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YMCA Complaints 351

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9:29 am EDT
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The contract says you have to give 30 days cancellation. What it doesn't say is they are going to charge you one more full month after the end of the month you have paid for when you turn in your cancellation request. If you give 30 days notice in the middle of a billing cycle, you still have to pay for the rest of that billing cycle PLUS one more full one...

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5:33 pm EDT

YMCA staff professionalism

I currently work at a school, and I applied for several jobs so I could work during the summer while I am off from my regular job. After being offered a summer camp position at The Bridgeport YMCA, and filling out all employment paperwork, I then discussed a preplanned vacation that I had that I would take without pay and that I scheduled several months prior to being offered a job. A day went by, and I get a phone call stating my offer of employment was revoked because I can not take a vacation during the 9 week summer camp and they would not accomodate me. I believe that is unjust, and unethical. Summer is the time most families travel and a preplanned trip is all normal when job hunting especially in my case of wanting to work during the summer while I am off of my regular full time job. I am disgusted by these actions.

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Playingitneutral
US
Oct 26, 2015 6:03 am EDT

Not for nothing... But if you are looking to take vacations and travel during the summer months then you probably shouldn't be looking for summer employment.

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1:30 pm EDT

YMCA terrible and rude pool staff

The YMCA pool staff are terrible in the area that I live in. My children attended swimming lessons and I recently took them out because of rude pool staff (lifeguards and instructors). I don't know if it is the same at the YMCA where you live but my children came home with a story about how the instructor was unfair and did not teach them anything. I would not advise you to continue swim lessons at the YMCA because you will probable end up disappointed with the results. After all it's teenagers teaching!

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10:25 pm EDT
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YMCA not honoring date of contract termination

Early November of 2014 I had to withdrawal my membership due to my physical illnesses & inability to attend the gym. I pointed out to the woman that I had only used my membership about 4 times & was wasting my money. I was also in need of future surgery that would not be done for a proud of time. So, I with Drew my membership that was $45.00/month. Then on Jan 15 2015 I noticed that I had charges on my account from the YMCA for Dec/Jan & Feb . But the worst was the I didn't catch it sooner bc my fees were no longer $45.00 but increased to $60.00 /month. Which I had no idea of. Needless to say I called. Talked to a Shannon on 1/15/15 about the matter. They logged I called to cancell my membership that day! In no way was that correct! I cancelled it in November before Thanksgiving. Long before my mother died in December of 2014, I put my dog to sleep on the 15 of Jan not visiting the YMCA! & the woman said I'd be responsible for Novembers fee then nothing there after!
So, I ask shy is the YMCA TAKING MONEY from a disabled person on a very low income living on SSIDI? That has very little money to feed herself let alone afford the proper health services needed? I can't prove why the date on the membership was not put through until January nor can I understand how the date of 11/15/14 got changed to 1/15/15 but this is almost too much to bare!

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6:06 pm EDT
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YMCA personal trainer abusing his role

Ymca in surbiton surrey are employing convicted men (inmates from prison) volunteer and become personal trainers to only abuse there roles and neglect young females with low self esteem!
This is where we the public should be asking our self's.. are we safe? With these convicted men being aloud to run around abusing people.
A top prime example is of victor warden who's been working at ymca for a large number of years and had been secretly putting money in his own pocket instead of through the books with ymca for personal training. But am astounded by hearing that ymca surbiton management had recieved a number of full complaints and photo graphic evidence of violently abusing a young female client for a good year! Sexually harassing female members only be put on suspension and let back to carry this sick cycle on, and the girl being banned from the gym. Numerous police reports and statements etc and yet this sick twisted man is still getting away with it.. to carry on with this behaviour. People who have also been vicissitudes of cases like this need to come forward and fight together to put this sick man away for the things he's done over the last few years to woman. He's dangerous.

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this man has been complained about by numerous people, he is finally being looked into by reps and higher authority. the amount of new people that have came forward since all these complaints are amazing! I really hope he is stripped of by his post as a personal trainer and given a hefty fine and a criminal record. thanks to the new evidence of other woman and resources.

