Wish
Reviews and Complaints

August 30 2019 request you put my money back in my account or u can talk to my lawyer 754.81 cents is a lot of money for 2 pair of shoes and a pair of shorts i didn't want for seven hundred fifty four dollars an 81 cents.My phone #is [protected] im so mad i can't stand it you all are rip offs yea ha ha lets get this old women for 754.81 who is on social security an rasieing 2 grandaugthers . Put my money back in my account now.

Ordered above 10 pack of 45 mm rotary cutting blades for $1.90 plus $1.00 s&h on 8-15-19. Charged to my discover account on 8-15-19. Have not yet received the order. Tracking # is5d55947fcb5b4580748b33a4. Lynne medley 919 scott st. Maumee, oh [protected] email [protected]@gmail.com I would like product ordered as soon as possible. Thank you, lynne medley

Since Aug 16th after several attempts trying to get a straight answer from my previous emails inquiring about the " Airfreez selling for $80.00 ? I ordered it the day before & paid $119.00 + $14.99 for 3 yr warranty = $134.98 Aug 25th ( [protected] ) Wish sent me an email asking if I liked the Airfreez I replied, " not yet arrived " I received numerous automated emails from Wish with the same message " my package is on it's way/ in transit " but no answer to my query I've not yet received the product It's been 12 business days & no help from support team & it has not yet been delivered I feel this all too suspicious The only other info I have is CNDBOXMNTNB31622 from DHL commerce Asia ? ~ I am requesting a full refund $134. 98 ~ Thank you in advance

I did not buy any of the items that I was charged for... and having 234.00 dollars taking out of your account un expected really makes you made... so if u could please call me as soon as possible... so we can get this fixed as soon as possible... I love y'alls app it's awesome, mistakes do happens .. and I can understand that totally... you can reach me at [protected]...

I have two desktops two laptops and a video card
And a 65 inch TV supposed to be ordered on the 14th of July and I'm supposed to have them all two days ago where are they I don't want my money back I want the products I was promised and I don't want the dates change which you've done twice if I order I'm on the 14th and you say they'll be here by the 27th they should be here please rectify this problem and remember I do not want to refund I want the products I was promised

I have been locked out of my account and have tried faq and numerous letters for help. It started when someone ordered something on my credit card. Had the order canceled right away so no charges went onto my credit card. I have asked for help and so far no one has unlocked my account. I would like to place an order so I am looking for help so I can use my account. I sent a copy of my ID and issued a new credit card.
Please help me,
Helene Lux

Their customer service is pathetic. I have outstanding orders from February and when I queried a refund the refused saying the ** period is closed so I asked when is my order arriving all I get is an automated response for whatever query I have. No one is actually dealing with the issue at hand. Now it's money lost for items I may never receive which now shows your company are theives. You are not a business. Should this matter not be resolved I shall take it further to the ombudsman.

I ordered a smart wrist wach on the 13/aug and on the morning of the 14/aug i pulled up my e-mail as to what i ordered. some place it went wrong as all i wanted was a smartwrist watch. you sent me a computer which i do not want as i have 3 all ready.i do want one smart wrist watch not 2. I would like a refund on the rest of the items.

order Id: 5d536923f6e0840c8975f174

I ordered a pair of blue shoes when checking my email the next day I found I had been charged for 4 other items that had remained in the basket that I couldnt delete, I have recieved the shoes also two tops and a scourer theres another pair of shoes still on its way, I was told to get in touch as soon as the goods arrived which I did but they say I must go through these channels.

Please rectify and refund money owing and advise how to send unwanted goods back thank you

Sylvia gavan [protected]@talktalk.net

I have purchased two of the same items and after waiting a month two different times my items never come in and I just waisted all the time and wait for a "refund!" I didn't ask for a refund neither times I just want what I ordered and this site is a straight scam if that's how it work! I get the emails I track the orders saying it's coming in I get Soo fkn exited for some bs like "oh maybe in another month but if not oh here's your money back" like WTH I actually loved wish and geek and this not once but twice already I don't receive my orders even tho I clearly have the proof that shows my order is on the way just for a stupid refund that I didn't ask for! I'm very upset very much that I am a fool for believing in wish after the first time disappointment!

I was placing an order with you and nothing was happening when pressing keys on my mobile phone (first time i have used my phone for ordering) then the next thing that came up on my screen was a message to say i had ordered 4 CAMERAS and not just the ONE i wanted, could you please amend this order to ONE and also amend the payment to just one item...
REGARDS KEV.

Since this purchase, Wish has take money out of my account without authorization. They took $10.67 on August 17, 2019. $11.78 on August 20, 2019 and $10.78 today. I did not order anything, and I did not authorize any withdrawals. Funny how they do not have a person to talk to when you call the phone number and when you enter a chat, they only let you make pre-made responses... They keep taking money every week! How can I stop this and get a refund?!

