Zando
Reviews and Complaints

So on the 28th November, I order and paid for 2 items with Zando, the system did say that there was a backlog from BlackFriday (But this note was only mentioned after I had paid ) . I was well aware that the order was going to take more than 5 days but what I was not aware of was that 6 days later my order was still going to be in " Order is being processed"which is the same status it was at 09:34 on the same 28th Nov.

I c called the call center more than 5 times and no one picks up, on these occasions I had to hold for more than 10 minutes, I have sent an email to the service department and got no response, I went on to send to the complaints department and that did not help either .

Judging by these reviews, I shot myself on the foot by not coming here before placing my order

All i want right now is my refund, and no do not give me credits on your website, I will no longer be buying anything, I'll stick to superbalist . I want it to be refunded to the card used to make a purchased ...

NEVER AGAIN!

I placed my order on 23 november 2018 and I have still not received it. I have sent emails and tried to call but no one replies. Please can you either refund my money or let me know where my order is. My friends who placed their orders on the same day have all received theirs but I havent even had the decency of a response and I do not know why you bother with your customer care line as this doesnt work or else you dont have anyone manning the lines.

An order was placed on the 24th of November the payment has already been made and I have not received it yet.No one answers the help lines it rings for minutes and no one has the decency to at least reply to the multiple emails being sent. You're sitting with people's money and no products are being delivered. It would be much appreciated if you either refund everyone or at least tell us what is going on and we don't want excuses like influx in Black Friday orders or load shedding. We want the truth in future don't have sales you can not keep up with it.

I bought a shoe and they delivered the wrong size to me. and i was told i would receive it before Friday. today is Thursday and still received nothing it was for my daughters birthday. the lady has such a attitude.

So i want my shoe, i keep calling every time for feedback. they always promise to give feedback but no one phones oh emails nothing. just wondering if this is the service one receives, this is not the first time. it has happened so many times. i am so tired of it. i plan to take this to social media

Zando you becoming the worst online shopping service providers. Competition is tough you better pull up your socks. I ordered on the 21st, my order was dispatched the 23rd and Friday the 25th I received email and sms that my order is out on delivery, no parcel was delivered nor any communication on why the delay! It's Monday and I've been waiting for my parcel ever since! YOU going to loose out on customers, your courier service is horrible. Takealot and Spree takes the trophy, zando service is getting poorer ever time I place an order while your competitors are making life simpler and theee best for their customers. Im very disappointed and discouraged coz I used to be a fan!

I placed an order on the 8th of August 2018 and the item was in stock so I gave it 5-7 days before contacting. I was told it would be delivered on the 17th which was Friday or 20th being Monday. On the 21st I emailed again to say it was resolved and I would get it today.
I never had a problem with any online store and have purchased before from Zando with no problem.

I order 4 pairs of shoes. Paid a lot of money for it. The said I will receive my order between Friday and tuesday. It's already Wednesday and I haven't received anything yet. Nobody respond to my emails. I need the shoes today and haven't ever experience such service with any online shop. When will I receive my shoes because tomorrow is a vacation day and I need it today. This is very dissappointing.

I had ordered an item from zando. An email was sent to me to state that the item would be delivered between Wednesday (18 July 2018) and Friday (20 July 2018). All I was given was an order number and no actual tracking number to track my order. I had arranged with someone to wait for 3 whole days to collect the order, but it did not arrive and neither did I receive a response to say that my item would be delayed or when I could expect it. The following Monday, the delivery guys show up at the given address with the order, without telling me that they would be coming on that Monday, but at this point there was no person to collect the order, after speaking to the delivery guy on the phone, I was told that they would try to deliver the item the next day(Tuesday), however no item gets delivered and I had to contact zando to be told that it would not be delivered on that day, nevertheless I had asked them to please inform me on when it could be delivered. Someone had contacted me to say it would be delivered the next day (Wednesday) I had told the guy to please give me a time line as to when to expect it as I cannot expect someone to be sitting in the house the entire day wondering if they were going to show up or not. I was told that the item would come in the afternoon but again, they show up at the address early in the morning without informing me . . . I completely understand that delivery cannot always be exactly on time, but I is absolutely ridiculous to expect a customer to be cancel their life for 4 whole days wondering whether or not they would be getting their item, the customer service was horrific, the response from the company was terrible, I have ordered many things online, and not a single company has given me such a terrible service in terms of delivery, a simple thing such as informing the customer that the item would not be coming on the initial stipulated date and then specifying a new date could have helped in avoiding this entire situation.

I ordered a pair of shoes online and made payment within the specified time frame, when I queried a week later about delivery I was advised the order was cancelled due to them having the last one which was damaged. I was credited. The item was again in stock on the website which I used my credits to purchase it and yet again after a few days the item was cancelled again and a credit was automatically applied. Nobody informed me that it was cancelled and why it was cancelled. Shortly thereafter the item was available on the website. I was given a r100 voucher for the inconvenience because there was a delay in "delivery". That does not make up for the pathetic service I received.

Is anybody intending on ever getting back to me regarding my refund for order number [protected]? Your returns policy clearly states that I should be given a choice between a cash refund and store credit. I was never given the choice, just got store credit and for a product that was out of stock and not returned by me. After all the complaints I read from other dissatisfied customers on Hello Peter, I am too scared to use my store credit anyway and incur further costs for products that I will never receive. I'm starting to wonder if Zando is in financial difficulty since nobody seems to be receiving their orders anymore, nobody is getting their refunds and nobody can get hold of you on email or via phone.

I have been sending numerous emails to the service and customer complaints addresses and tried calling with absolutely no response since the 19th of June. Heck, I even posted on HelloPeter. This for an order placed on the 6th of June already. I think I've waited long enough to get the money back that you very eagerly took from me.

I ordered a Soviet Jeans from Zando - received the order on Monday.

The jeans is too small - i logged a return.

They then change the status of the return to "contact customer support"...

Ever since, I am calling but there is no answer / plus they do not respond to my e-mails...its like they stole my money.

The jeans even looks so faded - like a used item.

They have my money buy NA

On the 29/11/2012 I placed an order from zando, I haven't received any kind of communication from them up until I logged a complaint to hellopeter that's the only ti'me I got connection via cellphone, which I was contacted by the lady called roxanne sampson she asked for proof of payment of which I sent on the 22/12/2012, I then again sent her an email on the 28/12/2012 after a week of silence, she called stating that they will do a quick delivery that very same week, up until now I haven't heard anything from them. At this point in ti'me I don't want anything to do with this company I just want my money back period, i'm highly annoyed with such pathetic service.