Sirius XM Radio
Reviews and Complaints

I'm having the exact same problem. I canceled three months ago, and am owed about $150. I have called six times, and keep being told the refund is being "processed." Like the first poster, I have been given a reference number and told that someone will call me. (Of course, no one ever does).

Sounds like we might have a good class action lawsuit here if XM has a policy of not paying refunds.

Something needs to be done with these people this is like robberey and you can not get out of paying them for services you have not recieved.

We had cancelled our sirius subscription over a year ago. I was surprised todiscover $157.00 debited from our checking account. When I called sirius to demand a refund they told me that I had called in and renewed my subscription a few days prior to me being charged which of course we had not. I was then told that they would only provide a partial refund because the service was activated and the billing cycle is monthly. They were expecting me to pay for a month of service! It took me having to wait for quite some time to speak to a manager and threatening to have the charge reversed by filing a formal complaint through my bank to finally get a refund.

Serious left meI feeling like I had been mugged for $157.00 and leaves me to question how many other customers have "renewed" their service.

In April or May 2017 I became disgusted with SIRIUS because of the way they had decreased the programs I mostly listened for. I phoned their number and spoke to a rep, stating that I wanted to cancel my subscription right then, instead of waiting for it to expire in June 2017. The rep stated she would change the billing to not automatically charge me again, when the term expired. After that I received some letters and phone calls begging me to come back, but i threw all the mail away. In January 2017 I get a letter from their enforcement dog, NCO Financial, that I must pay thirty-some dollars. SIRIUS's NO-HELP desk tells me that my account was automatically renewed and I owe money for the additional months. An email from SIRIUS says the really sympathize with me BUT they cannot help me now, so sorry. In other words, it's like being charged for pizzas I did not order. That's what NO-service is like in America: they're equipped with computers, but they cannot get simple things right. SIRIUS, I hope you go under. Reader beware.

I had to stop driving a year due to an eye problem, so called to cancel radio subscription for vehicle that started with factory 3 month trial subscription.
I just thought I canceled! They have a hitch. Go check your credit card billing if you fell for their promises.
After 3 months I began getting a $13.98 monthly charge on credit card, with no radio service. After promises to stop charging and refund I called one last time to have my credit card profile removed from the nonexistent account. Customer service couldn't locate an account in my name, but last week "discovered" I had not specifically canceled the internet radio service. I didn't know of such a service. I haven't had speakers on my desktop in years.
VISA needed earlier formal complaint to reverse past charges, but will stop payment if Sirius tries again. I just got a 92 cent refund after being promised a refund of the last $13.98 charge. I don't do business with people like that.
Anyone wanting to stop services for whatever reason will likely save money by immediately removing the means of billing. The more you let them talk to you the more likely you will end up being billed regardless of what your wishes are. You can run MP3 music through the radio system.

I have been a subscriber to Sirius Radio for over 6 years. I have paid an annual fee every year and received satisfactory service, until now. As a truck driver, I listen to the radio for over 14 hours a day to a variety of channels and formats while driving. I even listen while I'm waiting in my truck for a load, during unloading and loading, and during free time. On occasion, I like to listen via my computer while away from my truck-home (I'm on the road an average of 315 days a year). Until today that was not a problem. Now I'm required to pay extra for the occasional on-line listening and I have the "Everything Package". When do we stop getting ripped off?

In late 2017 I purchased a Sirius Satellite Radio after listening to one a friend of mine had. I decided to purchase one and service. I was told at the time if I paid for a 'lifetime membership', that I would be entitled to XM Radio at no extra cost, once Sirius took over XM Radio. Because of the offer, I made a life time purchase.

I contacted Sirius Radio Customer Service to have XM added to my channels. I had a CSR tell me that I was 'misinformed' and if I wanted XM added to my channels it would be another $100.00 for a lifetime of XM channels. I had a hard time getting the CSR to let me speak to a manager. After getting nasty with him, I got a floor manager to speak with.

I talked with Alpha Palandangan. He told me the same thing, that I was 'misinformed'. After a 'discussion' about it, Alpha tried to tell me that some of the CSR's are sometimes new and don't know everything they should. I told him that was BS, if a person didn't know what they were doing then they shouldn't be on the phones. Alpha agreed and apologized.

After not getting any help, I asked for the address and phone number for the main office of Sirius Satellite Radio. He wouldn't give me anything but a PO Box address and told me I had to call back on the 800 number. I asked for the CEO's name of Sirius and he wouldn't give me that either.

