Sirius XM Radio
Reviews and Complaints

12/28/2022

Trying to find information on modifying the credit cards attached to my account, (i.e. - add, delete, change default ). All of the different ways I tried to get help with that operation sent me to the help center with a link to my account, then told me to click on a "Tab" that did not exist.

Customers need a way to manage their credit cards on file with you and a link or help center instructions to get them there.

Please stop wasting money sending consumers offers to subscribe, especially me. Unless you have Biden’s card on file to pay for it, oh wait, I don’t go anywhere except to work and the grocery store. Not worth it! I am not buying anything. The inflation is so out of control my family is now having meals that come out of a can. No more fresh vegetables or meat until this [censored] is out of office or things change for the better. Offers like yours are very depressing and make me miss our former president even more!

~Shannon Eads

Orrick, MO

More than two months ago, the Garth Channel disappeared from Sirius Radio. I contacted you immediately, as did many other people. We were told not to worry; the Garth Channel would return "soon".

Two months with it is not "soon". When can I expect it's return. If it isn't coming back, I will be cancelling my subscription.

Please let me know A.S.A.P.

My e-mail address is: [protected]@outlook.com

My family and friends all listen to the sirius xm christmas channel 71 "holiday traditions". We love most of it, except for the people who you ask to call in to send christmas greeting to everyone and their brother. This is a waste of time, as the only one who cares is the few people in the greeting. The rest of the thousands of listeners have to hear but could care less! We just want to hear the music! And then, on top of that, you have incorporated these "rookie" dj's to call it and introduce their 3 favorite christmas songs and why they like them. Once again, who cares, and you are making us suffer through their recordings! We just want the music. We don't know who's idea it was to do this, but it is awful.

We just want to hear the songs... Not talking! One thing you have added that we all like is the "old bing crosby christmas radio show" now that is traditional!

Have a been a costumer from the start at 8.99 A Mouth,,O Well,,Love the Sinatra and Classic Rock,,and baseball,,live in Chicago were we have several channels,,But XM has music and no talk nonsense,,,which is always BS,,But one station I enjoy from the Start,,Classic Vinyl,,and when your DJ's talk about the music and the Artist it's enjoyable but your morning man on this station,,Has a Hard On for Twitter now it's every morning,,,Yesterday Naming the so Called Celebrities that left Twitter,,,First everyone knows the Score,,So do your boy a big favor and tell him too Shut The F Up,,,,,Thanks Harry

When you sign-up for service your pressured into providing a credit card for auto renewal. At that time, you're guaranteed that your service will be renewed at the same rate. This doesn't happen. In my case I had 2 vehicles on my plan for a specific rate and was told they would auto renew at the same rate after 6 months. At the end of the six months, they changed the total 6 month charge as a monthly charge. That's ridiculous! This is not the first time I've had renewal issues with Siriusxm. I'm an elderly disabled veteran on a limited income. These practices seem to be a scam with them hoping you won't notice the change in charges.

On December 6, 2022 around 4:52pm, Mr Mark Demos made a derogatory comment about senate candidate Hershel Walker. I found the comment to be offensive, lowbrow and possibly racist. I’ve been a Sirius customer for many years and do not appreciate political speak on my music channels. I have news channels for that. Mr Demos owns his listeners an apology.

When I purchased my new Ford Edge in 2020 it came with a complimentary 5 years of Travel Link and Travel Plus. There was nothing that said I was also locked in to the most expensive radio package. Last year I decided to downgrade to a cheaper package and when I did so, the Trial Travel Packages were unsubscribed. When I called to add them back I was informed they would now cost an extra $12 a month. It took 3 weeks, multiple calls, a BBB complaint and SitiusXM corporate to get it turned back on. They did lower my radio subscription for my trouble. Now, I'm once again faced with the same problem. I listen to 6 channels at most so I called again today to change to a cheaper plan and I was informed that if I did, I'd lose the Trial Travel packages. So apparently they will keep me locked in to a plan I don't need or can afford in order to get a free service I was promised for 5 years.

My name is David D. Toft. My email is [protected]@hotmail.com.

I have called and talked to several people via the phone, and NO-ONE UNDERSTANDS! For several months I have complained about issues on Channels 25, 26 & 27. The only advise I have received is to uninstall the app, then reinstall it. The only problem is that most problems get worse. The Jim Ladd shows in the mornings appear to have a computer (hard drive) problem where the music stops and a loud "GURRRRRRRD" sound happens. Then on several shows both on Channels 25 & 25, the music plays, then repeats backing up 2 to 4 seconds of the same block of music. At times on several channels it appears that only one track, (left or right) is transmitted. You will have loss of the stronger vocal or instrument and only the faint or reverberated signal. I am a Stereophile from the `50 on and know what I am talking about. I have 2 accounts paying nearly $50 a month and I am getting frustrated with the lack of help and understanding. If your overseas employees don't understand, maybe you should have some REAL TECHNICAL SUPPORT HERE IN THE U.S.A!

deceptive billing practices, won't give the total cost of subscription. will tell the price , not the total including fees and taxs. always trying to raise your price,

poor customer service, inconsistant information. cn't get a emil copy of a bill.

One rep said i should gt emails, another said they don;t use emails, keep cedit card on file.

Just want to sll you a more expensive package. changr your billing to monthly without consent.

