Wish’s earns a 1.1-star rating from 24 reviews and 4310 complaints, showing that the majority of online shoppers are dissatisfied with their purchases.
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not receiving product or money back
Hello wish I'd like to report a complaint about the five products I bought from you that all said they were being shipped and I got rid of the visa cards after money was empty then when I got online later I come to find out you guys cancelled my five purchased things without even letting me know and that money has been wasted now cause of you guys cause I no longer have this visa cards
my wish application orders disappeared.
I have changed my credit card expired date and all my orders from wish that was deducted from my credit card already are gone on my profile. Please assist me how can I get my orders information back on my Wish profile. I only have my credit card bank statement as proof of payment on the orders but no tracking number nothing.
Regards
Cecillia Diedericks
hd print unframed painting dragons canvas wall art 5pcs
the painting i have recived is cut wrong, since i dosent look like i does from wish.com
it looks like there can been made a mistake when making it the side of the dragons are dubble and it does not look alright, i feel cheated when ordering somthing that looks good and receving what i did therefore i would like a refund ore somekind of discount when bying other itims on your side
the watch i have gotten from you have just arrived. i've set the timer and date but have an hour is gone both timers shows wrong. i cannot see the time since it's wrong. i request my money back becaurse the product i bought dosent work.
i wrote to you yesterday about another product i have gotten that is'nt right either, and i simple think Wishhas a bad start axample, if this continious you will lose a costumer sadly
You do know they are made to bend around a frame right? That is why there is extra.
stay away! fraud
For a while now, i have heard of the amazing deals available on Wish.com. On Saturday 9 September i decided to finally check out what all the buzz was about. I found amazing deals on their app and decided to get a few items. The total came to $29.00 and on check out the conversion in Rands was R387.80. I proceeded to process the payment when i received a notification from my Bank to say that the transaction was declined due to insufficient funds. Quite shocked, i logged into my bank to have a look what was going on. this is when i discovered that Wish.com attempted to deduct $387.80 from my account. Then converted the amount but kept the currency and that amounts to roughly R5100.00. I immediately contacted Wish.com to notify them of the error and have it corrected.
20 emails and 7 days later... Wish.com has now attempted to deduct that amount off my account a total of 8 times. Each time the bank rejects it, i get penalized and the bank deducts money from my account for the failed transaction. The most I got out of the support team at Wish.com was them asking for my Wish.com account details and then everything starts again.
I finally managed to get the orders cancelled after losing quite a bit of money from penalties. And Wish.com is still no help at all. Well, I will now be spending a substantial amount of time on social media and radio station websites to spread the word that Wish.com might rob you of your money with the hope that i can save more people from this scamming website. I can just hope that this doesn't happen to others.
I don't think I have been unreasonable with them as in quite a few emails i warned them that my patience is wearing thin.
deplorable customer service
Over a week ago I emailed wish.com asking them to change the email on my account, as I do not have access to the original email given. I gave the new email, can log in, but the problem is, they seem to have 'lost' my account. I have sent countless emails with no results yet, just a ton of computer generated responses with 5 minutes of sending my complaint to wish.com customer support. Although most of my experiences with the products are good, there has also been some things that were falsely advertised-skyy blu, email [protected]@gmail, cell [protected]. I demand a resolution! My demands have already been set so read them!
women long sleeve cardigan asymmetric hem slim casual outwear coat top
Hello Team,
I have ordered My 5 Items from wish.com on 10th of august 2017, But i have only received one of my product. (Tracking #: [protected]) for rest items i Inquired at my local post also bot no result. so please help us to get our items or make refund for same..
Items not yet received tracking no:
Tracking #: (1) SYBAB46799985
(2) [protected]
(3) SYBAB46799990
[protected]
Order Details
Order Placed: Aug 10, 2017
Order #: 598bfcfad395827c05e48e1b
Shipping Address:
Dharti Dang
Rexflayer Communication. Shop 12 Opp: Sarvoday Falia. Rameshwar Park
Near Rajhans Cinema Parnera Pardi
Valsad, Gujarat 396001
India
semua produk yang saya order dinyatakan habis, padahal di website wish masih dijual belikan.
