Wish
Reviews and Complaints

After making an initial purchase and finding out how long shipping would take coming from China, they gave an estimated 90 days, I made another purchase of similar products from only vendors specifically labeled "Shipped from United States". No matter where in the United States the items were shipped, they should have arrived sooner then 90 days, even using the slow USPS. There's no way to see estimated arrival or where items are shipping from till after purchase. All items that I purchased labeled "Shipped from United States" were shipped from China. I contacted customer service and told them this and gave them screen shots of the proof of advertising of shipping from United States. They refused to address the issue, they would only talk about how I had to wait for the ETA date before saying something should have arrived and other shipping excuses, nothing at all related to the false advertising. This is the worst customer service I've ever received.

Last Location: China
Store: qitiaoqiudong
2020 Mens Hot Sale Ripped Denim Long Jeans Trousers S-4XL
Black, M, Qty 1
Item Details

Incerc sa fac comanda si imi tot apare mesajul acesata cu probleme cu plata.. Klarna a platit pentru mine tot nu inteleg problema spune ca am prea multe rambursari, nu e problema mea ca ei mi-au rambursat bani... Daca produsele nu erau ce ma asteptam eu... Ma poate ajuta cinevaa cu asta

I ordered about 17th soft from you they told me that I receive them before the end of this month now they told me that I would be able to get them until October. If you let me know this before I placed the order I won't have and I don't know if this wish is real or not. By October I won't have any use for soft that I ordered. Please let me know if it is not too late for a refund. My name is Adebisi Adeyanju My address is 239 east 115th street new York NY 10029.Thanks

User ID: 5cd5d4a786610483c9b3786f
I ordered 9 different items on wish on 19 May 2020 coming to a total of £29.37. My delivery time has constantly been pushed back every time it gets close to the date. It now ststes that my item wont arrive until 20 August.
I understand delays due to COVID19 however this is unacceptable. Their website is all automated and doesnt allow me to speak to anyone directly or file a complaint. I now believe their website is purposly designed this way, to avoid having to provide real customer service.

I just want my order to be cacelled and to be fully refunded. I needed my items for this month (July) and purposely ordered 2 months ahead of time to allow for any difficulties, however this has gone on too long. I have never received such poor customer service in my life. Im very dissapointed considering the scale of this company. They have cause me nothing but stress and I can assure you, when I receive my refund, I will never be shopping with or recommending this company to a sign soul.

I trust this matter will be handled accordingly.
I look forward t hearing from you.

Candice Prince

I ordered a simple set of art brushes in May, and the delivery date has been pushed back till September. This is outrageous..My next stop may be the BBB, and a Lawyer. I know the set is only 30 bucks, but it is the principle of the thing now .They refuse to give a refund and cancel the order.I have contacted the WISH complaint dep several times. I am not even sure if it is really a department . They seem to simply have a rotating, never ending system of dead ends set up to APPEAR, as if they are concerned and handling the problem, when in fact they simply send you through a neverending revolving door, that simply leads you right back to the beginning again. The first response asks you to file a detailed complaint using the order number etc. The response is really a NON response with a generic excuse . When I asked for a refund, they said, the window for a refund has closed, since the item has already been shipped. However the item has been sitting in Bejing at one location for 38 days now, and not moving. When I asked them for a refund again they simply keep sending me a notice asking for my order number AGAIN. When I send them my order number for the fifth time, they simply send me back through the same chain only to end up at the same dead end AGAIN. They still refuse to refund my money, for an item that I may never actually receive .

Every time I go to checkout to pay, it says, there is something wrong with your user account, they then sent me a message to download bank statements relating to purchases from wish. I then downloaded the relevant bank statements and sent them a photo of my bank statement, which stated that I purchased items from wish in November 2019, I have downloaded several pictures of myself, have updated my profile, and they still come back with please download a photo of myself, what do I do now, please help, have been on wish for a few years. Please reply. Val Durham x

Ordered from Wish back in May 2020, items was tracked as still in China, the delivery window was forever being extended, contacted this company to ask for refund but they have an automated service that says because it is within the shipping window no refund can be given, eventually was given partial refund for the shipping and asked to contact support services after 11/07/2020 to obtain a full refund if items still not received. the item has never been received and now when I go onto the app, it basically states issue resolved refund issued, even though it was only the shipping refund and not the full amount. absolutely shocking company, no customer service at all and no real person to call and formally make an official complaint.

will NEVER order again

The item RC829803399CN was no received on July 14th2020 the item RQ829109156CN was I hit the wrong answer to the question that was ask if I got the my delivery so since I made that mistake will my package still get delivered to me?

I paid for these bikes on the 28th june, it is now the 14th july. I had a message that 1 bike was out of stock, even though I paid for it nearly a month ago and it was in stock then. I keep having an automated message back from wish, that send you to a blank page, no messages from them about this.
This is very poor customer services
I keep asking but no reply.

Tonisha jones
2822 GreenWell st
Baton Rouge La, USA 70805
[protected]

I would like to make a complaint I order from wish like a month ago. I never received my package from wish I order silver steel lip rings, tounge rings, & belly rings, it was a bundle.. when I check my email it said my order had been sent & delivered.. I would like a refund.

