Zynga
Reviews and Complaints

On Jan 1 2022 I requested, through Google Play, that I be refunded $21.44 from when Zynga charged me twice for an in game purchase of 'gems' on the day of Dec 11 2021.
Once Google processed the refund, Zynga went on to my account and took over 2 million coins of mine, as well as the Auto Sort option I opted in on, using 75 gems (which I paid for) to do so.
I immediately contacted customer service through the app and received an email explaining that they took these things because I was "refunded for [my] purchase" I explained that it wasn't a purchase, but an error on their part of charging me double for ONE purchase. They asked for screenshots, which I sent.
After this exchange, I left a detailed review on Google, which was obviously negative and while waiting to hear back from the email, I did play some more on the app and my coins were back up around one million or so.
I still hadn't heard back and stopped playing for awhile but saw that Zynga had asked me, under my review, to contact them through the app. When I logged on this time, ALL of my coins were now GONE.
I was first told that they took a certain amount of coins, and my auto sort, to make up for gems I didn't have, that they thought I was refunded on. I get that they could have been mistaken and I was happy to provide proof of the double charge. But, if they already took care of what they felt was the issue, why go back in my account and proceed to steal even more from me? I have sent 3 more emails since the one with the screenshots and I am hearing nothing back. They have literally STOLEN MONEY FROM ME. I paid for a lot of what they took and they have NO right to do so. I need to figure out how I can get help addressing this. I am furious. All I wanted was the money of mine that was taken without authorization and without a purchase having been made. And now I've been robbed of 3 million coins, and the auto sort that cost 75 gems (around $8)

To whom it may concern
My name is Tina Charriere and (Julian) is my maiden name. Im not sure if I signed up with my married name.
At around 930ish on Saturday 01/01/2022 I Bought coins, it went through my bank but I was not given them on my game. Woodforrest is the bank
[protected]@gmail.com is my email. I bought 9.99 of coins in was charged. $10.67

while playing w o oz i on up to 3 trillion playing 25billion a spin. while trying to collect a bonus wheel it froze, with the awe sucks those monkeys . logged out then in again .3 trillion gone and had just 748bn.

Hello Zynga Team,

I want to report my missing chips.

I had 1 billion and tried to enter the 1B Sit and Go. Page of the Game did not open or loaded. After i refreshed the page i realized that my chips are gone .

My Zynga ID is [protected]

Note: I state that i did not played or placed any wrong bet.

Thank you in advance!
Dorel

I am complaining about one of your users. I received a request for a game, which I then replied with a yes to play. After a few turns I received a chat. After 2 hi and etc my boyfriend didn't want me chatting with a man. So I said sorry can't play anymore. His last reply was "can you do anything to make a man happy. I tried to report, but in your report it asks for which match (don't know what that means?} Frankdean03. Thanks Carol Cumming

I started my Farm in March this year (2021) and in the In Box there are two things that are supposed to be there;
Requests and Notifications. Notifications is where you ASK your friends and neighbours for items they send it to you and it appears as Notifications in the In box.
Since starting my farm I have not had any Notifications. The Ask Function doesn't work so I am not getting any item from my friends and Neighbours.
Without these items I cannot finish tasks and have missed out on so many benefits because of this.
I have pleaded and begged Zynga severl times to fix this so I can ASK for items so that they appear as Notifications in my In Box, but they have failed to address the issue.

I did not authorize this purchase.

Will not open free videos to get points as it used to work I have played for years and about to quit as u cannot open videos. To get points. Please repair as soon as possible

I installed Zynga poker 4 days ago. I used to play another poker game, but my wife, mother and family play Zynga so I joined. I spent £70 to buy chips and coins for the fruit machine and accumulated 30b to start with. I purchased more chips via the game, and also won and lost chips. My current chips are 138b. With my purchases and wins. Tonight, I try to log in, and it says my account is banned for 3 days. So what's the point in me being a good, paying customer, if Zynga just ban you for nothing? This is so frustrating and Zynga need to have a better system in place for their customers. I am so upset because I've spent so much real money on a virtual game, to then not have access or be able to use it? I'm not sure what I'm meant to do about all the money I've already spent in the game. But I'm seriously considering to find an alternative poker game, where I can spend my money with the ease of mind that it's fair, and money well spent. Last night I joined a table with 5 players, and they was all transferring chips going all in on a table of 5. 4 of them was obviously together. And that's how they scam people like me. Then when you win a hand it's all abuse and 'we've reported you'. But when they win and take your chips it's all 'hahahaha'. This game needs a fair policy and process rather than just suspending people via an automated service.

