Sirius XM Radio review: Billed for services which never received! 58

Please do not sign up with XM. It is a nightmare. Don't, just don't.

I was billed for my xm radio then received a phone call from XM saying the sales person took my information incorrectly. I then was refunded that amount and charged a new amount that was $9 more expensive. 3 weeks later I never received my radio (which was a gift for my husband that was already late), so I called and was told that the radio was shipped to the wrong address and that I should call UPS. I explained to the person that UPS will not speak to me since I am not the sender and have no tracking information. She said she would take care of it and after still not receiving the radio, I called again this Saturday. I was on 2 phones for a total of 1 hour and 25 minutes. I was never put on the phone with a supervisor and they continued to tell me they could not find my account, when just a week earlier they were able to find the account. Now I am left with no radio and a credit card charge dated 10/27 for the radio. I had to tell my husband about the gift since it is now 6 weeks late. I am FURIOUS! This is the worst customer service I have ever experienced. All of the people are not located in the United States and simply read off scripts etc. There is no customer service about these interactions. In fact, they tried to send me to technical support 3 times, which makes no sense considering I purchased the radio over the phone and never received it. The people who answer these calls cannot comprehend that I do not have an account number since I never received my radio. It truly is unfortunate that XM and Sirius hold such a large market share. WORST COMPANY EVER!

This is my letter to the Attorney General that I believe is worth sharing:
Hello. I just wanted to inform the Attorney General about XM Radio. My radio stopped working in October of 2010. I looked back in my Discover Card records to check when the last time I had paid to make sure my subscription had not run out. I have been a customer of XM Radio for 5 years. Looking back in my records I found that I had been charged twice in one year of a one year subscription.
After I discovered the double charge I called XM Radio to straighten out my issue. I have never received such horrible customer service in my entire life. I have spent over 5 hours on the phone attempting to resolve my issue. During one of my many phone calls I was told to fax over my credit card information to resolve my problem. I blacked out all the credit card information and left visible the charge from the company in question. After the promised response within a 24 hour period I never heard back from the billing department.
In the mail I received a letter saying that XM Radio was going to reactivate my account for free for two weeks. I then received a letter from XM radio informing me that I am a valued customer and to call their customer hotline if I had any further problems. The new problem was that the two letters had two different Radio ID #’s and two different account numbers.
I then called for the third time to ask why I was told my account was still active when I got a piece of mail saying that they were going to reactivate it for free. I spent an hour and a half with a woman from the “Corporate” office. Cheryl was unable to figure out what was going on and why I had two different radio accounts #’s when I had the same radio for over 5 years. At the end of our phone call when she was unable to resolve my issues which were a broken radio and being double charged, she promised to call me within 48 hours with a resolution to my problems. I never heard back from her.
I called Discover today 12/02/10. I had placed a claim back in November to dispute the double charge. They were able to talk to XM Radio and get my money back. I then was informed by Discover that XM Radio had double charged me in 2009, once in December and once in July. XM Radio has no records of me being charge in July 2009 or July 2010. Discover found that XM Radio issue a refund for the double charge in July 2009 on their own. However this July I did not receive a refund until I contacted Discover.
Today when I contact XM Radio to cancel my account again I waited over 10 minutes to actually talk to a person. When I canceled my account I was told there was no confirmation number but they could send me an email to confirm that my account was canceled, and again it could take up to 24 hours. When I asked why there was no confirmation number and that I found it strange the response was “well sorry I can’t just make up a number to give you.”
I looked up XM Radio complaints on Google and found this link XM Radio — Billed for services which never received!
Many people experienced the same problems. I thought I should make you aware of the problems before more consumers are ripped off. Thank you for your time and consideration it is greatly appreciated.

Last year XMRadio charged me for a renewal that I did not authorize. I called & after talking to many people that were difficult to understand & being hung up on multiple times I finally got my money refunded. At that time I told them never to charge me again. I wrote a letter with the same instructions. Today I learned they have charged me another $47.93. I now have to cancel my credit card & get a new one in order to stop this. I called again & after going through several reps & being hung up on several times I contined to call. I finally was transferred to a man who says he has taken my card # out of their system & my money will be refunded. We will see. I will be checking daily for my refund. My recommendation is either not to do business with this company or arrange to send them a money order, cashier's check or personal check. They cannot be trusted with your credit card info & they are liars. I am sure they train their reps to argue & hang up. I liked the XMRadio but their customer service is non-existent so I will live without it as I have done in the past.

