Sirius XM Radio
Reviews and Complaints

Happened today, 7/26/22. Tried to cancel my service with Sirius/XM as I'd sold my vehicle. Took over and hour of texting with a customer service rep to be told I can't cancel because the form they texted me didn't match the name on my account...? WTF? Have never changed my name... I think it was an AI autobot after all the hassle, and not even an real human. They hope you get frustrated and give up and keep paying the $22/mo indefinitely. I had to call my credit card company to put a stop payment with the auto pay. They told me Sirius/XM is a top company they do this with for their clients. Huge scam. Buyer beware!

Direct by phone call to Sirius to go online chat to pay my 6-month bill. Price per agent $23.99. Asked all the necessary questions and I have transcript of conversation. This was a 6-month fee per agent not a monthly fee. Now Sirius wants more money, and said they are not responsible for errors made by their employees contracting with you on the Chat line. Cancelled my account after 12 years because I want them to stick to the agreed price online. Will not refund the 23.99 that they took from me for misleading me on the chat line.

This fellow has recently made political comments on his show. If he wants to make these comments, then he should be on a talk show and do political commentary. If I'm listening to music, the last thing I want to hear are political comments, particularly from an ignoramus and a dupe.

on July 1, 2022, SEVERAL attempts were made to CANCEL my Sirius XM Radio service. My first attempt was made via "customer service" telephone at [protected]. I next tried online "Chat" each incidence was not successful. Each customer representative (telephone and chat) kept asking for various information for verification purposes, when the information was provided, more verification information was requested and on and on. Reason for cancelling service was "I no longer want the service" was not a good enough reason. I stated that I would send a letter to main office regarding cancellation, but was REFUSED to provide corporate office address

I don't have SirusXM in my car , used the 3 months for free app, gave them my card information, after 5 months was up I called SiriusXM to cancel my subscription, was on hold for along time, I wrote them an email to stop payment process, no response. I had lost my debit card, got a new one , how did SiriusXm gain my Debit card through my bank ? I did not like SiriusXM, all my favorite bands like Tom McDonald,Upchurch, favorite Podcasts like Joe Rogan taken down, still charged me, after making a formal complaint through email, then had to call my bank to stop payments, 11.99 a month as I nvr used SiriusXM, I was hung up on being polite, alot of folks were from another Country not from America, then my computer crashed like it was intentionally.

Unlike most companies that allow you to cancel through their website, Sirius still uses the draconian method employed by gyms. You have to talk to someone to cancel, and sometimes you have to talk to multiple people to cancel.

Their retention department will do everything in their power to keep you from cancelling (except offer free service). What's even more infuriating is that often times you get this subscription by buying a new car. So, even if you didn't have any intention of dealing with Sirius, you end up doing business with this scammy, shady company.

I got my subscription when I bought a new car, and I had to spend 25 minutes on a Sunday morning arguing with their chat bot to get my subscription cancelled. What's more angering is that you can't even call them on a Sunday. So they make you jump through hoops to cancel and make it as inconvenient for you as possible. I will NEVER willingly do business with them again, and if my next car comes with this "service," I will demand the dealer not include or walk away from the deal. It's insanity.

I canceled the service in March but noticed that they have been charging me ever since up until today.

I chatted with a csr and he just gave me the runaround . Said i hadn’t closed the car account which is totally bogus! All the csr did was to push me soo hard to sign back up! I told him i did cancel all the services but he just kept saying that I didn’t cancel. I am so tired of being scammed. I’m 68 years old and just so sick and tired of fighting with this company; all i asked for me was to be reimbursed for the service i didn’t use! They are only crediting me $10 for June!

I was so offended by Stanley T this morning that I will never listen to their broadcast again. He spoke this morning about the January 6th trial beginning. I have no issue with opinions and fairness, but he clearly insinuated a prejudice that is what divides this country.

Polarization is what adds fuel and creates hate. I have relatives that are black and Chinese. I carry no prejudice against people and I just want to listen to music and not be influenced to a political opinion. If I want a political opinion I would listen to the upper channels. I'm sure he would disagree but I am sick of people trying to force divides. It was such a slap in the face to listeners.

Have about had it. FCC is next stop.

1: I am on a do not call list.

2: I bought a 'new car to me' did not sign up for, did not agree to, have not ever agreed to be 'marketed/called by SiriusXM, ever'.

3: Car purchased in November 2021, how many times have these jacka** called to extort money from me? easily 1000. Do the math, thats 5.5 months and 1000 calls.

4: They have a multiplicity of phone numbers {read some 50 different ph numbers} they 'mask' in order for you to "pick up".

5: Extortion is illegal as is calling someone on the DO NOT CALL LIST! Extortion defined is? .." the practice of obtaining something, especially money, through force or threats".. FORCE == an inexplicable dumpster fire of calls.

ENOUGH

Been a very long term customer. Never had an issue with renewal, transfers, or them charging me more money. Due to life circumstances I need to cancel for a few months.

Went to website.

Directed me to call them.

Called them and waited. Answered questions.

Directed me to text them.

Asked me to open another chat on my phone because I have an iPhone.

Answered same questions again.

Made me fill out a form with all the information they already know about me.

Asked me to justify why I am cancelling.

Asked me again why I am cancelling.

Then they offered me a cheaper version for the next 12 months instead of cancelling.

