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Wish Complaints 4310

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P
7:39 pm EDT

Wish ordered watch

I do all of my shopping online and have never ever had an experience like this. Their positive reviews can not be accurate. I ordered a product on July 12th, received a notice that it shipped July 16th with delivery range of July 23-Aug 3. Revised estimated ship date was Aug 9th - its Sept 6th and have not received package and only a computerized customer service which ABSOLUTELY SUCKS! Buyer beware if you order - and if you order and your product doesn't arrive on time, PLEASE SEEK A REFUND. They have a crazy refund window which isn't based on delivery but rather order date. After missing the delivery of the watch by almost 30 days, I called Customer Service - which is a audio message referring to the website, then sent multiple messages to Customer Service with no response and then logged in seeking a refund. The automated service indicated that the refund window closed on September 2nd and I could only get Wish Cash useable for their merchandise. I have no desire to order anything from Wish.com - I just want a cash refund. HORRIBLE DOESN'T DO THESE GUYS JUSTICE.

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3:04 pm EDT
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Wish for den 10 days my order is still not delivered

I hav order a clearing mop wit is not deliver to me till now... and aft 3 sept der is no update on the app about my parcel ... der is no C.O.D on app so I paid money online...one more order has place on my behalf... and decuted from my card by there own... wit out my permission... so I cancel ...still der is no refund of my money... from der wish app.

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Agnes Stanley
US
Sep 07, 2018 7:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is a list of tracking #'s that I never received the items
UM593602052CN DELIVERY DATE WAS 8-7-18
LY477381519CN DELIVERY DATE WAS 8-15-18
UM593748582CN DELIVERY DAT WAS 8-19-18
UM593589444CN DELIVERY DATE WAS 8-19-18
ANJPY2106138116YQ DELIVERY DATE WAS 8-16-18
I HAVEN'T RECEIVED ANY OF THESE ITEMS AND THEY HAVE ALL BEEN CHARGED TO MY CREDIT CARD, I WOULD LIKE AN EXPLANATION AND TO WHERE THEY ARE! EMAIL ADDRESS IS astanley@mcclung-logan.com

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A
7:33 am EDT

Wish not accepting my debit card in purchasing an item from wish app

M from india.. i hv debit mastercard bt wish does not accept... always seen there is something wrong... kindly resolve this problem.. m new user on dis app and dis is my 1st purchasing... sometym it demads your photo id and last bank staement of purchased item on wish... but m new user and this is my first purchasing on wish... plz guide me about this...

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5:47 am EDT
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Wish I can't find an address to send returns to

I recently received 3 items of clothing that were all sent separately. I have contacted you and requested refunds for all 3 items as they're not suitable. I've received emails telling me that refunds will be put through, but I need the address to send them back to you and I can't find an address anywhere on your website. I've tried to contact customer service, but it's an automated service and it doesn't give an option to type a request. This is completely ridiculous and frustrating me to the point where I'll never buy anything from Wish again. Can you please fix this!

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Robyn Jackson
Mount Coolum, AU
Feb 01, 2021 7:38 pm EST

I received my shoes and as with others they were to small I cannot find an address to return them, the web site is a joke it keeps giving me the run a round and the cost of sending these items back will cost me the same as what I paid originally don’t tell me to go on the web site as you know it will give me the run a round I just want an address to return these items in Australia

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pbates
US
Nov 25, 2019 12:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

All I want is the return address and my refund from this fraud company. They should never be able to do business online!

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jeanne fainberg
US
Nov 14, 2019 11:11 am EST

Love the shoes I bought -but they are too small. I want 1 size larger HOW and to Whom do I return. Very hard to communate with, you I really WISH for HELP

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Michael Eyre
US
Oct 31, 2019 3:21 pm EDT

Im so frustrated you people cant just get this right. What is the problem when i not only give you my po box number but my home address as well. I travel frequently so i give you the option of my po box but i also give you my motel address as well. My bank card account numbers are the same & ill get my deliveries at either of the two addresses ive fien you. I can't see how you seem to have so much difficulty with the straight & true shipping & billing information ive given you so many times. Possibly you need to upgrade your system to accept the information that is provided in your forms & in the captha that i have to fill out every time i have a problem. I move around frequently & i always let you know if an addres or account or phone number has been changed. Please contact me asap.

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Michael Eyre
US
Oct 31, 2019 2:24 pm EDT

I changed my address & have told wish again & again & they keep puttingbtue wrong mailing address & telling me its a problem when its not. I moved. Why cant they just use my new mailing address & the same debit card info & the same phone number?

