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Wish

Wish review: Won't refund 66

L
Author of the review
11:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
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After following their policy of requesting a refund for return within 30 days, I waited for a response to my email. I did not realize that notifications to my email had been turned off. I sent in two more requests for a refund, all were within 30 days. Finally I checked the website and realized that they had sent messages on their website to the effect that they wanted me to send a picture of the item I was requesting a refund for. By the time all this happened, it was just over 30 days from the date of delivery. They are now refusing to refund due to the fact that they did not receive the picture of the item(s) I want to return within 30 days from the date of delivery.

Update by lmbsealegs
May 27, 2015 8:10 am EDT

After I told them I was going to file a complaint I never heard from them again.

Update by lmbsealegs
May 27, 2015 8:16 am EDT

All of the other items that I had ordered were OK except for one that I didn't receive and they refunded that. If you are uncertain you can use PayPal to pay and your purchase is guaranteed.

Update by lmbsealegs
Jul 05, 2015 10:04 am EDT

Luckily I paid through PayPal and filed a claim through them. Wish never responded to my claim and I finally got my refund.

66 comments
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R k Parmar
US
Nov 05, 2018 6:14 am EST

Thay doesn't return your money by cancel orders

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us_xunil
US
Nov 11, 2018 5:37 am EST

I browse Wish for electronic components and then do a cut and paste of the item into the EBAY
search engine. They always appear and are sometimes cheaper with free delivery. I then
use Paypal payment.

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dub8310
US
Nov 29, 2018 7:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i got screwed too, took my money but won't refund what I returned within 2 weeks. i wasn't even offered wish credit. this company sucks and should be made to close down. i am out of 120.00 so boy was i foolish not to have checked their reviews before i placed an order

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arthur hinkle
US
Dec 02, 2018 7:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

seeing u cant deliver what i ordered and wont refund will notify all interested in deals with china and fraud

a hinkle

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Eric Giesel
US
Dec 08, 2018 12:49 am EST

Received totally empty package only worth a couple bucks but sure as heck won't think of buying any big ticket items now !

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Melanie Roberson
US
Dec 14, 2018 8:44 am EST

Wish.com got me for 375.00 which has now cost me over 600.00. They are telling me that the bank has my money and the bank is saying they have your money. Just giving me the run around. I didn't place the order and i never got the produce. I want my money plus all the extra it has cost me.

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Stephanie Lamb
US
May 12, 2022 9:34 pm EDT

Wish did the same to me. An order was placed under my Wish account and paid for thru my bank account I tried to cancel it but wasn't allowed. Now I have never received the order and my bank is no help.. I have emailed I no 30 plus times with documents to show proof and I keep getting ur account is blocked we can not help you.. I am so pissed !@

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Mike Wolfe
US
Jan 26, 2019 2:46 am EST

I have police reports and reports from the post office at my package was delivered and never received about six of my 11 items what do I do

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Jlb66
US
Feb 04, 2019 11:16 am EST

I NEED HELP, CANT AFFORD TO LOSE $150! CANT FIND ANYONE TO TALK TO, CANT GET A RESPONSE. THIS IS BY FAR THE WORST COMPANY IVE EVER HAD THE MOSFORTUNE OF DEALING WITH. jlb

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Marilyn Barker
US
Mar 07, 2019 4:48 pm EST

Detail

Wish
Feb 1, 2019 • 5:26 PM
Order ID: 5c54b960294a5b74b58736e2
Accepted
Estimated fulfillment time
Feb 27 – Mar 19, 2019
Order summary
Home Fairy Unicorn Star Heart
Qty: 2
925 Sterling Silver Handmade P
Qty: 2
26 Letters Stud Earrings Fashi
$1.90
925 Sterling Silver Fashion Cr
$0.00
925 Sterling Silver Petite Pla
$0.00
Cute Sea Style Jewelry Display
$3.80
3D Colorful Different Creative
$9.50
86*53CM Eat Sleep Game Modern
$2.00
Creative 3D Animal Night Light
Qty: 2
3D 7 color light desk lamp ni
Qty: 2
2018 the latest fortnite leath
Qty: 2
1 Pair Batman Round Stainless
$1.90
Jisensp Fashion Cute Chihuahua
Qty: 2
Western Style Personalized For
Qty: 2
Subtotal
$71.10
Delivery fee
$116.00
Total
$187.10
Privacy Policy·Terms of Service·Help