Someone hacked into my wish.com account and made an expensive purchase on my saved card. I can't even cancel the order as they changed the email address for my account. I have sent 4 messages to wish.com advising them of the situation and they have done nothing. I am overseas on holiday and now have to cancel the one credit card I have with me. I have no idea how this happened and am very unimpressed with wish.com lack of concern. Never purchase off this website and certainly don't save your credit card details. I received an email from wish.com after the purchase advising me my email address for my account had changed. The new email address wasn't mine and get this, they send an email link to the new email address to verify the change rather than to the original email. Duh!

Selling fake pokemon cards. Violating copywrights laws and continuing fradulant actioins. Taking money from TPCI illegally. Known counterfitting activities. It is illegal to bring goods to the US that are counterfit. It is illegal to use a trademark without proper authorization. It is also illegal to sell thoes goods. Under the Lanham Act, selling offering, distributing, or advertising any goods that are counterfit is a violation of the Law.
To establish a trademark infringement under the Lanham Act for either a registered mark under 15 U.S.C. § 1114, or an unregistered mark under 15 U.S.C. § 1125(a), the plaintiff must demonstrate that (1) the plaintiff has a valid and legally protectable mark; (2) the plaintiff owns the mark; and (3) the defendant's use of the mark to identify goods or services causes a likelihood of confusion. Wish.com has been using the pokemon logo and trademark without TPCI permission or authorization. Using the mark to sell on its web stores.

i had sent an order on 25 august and also paid for it by ideal. The cost where 10 euro's and i did pay that amount. I order 3 things, Fashion Men Leather Watches Calendar Quartz Watches Business Casual Watch For Man Clock Birthday Gifts For Men Montre Homme
Zwart & Blauw and a Car Phone Holder Magnetic Air Vent Mount Mobile Smartphone Stand Magnet Support Cell in Car GPS For iPhone XS Max Samsung
Zwart, and a black eu socket dual Usb 1500W/ 2000W/2600W EU socket Black&Red LCD display Home/car/outing DC 12V to AC 230V Modified Sine Wave dual USB Power Inverter. After i had sent and paid the order i looked into my shopping cart and saw that the first 2 thing still mentioned and the 3th thing was removed, and i had to pay once more. I sent mails, messengers with facebook, chats etc. but i did not get any answers. I refuse to pay again and i want the things a ordered and paid. By mail i have sent all the evidence.

##- Please type your reply above this line -##
Your request ([protected]) has been updated. To add additional comments, reply to this email.

Wish (Wish)
Aug 26, 00:22 PDT

Hi Carol,

Thank you for contacting Wish.

We're sorry to hear that you still haven't received your refund yet.

Can you please send us an image of your return receipt or a valid tracking link?

Once we have this information, we'd be happy to further investigate why your refund hasn't been issued. We look forward to your reply.

Stephen Marie
Wish Customer Support

Carol Irving
Aug 22, 20:20 PDT

I have not received anything yet. How long Wish? I sent information with the tracking numbers and all three things are in your company that was last month in July 1, 2019. I am getting very frustrated because nothing is being done about this situation. If I do not received all which is due me. As I write this email I am going to contact better business bureau and let your company start getting more complaints from their customers I guess that does not matters?

Wish (Wish)
Aug 18, 02:40 PDT

Hello Carol,

Thanks for contacting Wish.

I definitely understand your concern and I'm more than happy to help you with this. As previously mentioned, please be informed that you need to contact customer support ticket for us to verify your return.

Go to your Order History: https://www.wish.com/transaction
Click 'Contact Support' for the item you're inquiring about
Follow the prompts through the Wish Assistant to submit your refund request
Should you end up opening a request in our system, you should receive a reply within 24 hours. Further, kindly note we cannot verify the status of your return nor can issue a refund in here.

We hope this helps and let us know if you have any other questions.

Lany
Wish Customer Support

Carol Irving
Aug 17, 05:49 PDT

I want Wish to correct this problem which is on your end? It's have been over a month and I still have not received my refunds and my watches back? What is going to be done? Is there any other source I can go to because this any workings? I am going around this same Mountain numerous of times and nothing, I mean nothing has been done or corrected? So please it got to get better then this level nothing's is being done? I am so tried of all of this? Please generate my refund checks, I sent in my tracking numbers and you have received all the items so what is the problems?

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________________________________

Wish (Wish)
Aug 15, 07:37 PDT

Hello Carol,

Thanks for contacting Wish.

I definitely understand your concern and I'm more than happy to help you with this. Please be informed that you need to contact customer support ticket for us to verify your return.

Go to your Order History: https://www.wish.com/transaction
Click 'Contact Support' for the item you're inquiring about
Follow the prompts through the Wish Assistant to submit your refund request
Should you end up opening a request in our system, you should receive a reply within 24 hours. Further, kindly note we cannot verify the status of your return nor can issue a refund in here.

We hope this helps and let us know if you have any other questions.

