Wish
Reviews and Complaints

You send my wish.com order wrong place 302 n13th phila pa 19107iam in Erie pa 165011017frecnch st resend all those too me please ericcaldwell [protected]@gmail.com Sam said call him215 9226400you send he kept for proof good items resend all march july 2022pay for shipping [protected] card4597ssn5688code810814452442call me Eric Caldwell

this year i have ordered and paid for 2 purses and have heard absolutely nothing about either. the last one was green and it was ordered the end of june or first of july expecting for my vacation. there has been no email or text to sa y

the y were coming or not coming. my money was taken and Not reimbursed

x2 purses, yet blouses came After my purse ordered. i expect 2 reimbursements or 1 purse and money for the 2nd. i always pay when i am ordering. either you cough up or i will file a complaint with the BBB and call

the ''Senate Aging Committee Fraud Hotline''/ they love to get their teeth into businesses that defraud the seniors. i will not hesitate to do both of these items

i am tired of being screwed over by salicious companies like Wish.

I have been trying to get refund for items that came incorrect and order that was placed and was send wrong items they said it was refunded call my bank and they said no refund was issue I contacted them. The only answer I get is you where refunded check with your bank. Then on 7/11 I was expecting a package and it was marked as delivered and it wasn’t as soon as I saw this notification about item been delivered I checked and no package had arrived I contacted them the same day and they said to wait until 07/21 if not received I would get full refund I waited and now they say I can’t get refund because is marked as delivered to contact DHL I did and they say contact Wish . Never again will I recommend or shop again on wish they don’t send the products they advertise and have horrible customer service

The 2 sweaters I purchased are much smaller than indicated in the seller' size chart and do not fit.

There is no label stitched to either of the sweaters just a paper label enclosed in the packets. They are an Asian size and do not fit me.

The seller has refused to provide me with the details I need so that they can be returned for a refund.

A complete and utter waste of time and money and I will NEVER shop with WISH again!

I bought an sohoo electric bike on 1st june and the sell as shipped it and today 17th june wish.com as refunded my ordr they say I asked for a refund but I did not ask for a refund, I asked for a tracking number yesterday due to the tracking number they gave didn't work.

Wish is canceling my orders since 17th may until now, they have refunded me 3 times know when I have paid for an electric bike and the sell was shipping it, the present order was shipped on the 8th june and is on its way and wish.com sent me an email today 17th june to say they are refunded me because I asked for it, I did not aske for a refind I asked for an tracking number due to the tracking number they provided did not work so I asked yesterday if the tracking number is correct.

I am so so angry that they keepessing around with my ordrs wish.com is the worse seller in the world.

I have waited for nearly a month now for an sohoo electric bike that I know will not receive, I have waste a bloody month that I could have bought one from somewhere else, the bike I could buy somewhere else is now out of stock.

I want wish.com to stop lieing that I did not say things, and wish.com to reinstated my order for the sohoo electric bike to be delivery to me and take back the refund that did not ask for in the first place.

I want me sohoo electric bike that I have waited for nearly a month for and paid for.!

Wish.com leave my bloody orders alone done touch my iems

I checked my wish account and said they needed a photo ID to verify my account. So I sent it and nothing changed. So I sent them another message telling them that I had sent them a photo ID as requested and I was still stuck and I didn't hear anything again. So I sent another photo ID and waited and got no response. So I sent another paragraph asking what's going on and nothing. So instead, I started sending them an e-mail telling them the situation and no answer yet. I was ignored and my account was blocked. I was a very loyal customer and I would really appreciate it if my account is unlocked. Thanks The desired result: Account unlocked

I ordered several items at the end of March. Several have arrived, however 2 have not. I was being patient understanding the supply and shipping problems in the world, plus the terrible USPS delivery going (they shouldn't even use the USPS).

I have recently did several tracking requests and they both show the either delivered or invalid. Now I am thinking the items are lost. I would be okay if they resend the items using a different shipping method or a refund.