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Michael Eyre
US
Oct 31, 2019 2:29 pm EDT

Im sorry i keep telling wish that my address has been changed. My mailing address is the one i use now. I could also give my home address. But the billing is the same as my P/O Box or my home address & i give it to you everytime i order. So i moved; why is that a problem when im giving you my new address & the same bilking number?

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Jan Ruhl
US
Jul 31, 2019 11:23 am EDT

I want to replace a dress I ordered for a larger size. How do I do that?

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Jonathan coney
US
Jun 12, 2019 1:44 am EDT

Need a return address to send them back to you for the right for the right shoes size 47 HELP

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Catherine Wood
US
Jun 03, 2019 4:54 pm EDT

No answer I will not buy products from from your company again.

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Catherine Wood
US
Jun 03, 2019 4:49 pm EDT

I like the shoes and would appreciate getting a larger size.

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Catherine Wood
US
Jun 03, 2019 4:50 pm EDT

I like he shoes, but in a larger size

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Catherine Wood
US
Jun 03, 2019 4:51 pm EDT

I'm dis appointed that the shoes don't fit.

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Catherine Wood
US
Jun 03, 2019 4:45 pm EDT

Need to return the black pair for a larger size. thank you Catherine Wood

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Catherine Wood
US
Jun 03, 2019 4:46 pm EDT

How can I exchange the shoes for a larger size?

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N
3:03 am EDT
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Wish my orders have not been delivered and cannot be tracked by post office.

I've made multiple orders on wish and have not received any of them. The first eta I received was 18 July 2018 which was changed to 25July 2018. But to date no delivery has been made. One of my order numbers is [protected] and one of the latest is ub150985668yp. I have attached the orders below of my orders. Please let me know what steps to take.

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A
4:37 pm EDT

Wish dgafo palette sold by aimaqi

I order the 18 color starry sky shimmer glitter eye shadow palette sold by aimaqi. I waited almost a month to recieve the DGAFO palette and I was super excited when my package came in the mail.What I recieved was a small palette with only 5 colors. This is not what I ordered, I did not spend my money or wait all that time for this. I am extremely disappointed and I would like to be send the palette I ordered.

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1:59 pm EDT

Wish wish shipped numerous items I didn't order so I returned

I returned numerous shipments unopened that I did not order. I don't know what was in the packages however Wish was paid through my checking account and I texted and talked to a sales representative of Wish
I asked that they refund my money to my bank account do to the fact that I returned their merchandise or they can send a check to my address. I haven't heard from them and I would like to have this resolved as soon as possible. This has cost me a number of bank fees because I couldn't pay for a unbelievable number of items at one time. I am on disability and I don't get enough to pay my bills. This has cost me over $300 that I never ever have in my account. I need my refund now! This has gone on too long.

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8:41 am EDT
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Wish 10.1/9 tablet 4 gb+gb 64 octa core

The tablet arrived early. The screen was cracked and broken. Cannot access or swipe the touch screen due to the crack screen. Many cracks on the screen. Charged the tablet but it will not stay on. Unable to click on the apps and icons. It is useless. For a product that is supposed to be over $1000.00 dollars it is junk. Poor quality and poor workmanship. Very disappointed. This Wish company does not seem to be a very reputable company. Will not buy anything else from them. Thought I was getting a great deal for a good product. You get what you pay for. I will not make that mistake again.

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8:28 am EDT

Wish stolen credit card info

Made one purchase on wish.com, then someone decided to use my credit card info to order McDonalds in Chicago, luckily MasterCard realized I was working in Northern Maine and blocked it and called me. Now I have never haad any issues before, I check card readers at ATMs and gas pumps before each use, and have an RFID resistant wallet. The only difference in my routine with my money was Wish.

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12:21 pm EDT

Wish garnet ring set in sterling silver

I received the package today. It is a ring that I ordered for my granddaughter. When I got the package, there was a rip in the front of the package, but the ring was still there. The setting is crushed, the stone shattered. I would still like to get this ring if there is a way, I ordered rings for all of my five granddaughters. I don't even want to tell my little ten year old that she is the only one not getting her birthstone that she herself picked out. Please help with a resolution. Thank you.

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Update by Ann Silverthorne
Sep 01, 2018 12:26 pm EDT

I just made my complaint. I believe that the photo says it all. This ring was destroyed during shipping.