I should mention the friend of mine that had Sirius was also told if he payed for a lifetime membership that he would also get free XM channels when Sirius took XM over.

The long and sort of it is, we were lied to in order to get us to pay for a lifetime member ship. STAY AWAY FROM SIRIUS RADIO!

I renewed my Sirius contract for a year and two monts later got a new vehicle. I contacted Sirius and asked for a refund and was told I would receive it in 4 to 6 weeks. It is now 3 months later and I have not received the refund. Sirius says they sent a check, yet I never received it. I've contacted them about 6 times now, but still no resolution. Their customer service *** and I won't be renewing with them again. I'll either go back to a standard FM radio with CD & MP3 player use my Ipod. I hate it with a company simply cannot resolve a simple customer problem.

in 2017 signed up for service and spoke to a customer svc agent and told them i wanted to pay mo up front and then month to month. service was horrible and rarely got signal called and complained they said it was probably my location gave it another try still no signal canceled svc in 2017 havent had satellite radio since then yet they keep charging the act. the card was not in my name and i finally found out called back they charged over 450dollars and are willing to credit 80 dollars of it george davis the customer svc mgr was rude and did not care this company scams their customers..

After numerous failed attempts to voice my concerns with the deceptive sales practices and horrible customer service with Sirius customer service, I wrote this complaint to share my poor experiences with Sirius to other consumers.

On April 1, 2017, I purchased a Sirius Stiletto portable radio. I was extremely excited about being able to listen to satellite radio on the go. That night, I called Sirius to activate my new radio. The customer service representative was very kind in trying to help me activate my service. He even offered me three free months of service free because "it was getting late and he was in a great mood." He told me he was going to put me on a 2 year plan, which was going to save me the most money. And, if I didn't think the plan was right for me, I could easily change it with nothing to worry about. All that I owed was $30 that night, which was to be applied to my subsequent bill.

After stepping outside of my house and making sure that there were no trees or other things that blocked a clear view of the sky, we were finally able to active the radio. After the radio was activated and I returned back into my house, there was no signal at all. I tried different places in my home but found out that if the "portable" radio wasn't facing directly to the clear sky, I would not be able to get service.

Disappointed with the fact that I could not get service unless I was standing outside pointing the radio to a clear sky, I called to cancel. To my amazement, I was charged a $75 cancellation fee for breaking my two year contract. After disputing the amount for a long period of time, the representative finally agreed to remove the $75 fee. However, the $30 two year activation fee was non-refundable end of story.

Further, I asked about the three month free service that the representative had originally given me because "it was getting late and he was in a good mood." I came to find out that that three months of free service was only if I signed a two year contract (something that wasn't told to me when the originally representative signed me up for and said I could easily change). I was clearly misled into signing up for a two year contract and was very unhappy. I asked to file a complaint and for a supervisor to listen to the recorded conversation I had with the representative the night I called to activate. I was placed on hold for 15 minutes so I decided to call back. I explained my complaint to a new representative and he too puts me on hold again for over 20 minutes. I tried a third time. This time my call was dropped after 3 minutes on hold.

Tired and frustrated with the back and forth trying to reach a supervisor, I have given up on trying to contact Sirius. For those of you planning on getting Sirius, I would just suggest that you make sure you ask clearly exactly what you are signing up for and the fees involved. Be cautious when you are told you will be given such and such monthly services for free. And last, if you want to express your concerns and dissatisfactions with the service, fees, or the practices that were employed by Sirius employees, just don't even bother trying to contact them to express your concerns, you will simply be placed on hold over and over again until you go away.

OMG! These people are crazy! I had a free one year subscription when I purchased my new car. After the year was up I received phone calls at least twice a day every single day, which I didn't answer but finally did because I realized they weren't going to stop calling. They talked me into a 6 month subscription which I called and cancelled just prior to the subscription ending. Well I should have suspected something since the lady was pretty much begging and pleading for me not to cancel, offering me another 6 months for the same price. I told her NO. I had to get loud and tell her to just cancel it before she finally did. She told me it would be cancelled 1/5/2017, the end of the current subscription and there would be no more charges. Well I've received my credit card statement with a charge of $99. I call today to ask why I have a charge when my service was cancelled and they tell me they have no record of me calling to cancel! What! I am so pissed. Now I know why they don't give any confirmation numbers when you speak to someone. I tell the guy, so you're saying I'm lying and just making this up that I cancelled? He says he has nothing showing I called again. After arguing with the guy on the phone he finally tells me it will be cancelled and $94 will be returned to my cc. Well I'm going to be stalking my cc to make sure it's returned. I will NEVER EVER, EVER, EVER, EVER get service with them again. They are scammers! Beware unless you want service for life.