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8:16 am EDT
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I was quoted a monthly membership fee of $20.38 and agreed to an automatic bank withdraw from my checking account. When the bank withdraw was made $52.55 was charged to my account. When I contacted the corporate office and the membership director at the Y, they refused to credit my account back the difference. They have ignored follow up emails, voice...

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4:39 pm EDT
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YMCA staff rudeness/theft

I went in to the North Spokane YMCA to sign up. I was given a Guest Pass to see if I like the equipment and I was able to use the equipment one time and thought I would give it a shot. A few days later, I came back in and signed up officially. I specifically asked on my tour if I could lock my stuff up, I was told I could. I came in the following day and worked out and left brand new shampoo, conditioner, body wash, deodorant, face wash and Nike flip-flops in my locker when I left. I became very sick and was out of work and working out for 2 weeks. When I went back this morning, I was informed my lock was cut and my stuff was gone. I was told I would receive a call this afternoon. Since I heard nothing, I called back and spoke to MEEGAN, who laughed at me and said my stuff was all donated. I explained I was never told the policy and there were no signs up in the locker room stating the policy. To no avail. I will never go back there!

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10:25 pm EDT
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YMCA instructor continuously playd loud music

There is aok is on its highest level.ection ymca who blasts the zumba session music waaay too loud. The zumba instructor at the bronx castlehil to ymca staff several times about a zumba instructor named erika blasts the music at its highest level. A few other members complain each time she does zumba because it is extremely loud. We cannot hear each other talk nor can we here her instructions. I have spoken to the staff while the zumba class was in progress and the staff member ashley said she would check It out and she never did. My kids also have to be outside because she blasts the music so loud it gives them headaches and they cant even communicate with each other. It is as if erika refuses to play the music at an appropriate level. I think she is going deaf and cannot hear how loud she has the music. It needs to stop. The staff here has done nothing to stop this zumba instructor and i dont know what else to do

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8:06 am EDT
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YMCA bullied, discriminatory and threaten

The Ymca have a Discriminatory and Threaten policy inlace whereby if your forced to stay one due to being made a deaf.

We attend 5am-7am to play basketball every wed and friday.

I am very disappointment with YMCA Staff Because when Somebody say that he going punch in my face and Staff Didn't careless but Laughing at me. Stab my back that I can't hear them. But i Can read the lip. One person who start threaten me then Everybody start theater me. Either Staff doing nothing but walk me out of the door. I didn't do anything wrong in every week. I alway get pick on and Im weak link on the Basketball court. when I try to work it out and move on with other player, They like to play the game with me and saying, " Huh, Im deaf, and Laughing front other people" The Ymca Staff just sat down and Listen to conversation and laugh along with them. Staff threaten me that If I get into argument and they will suspend me that i didn't do. They never warn other player that to leave me alone or stop bullied. Not even one time. It goes on and on. I ma very loyal with YMCA more than 4 year and I dont have any problem with people and staff. I was minding my business and do my thing. I am different and I need make a change. I want YMCA Staff to do better job before they let it happen and make it worse. I need your support and what Should I do?

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10:53 am EDT
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YMCA handicapped lifts

Their handicapped lift chairs to get handicapped people in and out of the pools are in need of repair. One one the far side by the slide pinched my fingers told and asked for this one to be fixed since last 2 years. its the cool pool best for some one with my handicap to be in. The 94 degree pool that lift chair is tilting to much to bring people in and out with out help from life guard. These to chairs are close to 10 yrs old time to be replaced after all, the equipment in fitness room gets replaced more. Ignoring how many handicapped people use these chairs during the week.
I looked into what one brand new one costs [protected] dollars and professionally installed. I even have pamphlets on it.
Tried calling cooperate which i got [protected] but turns out to be a residence.
Email. [protected]@hotmail.com, [protected]

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9:56 am EDT
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YMCA noise

Incessant, daily noise all summer long at ymca camp
Housed at prek montclair nj (Corner of church street & orange rd)

Screaming on megaphones, or yelling and chanting - sounds like
Nazi nuremberg rallies. Ongoing... Constant... Daily.
Town refuses to enforce noise / nuisance laws. I have called
Essex co, dep. Governor's office... You name it.

