Menu
For Business Write a review File a complaint
WoodSprings Suites Customer Service Phone, Email, Contacts

WoodSprings Suites
Reviews and Complaints

www.woodspring.com

Learn how the rating is calculated

1.1 1 Review 414 Complaints
Claimed
WoodSprings Suites has claimed their business profile
Write a review File a complaint

WoodSprings Suites Complaints 414

ComplaintsBoard
M
10:14 am EDT

WoodSprings Suites Changing of daily price after booking

Good Morning,

I was notified yesterday by the manager from the Woodspring Suites located at 2619 N Loop 1604 E. San Antonio, TX that there had been an error in their advertised daily price of $50.00 per night for the Non-smoking Double Queen Suite.

My Reservation was made on June 5, 2021. I made several consecutive reservations at that advertised price as I am relocating as a Federal Employee for the United States Air Force.

I was informed that I would only get the aforementioned price for the first week but would then be charged the new $57.00 per night.

Desired outcome: The company should honor their original advertised price for all of my reservations.

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
C
12:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

WoodSprings Suites Hotel general manager

I spoke with the general manager weeks before coming to this hotel from Texas to work a month. I explained to her over the phone that I get paid housing every Friday. I got there on may 18th and paid. The following Tuesday I was told I need to pay again. I should have paid till that Friday may 28th When I spoke w the general manager she told me she did not recall having that conversation with me. I paid again but only up to the 27th checking out on Friday may 28th because there are no more rooms available. My recite shows me needing to book there until June 26th. I was pretty much kicked out today with no where to go since everything is booked for Memorial Day weekend! then charged 45 dollars for I'm guessing late check out. I work healthcare from 6p-6:30 am. The general manager was very rude about the situation she messed up!

Desired outcome: Money back and whatever else you think could make this a better situation

Read full review of WoodSprings Suites
View 0 more photos
Hide full review
ComplaintsBoard
H
8:14 am EST

WoodSprings Suites Lost and found policy?

I checked out while forgetting a few belongings. I called the next morning to find out they directly through all belonging in the trash! As well as all but the general manager lives on site and for what I believe has created tension between residents.

Desired outcome: Can't replace what was lost

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
D
12:55 pm EDT

WoodSprings Suites Rip-off

It is truly ridiculous how hotels are price gouging those of us in need of decent shelter for the money we spend. These people are taking advantage of the less fortunate, especially when our choices are limited, by jacking up their prices. I ran out of options and had to check back into Wood Spring on Katy Freeway 77094. The first time they screwed me by not compensating me after being in a cold room for 3 days. This time, the microwave rust inside of it and yet again, the room phone does not work. I paid $346 plus change for 7 days. Add that times 4 weeks and it will total over $1, 345. This is robbery especially when they offer nothing but a room. I cannot afford this and Wood Spring should offer some kind of compensation. Some fairness would be nice for almost $1, 400 a month just for a room with a full-size bed and no comfortable chair or sofa to sit on. This is BullS**t.

Desired outcome: Financial Compensation during my stay

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
B
11:51 pm EDT

WoodSprings Suites Wood springs suites

The location in Arnold Missouri is very poorly run, takes forever to get your room even after check in is at 3:00. The manager walks around with an ego and just act like a jerk when in reality couldn't manage his way out of a paper bag. A lot of rift raft hanging around, it's pretty scary location. This location isn't about customer service at all it's about the manger having power. Typical of his personality

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
R
12:14 pm EDT

WoodSprings Suites Washer and dryers

The washer at this wood springs, gorege town, tx take your money. I put money into the washer and push start and they didn't start, the washer also don't fill up to the level it shows on the lid, it only fills half way. The dryer will not dry your clothes. No matter how much money you put in the dryer will not dry your clothes. It cost me $12.00 to dry two loads of clothes. I tell me you just care about money. I was not refund for the amount. Please fix your washer and dryers. I like staying here at wood springs, but your washer and dryers are junk.