Thank you

Keith Steward

I did not receive the order for an Amethyst tree that I ordered Feb 12, 2022 for $77.27. They said I received it on March 10th. I did not receive it. Jhon Allen refunded me on April 12, 2022. I never received the refund. When I inquired Wish said they were not refunding the money because I received the order. I did not. The following is the dialog from the messages I have sent.

Delivered on Mar 10, 2022

$73.00

Order Details

Hi debbie, I'm Wish's support assistant!

What can I help you with today?

Wish Assistant | Mar 11, 2022

An item I ordered

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debbie | Mar 11, 2022

Which item do you need help with?

Wish Assistant | Mar 11, 2022

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debbie | Mar 11, 2022

It looks like your item was delivered on Mar 10, 2022.

Here's the latest tracking info I have:

Delivered on Mar 10, 2022

Mar 10, 2022

Delivered

Mar 10, 2022

Out for delivery

View full history

How can I help you with this?

Wish Assistant | Mar 11, 2022

Can't find my package

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debbie | Mar 11, 2022

I'm sorry to hear you're having trouble locating your package. Here are a few tips that might help you find it:

-See if a notice of attempted delivery was left

-Double check your shipping address

-Check your mailbox and around the delivery location for where the package may have been delivered

-Confirm that someone else didn't accept your package (such as a building manager, neighbor, household member)

For more information click on the link to last mile tracking

Were you able to locate your package?

Wish Assistant | Mar 11, 2022

No

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debbie | Mar 11, 2022

Packages often show up within a few days of being marked delivered by your carrier so keep an eye out. If you still can't locate your package by Mar 14, 2022 please reach back out and our customer support team will assist you further!

Before you go, let us know if you found this helpful.

Wish Assistant | Mar 11, 2022

I want more information

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debbie | Mar 11, 2022

Sorry I couldn't help you today! I'd love to get you in touch with our Customer Support Team to make sure you get the help you're looking for.

Would you like me to connect you with a Customer Support Agent?

Wish Assistant | Mar 11, 2022

Chat with Live Support Agent

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debbie | Mar 11, 2022

Please describe the issue in detail so that we can best assist you.

Please take care not to include sensitive information such as credit card and personal identification numbers in your message.

Wish Assistant | Mar 11, 2022

I don't have any. I did not receive the package

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debbie | Mar 11, 2022

Hi Debbie! 👋 This is Harvey from Wish. Please give me a moment while I review

your order.

Still looking into this 🔎. Thanks for waiting!

After checking the tracking information, I can confirm it was delivered to your shipping address on March 10, 2022: at the front door or porch at 10:40 am in JACKSON, TN 38305.

📪 Unfortunately, we are unable to issue refunds for items with confirmed delivery.

🔍 We encourage you to reach out to the carrier for further assistance with investigating the delivery location of your package.

: (I'm sorry we're not meeting your expectations in this situation.

We’re always using customer feedback to improve Wish for everyone. I’ll be passing your comments to our Wish Team. ✍️

If you have any further questions, please get back in touch.

Thanks for contacting Wish, Debbie. Have a nice day! 🙂

Wish Assistant | Mar 11, 2022

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debbie | Mar 11, 2022

Hi debbie, I'm Wish's support assistant!

It looks like your item was delivered on Mar 10, 2022.

Here's the latest tracking info I have:

Delivered on Mar 10, 2022

Mar 10, 2022

Delivered

Mar 10, 2022

Out for delivery

View full history

How can I help you with this?

Wish Assistant | Mar 11, 2022

Can't find my package

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debbie | Mar 11, 2022

I'm sorry to hear you're having trouble locating your package. Here are a few tips that might help you find it:

-See if a notice of attempted delivery was left

-Double check your shipping address

-Check your mailbox and around the delivery location for where the package may have been delivered

-Confirm that someone else didn't accept your package (such as a building manager, neighbor, household member)

For more information click on the link to last mile tracking

Were you able to locate your package?