Stephanie wood orange rd montclair
[protected]@mail. Montclair. Edu

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11:49 pm EDT
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Stephanie DobsonAssociation Aquatics Director This women is racist and said horible name calling about me being fat in my swimming suit and being too black "Big=boned" bcause im a black women an my boobs are too big.. My swimming suit covered up my whole body and nothing was showing. I was assulted by her and a staff person on my way out. when i was leaving...

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4:33 am EDT
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YMCA unbelievably rude on the phone to me for no reason

I am writing about an important issue that I feel maangement at YMCA needs to recognize...I called to inquire about a small room and the guy told me the system was down to call back in a few hours when its up. I did so, and he said he had a small room available then. I said ok I would like to know if I can stay the max stay for a month, then he tells me there might be a few days in the small room but not for a month, then he proceeds to say there is a bigger room thats available. I said ok for how long, and he acts all quiet, barely even responded, and was just overal rude. He didnt give me any details, asked for all my information, my personal name, my address, my birthdate, , everything that I gave to him. I told him you you know what, I dont like your attitude right off the bat on the phone, I remember his name I beleive might have been John if I recall, and instead of reporting him to management at the YMCA, I just told him im not interested and was totally turned off by his attitude, now just picture how they must treat people who choose to stay in there rooms if this is how he is talking and treating me like this on the phone. It was so disrespectful, a turn off, rude, and just unprofessional at its best. ...and the funny thing is, is I was nothing but being understanding and polite when Asking and inquiring about the rooms and stuff that I did not deserve to recieve not one ounce of what this man showed towards me in terms of hositlity and rudeness. I will never stay at the Greenpoint YMCA and im glad I Never stepped foot into it after this phone call and the way this guy spoke to me. I feel bad I gave my information out and then he talked to me this way, but Its ok. I do not care either way. Just want to let everyone know this is how I got spoken to for no reason, and all i was doing was being polite and just inquring and then he was acting like Iwas being rude, accusing me and going Sir i told you earlier this that, etc it was just unbelievably rude and normally id report him to management but I do not care. I just hung up and said sorry your too rude for me im not interested no thank you. Just wanted to let you now how disappointed and mad I was at the way I was talked to. This occured on June 21, 2014 at about 4:15 A.M. in the morning, So if that can help to identify who was working there at that time in case the name is incorrect, Then I hope it is of help. Once again, I am not mad at YMCA at all but I will not stay at that branch and I apologize for any inconvience this might have caused you by sending you this E-mail. If you need tocontact me any further, you can do so by E-mail at [protected]@aol.com Once again, im sorry but I felt you neeeded to know and also how fuirious and mad I felt being talked down to so rude and inconsiderate the way he did to me. Take care.

Sincerely, Anthony J. of Brooklyn NY

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MkStItCh
West Seneca, US
Jun 21, 2014 5:34 am EDT

Well... I never heard once how he was being rude.
It was just you saying things like " I said ok for how long, and he acts all quiet, barely even responded, and was just overal rude. "
That is an assumption or conclusion on your part. It does not say how he was rude.
You did say how you were rude and hostile to him which I find ironic since you needed something from him.

Maybe you need to NOT call places like this at 4am when the staff is at a minimum level and 1 person is doing a lot of work.

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1:18 pm EST
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YMCA spray in locker room

The folowing are my opinions and beliefs only:
I was at this YMCA in coon rapids, MN. I was alone in the locker room with a strange looking black woman who hovered around a mirror that was near my locker. I believe that She was kind of heavy set, had bow legs. wore tight clothing, had medium or long black hair. She always had her back or side to me so I never saw her face. She held a silver can in her hand. I heard a long spraying sound. My eye suddenly felt irritated. I left the locker room. I had a severe reaction. My eye turned bright red and my face, arms, and legs swelled with bumps and swelling. I had to be sent to the ER in an ambulance. The doctor in the Er refused to test my blood for what chemical was in my blood because he said there was no way to know what chemical to test for. I believe this can't have just been a allergic reaction to perfume because I have never had allergies before and because of how suspicious the woman was. I believe she intentionally sprayed a chemical into the air to harm me but I can't know this for sure.
this happened last sunday evening.

