Menu
Login
Lake Houston YMCA
Easier for me to give you a list:
1. Incorrect signup date. I received emails stating that the season was going to start in one week however the front desk rep said that it was three weeks away. Fortunately, I signed my son up early.
2. We received a practice and game schedule that was full of errors. One of the practices was for October 9 (Columbus Day) and we all received a Player Space reminder. When we got to the field, a rep came onto the field and told us to get off because they were closed and she had to lock up the parking gate. The practice was never rescheduled.
3. One of the games was canceled. And no parent was notified. They said that it was too wet however, the field was absolutely dry. They told us that the game would be made up, however, it was NOT!
4. Three of the game times were incorrect. The schedule that Player Space provided us was incorrect. We had to wait one day over an hour in the 100-degree heat. My son has a medical condition and he could not wait in lthe extreme heat.
5. The next games were also incorrect, however, we knew this ahead of time and we didn't have to wait for long in the heat.
6. Several games were played without a referee. They just didn't show up so the coaches had to coach and ref at the same time.
7. The last two or three games were played without a chalked field.
8. Before our 3rd game, your Rep brought out three additional players to add to our team. We already had 10. That meant that all of our current players could only play less than one-half.
9. Communication was beyond horrible. Nobody answered the phone. Messages were not returned. Emails were not answered etc.
11 And to top all of that off, the kids did not even receive medals. We have played flag football for five seasons and the kids always received a medal.
12. I am sure that there are several other problems but I am sure that these should be suffice.
****I'm sending this report to you. I would appreciate it if someone who is in charge of the Lake Houston YMCA. We are done trying to work with the staff at that location.
Pete Poindexter (Lucas Poindexter's father)
[protected]
Desired outcome: I believe that every flag football player should be refunded the entire fee. This should also include two months of the $25.00 monthly fee, and the kids shuld all receive their medals