Wish Assistant | Mar 11, 2022

No

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debbie | Mar 11, 2022

Packages often show up within a few days of being marked delivered by your carrier so keep an eye out. If you still can't locate your package by Mar 14, 2022 please reach back out and our customer support team will assist you further!

Before you go, let us know if you found this helpful.

Wish Assistant | Mar 11, 2022

Didn't answer my question

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debbie | Mar 11, 2022

Sorry I couldn't help you today! I'd love to get you in touch with our Customer Support Team to make sure you get the help you're looking for.

Would you like me to connect you with a Customer Support Agent?

Wish Assistant | Mar 11, 2022

Chat with Live Support Agent

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debbie | Mar 11, 2022

Please describe the issue in detail so that we can best assist you.

Please take care not to include sensitive information such as credit card and personal identification numbers in your message.

Wish Assistant | Mar 11, 2022

Package not delivered but is marked that I received it. I did not.

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debbie | Mar 11, 2022

Hi Debbie 👋 This is Angelica from Wish Please give me a moment while I review your order.

After checking the tracking information, I can confirm your item delivered at the front door or porch at 10:40 am on March 10, 2022 in JACKSON, TN 38305.

📪 Unfortunately, we are unable to issue refunds for items with confirmed delivery.

🔍 We encourage you to reach out to the carrier or further assistance with investigating the delivery location of your package.

: (I'm sorry we're not meeting your expectations in this situation.

We’re always using customer feedback to improve Wish for everyone. I’ll be passing your comments to our Wish Team. ✍️

If you have any further questions, please get back in touch. Thanks for contacting Debbie. Have a nice day! 🙂

Wish Assistant | Mar 11, 2022

Who do I talk with?

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debbie | Mar 11, 2022

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debbie | Mar 17, 2022

Hi debbie, I'm Wish's support assistant!

Unfortunately, it appears that you have disputed this payment and a chargeback has been placed on this transaction.

Please keep in mind that we are unable to assist you with this item unless you remove the chargeback hold. Chargebacks typically take anywhere between 15-60 days to fully process.

If you need additional help, please contact a Wish support agent. What would you like to do?

Wish Assistant | Mar 17, 2022

Contact support agent

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debbie | Mar 17, 2022

Please describe the issue in detail so that we can best assist you.

Please take care not to include sensitive information such as credit card and personal identification numbers in your message.

Wish Assistant | Mar 17, 2022

How do I remove a hold on the RIesige Uruguay Amethyst Kristall-Cluster kathedrale Geode Museum Grad Kristalle?

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debbie | Mar 17, 2022

Hello Debbie,

Thanks for writing back. I apologize and I can certainly understand your frustration having this issue with your orders.

Our apologies for the inconvenience. It looks like you have disputed this transaction with PayPal. Opening a dispute will prevent us from automatically refunding you directly through Wish. In addition, PayPal disputes can take up to 30 days to resolve, but an automatic refund through Wish takes less than 3 days.

We would love to help you resolve this issue but we are unable to take any further actions on your transaction while the dispute is in place. If you would like further assistance on this issue, please contact PayPal to remove the dispute.

Once you have removed the dispute, please let us know so Wish Customer Service can assist you further.

Melquisedes

Wish Customer Support

Melquisedes | Mar 19, 2022

The dispute I placed with Paypal has been canceled. Refund the $77.27.

I am so furiuous I am at the point of getting an attorney involved.

if the issue is not resolved.

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debbie | Mar 19, 2022

Hello Debbie,

Thank you for contacting Wish.

I sincerely apologize that you did not receive your amethyst crystal or any item from the combined shipment. I see how this experience made you feel disappointed.

Upon review of the tracking information, I can confirm it was delivered at the front door or porch at 10:40 am on March 10, 2022 in JACKSON, TN 38305.