I ordered some blouses. What I ordered wasnt what I received the quality was extremely cheap to say the least on like the blouses that was displayed on the site. Two of the blouses they said they we would refund. The third they ask for a shipping label. Which to me doesn't make any since in less there trying to scam me out some of my refund. They were ordered at the same time and besides the color, it's clear to see there all from the same manufacturer.

I have ordered 4 items from wish and have yet to receive any of them, they did refund the shipping on one of the items but have yet to receive it. It's been over 2 1/2 months and still nothing on any item. Their tracking is non-existent, I will never order anything from them again, I only hope I can at least get my money back, I'm ready to turn them over to paypal. I've ordered stuff from china on ebay and they don't seem to have a problem. I'm done with Wish.

Your delivery dates rates and time
Are a joke your 50 /75 specials are lies didn't receive one item that was fifty cents that I ordered nor have I received one item I ordered a month ago yet I paid shipping for every item the 54 dollar tablet is going take three months to receive that's just wrong on all accounts I will never order a another thing you should be up front about about shipping delivery before purchase if I new it was going take three months to get my orders I would have never gave u a cent or made any orders I'm a very dissatisfied customer but I already no u people Care less about the consumer so I expect nothing to come from this complaint

they still say now will be here in August or October this is not acceptable and I want a refund for all of this and cancel this immediately . this is ridiculous, if I had know all of this came from China I would have never ordered from this site
Order ID: 5ec09f3553c80f80cad2aea6 ordered may 20, 2020
100pcs New 10*10cm DIY Craft S...
Store: Guangzhou Manyi Technology Ltd
Quantity: 1
Status: Shipped
Tracking #: WI001347564820EPC
Delivery Estimate:
May 26, 2020 - Jun 10, 2020

Order ID: 5ec09f3553c80f80cad2aea6 ordered may 21, 2020
Stainless Steel Brother Sister...
Store: The hornet car shop
Quantity: 1
Size: Brother Keychain
Status: Shipped
Tracking #: UH564423164CN
Delivery Estimate:
May 21, 2020 - Jun 9, 2020

Order ID: 5ec140e8ccf89a65998f0b5c ordered may 19, 2020
6/10Pcs Anti-Swelling Ginger F...
Store: usher International
Quantity: 1
Size: 10PCS
Status: Shipped
Tracking #: UX295361064VN
Delivery Estimate:
May 22, 2020 - Jun 17, 2020

Order ID: 5ec09f3553c80f80cad2aea6 ordered may 19, 2020
5yards/Lot 3/6/8/10/12MM White...
Store: look2b
Quantity: 1
Size: 3MM White 5yards
Status: Shipped
Tracking #: WI001347775625EPC
Delivery Estimate:

they still say now will be here in August or October this is not acceptable and I want a refund for all of this and cancel this immediately . this is ridiculous, if I had know all of this came from China I would have never ordered from this site

I placed orders in Early May And the keep pushing back the date on the dates they say I will get them now the are saying the end of August And I was supposed to get all of it this week First it was jun 15th then june 18th then june 22nd then july 1st the july 3rd then july 25th then july 22nd not August 22nd I want my orders now it was Fathers day and birthday presents and wish ruined it by not getting my deliveries yet I did recieve two items but not the other 15 I ordered

Im not even sure if complaining here will help, but anyway.. here we go.

I ordered some stuff from WISH and expected delivery date was 25 July 2020. These are watches 5 of them, 4 face masks.
All these arrived in my country (South Africa), in my town (Johannesburg) on the 20th of June 2020 which was exciting cause I though they would then be delivered the following week. I am only 15 to 20 minutes from the airport.

I checked today and i see the date has now moved to 2nd October 2020 - like what the hell, is WISH for real, are they playing games, are they legit, do people actually receive their stuff, are they a SCAM - like what the hell is going on.
How can items that are IN MY COUNTRY be delivered 4 months after they arrived in the country.
[censored] man this is not funny

I order some face mask bk in may 2020 I have yet to receive them, I have noticed wish several time and yet all I get is your package is on the way no real answer at all, this is unacceptable for a company to mislead the customer, I will not ever order from you guys again... I order the same thing from amazon and received them 4 days later not 2 months later...
Very disappointing wish

They sent orders to billing address 759 8th Street San Diego CA I think zip 69101
I left a email and I did try to update address I have 2 wish accounts, today I am having trouble logging in or even to create a account with the old info
Can they resend the order to my mailing addresses 304 East 7th Street Austin Texas 78701. My current phone number is 512;744-8509 if they cannot resend my orders then please mail refund to 304 East 7th Street Austin Texas 78701
Was my orders returned from San Diego CA, someone may keep my orders

These have never arrived, but they state I need to give them the "ORDER NUMBER" to process a refund. THEIR SYSTEM does not allow me to go that far back in my order history, due to frequent orders. (The info does not populate.) I don't understand why "THEY cannot access the info which is being obscured from ME. I have contacted them 9 times and am simply asking for a refund. Thanks so much.
Patte Dotson

Jul 4, 2020, 5:39 PM PDT
Arriving by May 29, 2020
Original Arrival Date: May 24, 2020
Tracking #: UY200325013496JL
For the"Hair Daisies"
^
Arriving by May 29, 2020
Original Arrival Date: May 24, 2020
Tracking #: UM819112500CN
Carrier Site
For the"Smart Mom Baby Item Storage"