XM Radio has absolutely ATROCIOUS customer service. They will lie to you, overcharge you, and dismiss any complaints. If you doubt me, do a quick Google search for XM Radio Customer Service and read the thousands upon thousands of disaster stories. After too many years of trying to make it work with this relatively new company, I've given up after they recently overcharged me and refused to refund my money, and instead just decided to credit it to my next year's bill (a bill I won't be paying). Three calls all netted promises of refunds, but none came. I sent an email, and received a 2 word response -- "Assume resolved." Of course they never resolved anything. Stream Pandora or another phone-based radio system into your car or home, but avoid XM at all costs.

When my XM Radio receiver started having problem with signal strength in Dec 2010 an XM radio tech said my receiver was broken. Purchased new receiver but same problem. XM radio techs never resolved issue, never returned calls, and their customer service charged me for switching service to a new receiver without telling me about the charge. When I called to cancel service XM Radio they told me my contract renews automatically (apparently perpetually) and there was nothing I could do. Oh yeah? I called the bank and had them issue a new credit card. Customer Service is miserable. Could not understand what the reps were saying most of the time and the background noise of the call center doesn't help.

The company made over $300 in additional charges to my charge card. A representative could not tell me what these charges were for. I requested the charges be credited to my account and was told billing would contact me. That never happened. I have made numerous calls to XM, many of which resulted in disconnects. I cancelled my service but have been unable to get a refund of the overcharges. They also have a practice of switching the radio ID. I purchased a new vehicle and called to request the old radio be cancelled. I was told the new vehicle had a 3 month free subscription. The old radio ID was transferred to the new vehicle so I did not receive the 3 months free service. This event has nothing to do with the overcharges. I would like to know if anyone has taken the company to small claims court, which I am considering.

This company need a class action lawsuit against it. They overcharge, then refuse to refund your money, saying you have a "credit". I don't want a damn credit, I want my money back!

I bought a 2011 Nissan Rogue that was pre-installed with XM Radio. If I would have known the harrassment I would receive later, I would SERIOUSLY not have purchased the vehicle.

After 90 days of the 'free' service, it stopped working. I didn't use it, so it didn't matter to me.

I started receiving correspondence via mail, offering half off of the yearly service price - I recycled them. After a month of getting letters twice a week the phone calls started. The number they had was my landline, which I don't use that often, but they would hang up on the machine, so I would get that annoying fast busy as my message. This was happening 3 - 5 times a day, 7 days a week. After two weeks, I grew tired of it and decided to check my caller ID. I called the 877 number, and sure enough - it was XMRadio. I asked to be put on the Do Not Call List (DNCL). They asked for my number, which I gave them, and they said they didn't have record of that number. I assured them that they did, since they had been calling me for weeks. She kept denying they had my number. I asked to speak to a supervisor, and waited more than 20 minutes, a Supervisor came on and told me the same things. I told him they were most certainly calling me. He said it might be another department. I said I don't care which department it is, put me on the DNCL. He said he would.

THE VERY NEXT DAY, I had the busy signal messages again. I checked caller ID and they were now calling from an anonymous number. RIDICULOUS. I blocked anonymous calls and have been busy signal free for one day. Let's hope it sticks.

I just spent an hour and a half on 5 separate calls to XM's "Customer Service". My calls were dropped, and I had to go through a gauntlet to TRY to get to a supervisor. I wanted to get better pricing on my subscription, I won't pay retail prices, and I have had their service since XM got to California.
I never got anyone fluent in English, that could explain what they could or cold not do clearly, could help me with my account, or simply do as I ask and send me to a supervisor. Why do I pay these high prices when I can get better service on my cellphone for free?
I went through the same thing 6 months ago. I am not going to subject myself to this poor service any longer.

AwfulAwfulAwful service, ...it's really a disservice. They have screwed up my account and billing several times before, but that was before I had better choices in music availability.

I had a very similar experience with XM. This company has a complete disregard for customer service and their cancellation policies are nothing short of extortion. I would advise anyone looking at XM service to reconsider. It is certainly not worth it.