Carol Irving
Aug 14, 12:45 PDT

I have my receipts of the items I sent back to Wish (3) packages. This packages was mailed on July 1, 2019. First-Class Package Service 3 Days (Domestic)

1. First package (USPS tracking # 9500112432679182187194)
(Estimated Delivery Date)
(Friday 07/05/2019)
First-Class. $4.81 (3 Days)

2. Second package (USPS tracking #
9500112432679182187200)
(Estimated Delivery Date)
(Friday 07/05/2019)
First-Class $4.06 (3 Days)

3. Third package (USPS 9500112432679182187217)
(Estimated Delivery Date)
(Friday 07/05/2019)
First -Class $11.00 (3 Days)

Total amount $24.68
I hope that your company can locate my items. Each time I write to your company it puts a funny feeling in the pit of my stomach which is not a good feeling toward your company. I want my refund and to return my watches back?

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________________________________

Carol Irving
Aug 14, 06:08 PDT

Could you tell me what is going to be done about my return items for refund. This is truly ridiculous. Going around in here and there and still have not received my money back from the items I sent in for a refund. And my watches I should have not sent in. Like I have requested numerous of time refund and return of the one items?

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________________________________

Wish (Wish)
Aug 13, 03:09 PDT

Hi Carol,

Thanks for contacting Wish.

I definitely understand your concern. As previously mentioned, you need to contact contact customer support for further assistance.

Go to your Order History: https://www.wish.com/transaction
Click 'Contact Support' for the item you're inquiring about
Follow the prompts through the Wish Assistant to submit your refund request
Should you end up opening a request in our system, you should receive a reply within 24 hours. We hope this helps and let us know if you have any other questions.

Lany
Wish Customer Support

Carol Irving
Aug 12, 20:54 PDT

Have anything been or had solved concerning my return orders. I will truly wants this to be solve? I am truly heavy hearted concerning something which only should have taken 10 to 14 days now it has taken over a month and extra amount days two weeks this is to long to be process. If something which is not right in your company there must be some fast hands or something going on there. If anything which is done in secret will truly come to the light?

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________________________________

Wish (Wish)
Aug 8, 03:14 PDT

Hi Carol,

Thanks for getting back to us.

I definitely understand your concern. To assist you further, please contact customer support:

Go to your Order History: https://www.wish.com/transaction
Click 'Contact Support' for the item you're inquiring about
Follow the prompts through the Wish Assistant to submit your refund request
Should you end up opening a request in our system, you should receive a reply within 24 hours. We hope this helps and let us know if you have any other questions.

Lany
Wish Customer Support

Carol Irving
Aug 7, 12:28 PDT

(1) 5d047506610b436345585f44
Wig Return on 7/5/2019
Jubilee Marc total me to hit cancel order to get another ticket. That knock my static from return in process to Delivered on June 25, 2019.

(2) 5c65cda0a764b054ff6215c6
Curling Iron
Static Return in Process

(3) 5c54095dbadf2201cf87c6ce
Watch -I didn't received this watch they sent me another watch. Which was
5c540642174cb954f29180c7
This was the very first one I complaints and reported that it was not what I order. And could they send me out a return label. My time frame has expired. Your company has to return my watch back?
Here are the order #'s. I hope you can help me so I get on with other things. I will when all this is process to close out my account. Thank you.

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________________________________

Wish (Wish)
Aug 7, 05:17 PDT

Hello Carol,

Thanks for reaching out.

I definitely understand your concern and I'm more than happy to help with this. To investigate your issue further, please provide us the Order ID (it starts with a 5 and you can find this on your order confirmation email) of the item you have concerned with.

Once we have more information, we'll be able to get this resolved for you. We'll look out for your reply, but please let us know if you have any other questions!

Lany
Wish Customer Support

Carol Irving
Aug 6, 19:49 PDT

The two items which is being return in processing how long does this take to process? You go to my history you can see the item for refund. And I sent in my watch which has to be return back to me the time has expired.

This email is a service from Wish. Delivered by Zendesk
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Caros Srs/Sras: Obrigado por me terem enviado a minha encomenda, recebi-a hoje! Infelizmente ao tirá-la da embalagem verifiquei que se encontrava partida, por isso não me serve de nada e pretendo devolvê-la. Agora não sei se me vão mandar uma nova ou reembolsar-me. Seria bom que qualquer encomenda viesse com instruções, pelo menos em inglês ou no idioma do país de destino. Um abraço deste amigo. Já mandei dois emails e uma mensagem através do Messenger e até à data ainda não obtive resposta. Obrigado.

The item I purchased has been under review for over a week. Your support contact tells me to be patient and wait for the arrival date. The last known location is "None, None". I didn't even receive a message from Wish telling me the product was under review. You could have better customer service by informing your customer's of these issues. I can't find the seller's store so I don't know if they are a Wish seller anymore or if I will receive the item or even get a refund if I don't receive the item. You should review the products before the seller's post them so your customers don't have this frustration!

On the 26/7 I order One Belt payment was taken out 1/8 that wasOK. But on the 15/8 a next payment was taken out three an a half times more than Belt cost .I didn't buy anything thing else's apart from that one BELT.How do I get back my money? I have been sending EMAIL every so often but still no refund. Every single time the replies is in a foreign language, of which I don't understand

I have been writing complains past week and no one is responding back. They are sending me emails saying that some one will get back to me nothing more ! My account log in has been changed by someone and I can not log in ! Some one is using my account and there is no way that I can contact wish company ! I have all my credit card information in the account. Please someone help !