Desired outcome: To fix the washer and dryer and get refund for when they don't

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
B
5:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

San Antonio Texas Woodspring suites south access i35 south. We have been staying at this motel for 6 months now I left your employee that works only on Wednesday night. Was having sex with my wife my name Benito Lerma wife's name Cynthia Lerma. Room 220 now I have an audio recording of him coming in my room at 3 am while my son and me are asleep he'...

Read full review of WoodSprings Suites
ComplaintsBoard
P
11:26 am EDT

WoodSprings Suites Need Help

Confirmation number
[protected]
I booked this reservation and you charged my bank account $327.46. However when I arrived to check in they had no room available. NO MONEY should have been taken from my account until I was checked in and had a room to be charged for. I want a full refund.

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
J
10:50 pm EDT

WoodSprings Suites Service and cleanliness and prostitution

First of I had to clean my own room upon check to find damage and drug paraphernalia. Sencond I was approached my several guests asking me if I was a prostitute. Thirdly hotel manager called me a drug addiction locked me out my room blamed me for damage and kicked me out a day early. Last but not least there was a 250 fee charged to my account. I would like some resolution to my inconvenience of having to find a hotel room on a saturday night

Desired outcome: I want a full refund

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
J
5:14 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

When I check in Feb 10th, 2021 the room was filthy. I was to tired from moving everything in and really needed a place to stay for me and my boys. So instead of asking for another room I took pictures and clean the room for two hours. A leak was under the kitchen sink and they gave me a bucket to put under the sink instead of fixing it. There were a couple...

Read full review of WoodSprings Suites
ComplaintsBoard
N
1:58 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

People smoke weed on floors that are non-smoking constantly. Very annoying that management doesn't do anything about it. I have complaint several times. This is the 2nd day in a row where the entire floor smells like weed and there's nothing I can do about it. Front desk only says I will check it out but yesterday the same thing happened and the smell continued for 6 hours.

Read full review of WoodSprings Suites
ComplaintsBoard
J
1:37 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Been staying at Woodspring Suites off of Pat Booker in live oak Texas for about a month my wife and I and my two daughters got kicked out by the manager for the reason that one of my older son was warned not to go to the hotel he decided to go again and for that reason we got kicked out of the hotel I have no control over what another person wants to do he...

Read full review of WoodSprings Suites
ComplaintsBoard
M
10:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My family and myself are staying at Colorado Springs location a gentleman at the front desk harasses us because we are other mixed race and he harasses other people that stay here of mixed races his name is Mitch I'm good myself and others have witnessed him and been harassed by him for not wearing a mask but when a white person don't wear a mask including...

Read full review of WoodSprings Suites
ComplaintsBoard
H
1:44 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I would appreciate someone from your corporate office to call me first thing in the morning. [protected] Heather The manager, John Johnson, has not handled the situation since my stay despite my daily complaints. I am staying at the Woodspring Suites hotel in Castleton Indiana and I've been here for four nights and this is my last night. Your manager ha...

Read full review of WoodSprings Suites
ComplaintsBoard
L
8:47 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today's Tuesday, November 24 I was locked out of my room yesterday November 23 came down to let them know I was going to pay the 140 that I owed... but then I get told by the Mansger, Sam, that I can't get back into my room? Because I have to pay the 140$, which I understood! But then as the badgering of the money threats to call police? Not being...

View 0 more photos
Read full review of WoodSprings Suites
ComplaintsBoard
J
11:51 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

So I was waiting in the lobby for my wife to let me in when a lady approached me very loud and aggressively and said what are you doing. Mind you she didn't explain she was an employee and it was 1:30am I was tired and not feeling like socializing so I just ignored her. My wife opened the door and this lady screamed at me get out of my hotel you aren't...

