Sirius XM Radio
Reviews and Complaints

I recently perchased a new car that is not compatible with XM radio. I prepaid for a full year with my previous car, so I called to cancel that subscription. I was then told that they would sell me a portable xm radio for my new car for only 10.00$. And I was also told that the deal was only when you purchase a 3 month subscription, so the Lady was going to cancel 3 months of my old subscription and leave it as a credit in my account and add on 3 months using that credit so I caould get the deal. Also, the shipping fee for my new radio would be waived. I was finally @ the payment part of the conversation, when are call was disconnected. I called back and got a completely different person and was told I had to start all ovedr again! I had to explain everything the previous women had offered me and this process took about 45 mins. I was repeated back my banking and shipping info 3 times and was sooo ready to be off the phone.. I was told I would be sent a confirmation email with all of the tracking info. Almost 2 weeks went by and I never recieved my radio. I also went back and checked my emails and realized I was also never sent my confirmation. So I called them and was shuffled around and placed on hold for another 45 mins ( my entire drive to work). When the guy finally returned to the call, I was told that NO order had been placed! What the Heck was I doing on the phone for that long doing then. And where had my cc & shipping info gone? Buy this point I was behond frustrated and walking into work. So, I told the guy out original agreement and told him he needed to place an order imdeiately, overnight my radio and waive the shipping fee. Which he agreed to with no hesitation. I had been very firm for the 1st time with these ppl and was happy with the outcome...Wait for it...Until 2 days later when I get an email from my bank that my account was overdrawn. I looked into it, and found out that my account was charged 4 times by XM radio. I was charged 18.48 for the radio and shipping. 1.00 transaction fee, another 1.00 transaction fee and a 45$ activation fee. The ammount agreed upon was 10.00$. I immediately called them and asked to speak to a superviser. Yet again, I was placed on hold and shuffled around for over an hour. They just didn't understand why I was so upset! By this time, I was feeling like a broken record repeating myself over and over again. This women Finally agreed to refund me the 45$ activation fee, but refused to refund my shipping fee! After all of this inconvenience they were actually trying to charge me more again! I refused and she finally agreed to waive it. After all of this, nobody ever apologized for any of this. Needless to say, I still have not received my radio, or my refund. I feel XM radio does not care one bit about the customer service, because they know the consumers have no other choice in this monopoly!

For almost a year we called, then called again and again to ask them to cancel our service. Each month they billed us so we consistently asked for a refund. After 11 months they finally cancelled the service but would only refund us $9.08 because we did not complain about the issue! I repeatedly asked for a supervisor and they said that would do no good. Couldn't even speak to one. This decision to pay us the $9.08 came from the accounting department! My bad for not putting it in writing sooner. However, I finally did, sending a registered letter to the CEO, Mel Karmazin. No surprise that we haven't heard from him either.

Sirius XM does not and will not respect our nation's Do-Not-Call laws. Sirius XM does not and will not respect requests to remove someone from calling lists. I've demanded multiple times in writing that Sirius XM stop calling me, but the calls have escalated instead. Sirius XM came with my new Toyota, despite the fact that I didn't want it and would have opted out if given a choice. Now, neither Sirius XM nor Toyota will do anything to stop the harassment.

Before our Sirius Satellite radio subscription had expired (at the end of 2010), we called customer service and negotiated a new package and rate for the forthcoming year. Their renewal rate was about $265 for another two years, but we negotiated a lower one-year package price of $100. I checked my Sirius billing account, and discovered that not only had they gone ahead and renewed the account for an un-authorized 2-years, they had also billed the credit card over $300. I have the sense that they try this scam on everyone–overcharging wildly on the off chance that many people will avoid the time hassel of a confrontation and just pay the inflated bill.

Cosby of Sirius called me 12/30/2010 and asked for updated billing info, which I gave.

She could not find any record of a credit I was supposed to receive toward my next bill, so I told her repeatedly and emphatically-do not bill... cancel service. She nagged me for 4 more minutes and I hung up.
I have been billed $177 and have no service. I spent 46 min on 1/3/2011 to "customer care", Kirby, who was useless.
I am to fill out a police report, then the charge will be canceled by my Visa issuer. I have also canceled that card, and filed an FTC complaint.

Customer service is worse than negligent: it is fradulent.
This has cost me so much time (cell phone charges) and stress that I want to remove the part of my car radio that can even remind me of Sirius.