Worst customer service on the planet! After my fourth call trying to receive stations that I'd always had, that mysteriously disappeared after their 5/4 channel lineup change, I was offered a $5 credit for my "inconvenience", which was an insult. Still wanting the service, which we've had in multiple vehicles over the years, I attemted 3 more phone calls, was offered a service credit of 3 months, and told that my issue would be "escalated" to the back office, and I would receive a call back in 7 - 10 business days. I cancelled both radios. Hello AM/FM! I will enjoy reconnecting with normal radio sans sleazy ads.

If XM Radio calls with a good offer...say NO! I was telemarketed on my cell phone and offered a deal on 6 months of service. I accepted and gave them a cc #. After 3 months my service ended. I tried calling twice, both times I sat on hold for over 15 minutes so I hung up. Then, 3 months later I notice a charge for $92 on my cc statement so I called again. The auto attendant said my call would be ansered in roughly 8 minutes...22 miinutes later I get an answer. The employee notes my story and asks me to hold for moment while he transfers me to a specialist. I held for an another 33 minutes until I hung up and called my credit card. Whats realy wierd is that they didnt recognize my cell phone # on the acct but thats where I was telemarketed. I had to cancel my credit card because its a reacurring charge and I cannot get XM to canel it! This has become a fraud company. Beware!

HONEST MISTAKE. Call me unobservant, ignorant or worse, if you wish. I decided I no longer wanted XM radio in my car. Unaware of AUTO RENEWAL policy, I just stopped paying, figuring since this is a pay in advance service, you don't pay, you don't get service. Right? Wrong. Got a collection notice from 3rd party. Called XM and acted like an idiot and got nowhere, naturally (duh). Learned that it is the customers responsibility to CANCEL. All the responsibility was put on me. Per XM (Ann), "It wouldn't be fair or reasonable to the customer or to the company to just stop the service."

Fair. Reasonable. Hmmm…. Surely, I am not the first who has failed to cancel, and I certainly won't be the last. It took XM less than 40 days to send my account to collections after they shut off the service and they did not try to contact me. No email, no phone call and no bright colored envelope. Reasonable goes two ways, especially since failure to pay on a pay in advance service results in collections. It would be reasonable to contact customer shortly after missed payment to see what the issue might be.

Reminds me of Blockbuster and it's unfair late return policy. Class Action anyone?

In my case they just charged me 6 months before the subscription expired. I complained & they refunded my money & in 3 months they charged me again. I continued to scream & they refunded my money again after much aggravation to me. Just getting to a live person to complain to is a major accomplishment. They will put you on hold & leave you because they expect you to get tired & hang up. If you get to talk to someone, in most cases they just tell you what they think you want to hear & then do nothing. The AG's office needs to investigate this corporation. They have a good product so I don't know why they have to steal from & lie to their customers.

I have had the trail XM radio twice when purchasing a new vehicle. Both times were a nightmare. Their customer service is all forein, can't understand them, they are dumb as rocks and any issue you have will continue as they have never resolved any. After the trail ran out that kept calling and sending mail with discounts on the service. I did purchase an additional 6 months and when that ran out, they automatically renewed the account with no authorization from me. When I found out, I called to cancel, they said they would take care of it and then sent me a bill for $38.00 for month of service. They need to stop putting these in the new cars until XM radio gets their **** together.

I am having issues with cancellation as well and after reading all these reviews the only thing I can feel that will entirely destroy their image is hitting them on Facebook. This year Facebook have/already surpassed the outreach of Google. With that being said, when word gets out and more and more people have this issue the page will go viral !

SIRIUS XM radio is a thief. Who handles class-action lawsuits? We were involved in an automobile accident March, 2018, at which time our car was totaled. We immediately contacted Sirius XM radio and notified them not to charge our account accordingly. They agreed and continued to charge our account. Upon continuous charges, we called again, at which time they promised to credit our account for the nearly 8 months of charges they fraudulently made against our credit card. As of February 4, 2019, they claim to have no recollection of these conversations nor record of escalation department resolution of our claim. They were only willing to credit our account $2.54! Someone has to stop SIRIUS XM radio's fraudulent and criminal acts. By the way, the escalation department was supposed to call us with our credit confirmation, but of course they never did! Ironically, there is no record of these conversations. Aren't all calls recorded!