Zando
Reviews and Complaints

Good Morning,
A order was place in April 2019, till today i have not yet received the order .After numerous calls and emails it was said i will get a refund (store voucher) its almost end May and still nothing, I have sent emails without any reply, i have contacted the service centre and no one seems to do what needs to be done This is realy bad as the order was paid for already.
So why not just give my money back

I bought a sweater, in any shop rules will be you can exchange within 2-3 days, if no size or item available on same brand, you can exchange it with another but if higher price pay more if lower no refund.

But Zando, the rule on sale says: exchange only with size and color item. When I was about to exchange them, there was no available size that I want. But I found one on samw rack 50% off, lower price than what I paid but refuse to exchange for me. says it was their rule.

Is there any trade government rules in Cambodia about exchange? There must be so called standard rule.

Like what lawyers I have asked said, the company has to change it, as long receipt is there and tag is still on clothes and if no size, can exchange. but refusing.

I wonder if government on trade or ministry of trade has its own regulation.

These staffs at Zando are stupid, going around the bush. and if ever you ask about size, o no... nothing . ask customer assistance, you be getting reply every 3 hours and still cant help you.

Business is easy. Make your customer satisfied not your staff. Life of business is with the customers. Zando BKK 1 and all over cambodia got lots of complaints about rude staffs, guards, not attending customers properly and poor customer service.

I say, the zando management or owner has to remove this. They dont have control
No one allows to bring in the fitting room more than 5 clothes at time for security purpose.

But zando staff doesnt care because most of those are their friends who can just maybe put in their bags and ran off. and no one is looking. Their staff busy on their facebooks, chatting non sense.

One sweater will not make me anything. But will make the world know that Zando will one day close its doors because of bad feedbacks and loses because of poor security and staff .

Good luck.

I wouldn't wish anyone to experience terrible service that I have been receiving from Zando. In this 21st century it is unthinkable that such bad customer service still exists, unacceptable! I purchased a Cap worthy more than R500 on the 25th of November 2018 and it was delivered to me extremely late on the 14th of December 2018 after they promised to deliver within 3 days. However I let it go, only if I knew my nightmare wasn't about to end, the same product I'd wear it for less than a month and it has lost colour and I have contacted their call centre and it hasn't not taken me any where really as I was told it's all my fault I was suppose to follow washing instructions and I requested those instructions, I was told the factory policy doesn't allow them to disclose such information. Such a disappointment! Very bad! Terrible!

I have ordered from Zando several times. The first time went smoothly and I was happy with my purchases. Ever since, however, I have been disgusted with their level of customer service. My parcels keep getting delayed, I didn't receive discount coupons in the promised 24 hours. They are ridiculously slow at responding to emails. My latest order took more than two weeks to arrive, and then it arrived without one of the items. On the app, the item's status is 'delivered'. I emailed the next day and am still waiting for a response. Also, much of the information in their product descriptions is incorrect.

I don't think I will ever use them again, nor will I recommend them to others.

I placed an order 22nd Dec, payment went through and received confirmation via app.
5 minutes later, received email saying order cancelled as no payment received. I emailed requesting why cancelled as payment has gone through and not been returned, received an automated response. Replied a day later requesting confirmation of order or refund, no reply. I have phone several times just to hold on endlessly listening to the same crap music. No one ever responds. To date I still have not been reimbursed or received the order or had any reply to my several emails. No one answer the phones, they just play music. Wtf?

I placed an order on Sun, Dec 16 and made sure all the items were listed as in stock.

I'm going away for holiday on Monday 24th Dec and won't be back for 3 weeks. So I want to use their 3 Hour Delivery option stated below:

Must have your order today? R80 will ensure delivery of your order to your door within 3 hours. Only certain Cape Town areas qualify, and orders must be placed before 15:00 on a working week day. Not available for Pay In Store, COD and EFT payment options.

I've tried calling their call center a few times but there is no answer.
So I emailed them on 19th Dec but haven't gotten no reply.
when I look at tracking, the order hasn't even been processed yet at Zando never mind sent to courier for delivery.

Is this just a scam site because I see many people with the same issue?
do I need to report this to police?

I placed my order on the 11th of December, in time to have it delivered before Christmas. I tried to track the order but it is impossible as it has not even been processed on Zando's side yet. I tried giving them a call, but to no avail as they do not even bother to answer their phones and I also tried emailing but they do not even have the decency to reply. I obviously bought the items to have before Christmas. I also placed an order with Superbalist same day I ordered from Zand and received my package last week. Really I buy online often but the service is pathetic to say the very least!

Placed an order with Zando on 3 December, used a voucher and paid the rest with my card, the order number is [protected], since the status on their tracking has not updated to anything other than "Order is being processed". Their FAQ status that delivery is 3-5 days depending on the area, (I am a returning shopper and can confirm that it's normally 4 days for my region). I have logged queries, complaints, written on their Facebook wall and commented on their add and I'm just not receiving any feedback. I've tried to contact their customer service center, after 59min and no answer, I had to put the phone down, as I actually have work to do other than trying to trace the items I bought.

My colleague placed her order on 13 December, and her package was delivered this morning, how does that make sense? so they're working their way back, in other words, I won't be receiving the goods I paid for this year still.

also, our offices will be closing on the 21st, that's 2 days from now, should I finally receive a message that my package will be delivered, will I have to drive back to work form my holiday to come and sign for it? Who will be paying for those costs?