Nama saya Rose Antoni, saya dari Indonesia, tepatnya di kota yogyakarta. Saya order produk pada tgl 8 september 2017. Ada 7 produk yang saya order. Dengan order ID 59b2a1a401e808600193e1e0. Pada tgl 12 september 2017, saya menerima email dari wish bahwa semua produk yg saya order habis. Padahal saya buka website wish, produk yg dinyatakan habis masih di jual belikan.
Saya dijanjikan akan ada refund. Tapi saya tidak menemukan cara untuk cek sampai dimana proses refund saya.
Mohon bantuan dari customer care untuk menelusuri refund saya. Dan untuk produk yang sudah habis. Jangan dipasang di web lagi.
Terimakasih
earring, necklace, watches
I placed two orders for 12 items with wish.com on 8/29/17. Monies were withdrawn from my banking institution on 8/30/17. I received one item (1 watch) on 9/6/17. I tried calling this company over the last three days, and still can not reach anyone. I wrote to this company's customer service yesterday at [protected]@wish.com, and received an automated response, which included the following: #- please type your reply above this line -#
Your request (6868593) has been updated. To add additional comments, reply to this email.
This company is ripping off people blindly with no regard for the law, so today I called the better business bureau of san francisco to make a complaint against them. I was advised to also call the district attorney's office of san francisco, so I did. I want to advise anyone who reads this complaint, that you too can call the da's office at [protected] to report this, and/or any other company that is ripping off unsuspecting persons, while purporting to operate legitimate businesses, but actually doing the opposite. If the da's office receives enough complaints about wish.com, and/or any other company operating in like manner, then that office will take action against those companies. Wish.com states that they operate from one sansome street, 40th fl., san francisco, ca 94104, but they actually may not be operating from that location. Why is it that no one speaks to you on the telephone? Has anyone ever received am email with copies of the items that you ordered with them on their app: although I was promised an email, I never received it, so I don't have a copy of the items I ordered. I would be happy to see this company closed, and if I can do anything to accomplish that, I will,
I placed two orders for 12 items with Wish.com on 8/29/17. Monies were withdrawn from my banking institution on 8/30/17. I received one item (1 watch) on 9/6/17. I tried calling this company over the last three days, and still can NOT reach anyone. I wrote to this company's customer service yesterday at support@wish.com, and received an automated response, which included the following: ##- Please type your reply above this line -##
Your request (6868593) has been updated. To add additional comments, reply to this email.
This company is ripping off people blindly with no regard for the law, so today I called the Better Business Bureau of San Francisco to make a complaint against them. I was advised to also call the District Attorney's office of San Francisco, so I did. I want to advise anyone who reads this complaint, that you too can call the DA's office at [protected] to report this, and/or any other company that is ripping off unsuspecting persons, while purporting to operate legitimate businesses, but actually doing the opposite. If the DA's Office receives enough complaints about Wish.com, and/or any other company operating in like manner, then that office will take action against those companies. Wish.com states that they operate from One Sansome Street, 40th Fl., San Francisco, CA 94104, but they actually may NOT be operating from that location. Why is it that no one speaks to you on the telephone? Has anyone ever received am email with copies of the items that you ordered with them on their app: Although I was promised an email, I never received it, so I don't have a copy of the items I ordered. I would be happy to see this company closed, and if I can do anything to accomplish that, I will,
DO not yet have an update
adjustable computer table
I ordered a adjustable computer table about a month ago they said they delivered it to me and it was at the back porch it was not there so I emailed to say it wasn't there they emailed me back to say to check With my neighbors and the sorting office i.e. Postal officials I did that and it was not there but I don't no why they asked me to check with these places when they said they delivered it to my back porch I would appreciate if you could sort this out for me is I am getting frustrated with this from Catherine cowan 32 blackford road hunterhill
tablet that I didn't receive
Hello my name is Patricia Tolley and i ordered a tablet thru your website and the address that was on the order was changed because I had moved to a different apartment and when the tablet was delivered is was not forwarded to the right apartment number i need the tracking number and receipt for the order so i can get a refund from the post office if you can send it to my email address i would appreciate it the address is [protected]@live.com
stork leggings
I never received this item . I received a email stating it was shipped 7/29 but not received. When I go to the support app it says error and when I try to track the item. If I try to see my order status there are no orders there. The support line does not give support. It just is an automated voice saying to use the app. There is no tracking number, I have not received a refund, and I have not received the item I purchased. I also did not receive an email stating why it was not received.