ive won over 50 games straight and my % dosent go up, they charge for purchase of coins, then you have to bet your coins, and even if you win or lose, they take a % of your coins again, its the biggest scan going, the game boots you off the table, then it charges you half of the bet more coins, total bs i cant wait to a new spades game comes out, zynga will be bankrupt.

I've been a loyal player for over 5 years. This morning one of your administrators came on my game and made a rude comment about blocking me. I spent lots of money on your game though I. loose but didn't mind because its a game. This person had no right to block me because I chose to take a blind then leave because of his statement. Know one should feel threatened when spending their money.. There are other spades games I can play online but chose yours.. I have uninstalled the game and would like a refund for the coins I recently purchased. Sad that you should loose a loyal customer.

In the past two weeks I have finished first on numerous occasions in the San Jose 20 million buy in and never received my tickets as well the 100 million buy in same outcome I always look forward to conquering the challenges to amass my tickets so when my bank is low I can replenish it.

My game been frozen going on 3/4 days. On opening magelo monkey makes me tap on him but says no banana!
I have rebooted, removed n restored nothing.
I love the game but very frustrated at moment.
Please help if you can
Thanks
Lorraine

ID [protected]

I've been experiencing Freezing at tables and I've been missing chips I've been sitting with, I miss more than 120B, support don't help, I bought a pack of chips I didn't received, I needed to call from Brazil to US to complain for an issue that keeps repeating itself it's the 5th time
No concern from them
They take the chips I paid for and couldn't play them and now my money
I will look for reimburse and moral damage compensation
Fernanda.[protected]@maleplate.com

I was charged 19.70 for Google Zynga n I dnt even get on that plz refund my account and close anything u have for me thanks heather

i play every day built up to 5 billion. now i have 2 billion left. someone has ben on my sight. its not right. im very upset for this is my favorite game. i wish they would be returned. please find out whats going on. my coins have ben on another sight. dont no why so im upset.ruth tiffany.

I had over 870 millions and when I logged in there is only over 300 million there. It's impossible to reach customer service. These coins were stolen from me and I am absolutely disgusted! I have spent so much money playing this game and they just go ahead and basically steal it! It's outrageous! I enjoyed playing but after this I am done! How can they just do this?

what is going on? Zynga reset from Birthday Bonus and nothing works.
Game play on fast tables is slow
Table chat does not work. Sends out random message from my player.
Cannot collect prizes. Tickets etc.
Continues to pay out over 60% on the river. Odds are stacked
Zynga cheats to boost revenue.
takes me over 5 minutes to get a verification code to my outlook.com account but my yahoo.ca account get code instantly.
complain but always get a ROBO answer.
Just as bad as Facebook, Instagram if not worse.

My fb was hacked and i told them so, said they would move my account to another one, and lied, said they would not do it after 6 days. So now they are letting someone who hacked my game use my zynga accounts and wont shut it down, which is a breech of security...And once more this site does not do a d***** thing to help, i am not sure why your even here!

The site keeps on freezing up and I've noticed it only does it when I'm playing a high value game usually 300000 or more, the last time was for 350000 coins (this afternoon at 2pm), which you haven't and never do return which too my mind is fraudulent behavior.
All the page says when it freezes is OH NO SOMETHING WENT WRONG, then you say refresh which I do but it never works and I never get the game back and I lose my money every time, I paid my hard earned cash to buy coins off you only for you too rip me off and get back those very same coins by way of freezing the game and if this is not the case then why don't you return the coins I paid for with actual real cash.
So far you've taken close too a million coins off me this way and it has too stop.
This is purely your fault and issue, its your end that's causing this and its happening too many people, stop stealing from me and repay my coins.
I am going too submit a formal complaint to the English game commission as you are still a gaming site.