I got an e-mail from Sirius about renewing my satellite radio subscription. I called the number for renewal and waited on hold for 45 minutes! Then, the line went dead and I got a dial tone. I called back at a different time and gave up after a 20 minute wait. I tried to reach their tech. support and got a recording saying "no one is available--call back." I finally left them an e-mail and someone contacted me and eventually resolved the problem. After spending so much time and the frustration, I would not recommend Sirius to anyone.

Things need to change. Companies should Not be allowed to continue this. Their phone numbers and lines should be disconnected immediately. Where are the peoples rights? Im sick and tired of the phone calls as well

Sirius Canada has poor customer service as well. They DEMAND a credit card be kept on file and they unilaterally charge this card as they wish. This is an antiquated policy as too many businesses are having security issues with their customer information being compromised by hackers. No business, including Sirius Canada, is immune to online security threats. We as consumers need to make it perfectly clear to those businesses who DEMAND that a credit card be kept on file, that this practice amounts to an invasion of privacy. When someone from Sirius, supposedly called us it was from an "UNKNOWN NAME" "UNKNOWN CALLER" the lady asked for a valid credit card. Now what kind of an idiot would give this information out over the phone to an "unidentified" caller. Not long after that call, Sirius had the audacity to stop our radio feed. Having spent a total of 87 minutes on HOLD over the past 3 days amounted to a total waste of time as I have better things to do. I still had a credit on my Sirius Canada account and yet they still cut off our satellite feed. This amounts to pure "GREED" on behalf of Sirius Canada as now they can charge a bogus reconnection and/or activation fee. Seeing as they have a monopoly on satellite radio, Sirius Canada feels they can do as they like, cut off service with a credit still on the account. THIEVES!

I hate Sirius XM radio! I have repeatedly declined subscribing after my trial period was over. I didn't even used it at all during then. I told them this when they called me in March, and again in April. Now the phone calls are coming in two, three or four times a day, in the past 2 weeks I have had almost 30 calls from them. Yesterday I called them and asked them to stop bothering me. They claimed they put me on the Do Not Contact List, but I still have gotten 2 calls today so far. These people are worse then Credit Collection Agencies! Sure, if the service wasn't so much I might have considered it, but after this kind of harassment, I will NEVER use them and I strongly encourage anyone else to think it over before they do.

TO THE AGGRESSIVE MARKETING TEAM... I DO NOT APPRECIATE YOUR HARASSING MARKETING PROGRAM! I am getting HARASSED twice a day by the [protected] automated caller system to try and get me to subscribe to SiriusXM Radio. I got a free subscription after buying a Ford and it is about to expire. At this point I would never consider doing business with this company. I have called Customer Service 5 times now and they tell me it will take up to 2 weeks to get off this list. AGAIN, I get these calls TWICE A DAY about 5 hours a part! One around 10 am and one around 3 PM. Sometimes the second call comes around 6 or 7 in the evening. THIS IS HORRIBLE! I have been nice each time to the agent as I know it is not the agents at the call center that are in charge of this HORRIBLE marketing program! The Customer Service department should be given the tools to remove customers within 24 to 48 hours... DID I MENTION I GET THESE CALLS TWICE A DAY! I have gotten them for the past 3 days and from what I am told I will continue to get them for the next 2 weeks! YOU SUCK! Advice to others I will give if they are buying a FORD or other vehicle that has this free service for 6 months... give them a fake phone # and email address in case you decide not to subscribe to the service to avoid being HARASSED! If you like the service, you can contact them at the end of the free trial.

I too am a victim of this constant harrassment after non-renewing my subscription. They have called me as many as 15 times in a day.

Where are our rights? Can we take this to the next level?

I am having the same problem. They will not stop calling me! I have been saving the call log on my cell phone, because I am ready to take this to the next level. I have asked 3 times in the past 2 weeks to be removed from their call list.

