Wish
Reviews and Complaints

I spent about an hour looking for different codes to see if I could get a discount on shipping. I used over 30 different codes that was posted for existing customers. According to the app, the existing customer codes couldn't be used. Existing customer codes were said to be only for new customers or it said I couldn't use on my device. I emailed customer support and Christian said the code I used was on a timer and when the timer ran out, my items went to original price. I've sent 15 emails and each of the 15 said the exact same thing. I asked several different questions and even asked to speak to a manager or supervisor. Again, Christian sent the exact same email never answering my questions. I've used Wish several times and I like it. With all the money I pay for s/h I was hoping for a reprieve.

I'm trying to use my credit card to purchase some items..it's not alow me to use it ...I'm trying to purchase like 6 items all at once...its bin giving me trouble to use my card . Can u help me get this issue resolved..i would like to continue purchasing other items...I have purchased items before never had an issue and now its giving me one I dont understand why its happening please help me

When I ordered it was one price, they increased it. It was listed more than once, they chose the higher price. I emailed and emailed, nver received an adjustment. I said Id return or refuse. I kept waiting for a reply. Also, they never asked to go ahead and process the order. Anyway, it was received. I only opened it last night. Power cord is wrong, a slot is broken. It's refurbished. Since I can't plug it in or charge, I don't know if it works. No manual. No instructions of any kind. Made 2 attempts to customer service, but when I tried to send requested pictures, the site closed they said the time period was up, so can't do anything. Please help. I have pictures in my cell, but they wouldn't enter.

I have multiple items that were supposed to be delivered on August 17, 2019 and I still have not received them. They were all sent to the wrong address and were supposed to be delivered to the correct address/ W257 N6994 Victoria Circle Sussex, WI. 53089. These orders were all posted back in July it is now September, and we are still waiting for the items to be delivered. The undelivered items are as followed, with the tracking number.

1) Galaxylabtop stickers/ WI00034678301SEPC
2) Devil beauty stickers 40pc/ WI00034678301SEPC
3) Skull waterproof stickers 80pc/ WI346782908EPC
4) Zombie monster stickers 100pc/ WI000346918089EPC
5) Classic fashion graffiti stickers/ WI000346376175EPC
6) Lot car stickers for skateboards 50pc/ WI000346376269EPC
7) Not random fashion graffiti stickers 100pc/ WI000346418012EPC
8) 50 Sheets different style terror/ WI000346414452EPC
9) Men's winter long pants/ WI000346880763EPC
10) 2018 Christmas new fashion sweater/ WI00034812057EPC
11) Lsd trippy illuminati t-shirt/ WI000350557982EPC
As you can see there are quite a few items that we have not received, they were supposed to be birthday gifts and are extremely late. This is not the first complaint I have submitted to you about this order. I would appreciate it if someone could let me know where and when my items are going to be delivered to me as soon as possible. Thank you please contact me at [protected] or email me at [protected]@gmail.com. I hope that this matter can get resolved as soon as possible... Thank you.

Hi there
My name is dianne obrien myemail address is [protected]@gmail.com.I ordered 10x14.0 ultra thin laptops and 2x nail varnish pens from wish, thge order was placed back in july, And i still have not recieved them.I have gone threw custumer service and spokewith there computer a number of times it just offers a refund in which i dont want.
I would like wish to resend to products (10x 14.0 ultra thin laptops and the2xnail varnish pens)I ordered the 10x14.0 ultra thin lap tops as christmas gifts.All my orders were purchased back in july 2019.(i have already had refunds made on 4 10inch tablets and 4 jellie balls as they never arrived either)I am so dissapointed in wish can you please get wish to resend the producs im waiting for which is the abovd ultrathin laptops and the varnish nail pens.Thank you.
Yours sincerley
Dianne Obrien.

I've ordered several small items, some of which were free gifts for orders over $30, and it's been several months, some were ordered way back in May of this year! I have yet to receive ANY items whatsoever.

I've refunded all items, and will never purchase anything from or suggest anyone shop on wish ever again.

Cheap [censored] & automated help system.

Order no. 5cf01159deca628e8363d506
Order delivered 18/6/2019
I received items and the 5 iron head was off the shaft.

