YMCA review: Asheboro ymca wrong memberships

Front desk employees are rude and don't assist customers correctly. When opening a Membership in Asheboro YMCA, employees tend to charge you for a wrong amount, give you inaccurate information and will change your Membership policies without previous notice, making you look bad in public when it is their mistake. The membership director King doesn't know how to address this inconvenient effectively, intimidating customers and making them feel targeted. Someone needs to do something about it, we need change.

We, the customers, don't have control of the membership category they enroll us in their system. Our responsibility as customers is to provide our info and pay the amount agreed at the beginning of our contracts. It is illegal to change policies, especially prices, once we have started our memberships. It is their responsibility to train the staff and keep a transparent register of their members. It has happened twice to me already, first one last year in 2023 with my family and again now in 2024, when they were supposedly rectifying their mistake so I could finally be in the right one. They keep giving me a wrong membership and stopping me at the entrance, telling me that my membership doesn't look good when it is their responsibility to enter the correct data on their systems. This behavior is wrong and should be audited as soon as possible.

This is real life, they cannot play with customers, as members, we want to be able to exercise without worrying that they are messing up again with our memberships. If they make a mistake, they should keep their word because their professional credibility as an institution is at risk. I would like to receive an apology for all the harm caused by their negligence instead of Kings' wrong behavior of believing that they have the reason when there are several alerts ⚠️ that something is not ok with their administration and the care they show for their customers.