(DD/MM/YYYY)31/08/2010 I subscribed to sirius canada for three months, As I spoke with the representive, it was only a ''test'' to see if I like their radio, so, there was no more charges to me.

December 1 2010, the subscription Is suposed to end and my radio got thieved about 1 week or 15 days before the end.
I never cared about the subscription even if I don't have no more radio because it's suposed to end december 1st.

Then, june 28 2011, after a stupid canada post strike of one month, I received my june's Visa bill and, SUPRISE! Sirius charged me 58.30$ 02/06/2011 for 3 months renewal !

I call sirius, they first tells me that their computers are off-service for 2 hours.
So, I called them back 2 hours later.

We start talking about the problem thinking it would be because of the stolen radio but, the reprensentive tells me that no one could have renew my subscription back without the 4 last numbers of my credit card.
So, we start lookin' with my informations in his computer what's the problem and he tells me I never stopped the subscription and it renewed automatically december 1st.

So I started complaining that it was not the final arrangement we had and that this is unacceptable, but he tells me that I received a letter at each renewal plus an email. But I never received them !
I tell him that I received nothing and he says that I lie and that I received everything.
At this point, I ask to talk to a letter and email representive to see what's wrong with their systems, He promptly said no I can't and that is not a departement that I can speak with.

It end that, he offered me 3 months subscription free and a free radio. I declined and told him i'm not going to let them scam me.

To follow...

Use caution when looking to XM radio for your entertainment needs. They have a good product but if you ever have problems with you bill they are completely impossible to work with. They have given me four different invoices in less than 30 days and still have not resolved the problem. On top of that they charged me $2.00 each time they sent me a different bill. I have had to contact customer service more than six times and have spent HOURS on the phone trying to resolve the problem. Have been told several times that a supervisor would call to discuss my billing issues and have not heard from anyone, other than an electronic "survey" as to how my inquiry was handled. Their "smoke screen" of they are concerned about customer service is just B.S. They may advertise as being the #1 provider out there but with their total incompetents they won’t be for long…Good luck !

I received a bill from SiriusXM in May 2011 for $41. I called and told them I disputed the bill and was told they would settle for 1/2 but I had to pay immediately. I declined and said I would not be paying. This month I received a new bill for $46 with a late charge of $5.00. I called, spent 15 minutes on the phone with a customer rep. who basically told me the account had somehow been reactivated in March but there were no notes as to why. I asked to speak with a supervisor and was disconnected. I called back and went thru the same routine again but this time asked the customer rep. to note that if I was disconnected I would not be calling back. I was transferred to Amy, employee #720076, who basically told me charges continue to accumulate until I call to cancel so that my $4 balance has grown to $46. I explained I never authorized re-activation in March and I never received any bills until the one in May when I called. she said the money was due. I asked for her supervisor and was told it was Sunday and she was the supervisor on duty and there was no one above her. I asked for her managers name and phone # and she refused to give it to me directing me to the Sirius website to file a complaint. I told her to refer the account for collections as I was not paying and she said it was noted in my file. I cannot believe this company will argue for so long with 3 different employees over this charge. It's no wonder they are going out of business. I am informing the 3 credit bureaus of my dispute before Sirius or any collection service can notify them

I have tried via email to get Sirius Radio to stop emailing me advertisements about one thing or another. I have called at least 5 times and complained yet I still get emailed about this and that. You would thing they could get something so simple fixed but they cannot. Finally I cancelled and am waiting on refund. Hoping I actually get it unlike many bad stories I have read on the internet.
If you don't want cinstant emails from this company I suggest you not get hooked up with them.

About a year ago I bought a new car that came with XM satillite radio. A phone call soon afterward gave me an additonal 6 months for only $4.99 total. When the 6 months ended I received a bill for approximately $750 for a lifetime of XM radio. I did not remember ordering such. When I called to complain they said I could cancel my account, but I would still owe the $750. They told me that by taking the $4.99/6 month offer I agreed to the lifetime package. I talked to everyone possible over the phone and was told the same by all...pay the $750 or be sent to collections. I paid the amount to avoid bad credit, but am still strapped by the amount on my credit card that I could not afford. This was nothing short of deceptive practice and wish I had recourse to get my money back and cancel my subscription. Any help?

XM Radio subscribers Beware!

This company should be investigated for their questionable billing practices. too bad they are the only current satellite radio provider. Use direct billing only-

They use non-domestic off -shore customer service personellwho are difficult to communicate with. The on-line billing statement for multiple radios is deliberately confusing and the math is not coherent. Do not sign up for long term automatic credit card billing- the savings is not worth the hassel of trying to figure out how much one has been overcharged. Great music- lousy customer relations- If only there was another service to switch to...