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Update by Iwa2
Apr 15, 2014 8:33 am EDT

the strange man, terry, called again today. I forgot to mention that in addition to stomping in his big boots across the floor, he also was saying something to my friend about how there were murders at some other house that he was looking at. I think he was going out of his way to scare me into leaving before dark.

Update by Iwa2
Mar 24, 2014 3:48 pm EDT

Dr. Jeffrey Ptak, Scottsdale, Arizona

Update by Iwa2
Mar 24, 2014 3:46 pm EDT

I said " I remember thinking that the cab driver might try to murder me for Ptak"

What I meant to write was that "I remember thinking that the cab driver might try to murder me for Dr. Ptak by causing a car crash"

Update by Iwa2
Mar 24, 2014 3:41 pm EDT

I would also like to ad that the cab driver got really angry when I video taped him with my cell phone. I have his angry face and reaction on my phone.

Update by Iwa2
Mar 24, 2014 1:38 pm EDT

I'm victim Sometimes I wonder if Ptak will try to murder me for speaking out against him. Just the other day the weirdest thing happened to me. My friend and I went to work for a strange man on his home. The man said he heard unexplained stomping, like a ghost story or something. Then he stomped across the floor with his huge boots. I knew something was not right about him after that. He said he also found a baby's slipper one day and there were no baby's around, he said. When we were done working we called another cab to return home. When I entered the cab on the driver's side the African cab driver did not say a word. He did not even turn to look at us as we entered the cab and he just drove. I remember thinking that he might try to murder me for Ptak. This is something I have never thought of before when in a cab. The cab smelled so bad that I did not wear a seat belt. Funny that I had this thought because we did have a crash maybe five or ten minutes later! The cab drove out in front of a car in an intersection. The car came at us from the left and the cab driver swerved to the right to avoid the car. The car hit right near my side. I was sitting behind the driver and was thrown to the right at my friend. The cab spun out of control in a circle. The woman who hit us said that she had looked and did not see us. I felt suspicious of the cab driver and the woman. I had been in another similar crash over a year ago. In that crash a woman also came at us us and hit us for no good reason. The police said that she slipped because of the rain.

Update by Iwa2
Jan 24, 2014 2:19 pm EST

black women have naturally black hair and just a general feeling I got. why are you so concerned?

Update by Iwa2
Jan 24, 2014 1:02 pm EST

I just made an observation that the woman at walmart looked a lot like the woman at the gym, and that I also observed that she could look like a black woman from behind and from the side (far away). The woman in the gym kept her back to me because she may have been trying to hide her identity.

Update by Iwa2
Jan 24, 2014 12:59 pm EST

It means that if she was trying to hide her face by always having her back to me there would be no way to tell what she was without seeing her face. I just noticed that the woman at walmart could look like a black woman from behind and even from the side at a distance, because her hair was dyed black and her other features. The woman at walmart reminded me of the woman in the gym. I do not wear glasses so my vision is not as clear as it could be.

Update by Iwa2
Jan 23, 2014 4:10 pm EST

I saw a woman today at walmart on silver lake road that looked a lot like the woman at the gym. but she only looked black from behind, it was a white woman with dyed black hair. maybe I was mistaken and the suspicious woman in the locker room was not even black. She always kept her back or side to me so how could I know for sure if I was not paying much attention to her in the locker room.

Update by Iwa2
Jan 23, 2014 4:05 pm EST

today at 2 pm in walmart on silver lake rd. I saw a woman who looked kind of like the woman at the gym.
She always kept her back or side to me so I could not see her face at the gym. Because her hair is dark black I may have been mistaken in assuming that she was black. When I looked at the woman today, she did look black from behind but she was white and her hair was died dark black.