Hello,
My name is Cindy and I was a customer with XM radio. I am having the same problem with xm radio - then will not stop calling!
My renewal came up and after many attempts to go online to renew I called xm as the online account does not work.
I at this time spoke to a person telling me I could go online to update but still online does not work.
I call xm again and speak to Kathy who was very pleasant and very good a sales as I by this time no longer want the service as I am wasting to much time trying to get it. Kathy convinces me to stay as I do love the radio and charges my visa and we are good to go... so I think.
I continue to get a call EARLY in the morning and through out the days from a Dave and Brad 676-030 whom have harassed me to no end saying I haven't paid. They tell me to stop the harrasment I need to call another number get the person I speak to employee ID and then call them back with the information. Instead of them checking into their records to find out the correct account information.
I have called xm radio many times...
Kathy, convinced me to continue with the service and that I would have no more harassment. Silly me I didn't get anything but a charge to my Visa.
Katelynn, very sympathetic to my situation. I asked her to remove anything I have to do with XM so that maybe the harassment will stop. She assures me that she has closed my account, given me a credit back on my card and have put me on a do not call list. But the harassing calls continue I try not to answer them now as its become ridiculous.
Brad 676-030 calls at which I am at my breaking point and he tells me that he will continue to harass me.
I again call and get employee #0872, she tells she is a supervisor and again is very polite and sympathetic. She does not know how to make the harassment stop but said she will send a email to the Head Office. There is no phone number to the corporate office as I would love to talk to them.
So after all said and done... I no longer have xm radio which is a service I loved but because the company running it is so inadequate. I will be sure to warn anyone who is thinking about getting xm radio Canada the nightmare I have experienced. I have spent an unbelievable amount of hours on hold, been woken by harassing calls who don't believe that there must be an error on their part as my account it taken care of and actually now cancelled. I have been promised on every call that an manager would call me and discuss how I can make this stop. Never have I gotten a call.
Unbeilable that a company can act in this way. I would appreciate if some has any suggestions on how to make this nightmare end!

I have almost the same problem as you. See my post at http://tickerforum.org/cgi-ticker/akcs-www?post=128224&findnew#new

-Gibbie

My service was ending with XM radio service, I originally bought and paid for 3 years of service and was not going to keep the service any longer. I received a renewal form to extend the Xm service, so I wrote on the form and said cancel my account in bold lettering. I also called to cancel the service after receiving another notice. Two months later they are calling my cell phone to get me to extend my service. They flood my phone with calls asking me to extend my service. I finally listen to the whole message and call the number they had on a recording. Then after telling them I am not interested in there service they then tell me that I owe $7.00 for a month of service. I explain I have canceled the service and they say they have no record after telling them again and hanging up on them they continue to call and are now saying I owe $14.00. Now the service is no longer on the car radio and still charging me for the service.

I suggest very strongly that anyone interested in service with XM or Sirus to run. Hang up on them and dont give them any information you will be sorry!

Oh well they lost my service and I just bought another new vehicle so I get it free again! Ha ha to them, this time my attorney writing them to cancel service, and he can deal with them when needed. I hate companies that take advantage of people. I will never pay any money to this poor company that have all these Over seas people that can't speak a damn bit of english as supposively customer service reps. I am from AMERICA, if you can't speak fluent english don't bother trying to get my attention. This is too all comapnies that ship they services over seas and pay low wages!

Actually, the FTC has a pretty good track record of forcing companies that make signing up easy but canceling very hard (like Sirius/XM) and time consuming. Complaints do, in fact, work, when the company in question isn't playing fairly.

Any autorenewal on anything is bogus, especially if it is paid by check in advance and on the telephone.A contract is not a valid contract unless it is signed and both parties are aware of the terms.I sirrusly doubt any subscribers were aware of any autorenewal clause.Since I am debt-free, have no credit cards and pay cash for everything I purchase I won't be threatened by what they could do to my credit rating.

ok people lets just Learn to read.
ALL OF XM'S SUBSCRIPTIONS ARE AUTOMATICALLY RENEWED AND YOU AGREE TO THIS AS IT IS POSTED IN THEIR TERMS AND CONDITIONS WHICH YOU ACCEPT WHEN YOU TURN ON THE RADIO!
IF YOU DO NOT CALL XM TO CANCEL YOUR SERVICE THEY WILL KEEP YOUR RADIO SERVICE ON FOR 31 TO 91 DAYS THEN CLOSE IT OUT FOR LACK OF PAYMENT AND SEND YOU TO COLLECTIONS.
so call the attorney general or the BBB or even batman they ill tell you, you agreed to the terms and conditions and therfore pay your valid debt and move on with your life.

to herb- first off i wish i couldve helped you sooner i couldve saved you a lot of cash. The music royalty fee was accidentally sent out of on a number of bills by accident. trust me threatening xm with cotacting the ftc will do nothing. second is this, rather than pay all the money you have for 2, 3 year stints, you couldve just purchased a lifetime subscription for around 499 total. sorry man.
no as to all of you who say you told them to cancel after a year or two years or anytime, , think about it..you think a company will remember for 3 years? heres my point. call your cable company and tell them you want to cancel 3 years from now. they will tell you to call when your ready to cancel. just like xm.
and Lisa the date on the bill is not the bill due date as it is for past service. Past due is past due.