I'm another one who had dirty dealings with Sirius XM.
My daughter chose a Sirius radio for her birthday. I was told at the time that I had to pay for 3 months at $12.89 a month for the service. I did. This was 4/3/11, so my service should have gone to 7/3/11.

On 5/28/11, I called Sirius to make sure that the subscription was not extended beyond the date for which we paid. My daughter came home tonight and told me she lost 2 of her channels. I called to get the radio refreshed (wouldn't work online) and found out that Sirius had canceled her service! I asked them to reinstate until the date we paid for, which they did. I also found out that they charged me a $75 early-termination fee that was not disclosed to me at the time I ordered the service. I was told tonight that anyone who cancels prior to having Sirius for a year is charged this fee. XM never did it to me, although I was told tonight that their policies are identical. After this last month of service ends, no more Sirius for us!

Like so many posts I've read, we also have fallen prey to the XM "Sorry you can't Cancel" fraudulent business practices. Also like others on this and other forums, we bought a car, had a few months free, tried to cancel, got talked into a "no cost keep using it period" and then was informed we owed them even though we NEVER wanted this service since we took delivery on the car!

This company, and their unbelievably brainwashed employees who posted on here - still can't believe some of those - should be fined and run out of business by the FCC, FTC and probably the Justice Department.

We again tried to cancel today, even agreeing to pay the minimal balance they said I owed, but was told because I would NOT (DO NOT!) give them a credit card, that we had to call back AGAIN to cancel after they receive the check...what?

Someone please let me know if there is a Class Action Suit...I will sign and not expect any $$...just shut these idiots down! Oh, and for all those XM employees -- honestly there are companies that probably pay better and are reasonably ethical like the guys with the Golden Arches...of course they do have hiring standards!

Help? Bought new vehicle last June came with free 6 month trial then bought 5 month promotion. Promotion is to expire in a few days. Was on the phone on hold multiple times total over 1 hour, was transferred to cancellation dept 3 times to be on hold for well over 10 min with each transfer. Finally reached cancellation representative and told him I wanted to cancel. As soon as I gave him my phone number the line went dead. On final call I demanded a supervisor, Jessica Garcia answered but said she was in charge only of activations and was the top and only supervisor and in a rude voice she said "as I've told you 3 times I can only transfer you back to the cancellation dept". Also went online -set up password yadda yadda yadda with sirius xm so that I could manage my account only to find choices are to activate or renew but NO CANCELLATION choice. Now have messed with this for well over 1 1/2 hrs. Who can tell me how to cancel? Don't ever subscribe to Sirus XM even for free trial. Life is too short-just use AM/FM radio.

I have tried on several evenings/late afternoons/mid day (different times) to get through on XM's satellite radio customer service line/customer care phone number provided in their literature I received regarding extending my contract another year and have had very long wait times although their message says someone will be with me in approx. 5 minutes. I have not gotten through to date on this phone line to speak with a customer service representative. I do not have a computer at home and am using my firm's computer to sent this message. I NEED a phone number where a REAL PERSON will answer and respond to my questions. They obviously want to renew my contract but do not provide numbers where I can reach someone. I cannot continue to use my firm's computer to try to get through. HELP!

Despite repeated requests, Sirius Radio continues to call via its telemarketing vendor trying to get me to subscribe to their service(s). I have, on at least four occasions, told the person calling that I was not interested, that they should not call again, that they should remove me from their call list, that the phone number they are calling is on the National Do Not Call List. On the last and most recent call of this date I asked the caller if he was an employee of Sirius Radio, he stated that he was. Upon further questioning he admitted that he worked for a third party marketing firm. I asked if he was paid directly by Sirius Radio, he answered affirmatively. Upon further questioning he then said he was paid by the telemarketer. I asked for his name and i.d. number, he hung up. I have sent two emails to the President of Sirius Radio at Michael Langford mel.[protected]@siriusxm.com. He has not responded.

I received several emails from Sirius that they couldn’t bill my credit card because it was expired. I didn’t have an auto-renewal on the account and when I purchased the service, I paid for 3 years. Two years into the service they are saying they need to bill me to renew it, which was what the auto-renewal bill was for. I repeat I did not have an auto-renewal on the plan, I never agree to those terms.

