Yanwen’s earns a 1.0-star rating from 549 reviews, showing that the majority of international shipping clients are dissatisfied with logistics services.
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Wrong delivery
Hi
I have been waiting for a month and now I received something else. you sent me the wrong product. What is this?
After I peeled off the label there is not the correct original tracking number (PR079286510YP), and there is another label with the wrong tracking number (uc943880006yp) which supposed to go to someone else (Danial Cohen huri-Israel) you can see this in the attached video
What should I do now?
Non delivery
Yanwen logistics provided a tracking number which shows package was delivered yet I never received and I would like to know who signed and where it was sent I am out $56.00. The company will not honor a refund these chinese companies are all a rip off the tracking number that was given is uf047480154yp. The company that shipped tooutdoor a scam this was got ear pods so buyer beware.
Product not received
Hi,
I ordered some face masks on amazon on April 9th. The tracking number is UF081742615YP. I live in ForestHills, NY
The tracking informations show that the package was in Jamaica, NY on April 15th (about 6 miles from Forest Hills) and it is now on May 6th in Bloomington, Indiana (800 miles from ForestHills).
And I cannot find anyway to contact any sort of customer service.
Yanwen provided false royal mail tracking number
My delivery handled by yanwen has been false all along, I have rang royal mail to see if the royal mail tracking number provided by yanwen was legitimate, it isnt...royal mail have no record of this number. The seller and yanwen have both scammed me...I have been chasing this up with both the seller and yanwen and both provide me with the crap excuse about the pandemic.
This needs investigating as I am not the only person who has been given fake tracking numbers by yanwen, seems like they are making a lot of money illegally from unsuspecting online shoppers.
Tracking information not accurate
Parcel is apparently on its way to me for a month but nothing been delivered uf076861963yp.
It also says that it has been past on royal mail but royal mail website can't find it in their system. Awfully disappointed. Please help to get a real location of it. Please help I getting seriously worried. At this stage who is the more courier in charge yanwen or royal mail
Hey I am now in a similar case like yoi, how did you resolve this?
Face mask
I ordered two "face masks" from you, Return address Y&G F2P, Unit 5 Trident Way, Southhall. I have been charged £27.98 for two fashion facemasks which would be no use to man nor beast.. On the package the value is $3 which I think is possibly accurate. This is a disgrace. These are good for nothing and I would like to return them for a refund but there is no paperwork with them. Please advise. My credit card statement says the payment is going to SP Envirotection liverpool. I will be contacting my credit card company to investigate this also.
Customer referen e T-LV-OS
Department reference - PRO69592210YP A93
My goods not send yet still with your post not send to sudan about a month
I have goods not send to sudan in about amonth and more what is happend still in sorting center shanghai this is the tracking number VR172095439YP
And this is my personal email:[protected]@gmail.com
You can contact me
3 different posted items
I have brought 3 different items from Ali Express that all have been posted using your company over the last 2 months. None of the items have turned up at my address. Other items I've purchased recently that have been posted through another service have all turned up on time. What is going on with your service? It's not good enough. Tracking numbers on the three items are
LP00165468658839
LP00164753346875
LP00167246704550
These items are all saying they have arrived in destination country and been doment on the tracking updates. I've been waiting for over two months for one item it's the worst shipping time I have ever experienced and is not good enough in my opinion. Please reply with a proper update on where all my packages are located at this present time. My email address is [protected]@gmail.com
Regards Nelson Hunt.
More than 2 months
There is a package, tracking number UA236522874VU, sent 2 months ago, still not delivered. What is the ETA, and where isbthe package?
parcel tracking number
My parcel from Gabonz with the tracking number UF010931862YP was supposedly passed on to Royal Mail on the 3rd March. The tracking number I was given for the Royal Mail delivery is GV224282598GB but according to Royal Mail this number does not exist. Can you please check what has happened to my parcel.
Thank you
Susanne Sketchley
My email address is [protected]@gmail.com
My address is 1 Amicombe, Tamworth, B77 4JJ
late delivery
Why is it always yanwen? I ordered for phone on wish since December 26th 2019 and it shows that its in Nigeria since 1st January at the same time showing on transit but Nipost and local post office said its not with them...plz where is my package... I want to know if its on transit or its in Nigeria truelly...then if its in Nigeria, why haven't I gotten it...its going to 2 months now...do something plz
missing parcel
So will try again
Add package title
04 jan 2020
14:00
Sender preparing item. The sender has let us know this item will be with us soon royal mail
04 jan 2020 13:59 sender despatching item royal mail
04 jan 2020 06:17 yanwen item advised yanwen logistics
04 jan 2020 05:08 assigned destination country post tracking number gv087788853gb, chn china wish post
04 jan 2020 03:08 departed from airport to destination country china wish post
04 jan 2020 01:05 departed from carrier china wish post
03 jan 2020 23:24 arrived at carrier china wish post
03 jan 2020 19:58 assigned destination country post tracking number gv087788853gb yanwen logistics
03 jan 2020 17:05 departed from yanwen facility yanwen logistics
03 jan 2020 10:31 departed from the first mile sorting center china wish post
02 jan 2020 23:24 arrived at the first mile sorting center china wish post
02 jan 2020 15:24 process completed in yanwen facility yanwen logistics
02 jan 2020 13:59 picked up china wish post
02 jan 2020 13:16 picked up yanwen logistic
So I now have three questions:
1) where is the parcel
2) why you saying it's in the uk when clearly is not
3) why are yanwen not even cared in replying to these messages does that mean they don't care.