Update by Iwa2
Jan 23, 2014 11:45 am EST

no, the doctor told me that it was most likely a reaction to the airborne spray but that he had no way to test for an unknown chemical. so there is no way to know.
And why are you stalking me, champion of logic? you also commented on my complaint against Ptak.
who are you? Did you have something to do with this?

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ttttttt
US
Aug 10, 2014 1:42 pm EDT

the house key was mysteriously found sitting in the driveway as though an intruder had tossed it there after coming in the house. I drank a glass of milk that didn't taste right from the refrigerator. now the muscle under my eye twitches constantly and I feel weird. I was so healthy and now I feel terrible. I went to the hospital but did not tell the doctor all this because I knew he wouldn't listen.

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1:57 pm EST
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YMCA breech of client confidentiality and abuse from gym personal trainer

I was a member of Surbiton ymca gym for over a year when ive had the most horrific time with the way I was treated and how the situation wss dealt with...

I have been badly treated by the Surbiton ymca, as they are still employing a man that works and personal trains there.

This horrific man trys grooming his clients... by becoming more than a personal trainer but more of the friends front as an act of kindness with an aim to get something in return. By money lending, asking favous, to gain extra contact means with clients for romantic reasons. May be seen as sneaky or sly by some under the context of romantic involvement, but is used often to get to know people better for this purpose - A little white lie to save possible rejection, also known as playing it safe.

To manipulate vulnerable adults by emotionally abusing and physically. Telling his clients he is single when he is married with three children. Using sob stories to try and borrow large amounts of money. Discloses your personal information to other staff an gym members...

But ymca were fully aware of this man but still... still let the discusting man still work for there organisation. Even after photographic evidence of physical abuse from the worker but also statements from other witnesses.

For ymca management to only ignore this and stop my membership an let this beast still work for them!

This is wrong on so many levels.

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Update by Ymca Surbiton
Jul 29, 2014 2:02 pm EDT

The comments posted above are slanderous and falsified made by the same person who was originally being complained about.the posts from other 'users' were made one day apart by false users created on the same day in order to create a false impression and to spread lies.the original complaint is true and factual.

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Sharon0
london, GB
Dec 05, 2013 12:02 pm EST

Funnily enough my husban likes to read these things, and i usually pay it no mind but he showed me this one and
unfortunalty enough i think this was my cleaner. He wanted me to put a complaint on here about here but ill just add to this list,
We just let her go do to her incompetence to stick to what shes says and her consistant lateness, never sticking to times and rearranging at the last min, leaving jobs half done cause she was late and wanted to come back and finish, that is what you call totally unacceptable.

Word of advice dear try another profession

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alan86
london, GB
Dec 04, 2013 7:26 pm EST

OMG i was just about to complain about somthing when i read this.
if this is the same Fyfe from surbiton, she is Weird & very crazy, i met this girl in barcada and she seemed ok. anyway after the club she invited me back to hers and did it once,
a few days later she comes into the bar where i work and starts telling ppl that were dating, (WEIRDO)
Then she started calling and texting me consistently but cause im at work i dont answer so she leaves this drunking message on my phone. talking about how i took advantage of her, I was like WTF

This girl is a utter complete Lier

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JJ095
CROYDEN, GB
Dec 04, 2013 3:34 pm EST

i Know this Girl Amber Fyfe and trust me don't believe a word shes says,
im a member of a gym in New Malden and i had to move gyms because she tried to accuse me of threatening her and other horrible stuff, which in the end it was found that she was lieing, all because she liked me and i didn't want to go out with her so she tried to blackmail me, shes a sad pathetic girl who crave attention

I took her to court in the end

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YMCA liars and kidnappers and child molseters

The YMCA st.catharines hires prostitues that sell drugs to children they allowed someone other then the parent to pick up a child that got kidnapped and sexuall abused by their employee Colleen. They allow this to go on because the managers Mimi and Allen help with the kidnapping and sexual assault to take place at st.catharines family YMCA

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I was lifting wieghts at 3 pm like i always do when one of the hourly employees tells me disrespectully to take it easy on that bar. She watched me for a few minuets and kept following me aroung the weigh lifting area. She said for me to stop dropping the weights then i told her there is weights on it its not going to just barley touch... Some lady with...