It took another 10 minutes. Then it was finally cancelled. Basically they dragged their feet as much as possible.

I had planned to come back to this service after the winter. But now, I will not be returning.

I thought I'd cancelled a year ago online, come to find out by looking at my bank statement they've been taking 13 dollars out of my account each month they only want to refund me 2.63 cents they are a rip off !

The worst service EVER

This is the worst service EVER, for many reasons:

1) We purchased a 2022 new vehicle and was given 12 months free SiriusXM subscription. I contacted Sirius to set-up the subscription, and the agent only gave us a 3-month subscription. When I tried correcting the mistake (3 days of trying), the Sirius rep told me that they could offer a 3-month extension for a SMALL FEE! Also, I would have to go back to the dealership to correct the problem. The dealership pointed me in the direction of the manufacturer. The manufacturer pointed me in the direction of another service provider, UCONNECT, which sent me back to SiriusXM. Needless to say, I am livid at this point after 3 days.

2) They lied and falsely advertised.

3) They will try and make you pay for their false advertisement.

4) They direct your calls overseas to reps that have a difficult time with speaking and understanding ENGLISH!

5) Overpriced and overrated

My frustration over this madness has made me realize that I will NEVER purchase a subscription from SiriusXM. They are not worth the headache!

WARNING: DO NOT WASTE YOUR TIME, NOT EVEN IF IT'S FREE. There are too many services out there to enjoy music without the headaches!

Company refuses to cancel my service. I have been told via online chat it was taken care of, which has been a lie each time. They have hung up on me while attempting to cancel. I finally cancelled my debit card so they couldn't charge me against my will anymore. And then the emails, and 3 to 4 phone calls a day started because of my past due account.

I've recently been charged for 11.96 but I don't have a Sirius XM account nor do I have a vehicle for a account to be registered to. I tried going online to resolve the issue but since I don't have a account I can't login to manage nothing. It has been trying to charge my card for 2 days now, but it was declined since I didn't have money. But I recently transferred money and I would like to resolve this issue before money is taken. Please and thank you for your time.

Hi,

please have legal department email me at [protected]@yahoo.com. they have illegally tracked me and let others track me for years. i want to expunge all your records, and i am pursing legal action.

you have put me and others in harms way.

i am pursuing this to the fullest extent of the law. Buddy a trillion dollars doesnt intimidate me.

quentin

I am musical artist who embraces and has appeared on XM thru the years on the Loft and other shows. I am an active subscriber. I find it totally maddening that when you got to a channel like CNN on the broadcast on your iphone in auto while driving, they will broadcast one commercial for up to 30 minutes non-stop and never go back to program. Absolutely horrible and unacceptable to have a paid subscription service play ads non-stop , more than content.

Makes one want nothing to do with the platform.

Jon Pousette-Dart

Little Big Deal Music

www.pousette-dart.com

On March 1 I tried to turn on my Sirius service which I have had for 3 years and found that it was disconnected. After 11 calls into Sirius, I was finally not disconnected and spoke to an individual in the Philippines. I was told that my account was closed and all of my prepaid months (1 year) were given to another person in Connecticut with a similar name. I have called 37 times and have spoken to New Mexico twice who assured me that this matter would be resolved. To date, I have not been contacted by the Corporate Resolution Team nor any manager. I have lost over 8 hours of salary due to disconnected calls and being placed on hold. I have several ticket numbers which seem to have no benefit as well. Sirius has become the most unprofessional and horrific company to deal with. As of now this matter has not been resolved and continues to be disregarded.

3/11/2022 12p I have been with Sirius for about 10 years. I've had it. You call, you wait on hold forever and then get hung up on. Their chat staff don't pay attention to what you are saying. I imagine they are helping multiple customers at one time and don't have enough time between customers to re-read what you have already said to refresh their memory on what they are doing. We have one car that is garaged due to Covid. I phoned waited for like 10 minutes and then their system hung up on me. So I tried the online chat. I had an offer that listed the garaged vehicle. My 1st questions was, can I have this offer on my other vehicle. I literally told the chat person 4 times that I needed the Sirius on our other vehicle, also on the account. Did they set it up right? No. This after having given up last month and quitting Sirius altogether after spending hours and frustration on them. Stupidly I decided to go back and give it another try. The cancellation last month was horrendous. With monies not refunded when they said they would be, etc. I spend more time verifying they have done what they say they are going do. Long story short, this time they put the deal on the wrong car, although I told them 4 times which car in chat. So they then had to cancel, which I now have to review to make sure they give me my cash back, which they didn't do last time. Why I was charged when I wasn't ready to purchase yet, who knows. I'm done. I hope someone else comes into the satellite radio market. I waste my time trying to purchase their product. It's ridiculous. I have bluetooth I'll just listen via my iphone and radio, which is plenty good enough.

bought this last september and paid $135.00 to have it installed..always had problems with the touch power down button but in the last 2 weeks it will not shut down no matter how many times i try.. finaly got tired and have to pull power cable to shut off so i can listen to my regular radio programs.;.will uninstall and throw it away...i have numerous radios with xm and i am considering cancelling and just listen to other music venues...have tried getting help from serius but no help at all..very very dissapointed in this model..and out the original purchase price also..

Getting refund extremely difficult after they charged my credit card $131.04 automatic renewal with-out notification or my authorization.