The professional at our golf club glued it back on and I thought that was ok.
After using the clubs about 6 times both the 8 and 9 irons snapped just above the head on the shaft.
I want full refund as I do not believe they are genuine clubs as they should not snap after so little use, I am only a part time golfer
I really hope you can get Wish to accept this and get me a refund asap
I have tried contacting Wish but do not believe they are taking this seriously and are very slow to respond.

Ordered about three weeks ago I was charged twice for one item. When I left a email to which about the issue they never responded. And I also recommend a close friend (my fiancé) they over charged her also if you're such a good why didn't you respond so now we contact a lawyer to handle the issues. Please respond according to your return policy before attorneys do

MY ITEM NEVER ARRIVED. Can't make contact through number. I want a refund. I no my rights. I ordered shoes for my son paid about $80 with postage and they were supposed to arrive within 3 weeks which was back in the beginning of July and still nothing tracking say parcel is on its way. Customer service on line says I'm too late for a refund and just want to credit me but that's not good enough. $80.00 is a lot of money for my Son. These shoes were meant for his Birthday, not good enough wish. Contact number does not Work!

I ordered a item which was too small. I contacted wish who sent to me a returns label. I returned the parcel ROYAL MAIL FIRST CLASS TRACKED which was received on 14/08/19. I know this has i have a signature from the royal mail. I was told id have a refund within 14 business days which has now elasped and i still dont have my £85 refund. Im growing increasingly frustrated.

I ordered 22 items on March 28 3019. The items were supposed to arrive by May 13th and I have not received 13 of them. I tried notifying that they have not come, but only received the automated message saying to wait a until July 13th. When I went back on July 13th, I received another automated message saying it's too late for a refund. I just want what I ordered, and if I'm not going to get the items, then I should get my money back. You can't advise people to wait, and then refuse a refund. You also can't have people pay for items that are never delivered, especially without an explanation as to why it is taking so long. I have never had an odious before now, but this is a little ridiculous at this point.

Does not fit I want a refund and you can not contact anyone

Professional Men One Piece Conjoined Super Flexible Black Back Zip DIver Neoprene Full Wet Suit Professionelle Herren Einteiler Schwarzer Rücken Reißverschluss Neopren Full Wet Suit Tuta intera in neoprene da uomo con zip posteriore nera
Store: looichin
Quantity: 1
Delivered on Aug 9, 2019

Tracking #: LN763347285CN
$85.00
Size: XL

Question Details
Awaiting store response
Store: looichin
Asked: Aug 13, 2019
Question #: 5d531123186e0a221e8b4f38
Topic: Submit a Refund Request
Items
Order Placed: Jul 24, 2019
Order #: 5d385b82cf57405dbcdff810
Details
Professional Men One Piece Conjoined Super Flexible Black Back Zip DIver Neoprene Full Wet Suit Professionelle Herren Einteiler Schwarzer Rücken Reißverschluss Neopren Full Wet Suit Tuta intera in neoprene da uomo con zip posteriore nera
looichin

Refund is Processing
Tracking #: LN763347285CN
Delivery Estimate:
Aug 9, 2019 - Aug 23, 2019
Track Package

Messages

Aug 13, 2019
Wish Assistant said:
A transcript of the chat between Mark Shaw and Wish Assistant:

(Mark Shaw)
>>>

(Wish Assistant)
>>> Hi Mark, I'm Wish's support assistant!
>>> Here's the latest status of this item:
>>> Delivered on Aug 9, 2019
>>> Have you received this item?

(Mark Shaw)
>>> Yes

(Wish Assistant)
>>> Is there a problem with your item?

(Mark Shaw)
>>> Doesn't fit

(Wish Assistant)
>>> We are so sorry your item doesn't fit as expected! We want to fix this for you.
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact support?

(Mark Shaw)
>>> Contact support agent

(Wish Assistant)
>>> Please upload one or more photos of the item and describe the issue in detail so that we can best assist you.
>>> Please take care not to include sensitive information such as credit card and personal identification numbers in your message.

Aug 13, 2019
Mark Shaw said:
too small.

Aug 13, 2019
Wish Support said:
Hello Mark,

Thank you for contacting Wish. I'm sorry to hear that the item wasn't fulfilled correctly. I would be happy to make this purchase right for you.