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I was recommended by my friends to try the one week pass before signing up as a membership. My friend tried this promotion last month and she just got the membership a day ago. We called them before we head there, and they said the promotion is till available. In October 8th, 2013 10:20pm. We were served by a staff named "David" at the YMCA in Markham...

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YMCA rude members

In the female changing room, some Armenian women sit on the bench talking and spread their belongings all over the bench. The bench is supposed to be shared. Some signs should be posted in the changing room and remind them not to be selfish.

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YMCA shameful and dishonest head of sports and recreations west valley ymca

Aldo rocha
Director of sports and recreation

West valley family ymca

18810 vanowen street, reseda, ca 91335

(p) 818.774.2840 ext. 3319 (f) 818.776.0153 (c) 818.438.2679

(e) [protected]@ymcala.org (w) www.ymcala.org

The y: we're for youth development, healthy living and social responsibility.

Dear mr. aldo

I am the father of two children, playing in the 7-8 tournament at west valley ymca. I am writing to you in regards to the today game mexico vs dynamo.in short, the cheating of the coach julio (mexico team) with your personal connivance and endorsement inspired me for this note. team dynamo played the tournament honest and clean. team dynamo never added single player to the officially stated player’s list. team dynamo played clean, honest soccer, because all parents and children of the team dynamo have great respect to the game and ymca organization.

On other hand team mexico cheated their way into the championship last season, because coach julio under your personal approval brought several new players (older, stronger, yet never listed in the roaster for team mexico). when team mexico won the final game last season we, parents, had to tell our children: “yes, they cheated, but it happens sometimes. life isn’t always fair with you, so suck it up and play your best”. we never thought that after the scandalous behavior of coach julio anything like that would be allowed to happen again. unfortunately we have been proven wrong by your impaired judgment.

Today, all the children and parents witnessed the biased attitude from referees’ behalf to the rude infringement of the official code of ymca’s conduct. coach julio brought half of a dozen kids to the game, which never played in a single game of this tournament. you personally approved this violation over the phone, yet you prohibited to add any extra players to the team dynamo on the grounds that all players shall be listed before the tournament starts. unfortunately the referee lacked basic knowledge of the soccer rules, and his calls were unprofessional and unsportsmanlike. halftime into the game everyone around the soccer field saw devious ways taken to insure the win by team mexico. I am sorry to say it, but referee, coach julio, and you, mr. rocha showed us once again that your personal relationships overrule official ymca policies. I am sorry, that this experience taught two teams of great children, that cheating is acceptable in sports as long as you can get away with it. I am sorry, that dishonest tricks are taking place in the organization that profoundly and proudly declare that “we're for youth development, healthy living and social responsibility”.

Dear mr. aldo rocha, your conduct as director of sports and recreations cannot be qualified any other way as dishonorable and disgraceful, for which you deserve full credit and responsibility. my children will never participate in any west valley ymca activity, and I am going to make sure, that this infamous experience will become well known around the great city of los angeles.

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Em03
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Mar 13, 2014 5:28 pm EDT
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We went through the same experience in winter 2014 session. Nothing has changed from reading this review. This is all a repeating ripple that keeps going in every session . The refs will do anything to help Julio's team win during the games. Aldo will defend his good friends the refs and Julio. We all seen them huddle before games and while games are being played. Aldo feels he has the power to do what he pleases. Parents do not step up do to the fear that Aldo and his friends might treat their kids different . YMCA needs a change. I cannot support YMCA with how biased they play in the soccer games. If you are a parent and are experiencing any of this please stand up for change.

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Overview of YMCA complaint handling

YMCA reviews first appeared on Complaints Board on Sep 26, 2008. The latest review My YMCA Membership was Terminated..... was posted on Oct 13, 2024. The latest complaint Oak park YMCA was resolved on Nov 22, 2022. YMCA has an average consumer rating of 1 stars from 352 reviews. YMCA has resolved 39 complaints.
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    101 N Wacker Drive, Chicago, Illinois, 60606, United States
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