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Marilyn Barker
US
Mar 07, 2019 4:49 pm EST

Please give me my refund

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Marilyn Barker
US
Mar 07, 2019 4:50 pm EST

I would like a refund for these orders thank you

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Beachmomma19
US
Apr 19, 2019 11:22 pm EDT

They did the same thing to me, said they audit accounts for fraud, well sorry but if I didnt get my items mo e needs refunded. PERIOD.

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Donna Chancey
US
Jun 22, 2019 3:02 pm EDT

I ordered 2 pair of shoes from them, one pair is suppose be 8 women's its more like a kids 3 and One pair was
damaged. I sent the pictures as that ask and still nothing they took so long then it said to late to file a claim I was
then told some would get in contract with me right away, never heard anything. I guess its just a lost
don't order anything from them, if you get the item you orders its take a 3 months and if its damage you live
with it.

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Jonny Boy
US
Jul 21, 2019 2:48 pm EDT

Wish is a FRAUDULENT criminal enterprise that traffic's in counterfeit products. Often times it's a bait and switch. They advertise the title of the listing and photographs of the authentic items and then send you fraudulent counterfeit products. This happened to me. I ordered a product that was advertised as the brand name, and I was sent a completely fake knock off counterfeit. I attempted to contact customer support through their internal app function on the same exact day I received delivery so I was well within the 30 day policy, and all I received was an automated message that a representative would contact me within 2 business days. This was over two weeks ago. I have attempted to contact them a dozen times using the same customer support menu in their app and each time I get the same stupid automated message saying I will be contacted in 2 days. It's a complete scam. I have all the proof that the item is fake and counterfeit, proof that they have refused to respond to me, proof that I attempted to initiate a return /refund on the very first day, and proof that they are a FRAUDULENT "business". I have contacted my credit card company to inform them it was fraud, and I received the credit back from them but I just hope they retract payment to Wish so it comes out of their pocket. I am also contacting the better business bureau, my lawyer for a class action lawsuit, and INTERPOL or other law enforcement authorities to investigate their fraud.

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Phyllis Deal
US
Nov 13, 2019 1:20 pm EST

I received my order it was totally wrong. I mailed it back on Nov.12 and now I would like a refund paid back to me on the order that I had to send back. I really don't know if I will order anything else from Wish or not. I did not know that your orders were shipped OUT SIDE of the United States. So please just refund my money because I am on a fixed income and I will need it back. thank you

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user2227033
SCUNTHORPE, GB
Jul 20, 2021 7:03 am EDT

I’ve sent a phone back to wish. It claimed to have 41 3 front facing mega pixel camera, and all its specs where high quality. The phone was a counterfeit phone of the Samsung s21. Two of the cameras where not even real. I’ve sent the phone back, Hermes Delivery only track it so far then say contact the retailer. The shipping agency in Swindon Bleckmann Logistics where the item was posted to say the same thing and won’t even tell me if they received it.
Wish have said they haven’t received the item to give a refund?
Has anyone got any ideas on how I get my refund or cash back?

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ericteddy
Philadelphia, CA
Mar 02, 2022 12:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

feb26th wish,com order refund card com phone um [protected] card a ericcaldwell 302north 13th street philadelphia pennsyvania 19107 oreder123-$74$11$ @( dollar refund mes yoyo areslow want now no bye wish,con callcardcom can cell 26feb order onlin2022 year of now 2nd march2022 ...online order refund card 0588 123+74+ 11+=29 =$ so, thank email on deed teddyeric07@gmail.com unsubscribe wish.co tooslow.

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    +1 (917) 533-5998
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    Customer Support
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  4. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
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  6. Andrew
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    Nov 15, 2024
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