Since I paid for three years and they were billing me at the two year mark I decided to cancel my service since I don’t want to work with such a disreputable company. I called them to make sure they understood to cancel my service. The representative I got barely understood English but I tried to explain I wanted to cancel my service. Instead he insisted that he would give me 5 months for some price, I told him I had no interest in continuing the service. After quite an ordeal I thought he understood what I was saying. This was Feb 15th.

On March 19, after receiving several emails saying they were still trying to charge my credit card, I called them back to see why they haven’t canceled my service. I waited 20 minute for a representative to answer. They said they were trying to bill me for the service and did I want to cancel the service. By this time I didn’t even own the vehicle anymore and told them so. After the conversation they asked me what I wanted to do. Again trying to explain I didn’t have the vehicle (and I wanted to active a new vehicle) and cancelled the service back in Feb they still were asking what I wanted to do. I couldn’t seem to get it across to the representative (again didn’t understand English) that I didn’t want the service, was not going to pay for the service on that vehicle and I didn’t own the vehicle anymore. The representative then asked if I wanted to speak to a supervisor to cancel my service and I told them I definitely wanted to speak to them.

The supervisor got on the phone (after a 10 minute wait) and asked what they could do for me. I went through the whole scenario again and she asked me what I wanted to do. So I went through the whole thing again and still never seemed to get it across to her (she did not understand English any better than the others). The supervisor finally said let me transfer you to a supervisor to cancel your service and put me back on hold without even trying to understand what I was trying to say and that I wanted to activate a different vehicle. I waited on hold for another 20 minutes with no answer I finally hung up.

I still don’t have resolution on the ordeal. I was actually calling to activate my new car as well as figure out what was going on with the vehicle that I no longer owned, but ended up with no resolution on the issue and no service on the new car.

From my perspective Sirius is the worst ran company and the worst customer service I have ever had the unfortunate dealings with. Even trying to give them business they weren’t able to understand what I was asking for or trying to explain.

Even though this company has an an active website which invites new accounts, I have found it impossible to subscribe as a new customer. My experience would sound humorous were it part of a Monty Python sketch, but in reality is a waste of time and very frustrating. Before I tried another attempt maybe next month, I started to wonder if they were that bad to deal with when they had not got my credit card number, what might it be like if I became successful at signing on as a customer. With that in mind my research led me to this board and saved me from becoming another victim thanks it's contributors.
My experience was that over the last year or so I have visited their website in an attempt to subscribe, but each time there has been a statement that none of the radios were available. I recently checked it again and the site at last stated an in stock condition, so I started the order procedure only to be foiled at the shopping cart stage with a new "out of stock" notation. I then phoned XM and tried to find out when and if they would be in stock and even though I had explained that I wanted to subscribe I wanted to order both subscription and radio at the same time. they stated that they had to have the serial no in order to activate the radio. I reiterated my request and reasoned with them that a subscription was no good to me without a radio, and when might they be available. The person was very difficult to understand as English was not his native language, but did not want to listen when I kept asking him when the radio would be available as this seemed irrelevant to him. We just kept going in circles, so I hung up. Thinking that maybe he was the janitor I tried calling back about half hour later, but just prior to this opened their web page, and this time it did state "unavailable' on the product page. Bottom line was that although I got through to a different person I had very much a similar experience to the first one, but in the end did tell me that the radios would be available the following morning. I told him in that case I will place an order the next day through their website once I verified availability there.

The next day sure enough the website again stated "unavailable". I thought I would call one last time and it was answered by a woman who acted just as stupid as the other two men. I asked to speak to a supervisor and after another five minutes on hold another man came on the line, who again had difficulty with the language and once again asked be for the number on the radio, so we went through the whole thing another time. He then said that the radio was available and then changed his mind saying it was not but they had another model. I asked what was different about it to the one I had been trying to order and he told me he did not know. I asked him if I would be able to connect it with my home stereo receiver without having to buy and extras like powersupplies or antenna. He replied that it would work ok. However the price was nearly double that of the one that was still unavailable, so I again asked him what made it worth the extra. I then started to realize that by continuing with this I was more of a fool than he was.

My advice is to never try to do business with Sirius Radio. These people are not just incompetent but utterly dishonest. We cancelled our service with them five months ago, telling them to let it expire at the end of the year. Instead, they tried to renew it, and when we refused the charge, they turned our account over to a collection agency.

Now we get nasty harassing calls every week. The collection agency tells us we have to call Sirius. We have called Sirius to no avail. Dealing with these people is a nightmare. Do yourself a favor and stay away at all costs!