As part of the process, I just need a little help by simply sending us a photo showing a clear image of the actual item as a whole (from top to bottom). Once we receive, we'll be able to take a look at your situation and assist accordingly and we will definitely make this right for you.

We truly appreciate your assistance and look forward to helping you further. Have a good day and tell us more about our service, please rate our customer support by answering the question below.

Melquisedes
Wish Customer Support
Did you find this helpful:
Yes
-
No

Aug 16, 2019
Mark Shaw said:
This is the wet suit. I would like one one size bigger

Aug 16, 2019
Wish Support said:
Hello Mark,

Thank you for contacting Wish. I'm sorry for the inconvenience. I successfully reported this item to our Wish specialist for further review.

To make this purchase right for you, I just need a little help by simply sending us a photo of the item (from top to bottom) you received. Kindly understand that we would need to have this documented as this allows us to investigate the issue further while providing valuable feedback to the store.

Once we received the photo, we'll proceed to the next step of the process as quickly as possible. We really appreciate your patience and look forward to hearing back from you.

Melquisedes
Wish Customer Support
Did you find this helpful:
Yes
-
No

Aug 27, 2019
Wish Assistant said:
A transcript of the chat between Mark Shaw and Wish Assistant:

(Mark Shaw)
>>>

(Wish Assistant)
>>> Hi Mark, I'm Wish's support assistant!
>>> We have already received your previous support message. A Wish support agent should respond within 2 business days.
>>> What would you like to do?

(Mark Shaw)
>>> Continue with this chat

(Wish Assistant)
>>> Here's the latest status of this item:
>>> Delivered on Aug 9, 2019
>>> Have you received this item?

(Mark Shaw)
>>> No

(Wish Assistant)
>>> Most items arrive within 1-2 weeks of the estimated date. If you don't receive your item, please contact us anytime before Sep 8, 2019 and we will be happy to resolve your problem.
>>> What would you like to do?

(Mark Shaw)
>>> I want more assistance

(Wish Assistant)
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact support?

(Mark Shaw)
>>> Contact support agent

(Wish Assistant)
>>> Please describe the issue in detail so that we can best assist you.
>>> Please take care not to include sensitive information such as credit card and personal identification numbers in your message.

Aug 27, 2019
Mark Shaw said:
Professional Men One Piece Conjoined Super Flexible Black Back Zip DIver Neoprene Full Wet Suit Professionelle Herren Einteiler Schwarzer Rücken Reißverschluss Neopren Full Wet Suit Tuta intera in neoprene da uomo con zip posteriore nera Store: looichin Quantity: 1 Delivered on Aug 9, 2019 Tracking #: LN763347285CN $85.00 Size: XL I WANT A REFUND OR a size larger. This has been going on 2 1/2 weeks

Aug 28, 2019
Wish Support said:
Hello Mark,

Thank you for contacting Wish.

To make this purchase right for you, I just need a photo of the item you received (from top to bottom) you received. Kindly understand that we would need to have this documented as this allows us to investigate the issue further while providing valuable feedback to the store.

Once we received the photo, we'll proceed to the next step of the process as quickly as possible. We really appreciate your patience and look forward to hearing back from you.

Melquisedes
Wish Customer Support
Did you find this helpful:
Yes
-
No

Sep 3, 2019
Wish Assistant said:
A transcript of the chat between Mark Shaw and Wish Assistant:

(Wish Assistant)
>>> Hi Mark, I'm Wish's support assistant!
>>> What can I help you with today?

(Mark Shaw)
>>> An item I ordered

(Wish Assistant)
>>> Which item do you need help with?

(Mark Shaw)
>>>

(Wish Assistant)
>>> We have already received your previous support message. A Wish support agent should respond within 2 business days.
>>> What would you like to do?

(Mark Shaw)
>>> Continue with this chat

(Wish Assistant)
>>> Here's the latest status of this item:
>>> Delivered on Aug 9, 2019
>>> Have you received this item?

(Mark Shaw)
>>> No

(Wish Assistant)
>>> Most items arrive within 1-2 weeks of the estimated date. If you don't receive your item, please contact us anytime before Sep 8, 2019 and we will be happy to resolve your problem.
>>> What would you like to do?

(Mark Shaw)
>>> I want more assistance

(Wish Assistant)
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact support?