You can find the tracking details for your shipment in the following link: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=4203830592612903017220000004520652

Please take the following steps to locate your package:

- Verify the shipping address is accurate and complete

- Search around the delivery location and check other possible safe locations for delivery

- Check for an "Attempted Delivery" notice

- Check if someone else accepted or signed for the delivery on your behalf, e.g., building manager, neighbors, members of your household

If you are still not able to locate your delivery after taking these steps, please contact USPS and provide them with your tracking number, 4203830592612903017220000004520652. They will be able to assist you further in locating your package.

For your other items, At this time, I suggest that you return to your Order History and click 'Contact Support' for the item where you have issues.

We hope this helps and appreciate your understanding.

Jundhiel

Wish Customer Support

Jundhiel | Mar 20, 2022

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debbie | Mar 22, 2022

Hi debbie, I'm Wish's support assistant!

Unfortunately, it appears that you have disputed this payment and a chargeback has been placed on this transaction.

Please keep in mind that we are unable to assist you with this item unless you remove the chargeback hold. Chargebacks typically take anywhere between 15-60 days to fully process.

If you need additional help, please contact a Wish support agent. What would you like to do?

Wish Assistant | Mar 22, 2022

Contact support agent

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debbie | Mar 22, 2022

Please describe the issue in detail so that we can best assist you.

Please take care not to include sensitive information such as credit card and personal identification numbers in your message.

Wish Assistant | Mar 22, 2022

I removed the claim I made with paypal as you asked. I was told that you would reinvestigate once I removed it. Please issue a refund.

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debbie | Mar 22, 2022

I never received the order.

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debbie | Mar 23, 2022

Hello Debbie,

Thank you for writing us back.

My apologies because you haven't received the amethyst crystal as well as the other items in your combined order. I can see how disappointing it must be.

As mentioned, the tracking information confirms that your item was delivered to the provided shipping address. At this time, we encourage you to reach out to the carrier for further assistance with investigating the delivery location of your package.

If the carrier is able to provide more information about your package delivery, please let us know and we will be happy to review your case again.

We appreciate your understanding.

Thanks for shopping on Wish.

Jenny Lyn

Wish Customer Support

Jenny | Mar 23, 2022

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debbie | Mar 23, 2022

Hi debbie, I'm Wish's support assistant!

Unfortunately, it appears that you have disputed this payment and a chargeback has been placed on this transaction.

Please keep in mind that we are unable to assist you with this item unless you remove the chargeback hold. Chargebacks typically take anywhere between 15-60 days to fully process.

If you need additional help, please contact a Wish support agent. What would you like to do?

Wish Assistant | Mar 23, 2022

Contact support agent

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debbie | Mar 23, 2022

Please describe the issue in detail so that we can best assist you.

Please take care not to include sensitive information such as credit card and personal identification numbers in your message.

Wish Assistant | Mar 23, 2022

Please review as you have mentioned in this feed "twice". I have had a continuing conversation with the POSTMASTER in Jackson, TN. She has talked with the mail carrier who said she did indeed deliver the packages to my porch by my front door. She lied. I have a gate in which she would have to enter in order to get to my front door. I checked my security camera and NO ONE came to my gate that day. This has been an ongoing problem for several months. Either she misdelivered or keep the package. I NEVER RECEIVED THE AMETHYST TREE. Please refund.

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debbie | Mar 23, 2022

Hi Debbie,

Thank you for reaching out.

I understand your frustration that this was delivered, but you haven't received yet and you already removed the dispute with PayPal. For us to proceed, please attach a screenshot showing that you've removed your dispute.

You can attach an image by clicking 'Attach a photo' at the bottom of this message.

Thanks again and looking forward to hearing from you soon!

Jocelle Mae

Wish Customer Support

Jocelle | Mar 24, 2022

Here it is

didn't get it. I'll try again.

Here it is

Please refund

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debbie | Mar 24, 2022

Hello Debbie,

Thank you for writing back to us.

I understand that you haven't received your combined orders including this item amethyst crystal. I understand it must be frustrating and it causes an inconvenience on you.