Read full review of WoodSprings Suites
ComplaintsBoard
K
8:44 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

NEVER STAYED AT THIS HOTEL BECAUSE IT WAS FILTY. FROM: Lemuel N King 2471 W Edgewater Way, #1050 Chandler, AZ 85248 TO: WoodSpring Suites Colton 2050 West Valley Road Colton, CA, 92324 DATE: OCTOBER 19, 2020 I was emailed one of your surveys regarding my stay that I did not do; and there was no space for what was needed to be said on the survey. I...

Read full review of WoodSprings Suites
ComplaintsBoard
M
3:37 pm EDT

WoodSprings Suites Left out in cold a employee

This is Michael L Parton, requesting to speak to Anudra I have issues the way I was fired an mistreated and sexually harassed. when you was active administrator I let you aware of these issues, never reported in matter of fact sir you made my job harder to deal with an out of respect to ANY BOSS I have address them as sir an you told me it was a sign of weakness, you yelled at me in front of fellow employees asking why my brother took a man to a different facility thinking my brother did it, without even investigating it! Never happen as I explained to you, not even a apologize! just like the sexual harassment was reported, every employee was aware of this even Jalisa! As my active administrator you should of reported to your boss, I felt abused an with me telling you this took a lot of courage, and then for you to walk away an not say nothing is unbelievable, then when you hired contractor to finish the out of order rooms an traveling manger Betsy came in I was told by contractor that you thought my work as bad work an maybe before I get fired I should be looking for work else where, I worked 7 days a week never missed a day for ten mo straight 4 weeks before I was fired I called hrto let them I felt I was getting fired an was told by amy I have no worries as long as I do my job I cant be fired! I will not stop until my voice is heard robert fired me an woodspring never reported my concerns nor my abuse! My voice will be heard so it never happens to another employee so much more to say not even my pto not paid an left out on the streets! No one will give me roberts boss number, robert is cruel an to know about the abuse I went threw he made sure I had no voice!

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
G
3:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On thursday 8/13/2020 I checked into the woodspring suites in texas city tx for a 1 week stay. They billed my credit card $398.42 for the week. Due to a family emergency I check out friday 8/14/2020 or the very next day. They charge me $153.68 for a 2 day stay and $398.42 for a week and I was informed by the front desk and manager that the $398.42 that they...

View 0 more photos
Read full review of WoodSprings Suites
ComplaintsBoard
D
4:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
WoodSprings Suites has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had to buy my own cleaning supplies to clean my bathroom. I took pictures and showed the really nice lady at the front desk and received a night for free. But when I checked out I was charged $100. When I called the lady said that my room was dirty and I left trash which was a lie and that I damaged linen which was another lie. The weekend shift is not...

View 0 more photos
Read full review of WoodSprings Suites

WoodSprings Suites Reviews 0

Looks like WoodSprings Suites has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

Overview of WoodSprings Suites complaint handling

WoodSprings Suites reviews first appeared on Complaints Board on Apr 10, 2017. The latest review Service at motel was posted on May 8, 2024. The latest complaint Not accommodating to guest basic needs was resolved on Oct 24, 2022. WoodSprings Suites has an average consumer rating of 1 stars from 415 reviews. WoodSprings Suites has resolved 13 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.2
1 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. WoodSprings Suites Contacts

  2. WoodSprings Suites phone numbers
    +1 (301) 592-5000
    +1 (301) 592-5000
    Click up if you have successfully reached WoodSprings Suites by calling +1 (301) 592-5000 phone number 0 0 users reported that they have successfully reached WoodSprings Suites by calling +1 (301) 592-5000 phone number Click down if you have unsuccessfully reached WoodSprings Suites by calling +1 (301) 592-5000 phone number 0 0 users reported that they have UNsuccessfully reached WoodSprings Suites by calling +1 (301) 592-5000 phone number
  3. WoodSprings Suites emails
  4. WoodSprings Suites address
    1 Choice Hotels Cir., Suite 400, Rockville, Maryland, 20850, United States
  5. WoodSprings Suites social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.