(Mark Shaw)
>>> Contact support agent

(Wish Assistant)
>>> Please describe the issue in detail so that we can best assist you.
>>> Please take care not to include sensitive information such as credit card and personal identification numbers in your message.

Sep 3, 2019
Mark Shaw said:
I want a refund on the Wey suit. This is the forth time I have contacted and it will say we will get back in 2 days. Just watch.

Angelo your staff member refuses to return my items and organise another size
My link he sent doesn't allow me proceed with the return etc he can't offer another way about fixing this
He ignores me and has sent 11 emails advising the same link
Please help
I have rang wish in the head office
But I can't get through
I need this resolved please I beg of anyone

I have unsubscribed many times from getting emails from you but I am still getting them! Please unsubscribe the email address: [protected]@msn.com immediately! I do not want to get anymore emails from you! Today is sept 2 2019... I would appreciate this matter to be taken care of in a timely matter... I really don't want to have to send another email to you to get this matter resolved!

Thank you...

My card was used fraudulently at several establishments. I show a $250 charge and a $1 charge on my MasterCard on 8/31. I've cancelled my card, turned it over to fraud department and contacted the local Fillmore Sheriff's department. Is there any way to can reverse this charge. The last 4 digits of my Master card are 7863.

My contact is: Jeanne Nash [protected]... [protected]@hotmail.com

I purchased a pocketbook and other items I did not recieve, in the waiting time for the items to come my bank account was closed and unable to open another. I contacted customer service at wish and told them my items did not come and I did not have the bank account anymore that I make the purchases on and if a refund I would need wish cash. I got thr wish cash for 1 item the rest they ignored my request and sent it to the original form of payment. I have been going back and forth with them 19 times to explain I do not have access nor the bank account anymore all items were same order and was supposed to be wishh cash but now they are stealing my money and will not refund as wish cash if they actually read my messages they would see I DONT HAVE THE BANK ACCOUNT ANYMORE. I even attached emails from repeasentives that it would be refunded wish cash and they still ignore it. this company is incompetent, doesnt know how to read, and takes it upon them self's to do what they want after several times telling them I dont have the original form of payment, I'd suggest NO ONE SHOP HERE.

In June 2019 I ordered an item on Wish after received the item I wasn't satisfied because there were some miss part in the Item.I started with wish the process to refund, I followed their instructions and I send back the item paying the post office, this was 2 months ago and I still haven't received any refund.I tried a few times to ask information in regard this but I haven't received any answer or resolution.After 2 months that I send back the item I start to think that Wish doesn't want to give me back my refund, this is fraud and is a big lack of service.

Months ago I ordered about 10 or more items. I recieved 2 of the rings, and 2 watches ( one broke within a week and the other tarnished completely in a month but at least I received them).

I ordered pillow cases with scripture, a watch with multiple bands, other rings, 2 key rings with scriptures and other items.

I received notice on about 1/2 of them that they had been delivered but I never actually got them...your company refunded me on just one item ( about a dollar or two.

The rest I will never receive or get refunded clearly...so I am done with your company. I keep trying to unsubscribe over and over but still get e-mails of offers almost daily.

I cannot give good feedback or buy anything else when over 1/2 of the items never come. Please please unsubscribe me, and I will not recommend you to faily or friends. Sorry.

Registered with a username and password.
After logging out and then trying to login again a deceipt was revealed.

Using the username and password to login I get the message "Incorrect Username or Password"
I tried to go down the forgotten password route and using the same username and password and received the message "cannot use the same password" thus revealing a lie!

I will not sign in with social media because it is a blatant data mining strategy.

I placed and order for some clothing, the size drop down box contained colours not sizes.

I tried to cancel the order but received no confirmation. An alternative supplier's purchase page worked correctly but my Paypal account had, of course been paid.

After finding this web page and seeing all the complaints I want absolutely nothing to do with wish.com

Roughly three months ago I ordered a metal straw and it still hasn't come and to be honest I'm fed up about it. I couldn't wait to get this and I thought wish would have been the best company/website to order it off and I was awfully wrong after three months my package still hasn't arrived and only today did I decided I was done waiting. I am not writing this complaint to be rude i am clearly just stating how fed up and annoyed I am with this service.