As mentioned, the tracking information confirms that your item was delivered to the provided shipping address. At this time, we encourage you to reach out to the carrier for further assistance with investigating the delivery location of your package.

If the carrier is able to provide more information about your package delivery, please let us know and we will be happy to review your case again.

We appreciate your understanding.

Loremer

Wish Customer Support

Loremer | Mar 26, 2022

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debbie | Mar 26, 2022

Hi debbie, I'm Wish's support assistant!

Unfortunately, it appears that you have disputed this payment and a chargeback has been placed on this transaction.

Please keep in mind that we are unable to assist you with this item unless you remove the chargeback hold. Chargebacks typically take anywhere between 15-60 days to fully process.

If you need additional help, please contact a Wish support agent. What would you like to do?

Wish Assistant | Mar 26, 2022

Contact support agent

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debbie | Mar 26, 2022

Please describe the issue in detail so that we can best assist you.

Please take care not to include sensitive information such as credit card and personal identification numbers in your message.

Wish Assistant | Mar 26, 2022

You keep asking me to remove the chargeback hold. I did that. I have done what you asked. I cannot reopen the case with Paypal since you encouraged me to cancel the claim on Paypal. Shame on you. I NEVER RECEIVED THE SHIPMENT. The other two companies that I did not receive the shipment from on that same day have refunded me. Why are you being unethical? You know from all the communication I have sent you that I certainly did not receive it. The post office said there is nothing they can do. You did not insure it. I have checked with my neighbors, sent out a memo to the other homeowners in my complex. No one has it. Please issue a refund.

Pissed Customer ID# 3436638. Unless this is resolved this reiew will stay in place.

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debbie | Mar 26, 2022

It has been four days and I have not received a reply. Please refund.

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debbie | Mar 31, 2022

Six days have passed. Please respond.

What was the tracking # on this item?

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debbie | Apr 1, 2022

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debbie | Apr 4, 2022

Hi debbie, I'm Wish's support assistant!

Unfortunately, it appears that you have disputed this payment and a chargeback has been placed on this transaction.

Please keep in mind that we are unable to assist you with this item unless you remove the chargeback hold. Chargebacks typically take anywhere between 15-60 days to fully process.

If you need additional help, please contact a Wish support agent. What would you like to do?

Wish Assistant | Apr 4, 2022

Contact support agent

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debbie | Apr 4, 2022

Please describe the issue in detail so that we can best assist you.

Please take care not to include sensitive information such as credit card and personal identification numbers in your message.

Wish Assistant | Apr 4, 2022

I am waiting on a refund. Please issue.

What is the tracking number on the missing package?

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debbie | Apr 4, 2022

Hello Debbie,

Thank you for getting in touch with us. I understand how frustrating it must be that you haven't received your Amethyst cluster and you want a refund.

I've gone ahead and refunded this item. Please allow up to 10 business days for your refund to process back to your PayPal.

Please let us know if you have any other questions or concerns — we'll be happy to help.

Amerah

Wish Customer Support

Amerah | Apr 6, 2022

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debbie | Apr 6, 2022

Hi debbie, I'm Wish's support assistant!

Unfortunately, it appears that you have disputed this payment and a chargeback has been placed on this transaction.

Please keep in mind that we are unable to assist you with this item unless you remove the chargeback hold. Chargebacks typically take anywhere between 15-60 days to fully process.

If you need additional help, please contact a Wish support agent. What would you like to do?

Wish Assistant | Apr 6, 2022

Contact support agent

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debbie | Apr 6, 2022

Please describe the issue in detail so that we can best assist you.

Please take care not to include sensitive information such as credit card and personal identification numbers in your message.

Wish Assistant | Apr 6, 2022

How do I remove the chargeback?

I removed the dispute already. What do you mean chargeback?

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debbie | Apr 6, 2022

When will I receive the $73 refund?

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debbie | Apr 10, 2022

Hello debbie,

Our apologies for the inconvenience. It looks like you have disputed this transaction with your bank. Opening a dispute will prevent refunds from going back to your card. In addition, banking disputes can take up to 30 days to resolve, but an automatic refund through Wish takes less than 3 days.