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M
8:38 am EDT

Wish never received package last purchased

Wish was purchased of amount $164.00 on may 3, 2018 and march 2 2018 amount I forgot it goes back to February 2, 2018i am homeless need my credit back I have nothing and im hungry and need to pay a bill. Please refund me my credit back I think I deserve it my po packages never came business fedex OK ved and never received packages or refund can j get my refund now I've been wanting it and waiting for the longest card ik still have

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6:15 am EDT

Wish stealing from customers through fi

In the last 60 days you have reordered items ive bought in the past... the not di distant pay and someone has made it a habit of re ordering things that I buy ove hot fot of the same color same style pants ove got six bikinis re ordered one I did odst five I did not the tothe dining color light ove got enough for my entire blocks cars now you seen to being chasing and sending me items I le I didn't odst ay buddy I thought I read ordering so much stuff I justy forgot
i'd. ordered and currently re ordered or ship I thought now I am seeing a pattern it on nine at least items I know I bought because I earned too then I began thinking the is no easy im forgetting give or six times that I already ordered it tuned come regularly about the months after order not always but usually. I think the blame as called old woman, until a very strange and scheming trend began appearing it keeps happening I know what I order and what I don't. On just six occasions of at least fifty orders I am definitely seeing items I order suddenly being re ordered the months later I'll look get it and scratch my head. Is definitely a practice used consistently at... least on me the rie color continued the red bull looking car trim stuff decals but as these items are cheap I damnt going to pitch a [censored] about but with shipping and some items costing ten dollars or more is to my best calculations now running into the hundreds of dollars in the past year alone. Before that I can only guess but now I sr the same things occurring more and more frequently and frankly im quite sick over this I have never ever seen as many as ten items I actually ordered because I earned but never recieved I said id said a few ble days buidn't it did that by time the date came and went the ticket was closed and nothing can be done I have three sts of the exact dance cast stay covers fot my cat dance color same everything those not included in the previous estimate of what I know I did not just because I had it. Is this a regular practice for your business to re orders items and send them out because I shop almost daily. And might not notice and at first I didn't think that eas an option to make purchases for me over and over and your counting thay I didn't notice or if u did I wouldn't care. Items are often misrepresented in color beautiful or size you'll seriously show pictures of an item so far ction what sad actually ordered is flat out false which is illegal or at the very least shady! Ther amount of minus I didn't kidding for ther te ordered for items are just approaching 500 bucks is the shipping... his thay are the biggest shady deal you do but re ordering them putting me off until the date passes then saying oh eeek the date passed ri bad nothing though can do about it it is closed. Good happens shi often with items never every recieved you ask me to wait for some date when it doesn't arrive you say id to late now. I've considered hitting or at finding with an attorney who is up on the laws in ther bsod counties you deal with an cist of mailings scams flat out items that never show up are the mostly biggest country of China in flat out frauds misrepresentations and plain old lies about tnr product size color or desciption again China wins but this must recent practice that I can absolutely prove is that I am being made to believe ur id be offering the same thing over and over is such deception I am mad I looked at the consistency of this being done to me is weekly andis just stupid. Sure not everyone is going till monitor each and every order and every communication as well as if the item was actually credited back 3 of every ten items was not being credited back ay all away first li was so happy to have found this site until I set out to intentionally monitor your daily practices over months after shady at best and u can office thay I don't have been deceived of$1, 153.64 including postage for s
All the above stated reasons that I dare say I suspected after a while sts note a may if fact. Do enough my own monitoring and researchit is a common thing being done to customers like me if a survey was taken off ther suspect actions eas taken by just 5000 customers like me who shop with consistancy with how long they tending customers and shut the so shopping your site believing we're are help less in holding someone accountable fot the millions of dollars yoh make getting these fake practices off ther companies you say youve got my back im going to find out. I have ask the documentation to uphold what im saying because I did my own stuff month study I need now top know what are though going to do about it ot had the window closed? You go ahead and just using my orders and contacts and ther reality of the true outcome is going to be very very interestingly recieved by the market you most rely on and the level people willing to take you to accountability in reality not often theory. Im very saddened to have realized exactly how much money 2 or three dollars selling with postage I have justfinally had taken from me once individual what buddy the blind be of thousands if people just like me. One way to find out is to not take me seriously and justy ignore me your welcome to look through every order I have made every communication and response with you and what you said would happen vs. What frankly really happened. I will not give you my sixty seven hours of time originating research, fact checking refunds never recieved and things such as 3d bedding which is a flat out old practice called bait and switch price saving you write what you say we are zaving a flat out lie one of manydifferent methods
ls fot and what fot actually charged are very very often another theft like and simple I have shirts my research to my professor at school who after fact checking my record over the weeks is ble delivering ay the mouth to bring... these says you have conducted business practices that would be very very expensive if I were to secure the services of an attorney to start investigating Ebay though and I both me to be true could bancrupt a company like yours and id eeek finally included upon itself the more people who take the time to look into it using just the purchase history and the number of item size color cost and money back systems he'd yoh send vs Ebay mmy credit card company said and I switched the credit cards to find out if fresh credit cards eked out tnr blame in them it did not there didn't seem to have merit returns you said were finished. And returns are week friend to ther customer feel daily on you the misrepresentations on so many levels had blown my mind once my decision is made to walk away ction for company forever without ever allowing my indignation to go beyond me let the do the research for themselves as I have done and eeek continueto do until this next is fixed for me any way I would very much appreciate me what your response is to this noise then I'll give young my smart [censored] to Shay im going to do next
the patteren develop
up and lik into justy what the numbers let business man findingout what ive discovered is the truth behind your secret to success

