called this morning twice. Now she saying she will let us know something tomorrow. I feel like we are getting the run around.

I understand the pandamic slowed things down, but after 8 months everything should have been in stock. She had plenty of time to get the shutter and gutters. I shouldn't have to track everything down. Very poor customer service.

We have a big dumpster in our yard. They need to pick it up now. the holiday weekend is nearing and my yard is in no order to celebrate the holiday.

unsatisfied customer. thanks it you can help

Had purchased two custom windows to replace block windows in august or 2020. Windows were not installed until feb 2021. During this time I had to call the company for updates on installations as 3 different scheduled installations within this time period were cancelled by them. I only found out about cancellations when I called the day before to confirm installation. After installation, one of the windows is leaking water down my walls every time it rains. Still waiting on someone to come out and fix it a month later. Have had no follow up by window world and I am the one trying to have it resolved. Wish I never used them.

I had my windows and shutters replace August 2020. My windows came out fine, but my shutters are horrible. I don't think these guys ever put shutters on before. I complained the day that they were done and still have not results.
I have called and complained several times and they keep saying that the replacements are on order.
June will be a whole year since I sign the contract.

This company installed new windows years ago with lifetime warranty which they have honored up until 4 months ago. Had two windows that lost the low e gas and had to be replaced. Simple thing. Unless the tech is high on pot. He ruined two perfectly good window frames and told us he ordered two frames and more sashes. I called customer service this morning and was told nothing has been ordered. I have made several complaints and to date not one manager has returned my calls. I am very disappointed in this company, regret every having them install my windows and do not recommend using them.

Top dollar for a crappy install...

They said they had a lifetime warranty. I have two windows that have s haze between the Windows. I am assuming it is from the gas that is between the glass. I have tried cleaning them but you can tell the problem is between the glass. The windows are all hazy and you can't see out of them anymore. I am very disappointed. I tried calling window world in my location and cannot get a hold of anyone to help me.

I ordered my windows last July. Window World still has not completed the job. There are 2 awning windows that they said had to be special made. They told me they were in and was supposed to come out Yesterday. They called and said the windows had to be re-ordered.
I also ordered a storm door and they told me yesterday that they could not do the door?

I AM READY FOR THIS JOB TO BE COMPLETE WITH SOME DISCOUNTS.

We love the windows but the installer left much to be desired. Broke two old windows and left glass and debris all over the house, inside and out. Broke two marble sills (which were replaced after the boss leaving for 2 or 3 hours). Boss knew what he was doing but the other two workers were lazy (even after he yelled at them within our earshot). I stepped on a piece of glass which resulted in bleeding. We are still finding glass and debris inside and outside of our house. We gave him a good rating because we did not immediately see all the faults. I had to caulk many cracks that were left undone. Will not recommend window World without letting folks know that they will have to clean up a mess. A friend had a great experience and she felt bad that we didn't have the same good experience as her.

Initially asked for window estimate for a sunroom at 1515 Valiant Dr. in Lakeland, FL 33810. Salesman pushed replacing all the windows in mobile home. We were told these were custom made windows and would fit as we asked. Critical to this and assured by salesman to be the case the inside of the window would allow 2 1/2"inside to accommodate previous purchased blinds. Once the first windows were installed that gap was reduced to 1 1/4" making the pre purchased blinds useless. We requested installer stop immediately until we could resolve issues. They completed 3 windows installation and the work was sub standard. However the installer continued to pull windows and partially installed 5 additional windows.

We have contacted local Window World Affiliate who after looking at the windows and installation have stated nothing can be done and we must pay over $17, 000 regardless if they complete installation. They contend the salesman did not commit to 2 1/2" and installation is not substandard.

We are attaching photos and requesting the windows be uninstalled and old windows replaced. We have discussed with other window companies and they tell us the Windows installed by Window World were designed for a standard home and not a mobile home.

I have tried to attach JPG photos but your system does not recognize them, they are available by email.

Eric Scott Bowers
Linda Rider

[protected]@aol.com

We had a bow window installed in April 2020. Window is great, but one of the screens was not wide enough. I called the same day for a re-placement. It's September 2020, and still no replacement. "It's on order, or overnighted or will be in soon"... still no screen.
After that we had 8 windows installed. 2 more screens missing. Also one window has a guard/lever not attached. (Pic included). I called as soon as I noticed it, less than a week later. I did not notice it until I opened the window and thought it was odd that the lever wasn't attached to anything. I checked other windows and those were in fact attached. When I called... I was asked. "How did that happen?" How am I supposed to know? I have called and called... I'm getting no where! Totally frustrated here!

Marcus Henry
282 Reliance Woods Dr
Middletown, Va.22645
[protected]
[protected]@gmail.com

We have the high impact windows from Window World of Volusia County, FL and we have the lifetime warranty however we cannot get a date or time from them to repair two windows. It has been over 2 weeks and we still do not have a repair date. I called again today and I was told that because of the storm (hurricane) it would be next week before we would hear from them. Two weeks ago there was not a storm! One window in the home the top fell to the bottom and we had to get our neighbor to secure it until we got a repairman.

Windows were replaced at 500 lake marina dr. Nw Orleans 70124. When job was done on 4 story building pieces of concrete and putty obliterated my truck for absolutely no reason . I called local office to speak with supervisor, finally someone calls me back and tells me to sue them they not responsible.
I am ready to go to court house and file suit for damages if not resolved immediately.

About 4years ago we had two Windows and a screen door. The screen door was to be customs made-$1000. I could have bought the same door at one of the big box stores. This last summer they brought a new door but not all hardware. It's still in the box on the front porch! I don't have enough time to get into the Windows. Never received any information on cleaning them. Think we will go to they're showroom and discuss this matter. Just hope there are customers there

I am very displeased with the work that was done at my house!'
This was a rather large project which still has not been completed!
As you will read in the attached letter this has been quite the experience!
I would like everything fixed and I will not pay another Penney!
Hopefully this gets to someone who cares about the workmanship of your company!
Thank you,
Joyce Ruhl