I placed an order on 17 November. I was given the incorrect size and the item was picked up and returned to the warehouse. To date I have not received my order. I called the call centre on 13 December and was advised that there is a delay at the warehouse and that my I will get my delivery the next day. Nothing yet!
I am not the line now with your customer care consultant for almost an hour and get told that the item I ordered is sold out. If I did not call to check my order when was I going to get told this?. I have been calling since the 13th and only get toldn this today the 19th. Pathetic service
My order number [protected]. I want a refund for my item and for the incovience of constant calls made to your customer care number

I placed my order and have been waiting for it for 2 weeks. I send 2 emails got no response not even acknowledgment or apology.I inbox on facebook still no response or acknowledgement.
This is the worst online store in the world - advice if you want something for Valentine day 2019 order it now coz heaven knows its gonna take 2 moths to get delivered.
I will never buy from them again and I am spreading news to anyone to stay as far as possible from them !

I placed an order with Zando on 22nd November. I was sent a message the order was dispatched on 4th December, I still haven't received my order. I have tried calling spending 30min at a time on hold with me eventually having to cut the call. I have tried emailing with no response back.
I have purchased shoes for Christmas for my entire family from Zando and paid for it so what do I do now.
Zando is the gringe that ruined Christmas for alot of people this year.
Disgusted with them

Placed an order on the 2nd December. Received email confirmation on order and received sms confirmation on 7 December that my order will be delivered. I then received an email on the 7th saying my order would arrive on the 12 December. I call their "customer care" line numerous times (15+ minutes) at a time waiting for a non existent answer. I have mailed asking when delivery would be made as I won't be available at the delivery address from tomorrow afternoon and the item ordered was for a birthday gift - you just get an automated response with no real answer.

Your customer service is really pathetic.

I placed an order on the 2nd of December, using voucher and paying the excess with my credit card. Payment went through and the vouchers, but they ever logged my order. I don't even have an order number. I have sent countless of emails including proof of payment and have been on hold on their helpline for ages, using up all my airtime. I am beyond frustrated!

On the 26th of November I placed 3 orders on Zando and on the 7th of December i got notified that my orders have been shipped and on the 10th of December i only received only one of my 3 orders been calling Zando been emailing them but i do not get any feedback from them. Their phone keeps ringing for a long period of time with no answer.. And to think that i still have 3 more orders with them that have been in process since the 30th of November this is very bad service from them a very bad service . What annoys me is the fact that i do not get any correspondence from them and i have paid for the orders i am pissed for real

This is the MOST frustrating company to deal with! I have sent numerous emails and have tried to phone them 10 times today - each time holding on for more than 15 minutes - they just don't answer their phones and they don't respond to emails! My credit card was debited more than a week ago for an order that I placed; however I have received absolutely nothing; the website shows nothing about my delivery etc. I am HORRIFIED in how they do business!

I ordered two items from Zando on 29 November, and I have still not received it by 11 December, almost two weeks later. This despite sending them three emails and calling their helpline, where I had to hold for thirteen minutes before someone answered the phone. I was told I would receive the items by the next week and I am still waiting. To date, NO ONE has replied to the three emails I sent. I will not be ordering anything from Zando again. They clearly have no idea about customer care. From now on it is Superbalist for me all the way - they are efficient, quick with deliveries, keep you up to date constantly and their refunds are super-fast.

Their customer service is really none existent, you on the line without getting any answer from the other side... I really don't see the use to complain because nothing is ever being done with their pathetic customer service...a year later and still no improvement on my last complaint...thinking of rather not ordering anything anymore because assistance is not available...getting robots i think will provide much better services than this...

I am disgusted by Zandos absolute disregard for customer service. They want to run massive black Friday and Christmas campaigns, yet they don't have the infrastructure and efficiencies to execute on the expectations they set. I ordered a number of items on the 24th November, used a voucher I had to pay most of it and the difference with my credit card. I was emailed to say 3-5 bus days, and then again emailed to say 5-7 bus days. On business day 7 I called in as my order still only showed as received (not processed) on 4 Dec. They then stated that my delivery time lines changed to 7-9 bus days and I should have received an email. She then assured me they are trying their best to have this delivered by the 7th. On the 6th I got an email that one of the items I ordered was out of stock, and they gave me a refund of R6. After calling in and holding for another 30 mind to speak to yet another incompetent consultant. I was promised I would receive the correct refund and then also receive an escalation path to help my expedite the order of my replacement item. Fast forward to today, The new voucher gives errors, no escalation path received, still waiting for the manager to call me back. Always on another call and never calls back.

So I'm out of the item I wanted for my holiday plus no refund. Still to date have not received my original order. I love online shopping but incompetence like this is will cause customers back to Malls.

I ordered items from many other reputable e-commerce sites over same period and received all my items within the committed 3 to 5 days

RIP Zando - if this is how you treat customers you won't be around much longer

Placed an order on 27/11 and was advised the order would be delivered on 3 December. When I called them on the 3rd I was told it would be delivered between the 3rd and 5th and that I am unable to track the order because there is a problem with their tracing systems. Called twice on the 5th was placed on hold for 30min at a time and then the call cuts off, still no delivery. Phoned on the 6th waiting 20 min and was then told item hasn't even been shipped yet! It might get shipped today and received tomorrow or might get shipped on the 7th and received the 10th. Useless customer services, no response to emails not even a courtesy mail to apologize for the delay. My daughter used her savings to purchase the item and is now concerned that Zando has just taken her money with no item! Disgusting

I ordered an item on the 29/11/2018 at 9am, till date nothing has been received, I tried calling but sat on the line for an hour with no answer, I have never experienced such bad service before and its highly appalling that no one feels the need to respond to any complaints even on their social media pages, I required this item for a work function, if it cannot be delivered today kindly refund my money so I can purchase something else, I would never recommend Zando to any of my friends or family and will post such bad service on my social media to create awareness of the total disregard of customers time and money.