Wish
Reviews and Complaints

Hi Wish,

My experience with the Wish App was initially good. Shipping was a bit slow but the items arrived and they were good quality.

One of my recent experiences, however, has soured my opinion of the Wish App and your so-called "Customer Support".

Firstly, I recently purchased a $5.00 Remote Brake Fluid Reservoir from the wish site.
I received that item not long afterwards. That ‘s fine.

About a week or so later I received another such item in the mail.
I was shocked because I only ordered one item.

I then checked my bank statement and found that Wish had, in fact, charged me $5.00 three times on my credit card account; Two times on the 10th April and one time on the 15th April.
This means I have been charged $15.00 for what was supposed to be a $5.00 purchase.

Thinking that I may be made some sort of mistake I checked my Wish order history.
My order history showed two orders for the same item but with two different order numbers; 5cadd49a12c323646ede2768 & 5cadd4cdb608b58d2a552692.
I definitely did not order more than one of these items.

I have repeatedly tried to contact Wish Support via my app to have this fixed.
I have repeatedly tried to remedy this situation with all available avenues on your app.
I have repeatedly tried to get onto the wish website on my PC but I can't even log in.
I have repeatedly tried to use the "Forgot Password" function but never has a reset email been sent to me.

I repeatedly get emails telling me that Wish cannot help me "It appears that you opened this ticket for ‘Account/Payment Issues' rather than ‘Order Issues'"

I received one reply which suggested that I will receive a refund but no refund has actually been made.
Even that email I can no longer find; it has disappeared.

I'm still waiting for my refunds !
I am very unhappy and I will tell everyone I know to stay away from your App.

It is impossible to even find out an email address for Contextlogic Inc !

It is nearly June. When will get some real support ?

Regards
Ante Kasic

so on may 12, 2019 i purchased a infinity war spiderman hoodie for $21.31 but i immendently cancelled the order because i saw one for $10. so after i cancelled i was told on sunday 26, 2019 that my card would be refunded the money and today is the 26th and still no refund. Im upset because i was told something and it has not happen i want my money back for a item that i cancelled please

Due to fraud on my checking account my bank cancelle my debt card and gave me a new on. i have shopped for items on the website but it keeps coming back that payment was declined that is because I have a new card number and absolutely no way of changing it on any of your sites. Would you please tell me how to g oabout changing the payment information so I can get my items chosen to buy. You cn reach me via email at [protected]@aol.com or my phone number is [protected]. If you want my business. please let me know what to do about changing the payment information. Thank You!

My items still have yet ta be delivered from wherever they comin from at dis point I need ta be reimbursed or accommodated for my purchases an time I've been waiting please an thank u names Erin Johnson if I have ta take further measures I will I tried the customer support several times no help emailed no help no items I've been waitn on 4 items fa a month an some days now

You advertise one price, I go to buy it and the price has jumped. I am aware that you do this for added exposure as this is what you have written in your notice to merchants. This is a most deceptive way to do business and it is not getting you added sales as I delete the item from my shopping cart if the price jumps. PLEASE be truthful about the prices. I will buy from any site that has honesty in its pricing but not when a site is trying to scam me.

The first one is a dress which I liked in the picture. Blue lace bodice. The one I have been sent is blue lace bodice, but it's a different style. The second one is a dress ring, different shape to the one I ordered.
I also sent for a white top which looks fine on the picture they use to advertise it. Unfortunately I won't be able to wear it as it is completely trnsparent. this not made obvious on the picture they advertise. Please can you advice as to how to proceed to return the goods and get the right ones I ordered, or get me a refund?

thank you for any help you may be able to provide.

Yrene hitchin

Please have my deliveres sent to my post office box at 1730. I have moved out of my house at 25617 Ash Road and it has been sold to someone else. They have moved in the house. So please send my delivers to my post office box at 1730, Barstow Ca. 92312. I will apreciate this so much. Phillis Blasche. So please do this! Please I will apreciate this I really will. Thanks, Phillis Blasche

I which to cancel my order made on May 24, 2019. My order is "King size Bookcase Headboard in black wood" with total cost of $303.16.
Please see below.

Order ID: 5ce8007328c66732e21e8f1b

Shipping Address:
Tarnue Collins
1400 Colonial Ave. Apt F 26
Apt F 26
Bristol, Pennsylvania 19007
United States

Payment Method:
Credit Card
Visa: **** 4832
Zip/Postal Code: 19007

Payment Details:
Item Total $274.00
Shipping $12.00
Tax $17.16
Order Total $303.16

I need a bed frame ( the entire bed frame and not only the head board. If this is only a head board, please cancel the order... If it is the entire bead frame, you may disregard the cancelation)

I need a bed set... Return my money on my care and I need to, ake a new order..

I which to cancel my order made on May 24, 2019. My order is "King size Bookcase Headboard in block wood" with total cost of $303.16.
Please see below.

Order ID: 5ce8007328c66732e21e8f1b

Shipping Address:
Tarnue Collins
1400 Colonial Ave. Apt F 26
Apt F 26
Bristol, Pennsylvania 19007
United States

Payment Method:
Credit Card
Visa: **** 4832
Zip/Postal Code: 19007

Payment Details:
Item Total $274.00
Shipping $12.00
Tax $17.16
Order Total $303.16

I need a bed frame ( the entire bed frame and not only the head board. If this is only a head board, please cancel the order... If it is the entire bead frame, you may disregard the cancelation)

