Wish’s earns a 1.1-star rating from 24 reviews and 4310 complaints, showing that the majority of online shoppers are dissatisfied with their purchases.
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delivery
I have made 2 orders on some underwear and I can't seem to find any emails about them coming, I have tried to google the email address and it won't come up. Everytime I sign into wish.com and look at my orders, it's telling me that I haven't made an order! The money has come out of my bank and it's worrying. I would like to give them a good reading but I can't when I haven't heard anything about my delivery and I haven't received anything.
missing package
My package said it was delivered on the 3rd of this month and I still haven't recieved it... They said they delivered it to a Parcel locker and that's not the address I put on my account... So either you guys can find my package or I want my money back... Guarantee you this I will make sure everyone will know how poor your delivery is .
Please delivery my stuff that I already paid for or I would take this up with a lawsuit some how.
items ordered for 12-2016 for children @ church
This business should be shut down. I have written this business since 12-2-16.
& I'm still writing.All I wanted was to return all items I bought. The items are horrible.I can't get number to talk with someone. I just want them to
return my money to my credit card, & tell me where to return them to
All the packages had from hugging
No.1208 Base Road, Wish story
Ehouse Xuhui District Shanghai
China, 200237
Phone [protected]
When I made the order, I couldn't get any one to respond to me, I told them I was going to cancel my order, if I couldn't speak to someone.
They started sending packages 1 right after another.
I ask the lady Rose to just send me an address so I could
return the horrible items.
As of 1-6-17 I still don't have an answer.
I talked to my credit card company, they told me give them 1 more day,
then they will step in.
I pray No person is ever scammed like I was!
receiving orders
About a year ago I had ordered a few items, the money was taken out of my account, but the packages were not received. I had tried a few different ways to contact wish to have my money refunded throughout the year, but have received no word. Also it is very hard to get ahold of customer support. The hotline is just a directory to the app, when I wish to speak with someone directly. There was another hotline said to be contact support, but I was forwarded directly to voicemail and the mailbox is full. Terrible customer service!
order
I didn't even submit my order and you guys took 54 dollars out of my account all I want is my money back bc I'm a single mom with a part time job and you guys took my electric bill money. You guys need to contact me asap and refund my money asap or I'll be contacting my lawyer to contact you. I will take this to court.. S my number is [protected] contact me asap . Thank you
women's jacket
My husband ordered a women's jacket last month and the money was taking out of are account and we have not received any emails or anything about. I would like to know where my jacket is. The jacket was 22 dollars and I really want the jacket. My email is [protected]@yahoo.com. This is not the first think I have order and I have not gotten it. I really like the app but if I don't get the stuff that I buy I will not order from here again. Thank you for your time. Sincerely yours
cannot get into website
I can't get into your website even though I have supplied you with all my correct information. wish cannot even find my email account. I'm trying to track undelivered package from a very long time ago and can't get into your website. The only way I got this far was from a previous email wish sent to me.
I need you to contact me; I NEED YOU TO FIX THIS!
FLORENCE CRISTELLI
564 UNITY PLACE
BUCKINGHAM, VA 23921
PHONE # [protected]
EMAIL: [protected]@gmail.com
WISH # 52ddc47cfb1ae40df5e9fdb4
please get back to me ASAP!
THANK YOU
Florence cristelli
false and deceptive advertising
I tried to make a purchase from wish.com only to find out that they engage in false advertising using the bait and hook technique.
They advertise an item for one price and when you select the item you want to buy. The price is raised by at least 100% regardless of the size, style or color of the item.
Then when you try to delete the item from the shopping cart, the system won't allow it. Regardless of how many times you press/click on the x.
wish camera
I received a very cheap part, 15 peaces of nothing i can use. I ordered 15 cameras but never got it. They also disappeared from my wish account.
My money is gone did not get any camera. So never order by Wish please .