We would love to help you resolve this issue but we are unable to take any further actions on your transaction while the dispute is in place. If you would like further assistance on this issue, please contact your bank to remove the dispute.

Once you have removed your dispute, please REPLY back to this ticket saying:

'I've cancelled the dispute. Wish may continue to help me with my refund.' AND attach a screenshot showing that you've removed your dispute.

We appreciate your cooperation and look forward to hearing back from you once you've removed the dispute.

Siemon Ludwig

Wish Customer Support

Siemon | Apr 12, 2022

'I've cancelled the dispute. Wish may continue to help me with my refund. See attached.

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debbie | Apr 12, 2022

Hello debbie,

Thanks for reaching out.

I see that you didn't receive your Uruguay amethyst. I understand the frustration this has caused you. Since your item hasn't arrived yet, I've gone ahead and refunded this item. Please allow up to 10 business days for your refund to process back to your original form of payment.

To help you with other items, please return to your Order History and click 'Contact Support' for the other item you mentioned and our Wish Assistant will help you. From a non-mobile device, you can use this link below to be directed to your Order History:

https://www.wish.com/transaction

We appreciate your understanding.

Jhon Allan

Wish Customer Support

Jhon | Apr 13, 2022

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debbie | Apr 20, 2022

Hi debbie, I'm Wish's support assistant!

Unfortunately, it appears that you have disputed this payment and a chargeback has been placed on this transaction.

Please keep in mind that we are unable to assist you with this item unless you remove the chargeback hold. Chargebacks typically take anywhere between 15-60 days to fully process.

If you need additional help, please contact a Wish support agent. What would you like to do?

Wish Assistant | Apr 20, 2022

Contact support agent

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debbie | Apr 20, 2022

Please describe the issue in detail so that we can best assist you.

Please take care not to include sensitive information such as credit card and personal identification numbers in your message.

Wish Assistant | Apr 20, 2022

It has been eight-ten days since a refund was issued by John Allen. I have not received it.

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debbie | Apr 20, 2022

Hello Debbie,

Thanks for contacting Wish.

I know this must be an incredibly disappointing experience and I sincerely apologize that you're missing some items in your combined shipment including the Uruguay Amethyst.

May you please provide what items are missing in this combined package?

We look forward to your response.

Oscar

Wish Customer Support

Oscar | Apr 21, 2022

All I am intrested is getting the refund authorized 8-10 days ago for the Uruguay Amethyst. $77.27. The other order that was not delivered I have received a refund on. For some reason this one has fallen through the cracks. Please check on what the problem is in receiving the $77.27 for the Amethyst tree. You have issued it and I have not gotten it refunded to my paypal account.

Refer to April 27 discussion with Jhon

AAllen

I have done everything you asked. I released the chargeback. Jhon Allen autorized the refund. I have not received it. I am getting quite put out with the runaround I am getting. Must I get an attorney involved to get the money owed to me? I AM READY TO SPEND THE MONEY WITH AN ATTORNEY JUST TO GET MY MONEY BACK. This has gone on too long and I'm really tired of Wishes run around. Get with it please and check the status of the refund.

It appears to right hand doesn't know what the left had in doing. Read this ENTIRE thread and get caught up on the status.

April 12 not April 27th was when the refund was issued by Jhon Allen.

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debbie | Apr 21, 2022

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debbie | Apr 22, 2022

Hi debbie, I'm Wish's support assistant!

Unfortunately, it appears that you have disputed this payment and a chargeback has been placed on this transaction.

Please keep in mind that we are unable to assist you with this item unless you remove the chargeback hold. Chargebacks typically take anywhere between 15-60 days to fully process.

If you need additional help, please contact a Wish support agent. What would you like to do?

Wish Assistant | Apr 22, 2022

Contact support agent

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debbie | Apr 22, 2022

Please describe the issue in detail so that we can best assist you.