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R
12:33 pm EDT

Wish I am complaining about the delivery of the product

I bought two product's from wish for which they charged me in advance after that it took. 3 months but still they didn't deliver my products when asked for refund they said it will take next 14 weeks to deliver the product i suggest facebook not to take sponsorship to promote such kind of scam
They loot innocent people secondly i request all the people who do online shopping to be aware of the scam as I read in other complaints they are just collecting credit card or debit card datta

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3:49 am EDT

Wish fraud

I ordered a number of items on wish that was free I paid the shipping and waited
Then wish says they did not recieved payment and cancelled the orders yet the money was paid to them

I have spend almost 1000 dollors on shipping and they have now taken money and cancelled orders
They are nothing but scammers
There the proof from my credit card that money was paid to them

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3:17 am EDT

Wish three ordered items not received

I ordered three items from your site.
Before the 30 days after delivery was expected I went on to your site and clicked that the items had not been delivered.
I got a message saying to bear with you, you are working on getting the items to me.
Now I go on the site again and I get the message that I am out of the window to get a refund.
This is not on. I do not want store credit to order more goods that will never arrive.
I formally request that you refund my money.

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4:06 pm EDT

Wish product not received

My name is Herma Smith I order a watch band sport silicone watch colour purple on the 26 of July 2018, my address is 85 rue Lecavalier, Montreal, Quebec, H4N2K1
My number is [protected], my tracking number is UG883521445CN
Order total is $9.00 cd my email is [protected]@hotmail.ca
I was to get my order on the 21 of August 2018 and i did not receive it and it is a Month now, I would like to know when i will receive my order.

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6:15 am EDT

Wish merchant account

I am a merchant and experiencing hell and theft from WISH.

This week they added a new whopper.

1) $50 fee for auto cancelled orders by WISH. Imagine that ! You sell an item for a $1 profit. and if their algorithm cancels your order they collect $50 from you ! It costs there system nothing to cancel your order !
2) They charge fines for delivery of products that arrive after some date they choose regardless of valid tracking number we provide.
3) This on top of 15% commission fees.
And the list goes on. There is no customer service and you can't get in touch with anyone.
So many other complainers.
Real scam..

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6:55 pm EDT

Wish double charged

I bought something on wish, then when I checked paypal I saw I'd been charged twice. I checked the wish app and sure enough, it said I bought the item twice. I definitely didn't. I'm not some old person or an idiot with computers, I've actually got a degree in computer science, so yeah... Wish refused a refund and so did paypal. Avoid both companies, they don't give a [censored] about customers whatsoever.

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4:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish service/orders

Hello, my name is Juan Carlos Torres .My mail address is 1300 S Parker Rd Apt 311 Denver.CO 80231.My phone number is [protected]
I ordered from Wish 12 different items and never received any of them.I want my money back ASAP.Please make this right. Im really disappointed with your service.
I have list of all trucking numbers : LY [protected]
LN607365333CN; LY456810929CN; RW1033634552CN;
RW103363452CN;LY457551797CN;EQKML11110145666YQ;UM06990168CN;LY59297960CN;YT18198001100589;YT18198011005851.

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2:46 pm EDT

Wish buying a rating

There was an issue where my Google account was broken too and there was identity theft and had to make a bunch of fraudulent claims which I have sent in bank statements one was an ePay cartridges which is a child support card which I do not get a statement for so I can try to give him the best information that I can all Ford even pay for things that I did not get and they will not clear up my account

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About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish Contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
    Customer Support
  3. Wish emails
  4. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  5. Wish social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
Wish Category
Wish is ranked 61 among 1606 companies in the Online Shopping category

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