I live in the Netherlands
Lot of 404 pages
https://www.sitejabber.com/reviews/www.wish.com
https://www.wish.com/terms
Greeting Ivo
[protected]@gmail.com
refund
I asked for a found and have not received It after not receiveing the items I just want my refund back back To my card or send cash I go as far a the BBB no way to get a hold of you your phone number don't work I can have my lawyer to a take you to court I'm not very happy with your company I had got an email Stacy you refounded me I have not received it I deserve my money back asap
my fire tv and my wish account it's gone
Order fire tv a month ago did not receive it. now my whole page and account is gone I have no way of finding out what happened need help in retrieving my account and like to know where is my fire tv i have a lot of merchandise that i order have no idea how to find it, need your help thank you my name is Martin Rogers, address is 200 Arch Street Saint Paul Minnesota apartment 801
shoes I didn't order
I signed up for wish.com and was offered a free pair of earrings for signing up. I paid one dollar for shipping. Next thing I know I have 62 dollars taken out of my account for shoes I didn't order. There's no way to get in touch with anyone to cancel orders or to get a refund. I was supposed to receive said shoes by January first. The website says to take a picture of the item for a refund and to send the item back. I have yet to receive these shoes, and still can't get my money back.
Pricing is wrong
When an item says it's $4 and you go to bring it up it says $26 and that's regardless of the size there's several items that I've been trying to purchase but the price that it brings up is not the price that is said it is supposed to be therefore I can't order anything that I want to, nor can I find a way to get in touch with the company to let them know about this problem as their customer service part of their app is not got anything listed other than pertaining to past orders and the business of them.
I think the shipping prices are outrageous, It doesn't cost as much as they charge for shipping. I don't like adding something in my cart for $4, then view my cart and the price is now $9, with shipping cost is now $21, then you go to pay, it's now $27. Wish.com can't say it's because of taxes or shipping charges, because your original total included everything, and the location that the item is going to ship too. You don't save any money at all. This site use to be a good place to go about 8 years ago, but not anymore. I don't like a site that can't get it together.
I ordered from wish, it all adds up to $27(that's including shipping cost) but when I reviewed my orderthe price came to $52. My bank statement says $72. Something is not right.
I am also tricked in. I ordered many things and now see the prize I paid was 3-4 times than tha prize quoted. We should complain about them so that they can stop cheating peoples. Do you know how to contact their customer care? Last time they started debited some amount automatically and I tried to get in touch with them but no success. Then I removed my bank account. Last time they delivered something wrong and when I ask for refund they just kept on talking but no money back, that was the time when customers care was not machine but humans. Very poor business idea, cheaters, disgusting. Now I know why my friends said never trust this app from star, as see the origination of app.
July 2021- Glad I am not the only one getting confused by this 'bait and switch model.'( Ad says $, but cart says $x3 and free shipping is equal to the cost of the item) I tried to search if others had experienced this too and all the first entries to come up on Google Search takes you to Wish's FAQs page (attached) and which tries to explain it away, but if you look further at independent reviewing websites like this, they have been doing this for years.
Their page says: "Merchants may update their costs, which will change the price and shipping for an item based on supply and demand."
based on this, if you want to buy it (demand), it seems they believe they are justified to increase the price.
😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠
March 1st, 2021 Just received NEW terms of use, to accept from Wish.If you ACCEPT these terms be advisez it seems you are basically RELEASING your rights as to any " BAIT & SWITCH " tactics or your rights to complain in any fashion other than a highly structured Arbitration process. As to my opinion, ANY possible type of bargain cannot be worth the chance of dealing with this entity. Be Warned.
I agree ! Everything I want to order shows a great price but when you buy it can be a lot more. I have never seen the price listed of what I would like. So, no ordering for me.
You are absolutely correct.. He finds something pretty and you want to buy it you want to buy it and when you check out it's 3 to 4 times as much 8 or 4 times as much. The shipping also is so much higher now. You're losing the business and I've spent thousands with you over the years.
I find it very odd that all 4 different items all jumped in price. I am not ordering again or I will let my credit card know not to exceed the dollar amount shown. Next step is Better Business Bureau complaint.
Yes I’ve had same issue. Said it was .50 and charged 34.
As of July 10/2020 this is still happening. I see a product listed at $4, click it and then it jumps to $26. This absolutely blows! So disappointed in Wish.
Yep. Same thing every single item I picked . Now they're claiming that they "always try to keep it as close to the price that it suppose to be as possible". However every single item ive tried ( which is dozens by the way) have a marked up priceanywhere from [protected]+ + once youve added it to the cart. You're right its very disappointing they didnt use to operate like that now when you take that into account with the ridiculous shipping they've always charged PER ITEM regardless if they were all purchased in one transaction they each have a individual shipping cost which the Rates are almost as much as the product itself. Makes it not worth it at all your paying way more than you would at most places and that wqs suppose to be the point of buying feom them to save now its a joke.