Please take care not to include sensitive information such as credit card and personal identification numbers in your message.

Wish Assistant | Apr 22, 2022

The chargeback hold was released long ago. Where is my refund.

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debbie | Apr 22, 2022

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debbie | Apr 25, 2022

Hi debbie, I'm Wish's support assistant!

Unfortunately, it appears that you have disputed this payment and a chargeback has been placed on this transaction.

Please keep in mind that we are unable to assist you with this item unless you remove the chargeback hold. Chargebacks typically take anywhere between 15-60 days to fully process.

If you need additional help, please contact a Wish support agent. What would you like to do?

Wish Assistant | Apr 25, 2022

Contact support agent

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debbie | Apr 25, 2022

Please describe the issue in detail so that we can best assist you.

Please take care not to include sensitive information such as credit card and personal identification numbers in your message.

Wish Assistant | Apr 25, 2022

I have not received the refund. I have released the chargeback. I send you a screenshot of the release on April 12. Please investigate why I have not received the refund. I am quite angry.

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debbie | Apr 25, 2022

Hello Debbie,

Thanks for reaching out. I know this must be an incredibly disappointing experience and I sincerely apologize that you haven't received your refund or even the Uruguay Amethyst. Also, I understand that you were informed that the order was refunded but that did not go through. Be informed that this order was delivered in your address and a refund is not possible.

We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation. I've passed your feedback to our team so they're aware of your experience.

Thanks again for being a Wish customer and I hope we're able to provide a much better experience with your next order.

Oscar

Wish Customer Support

Oscar | Apr 28, 2022

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debbie | Apr 28, 2022

Hi debbie, I'm Wish's support assistant!

Unfortunately, it appears that you have disputed this payment and a chargeback has been placed on this transaction.

Please keep in mind that we are unable to assist you with this item unless you remove the chargeback hold. Chargebacks typically take anywhere between 15-60 days to fully process.

If you need additional help, please contact a Wish support agent. What would you like to do?

Wish Assistant | Apr 28, 2022

Contact support agent

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debbie | Apr 28, 2022

Please describe the issue in detail so that we can best assist you.

Please take care not to include sensitive information such as credit card and personal identification numbers in your message.

Wish Assistant | Apr 28, 2022

I never received the Amethyst tree. You said you would refund it and did not. You are not being ethical. Jhon Allen refunded it. Now you say it was not refunded. Which is it. If it has not been refunded I'll take further action.

D

debbie | Apr 28, 2022

In Progress

We got your response!

A Wish support agent should respond in 2-3 days.

Type a message...

I had an order for the caffiene on april 7th 2022 you sent me the wrong item. I ordered it again about 7 days ago. You again sent me ordinary rosehips. I want the two bottles of caffeine for eyes that I ordered. You keep on showing bad business and getting me so mad. Send me my ordinary (2) bottles caffeine. Ihave been a good customer for years.

Theodora rayot

[protected]

Why is my geek account being flagged? I only request refunds when I don't receive my order! This is wrong in my eyes to do this to people that don't abuse the refunds!

Ive shopped with wish for a long time now and have placed several orders over the last 2 years. I requested refunds on items that I either had issues with or that was never delivered(which I was entitled to as stated in their refund policy). Well I tried to get onto my account one day and it immediately pops up saying that there is an issue and to send a copy of my id. Well I have done this at least a dozen times over several months now and still nothing! I have over $100 on my account and I can't even use it! They are holding my money and will not answer me back or give me any information what so ever! I have emailed and have asked for support but to no avail. I am at my wits end and don't know what else to do. Can u help? Not sure of exact date but it has been at lease 4-6 months!

I bought a Rolex with tracking info and after 3/27, tracking stopped and it ceased to provide info.