Anyone who has a problem with XM's billing/cancellation policy (as many here have) should also file a complaint with the FTC's Bureau of Consumer Protection (I did):

https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

They don't investigate individual complaints, but if enough people complain, they work with the DOJ and state attorneys general to investigate and litigate cases.

Yep happened to me to. They also had bill sent to collection agency on Sept 28, 2009 when it was stated on the bill Due October .3, 2009 . I was livid! I will never never have this company again. They have all their reps from India serving there customers that Lie and have no clue of what they are doing except trying to get the customer to stay with them by giving "free" service for so many months and than charging for it plus adding late charges!
This is a company I will let all my friends and family I know not to get. I will buy 500, 000, 00 0 cd's before giving them money for a service!

oh.. and if we dont make any sense on the phones its because
A: We are sooooo tired of explaining the SAME thing to 500 pissed off people who just argue with us and expect us to bend company policies. As if we have an "erase bill" or "refund all the money" button we can just click to make all your problems magically go away.

B: We are all REALLY high. or drunk. or tweaked the [censor] out. some of us havn't slept in 2 or 3 days. We may place you on hold to go snort some crystal meth in the bathrooms.

C: You people are RUDE. You call cussing and hollering. as if thats going to get you anywhere. AHAHA. We just hang up on you or transfer you to the spanish department. We sooo do not have to put up with your [censor].

I worked as a rep for sirius. They had us work in a specific department called Saves. you know this department as customer satisfaction. when you call to cancel your subscription, you are speaking to someone whose sole purpose is to keep you subscribed. why? because each rep is paid commission based on the percentage of subscriptions they retain! a rep must have over a 50% Saves Rate in order to receive their commission check. I can personally testify that representatives WILL PURPOSELY KEEP YOU SUBSCRIBED, EVEN IF YOU WANT TO CANCEL just so they will receive their commission. I HAVE ALSO SEEN EMPLOYEES TAKE DOWN CREDIT CARD NUMBERS AND MAIL CUSTOMERS RADIOS THAT THE DO NOT WANT TO ORDER just so they will have radio sales. The company gives away daily prizes such as gift certificates and even nintendo ds systems to reps that sell the most radios. Also, when you call Sirius you are NOT speaking to s sirius employee. You are speaking to an employee of Stream Global Services, and outsourcing company. Also, any employee can take a supervisor call. Thats right people, WE HAD NO SUPERVISORS ON THE FLOOR. Kids as young as 17 have full access to your account with absolutely no supervision. If you ask to speak to a supervisor we just place you on hold for about 10 mins, play our gameboys we won from stealing your credit card info, and ask one of the people who sit next to us to take the call. While you are on hold we [censor] about how stupid you are and how you didnt read the fine print, which we have all had drilled into our heads.

"Your subscription will continue until you cancel and you will be automatically charged on renewal for the term you select at our then current rates."

this is a verbal contract. you agree to it when you sign up for service over the phone. most people don't understand what it means, but they don't want to say anything because they are in a hurry or don't want to sound stupid.

The contract states that you give Sirius your credit card info and they will charge it based on the subscription you choose. If you choose monthly, they charge it once a month. If you choose a 3 year plan, they charge it every 3 years. There is NO way to opt out of Automatic Renewal. The contract is the same as Netflix, or a cell phone or cable bill. If you cancel your services within the first year you WILL be billed a $75 cancellation fee. NO EXCEPTIONS. If your credit card expires and you do not renew it you still receive service for 3 months. After the 3 month grace period the service will shut off and a bill for the past 3 months will go to collections. at that point the employees at Sirius can no longer access your account. it becomes shut off to us. it gets turned over to another company called CCS Financial. You have to call them and pay the bill or it will ruin your credit!

Accurate report

Sirius sent me final notice to bring my account up to date. I called them and they told me the amount to pay was $19.34 I gave them my credit card number and they initialized my radio contact. The next morning I got an overdraft notice from my bank and when I looked into it they (sirius) had additionally charged my CC $172.85.

Do not give Sirius Radio a credit card number. I cancelled my account because of the unauthorized charging to my card. I don't trust them at all.

The samething is happing to me and I can not get this fixed. Xm overcharged me $800.