I hope that sellers learn what this company is like and stop using them to ship products. I will contacting trading standards and my government here in the uk to see if they can't help in this matter. I am sure the uk government will be interested in what is happening as seen as we are leaving the eu the uk are looking to deals with china
No Messages from anyone with regards to my complaint it's as though this company don't care. I have tried to find a customer service number or email and to be honest drawn a blank. I would advise anyone NOT TO USE THIS COMPANY they will say parcel have arrived to your county when they have not or even say they they was delivered to your home so the postal company in your country gets the blame.
Someone in China really does need to look in to this company and see what is happening as they sure are breaking the law of most countries.
Thats the same issue am having now
arrived in destination country but I have not received the parcel
I ordered a scalp massager on ali express on the 12-30-2019 12:04pm and according to the aftership app, the parcel arrived in Nigeria on January 4th 2020 at 8:23am and the carrier is yanwen economic air mail.Now the issue is I have not received my package yet and the AfterShip app has no more tracking updates of the package. Please address this issue.
shoes
I need to return a pair of shoes How old is off of a Chic Website to you all because the fees are not to my liking and does not fit as well. If you could give me the contact information directly for your company or the company where I ordered the shoes my order number was 1968.I need to return them as soon as possible so that I can order a new pair I'll need them by a certain date thank you
tracking shows I received item on 23/12/2019 but I haven't
UE905786963YP shows that I have recieved iteam 23/12/2020 but I havent. I have contact seller and he confirmed that it was sent out and should be with me long time ago. I have been at home all day that day and no parcels or even a card arrived to say I missed it, it was a think jacket so it definitely could not disappear easily. It was quite expensive jacket and i need to recieve it. Please get back to me as soon as possible.
ue918457334yp
Says this item is with you can I please ask why as the site it has been ordered from says it should be in the UK and with royal mail. I have been in touch with royal mail who say its not in the UK and to contact you which I am now doing
UE918457334YP-GV087788853GB
2020-01-04 14:17 YANWEN
Destination Country United Kingdom
Origin Country
2020-01-04 14:17 YANWEN
2020-01-04 03:58 Last mile=> Destination country post, number GV087788853GB
2020-01-04 01:05
2020-01-02 23:24
2020-01-02 21:16
missing parcel
i have been expecting a parcel delivery though this company! last message on the tracking service says it is on the last mile! this was on the 16th jan. it was supposed to be handed over to royal mail for delivery to me! when i track the new number given for my country the royal mail just says they are expecting the parcel! they have not received it from yanwen! this has been the case since 17th jan! i would like to know where my parcel is please? if it has disappeared i would like a full refund for the contents! yanwen tracking number is uc765634338yp. and royal mail tracking number is 0b051302000b1125363b. david howell. [protected]@yahoo.co.uk.
delivery
Your web page shows
2020-01-16 09:52 Last mile=> Destination country post,
This is a blatant lie. The items are actually in Turkey 11540km from South Africa.
How are we supposed to trust an international courier company that does not even know the difference between Turkey and South Africa.
Chinese suppliers get a bad rep for slow delivery but the problem is scam artist freight companies that have no clue about the world and thus waste months shipping items from country to country in the hope that eventually it will arrive in the intended destination.
It is time companies like Yanwen bought themselves maps so they can better know where in the world to send the goods, and proper translators that translate from Chinese to STUPID better so as to avoid such blunders.
my delivery
I have not received my mini electric car .It has been almost a month.You can not even track it.What is going on with your company that they cant even tell you where it is.I paid for this and want to know where it is.I am abought to call the better business Bureau.This is not know joke.i would like to know where it is and why it is not here yet.It shows that its been in same place since the 10th according to tracking.
I received the wrong item
Transaction ID: 7UF45595T6148404T
Details about your shipment
Dear Eric Gkuck,
杭州大猫网络科技有限公司 added shipping details. Please note that the tracking information and shipping status are shown exactly as the seller entered them.
Shipper YanWen
Tracking number UE913425856YP
Shipping status Shipped
If you have questions about the shipment, please contact [protected]@gmail.com
Seller
杭州大猫网络科技有限公司
[protected]@gmail.com
1629 South Prairie Avenue
3106
Chicago, IL
60616
United States
Description Unit price Qty Amount
Item Name: 6-inch Handheld Industry Laptop - 6 inches （Free Shipping）
Item#
$169.99 USD 1 $169.99 USD
Subtotal $169.99 USD
Shipping and handling $9.99 USD
Insurance $0.00 USD
Tax $0.00 USD
Total $179.98 USD
Payment $179.98 USD
My device was 10 inches.
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Yanwen emailsinfo@yw56.com.cn100%Confidence score: 100%Supportmarketing@yw56.com.cn98%Confidence score: 98%sales
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Yanwen addressLantian Rd, Huaqiang North, Futian, Shenzhen, Guangdong, China
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Yanwen social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 23, 2024
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