On or about 5:38 the DJ on the lithium station started railing about pontoon owners. This was so so bizarre! We own a pontoon and enjoy our family time with our kids who were listening and he started saying things like we all smoke Marlboro reds and have multiple DUI’s. This was so weird and offensive! Can you please reply with an explanation on what that was all about? Our kids listen to this station with us and it’s unnecessary for us to even have to give an explanation about this. By the way, we’ve been subscribers for many years and this will definitely be our last. I’m hoping you have many more complaints about this because you simply cannot insult people SiriusXM.

Allo, mon username est rnd-8vmyp7tk, mon nom est pierre simard, mon adresse courriel est [protected]@hotmail.com, adresse du quebec 24 chemin du domaine beaulieu, hebertville, ou 1305 boul st-jude, alma

J'ai écris a plusieurs reprises pour faire arreter le service, on me confirme que tout est arreté depuis avril 2022, mais le prélèvement est encore passé sur ma carte de crédit le 9 octobre, j'essai d'appeler et de me faire servir en francais et c'est impossible, pourtant lors de mon abonnement, le service etait en francais

Pouvez vous tout annuler svp je n'ai jamais réussi a me reconnecter sur mon compte en ligne, on tourne en rond, et on aboutit jamais. Tout a l'air compliqué avec vous c'est incroyable. Si vous ne réussissez pas a mettre fin à mon abonnement rapidement et procéder au remboursement de ce que vous m'avez fraudé d'ici fin octobre 2022, je ferai une plainte au crtc et a l'opc.

Please stop cutting off songs. Long playing songs would typically get cut on conventional radio. I expect that paying for this service, sings get played in their entirety. For example, Little Steven’s Underground just cut short “Sky Pilot” by the Animals.

I’m so disappointed whenever this happens, especially when paying to listen! Please offer Sirius’ explanation for this. Please respect your listeners and the artists that create the songs that gave you a service to take money and rip-off is all off!

On October 1, 2021 I purchased a used 2014 Cadillac XTS from a Cadillac dealership in Arizona. With the purchase of this vehicle, I received three free months of satellite radio.

On November 11, 2021 I called Sirius radio and purchased a one year (paid in full up front) satellite radio service initiating on 1/1/22-1/1/23. Recently, Sirius turned off my satellite radio service in my vehicle (account number 9NBXW2RN) and told me that my account was month to month. This simply is not the case.

I want my service reinstated and my disconnected time reapplied immediately or I will take legal action against Sirius for breach of contract.

The Sirius account number ends with 7042.

JC Sherman, III

[protected]

I would like to express my distaste for the issues that I have experienced with this app for so long. You can click to close the app and it doesn't close. It keeps playing. I have to pause it and mute it. If I don't mute it, then there is a possibility of it turning back on. I contacted someone regarding this issue to see if maybe I missed something and there may still be a way to turn it off. NOPE. I was told that you are aware of the issue but that no immediate plans are made to correct it. Seriously?!?!?! I do enjoy listening to Sirius but this is ridiculous. I effects the other apps on other devices. You know that too I would guess. Can you please try to fix this problem soon. I have dealt with it for over a year and it is beyond getting old.

We have been with Sirius for many years. When we bought a new car, the service came with us for several months.

Then after that, when you want to subscribe, you get a great deal.

AFTER that, you charge exorbitant prices, make people haggle With you to get a reasonable deal and get people downright mad!

I don't know of any company I have ever worked with that is worse than

Sirius.

People like your service but you make them pull teeth to get a reasonable deal and stay with you.

I personally would like to give Sirius* a 1 star review for customer service* and would give a 5 for their stations.

JUST give repeat, long time customers great customer service each and every time they deal with you. AND a reasonable charge for your service and they will keep coming back and won't be mad as heck when they finish talking to you!

Case number (maybe) 046ECD926

On May 26, 2022 I was billed 21.84

On June 27, 2022 I was billed 21.84

On August 25, 2022 i was billed 21.84

I spoke to Hidi today to try and resolve this. Was told that i could get service for $5.99 a month. I knew this going in as that was what i used to pay on old Truck.

Then they said i could receive credit for the 3 months and for an additional $29.86 they would give me sirus until August of 2023.

I was never sent an e-mail nor text about the charges that started in May.

I want refund of $65.52 minus 17.97 for 3 months at $5.99 which equals

$47.55.

my name is Dan Sims

e-mail [protected]@yahoo.com

i believe account is under Trina Sims, she also has an account on her

Cadillac.

I would have continued Sirus radio for a refund or complete credit for $65.52 which i would have applied to for rest of year.

Thank you

Dan Sims

Today 10 August 2022 I checked my bank account and $277.80 was taken out by SiriusXm? I canceled my account about six months ago when they tried the same thing. Siriusxm sent me a notice in the mail they were going to take the same amount for account renewal.Told them I don't have a xm radio anymore and do not want to renew my subsciption they said ok. I might of had two accounts but they did not let me know that they were going to take out 277.00 today! I'm a retired truckdriver on social security only and it's a tight budget now, and I never paid the full renewal price. How do you expect a person to remember the renewal date!

The show that is on at 1pm central time is awful, the host Fabiano all he talks about is his team the Yankees and Cowboys he is not a very good host, he cant compare with a guy like Jeff Ratcliffe who just talks Fantasy sports. That Fabiano must have dirt on the bosses is that why the show is called fantasy DIRT. it should be called Garbage. I should get a gift card for having to listen to that Junk !

I bought a 2014 chevy impala on January 5, 2022. It came with xm sirus for three months, when expired in April 5, 2022 they called me as much as six times per day. They mail me letters I throw them away, they call me I block them as spam, but they got around that and still call me. e-mails as well as I just delete them. They also call my husband while at work, I don't want their service I am tired of the calls