I have been shopping a lot on wish and all time upp to now was been good, but now they did something i did not think was posbisilt. Im always careful to check price and shipping cost. But after i ordre something i never think on to go back on the produkt and check the " Item Details " and the " View Order Details "
I did that when i one day se on my " Klarna " ( mellanhand between my bank and shopper ) that something was totally wrong.
The item cost 26 SEK kr about 2.78 USD and the shipping cost was also 2.78 USD so total 5, 56 USD
But when i view Order Details the story change...
Order: 5de21967877a2ac3e7ab3321 ($74.88 / kr717.10)
Total Cost of Item: $41.66 / kr399.00
Total Cost of Shipping: $37.38 / kr358.00
Promo Code DEALS - $4.17 / - kr39.90
Date of Purchase: November 29, 2019
and it was not only that order, the same was happen to 7 other order that the price was change. okay ofc a price can change thats one thing but in the same time even the price for shipping was also going upp. When i check the iterm online they still have the same price as was when i was ordring.
Ofc i contakted Wish support but no help there ...
Wish (Wish)
25 dec. 14:01 PST
Hello S***,
I apologize for any confusion and understand that you're seeing a different price for this item. I've taken a look at your order and can confirm that you paid the correct price at the time of purchase:
Order: 5de21967877a2ac3e7ab3321 ($74.88 / kr717.10)
Total Cost of Item: $41.66 / kr399.00
Total Cost of Shipping: $37.38 / kr358.00
Promo Code DEALS - $4.17 / - kr39.90
Date of Purchase: November 29, 2019
Order: 5de21967877a2ac3e7ab3321 ($74.88 / kr717.10)
Total Cost of Item: $41.66 / kr399.00
Total Cost of Shipping: $37.38 / kr358.00
Promo Code DEALS - $4.17 / - kr39.90
Date of Purchase: November 29, 2019
Order: 5de227a7f01f84cb82e6dc93 ($39.86 / kr381.55)
Total Cost of Item: $25.60 / kr245.05
Total Cost of Shipping: $16.82 / kr161.00
Promo Code DEALS - $2.56 / - kr24.50
Date of Purchase: November 30, 2019
For reference, stores on Wish reserve the right to change the price of an item at any time. As a result, we're unable to offer rainchecks, retroactive discounts, or other price changes to an order that has already been processed.
Please keep in mind that if you're unhappy with the price of an item, you'll have the option to cancel the order within 8 hours of purchase by visiting the Order Details page.
Let us know if you have any other questions.
Meraflor
Wish Customer Support
So all you ppl out there be really careful and check over and over again when you make your order there.
Every item I try to buy listed cheap is higher once you add it to the cart. This is very misleading and fraudulent and needs reported. I no longer shop with wish. I prefer honest more legit companies.
Doesn't look like Wish is going to do the right thing as long as they continue to have shoppers. I for one will not be using their website or app anymore. Amazon is more reputable, their prices can sometimes be comparable and with Prime 1-2 days deliver included, can not be beaten.
Do yourselves a favor and stop shopping at Wish, who is just ripping people off.
Yes I had them do the same but I didn’t check until it was too late
I too have been having this problem for months. When I first signed up my account was restricted. I had issues getting that removed so I could actually use the app. Bought some good items. Had one not turn up so contacted them. Waited until the day it told me to In order to arrange refund but should have apparently applied the day previous so only got wish cash credit. Then during this the issue with pricing arises. I've contacted them two or three times explaining it to them and get a generic answer pretty much telling me I don't understand how it works, it's down to the sellers and not them. I told them they are the ones who don't understand and clearly didn't read my messages properly.
I went so far as removing the app and reinstalling it, nothing fixes it, and yet a friends works perfectly fine... something needs to be done.
my order said it was refunded, and I have yet to see the refund into my account.