mobile phone [protected]
I got my parsel today which was a mobile phone for my granddaughter who 8years old when a set it up within 5mims it blew up and it burned my fingers also left me with no power in my house cost me £35 to get it reconnected what would have have happened if my grand child had plugged it in? Can you please advice me what to do [protected]@googlemail.com
![Wish - mobile phone [protected]](/images/complaint/full/914672/compl_15051420035097.jpg "Wish - mobile phone [protected]")
![Wish - mobile phone [protected]](/images/complaint/full/914672/compl_15051420946004.jpg "Wish - mobile phone [protected]")
I ordered a cell phone from you people and it came back on my computer as being delivered . It was not delivered and if you aren't going to ship my product then I want my money back. I'm sick of businesses that defraud their customers. Someone out to put you people in jail. I'm extremely pissed off.if you force me to get a lawyer then I will either the product or my money back its that simple
Daily giveaway
I've been trying to claim items from the daily giveaway for the past week and it always says that the item is not available. I'm on wish every night from 8:55 all the way through the end of the daily giveaway so I know it's not because I'm late because I'm on and ready before even starts. I've tried claiming different things, different colors or anything but it always says the same thing. Why can't I claim anything?
A good start at any minute between 9 at 915 for example if this starts at 9:03 that night it will start right when the clock strikes 9:03 so you what I do is I swipe two pages right from the give away And then keep an eye on the clock and immediately when it changes from 859 to 9 o'clock swipe back left twice to the give away. The reason you have to swipe right to pages is because if you only do one page it won't refresh when you go back to the give away You do this for each minute between 9 and 915 and on the minute that it starts when you swipe back to the give away all the items will say claim beside him and that's how you know it is started try to Beat the message that says the giveaway has started because that message usually pops up about 5 to 10 seconds after the giveaway has started and by then it's already over it happens very quick as soon as the giveaway starts within 10 to 15 seconds it's over with you have to be very quick you have to know what you want know how many clicks it takes the claim the Item in example, size, color. The more clicks it takes the longer it will take you to claim the item and like others are saying try to start all going for items with higher quantities because they are easier to get hope this helps good luck everyone
I won something from the daily giveway in wish and it says the item has been in your cart but in my cart there is nothing ugh help please
Wow. At least y’all have the damn feature! My boyfriend’s Wish app has had the Daily Raffle Giveaway for MONTHS on MONTHS on MONTHS, but mine still doesn’t! Pretty shady of Wish. I’ve reached out to them, & of course they always reply with an explanation of the rules when I’m not asking that (it’s pretty straightforward) considering how I’m inquiring about WHY I DON’T HAVE IT. Then they tell me to turn my phone off & on, make sure the app is up-to-date, uninstall & redownload...all useless info because I have automatic updates, turning my phone off & back on does literally nothing for the app, & uninstalling & reinstalling is always a waste of my time as well. I’ve done it all, & it never works. By the time I’ve been able to get someone to understand that I don’t even have the damn feature & I tell them none of the above “tricks” worked per usual, the response I get is someone once again explaining to me how it works because they haven’t read any of the prior conversation. It’s such BS. All I wanna know is WHY doesn’t my iPhone X Wish app have the feature, but they never answer my question. EVER. There have been other things that my boyfriend’s Wish app has had which mine never does, or sometimes my app will finally have the previously missing feature for Wish to just do away with it completely. It makes no sense & it annoys the hell out of me, especially because they never end up telling me why I don’t have it when I ask.
You will know if you won an item it will say success you have claimed an item and add it to your cart they pay shipping as well. You then only have 60 mins to hit the check out button on bottom of cart
I have won at least 40 times on the giveaway. It's not easy every second counts. Think about all the people that are trying to win at the same time. They only have so many items per night. Try and go for an item that they have at least 30 of. You definitely need to practice changing pages so it refreshes every 60 seconds. Because if you are not on that page when it starts you will waste valuable time and they will all be gone. I have also won several times it says item has been added to your cart and then the store is sold out, you can't claim another item because you already chose that's frustrating! I think it's fun though I check the upcoming items you can win the night before also. Some stuff is great others not they have great lip gloss btw
I dont see why you're complaining. Just frequently refresh. Today was my first time and the item I clicked immediately was out and I quickly went back and still got something.