Before I bought the boots I read the policy on returns and they said returns accepted, so I bought a pair, size 8.5.
When they arrived they felt too small.
I have pets, so I immediately put them back in the original packaging and sealed it, then proceeded to contact wish.com to arrange an exchange for the next size up.
(I have been shopping on ebay almost 10 years and this is normal procedure with them.)
I filled out all the questions, then I get to the "attach photograph" section.
I do not have a camera.
I have an 2010 desktop pc.
Well, without a picture, wish.com will not process the claim - I can't even turn in the request without a photo!
I made several complaints thru the "chat" app, but it is automatic.
I repeated over and over again that there is nothing wrong with the boots!
All I want to do is return them for the next size up.
Again and again, these bozos kept asking for a picture!
Again and again I repeated that they did not need one...
I am not complaining about a defect.
I simply want to return them for a larger size and I do not have the ability to attach a photo!
In order to reach a person, I downloaded a stock photo from my computer taken before my camera broke and it went thru.
That person emailed me but wanted a picture of the size tag to process the return, exchange.
You people are jerks and I am never spending another dime on anything from you.
I am also telling everyone on facebook not to shop with you because you are impossible to work with.
Why do you need a photo of a size tag if I said they feel too small?
I did not say you sent they wrong size!
Screw you.
You will never get another dime from me or any of my friends.

I have left several messages on the items i purchase sent pictures of items to goback and explained that was wrong sizes..the purse was not what i expected. showed pictures of postman scraning the pkgs.. Iwas within the time limted. The total was app. 82 dollars..I kept the hat and ring. The purchases was recieved in April.THE PURCHASE WAS 04/05/2019. and same date from bank statement.When will the money be reimburst

N° de commande : 5cc8f52beebc3567ee8b1e29
Bob Gauthier
901 Anne-Le Moyne
Boucherville, Quebec J4B 3S7
Canada
Orologio Reloj Montre Intellig...
Boutique : haimingtang
Quantité : 1
Couleur : Argent & Marron
Taille : Leather strap
Statut: Livré
Numéro de suivi : [protected]
Date de livraison prévue :
25 mai 2019 - 4 juin 2019
J'ai recu une réponse de vous et cela n'avait rien a faire...puis je avoir la facon exacte de configurer l'heure sur cette montre...ce n'est pas mentionner dans les instructions dans la boite...et si cela ne peut se faire, me revenir et me dire comment je peux vous retourner la montre...merci
EMAIL:
bobhe.[protected]@hotmail.com

I purchased several items about a monthago and didnt't get some of the stones that were suposed to be with the order ascene of a angryy owl aand received a sscene of a horses head i tried to call them i also complains to a agent on wish .Com and never heard from them so i had my credit card company dispute the charge i will not pay them 1 penny they are a scam.They don't answer the phone and no one got back to me i will never order from them again
eleanor english @aol.Com [protected]
thank you

They shipped to the entirely wrong address, and the wrong city/zip code even. Insisted that UPS handed the delivery when USPS/Amazon handled it. Providing images of my unhelpful conversation with customer support for others to read. I am displeased about the way they handled the situation and tried to absolve themselves of all guilt and their [censored]ty 'it was delivered' policy.

I was just going to uninstall the service, but I decided as I was writing this to just flat out ask for my account to be deleted.

Given the nature of Wish, I was expecting some trouble. But this is just absolutely unacceptable.

I appologize if the screenshots are out of order at all. I couldn't rearrange them.

I placed an order in Nov. or Dec. of last year 2018..I have recieved all of my orders, n I have been very satisfied . I ordered 5 silver dollar coins n diet tea n etc. I never received those orders. please see your way of refunding my money .I have sent several messages . I do not want to stop shopping at Wish . I will not order again if we cant resolve this issue . I pd little for the coins but was charged a hardy ship n handling .n I donot remember what I pd for the tea n etc. You should know what never got sent . thank you, lynn hughs

I ordered several pairs of errings and only received one pair...Paid $22.70 on 5-13-2019
I was wondering when the rest of my order will arrive. I would like to have the other errings but if not available my money back. money was taked out on 5-13 but order was placed on 5-12. I have never had aproblem with wish and hope there isn't one now.
Terina Reece
560 W Hoffman St.
Lake Alfred, Fl 33850
[protected]@tampabay.rr.com

You took my money but never gave me my product and empty out my cart but I have my bank statement and I need my money back asap 8 order my wedding dress and you guys are playing with my special day and my money. If you dnt solve the problem I will go to my bank and say its fraud . .and they will take action. It was 2 white dress adding up to 50 even please respond ASAP

I bough the most expensive drone in the wish.com site: about 300$ (order #: 5cb3f14c11d9812b25956f2f). the item came physically damaged. despite my repeated requests no action of repair or replacement was undertaken by wish customer service. they told me that everything is fine and use sharp objects to open the compartment and to try it. I did. the first try with fully charged batteries in both the drone and remote control and this drone went uncontrollably and hit the ground and destroyed itself completely beyond repair. customer service did not take any action at all. they closed the ticket I had opened with any pronouncement

I ordered a canopy on Apr. 29. The weather has been cold so we put it up on May 21. We just opened it up yesterday! One of the sections is broken, I would like to return it and I would like for you to send me a new one! Please advise me of what you are going to do about this problem! I am getting ready to order more things from your website! But I would like to see how you handle this problem first.
Janetta Hammond
1113 Richard Dr.
Cahokia, Il. 62206

Respected Sir,
I am from Jammu & Kashmir, state of India and had made a purchase through my Credit Card on wish app on 19th of April at 5:14 pm and 20th April 2019 at 5:43pm for an amount of INR 1180 and INR 1712.05 respectively. The products were supposed to reach by this date. It is very disappointing that I have not received my purchases despite lapse of a month.
Further, i complained over email and customer care but that appears a mockrey as the system generates reply mail and customer care redirects on number only, and no human interaction is available to whom i would have complained.
Now, i requested yourgoodself to return/refund the whole cash ASAP.
I shall be waiting for early reply.