I ordered my 3 items. Then I get a message from you saying that my items were returned due to an error on my account? Well you took that money out of my account, and now there is no way of contacting you without giving you a picture of my credit card? I am not doing that. I am asking that you either fix the issue and send me the items that I paid for, or you refund my money ASAP. I will take this court. I don't care if it was only 35.00. If you are not going to send me my items I paid for, that is theft. I expect an email or phone call. You have my information on my account, there is no reason that you should need my credit card sent to you. Especially since it went through. Refund my money. I have read almost all of these complaints, and for that many and to still be a running business it blows my mind. You should work on bettering your business and start with a customer service phone number that actually works. Moral of this complaint is that you need to refund my money since you are not sending my items.
I ordered an item on wish 3 days ago and it said confirm payment, later on i got this message popping saying i should take a picture of the bank statement of the item i purchased, it keeps popping up until now i got a message from wish telling me I'm having a refund wth! Why? Wish said i reported an unauthorized purchase which i didn't all i do was order and kept waiting and i did some surfing on wish for other items just to access them, so i dont really know whats going on with my account and why I'm being restricted thats what the mail the sent to me says that I'm being restricted ... Please give me a helpful idea on what to do and what this mean because their support team is not helping, there's no way on the contact support team you can state what really is the problem and on the mail it takes years before you get a reply
clothing and pillow
I ordered clothing and 2 pillow elephants for my grandkids that I was told told would be here by the 23 Rd of December and I received one set of clothing for one grandchild and one elephant pillow for one grandchild..I have tried calling but your number doesn't go thru.. If I don't receive the rest of my order by the 3rd of January I want a full refund on everything! I will contact a lawyer if I have to and you will pay more than what you want!
psp
I order in dec 5. N said I will receive jan1. But it saying it has not yet been shipped. Like really. Its also saying it takes 27 business days. When i've already waited that long. So I wanna complain to whoever in charge. Bc if I dont receive it by sunday. I want my money back. N this will b the last time I order stuff on here.. And I will also report it to sue your company.
still waiting for my credit card to be credited
I ordered a transformer toy for my great grandson for Christmas, the order was placed Nov. 28. I had all the correct information on my order but your people somehow got my address wrong (anyhow that's what I was told) that the address I had provided was incorrect but if you check the order, the address was CORRECT. I was told that the money was refunded but so far it has NOT been credited to my acct.
This is the third or fourth complaint I have made so PLEASE do your part and refund my money...
Joyce Garcia
panda plush led light up toy
My name is Jonni Burton I have not yet heard back from a response I submitted in a item purchased through your website that was defective. I made the order in September and received it in October, and had made a complaint about of previously. I was reassured that the product would be replaced free of charge and not have to send defective one back and not cover shipping cost for new product. Please contact me by email or phone; [protected]@yahoo.com
Or
[protected]
thank you.
electric shaker blender and funnels
On 11/26/16 I placed an order for three items which were the above two and stainless blending shaker balls that go inside shaker. I did receive the shaker balls but have yet to receive the other two items. I was told I would receive by 12/21/16 but have yet to receive. If I do not receive within a week I would like my refund for those items. I will NEVER order from wish.com again. My order # 5839f21a517f6c4cdbead9a5. We I check tracking number my order is actually coming from China. Really upset that I have not received all my items.
blocked for suspicious activity? what about buying a nasa sweatshirt is suspicious?
Just... wow.
Order placed Dec. 20th. For a reason that no customer service rep was able to tell me--I was blocked due to suspicious activity, my order(s) cancelled and a refund promised, but has yet to come through. The 5-10 business days that I was told to wait, has already passed. I have spoken with my bank and no refund was issued according to their records! I requested a refund confirmation number from wish- nothing. Asked to speak with someone who could look up my account- nothing. Constantly getting a new sales rep responding to my e-mails and they are all telling general information that is very unhelpful.
What kind of company blocks buyers with NO notice, suspends their service & then won't issue a refund or let you speak with a supervisor/ management?
I can't believe that customer service of this level still exists.
Overview of Wish complaint handling
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Wish Contacts
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Wish phone numbers+1 (917) 533-5998+1 (917) 533-5998Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone numberVp Communications+1 (800) 266-0172+1 (800) 266-0172Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone numberCustomer Support
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Wish emailsDPO@wish.com100%Confidence score: 100%Data Protection Officer contactsupport@wish.com92%Confidence score: 92%Support
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Wish addressOne Sansome Street, 40th Fl, San Francisco, California, 94104, United States
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Wish social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Wish contacts
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