Ok when I hit on a give away the blue gift box lite up and took me to my cart but its saying i have to pay for the item i claimed in the daily give away, I'm confused. How do you know if you won an item ?
You have to start refreshing the page right at 9pm and refresh over and over. I did it for the first time today and won!
What does the large blue gift box mean ? Not the small one. The larger one on the right of the phone screen ? I'm having that same problem, always saying none left. I think it's a joke.
The claim buttons appear, then the giveaway notification window pops up instantly to block your ability to press claim on any of them, then magically every item is "gone" when it refreshes immediately after that.
Yes the raffle is over with it's back to giveaways
stolen my money
Wish .com stolen my Money $169.This is online SECAM I advice people do not buy anythings from them, because they are thifet .Amazon or Ebay are safer Company, and have insurance, but wish .con be careful to share your bank information without SECAM site línea wish .Why without they do not have phones to calle them of people have complaits? Now I think you get it
dispute an item of$107 I did not receive. pay pal dispute. refunded the money. wish will not reinstate my account.
Wish.
Purchased items worth $107. Did not arrive. Contacted Wish support.
No reply. Again and again. Contacted paypal. Paypal investigated. Refunded $107.
Wish will not re-instate my account. They have asked for documentation which I have sent. Personal photo id which I have sent. But still no capacity to access my account.
I have emailed back and forth but still no re-instatement of my account.
Try to find customer support phone #. Am not getting anywhere with WISH.
promo codes never work
I am trying to use a promo code that was used a minute before i did and it says sorry, code expired. Is there any code i can use that works? I'm trying to purchase the 5 solid colored cargo pants. Any idea? Also, why is there not a customer service on the actual wish site. I mean, there is one, but not for the reason I need it to be. Please let me know something, or help with anything.
2tb flash drive
I just went online and attempted to purchase a 2 tb dual flash drive. when i hit the pay button I got an error message that some thing was wrong with my card. I clicked the pay button again and got the same message. when I checked my bank account the charge was processed twice. can you cancel this order and reverse the charges for me please.
dkhan
bulb?
Hello Customer service..
I asked for a bulb and controller changer and got a controller that does nothing...no idea why you send the wrong things...
I have bought from your website so many things and have been ripped off and let it go time and time again but I am now really fed up of it.
Also you have taken via PayPal two lots of £45 out of my bank via PayPal which I will have to address with my bank...more time wasting and a day trip which is what people avoid shopping online...explains how much I shop on wish..
Fuming...
Can you send the right product which should be a light bulb and controller and correct adapters so the product works...
It's a joke...
Kind regards,
Amanda Devine..
won't let me order with paypal unless I give them a copy of a credit card or bank statement
I have spent about $300 with them using PayPal. Suddenly they canceled my last order and refunded the money. E-mailing them is a waste of time. They want either a copy of a credit card (last 4 digits blanked out) or my bank statement. Not happening: that is why I use PayPal.
After finding numerous complaints I am not sure I trust them for additional purchases.
neewer 52mm camera photography accessory kit
I ordered this beginning of august, said it delivered august 28th and it's still not here. I have placed THREE complaints and have not heard a single thing. I need this for my classes. And they have my money. I would like to have my package please. This is the first issue that I've had from this website. I love this website I have three more orders on the way.
Overview of Wish complaint handling
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Wish Contacts
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Wish phone numbers+1 (917) 533-5998+1 (917) 533-5998Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone numberVp Communications+1 (800) 266-0172+1 (800) 266-0172Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone numberCustomer Support
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Wish emailsDPO@wish.com100%Confidence score: 100%Data Protection Officer contactsupport@wish.com92%Confidence score: 92%Support
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Wish addressOne Sansome Street, 40th Fl, San Francisco, California, 94104, United States
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Wish social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Wish contacts
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