Bought 2 rings and 2 necklaces and they turned mine and my husband's fingers and necks green. Just a few days after I received them. I asked for the money back and they said it was refunded Feb. 28 and Mar. 5. They said it would take up to 10 business days to return to my husband's card. Well it is now Apr. 12 and still no refund. I have sent them email after email. Contacted customer support and they continue to say that they refunded it back to my card. I looked at all bank statements and there is nothing that was refunded by wish.

I purchased a car stereo from Wish and after delivery my wife decided it wasn't right for her car. So I started the return and refund process with Wish supplying me with the return labels. I handed the item into the local Hermes store on 2nd February and as of today 21/03/2022 I still have had no refund. I used the customer support via the app and kept being told that the item was still being returned and I needed to wait, after several times asking what was happening it appears that Wish has just blocked me from customer support now and keeps asking for me to upload photo id which I try to do only to find that doesn't work either. No matter what I do I cannot get any response from Wish

I ordered a welder then realised that I couldn't add the discount voucher after ordering so I cancelled the order and waited for confirmation. I received confirmation that it had been cancelled and that I had been refunded so I reordered the welder but forgot to add other items so I cancelled again and waited. I received another confirmation that my order had been cancelled and that I had again been refunded.

I finally managed to put all of the items on one order together with the discount voucher and ordered for the third time.

The next day I noticed that Wish.Com had not refunded any of the welders so I sent them a message asking them to make sure they only sent one. They ignored my message and their own messages to refund me and sent me three welders.

I immediately requested the return of the two extra welders and a refund for them. This was ignored so I asked again. Eventually (after a few weeks) they sent me one address label to return one of the welders but refused to send another.

I returned both welders and was therefore forced to pay the return postage of one of them. I also gave them postal tracking details and proof of delivery signatures were given to Wish too.

Many emails were exchanged because no money was forthcoming. Over two weeks passed but still no money for over another month then just a partial payment for one of the welders was received, even though they were aware that they had broken UK law by not repaying in full for both welders withing 14 days of receipt of the returned goods.

Wish. Com then started asking for me to contact different departments saying that they couldn't handle the problem. Another apparently department got involved but then they disappeared and I was again asked to contact another department. They also kept asking for proof of delivery and order numbers, which I eventually sent them on more than 4 separate occasions.

It is now 4 months since this fiasco started and I feel no closer to receiving the money that they have stolen from me.

Please wish unblock my account please I have 252euro in my wish cash i cannot use my money because wish block my account please unblock my wish account please because my wish account was block 2020 and is going to 2 year now please help me to unblock my account i don't know what i did please I just need my money back from wish cash

Ordered the specified item from Wish, Wish refunded the order without any notice as to why.

Original Information as of March 14th 2022

Seller

Zenimatrix Global Ltd

Item Details

Flytec HQ2011 - 5 Fishing Tool Smart RC Bait Boat Toy US Plug

$54.00

Black, RTR VERSION, Qty 1

Shipping: $12.00

Went to go view the item and see if I could gather some information myself. The order was cancelled due to the seller price gouging. If you purchase a product for a specified price the price should be honored.

New Information as of March 15th 2022

Seller

Zenimatrix Global Ltd

Item Details

Flytec HQ2011 - 5 Fishing Tool Smart RC Bait Boat Toy US Plug

$102

Black, RTR VERSION

Shipping: $12.00

I ordered 2 pair of corduroy trousers from Wish, it quoted postage of $4.70 when I had paid by credit card I find they charged $34.00 I am angry

Ross McNaughton

Everytime I try to open on wish

It gives me a signal I thought it was bad internet.. so I let it go for few days n

And notice I can't open it at all

It's been over a month and still won't let me open it

My name araceli Jerzykowski

[protected]@yahoo.com

Did not receive items. Have submitted several request issues to be contacted but no one contacts me and only states I was refunded for 1 item when I explained and sent history order of all items not received. They will not reach out to me to refund my monies.

Need refund for several hundred dollars of items I have not received. They make it difficult to get any resolution. I have given all my contact information nd request to be contacted. I get a chat that when they come on says, all resolved and disconnects. This is a total scam website.