Zynga
Reviews and Complaints

I have managed to obtain all 36 animals in the animal park. A lot game play and spend. After an update all 36 animals disappeared. I have Uninstalled the game several time shoping it will reinstate the game but with no success. I have sent several emails to Zynga support with no reply or help.
I would please like somebody from Zynga to help me.
My email [protected]@yebo.co.za

Player ID [protected]
I have been playing this game for many years. This is my second farm as I lost the last one through no fault of my own. I started from the beginning and have spent hundreds of pounds on upgrading, taking part in events etc. Not to mention the time invested. I had until about 3 weeks ago enjoyed a game that is fun and competitive at times but it was an escape for me sometimes. Now I have nothing, through no fault of my own, it's all gone, everything has disappeared and your support will only offer me a level 179 generic farm with all my assestts missing. I find this hard to believe that your support team cannot reload my game to a point at which it was working perfectly? To say I am dumbfounded is an understatement. I understand from your small prints that you are not liable for anything that goes wrong, but surely on a humane level you do offer help and support. People like me invest hours and hours into their game and spend, like me lots of cash advancing in levels and obtaining helping hands. Do you agree that I should just accept that I have lost it all for the second time? If this is the case then it's gambling isn't it? I I pay for something but you don't guarantee it will be available the next day/ hour or year? I would play again and probably would carry on spending £10 every week to advance my farm, but I will not spend more money to get back what I already have somewhere in the cloud? Please can you look into this as I am so unhappy and feel this cannot be left. I speak for so many people who I see all over Facebook in a similar position. You don't seem to care as you have small print but you offer a service and there is no customer car e involved it seems to me.

Sucks. Font Sucks. I have two emails. one .ca, one .com .
why does it take 5 minutes or more to get verification code for .com email and instantaneous on .ca ?

Completed challenges but couldn't claim tickets?

all this today [protected]

Can't reply to messages. Can't send chips to Buddies.

Why mess with a good thing?

I am spending more than $500 a month to play. The algorithms have changed and they offer rewards but little comes. They are raping their players for money, and promising higher status, and bigger payouts. This is gambling, and it needs to be set accordingly so that zynga is returning at least something better in rewards for its player that are spending the money…

At least three times, i was charged twice the same day for a package of coins, and i had to dispute the charge on my Apple Pay. This company has customer service email, that tell you, it is just luck…..

BS, they promise you that if you do this or you do that, you will get better payouts and wins……It is fixed by the company to make you buy and buy and buy…..

I am so, so, so tired of loosing good hands to the River, time and time again.
Don't mind if it happens once in awhile but when it happens 2, 3, 4, 5 times in a row you know something is wrong. To compound the problem why does the same player win on the river three times in a row.

Zynga are nothing but crooks. They take your money so the can fund Club WPT.

They should both be investigated for unfair playing practices. Rigging the game. They control the Auto Dealer.

DO NOT EVEN START A ZYNGA GAME YOU WILL BE SORRY FOR IT LATER. I started in 2017 with one of their games Wonka Slots, and have been playing ever since. Last month I sent in a ticket saying I was getting lots of error messages, their reply was we will turn it over to the team. Still having them 2 weeks later i sent in 2nd ticket and their replay was we will turn it into the team, same ********! The next week I log on and nothing was there, my level was gone, the status was gone, the coins were gone, everything was gone...i sent in a ticket and typical response was we needs screen shots before your loss, GUESS WHAT! Yep, I take screen shots now because they told me out right basically that was TUFF, they were not in a position to give it back...NOT IN A POSITION TO GIVE IT BACK, yea right, about 7 emails I ASKED THEM HOW STUPID THEY THOUGHT I WAS, I started in 2017 of Nov. and it is now Aug. 2021, You think that is all the play I have done, showed receipts where I paid for game play and it gave me the platinum status and the ******** still would not give it back, THIS IS TYPICAL GREED WITH THIS COMPANY. There is a petition started to make them be responsible for their issues and support, if you have issues sign it, go to change.org and search zynga, look for a purple error sign and you have found it! They need to be held accountable for their games and game play as well.

Found the iTunes was making Unauthorized charges through PayPal on my checking account

just played a number of hands and 3 out of 5 hands were won on the river even though I had good hands.

They reset the auto dealer about 6 month ago to deal winning hands on river based on best hand at the table.

They do this to sucker in the rookies to buy more chips.

Last week I played and had good hands yet the same player won three hands in a row with 3 of a kind, all Queens. What are the odds of that? Tell me Zynga is not cheating!

On Wednesday Aug. 25th. I purchased a coin pkg. for 199.99 from you. I have not received my 7 days of elite play. I have already sent two posts that have not resulted in any game time. You need to fix this ASAP! I play your games everyday! I have purchased many coin packages over the years and I really disappointed that my request has not been resolved. Just in the past two weeks I achieved No. 1 in the weekly race, you can verify this by looking at my history. Please fix this issue promptly! Thank you Margie R. Correa or online player id Nanas3nietos.

Google zynga has charged my card over 1900$ ! And i did not approve or make these purchases! I would like a refund! Please . I see there are mony more people dealing with this same issue as me ! This is crazy!"they are robbing people! I want my money back. I dont even know what google zynga is! And not interested either! Please just makebthis easy and give me my refund!

Offered a reward to players that completed a challenge. Once challenge was completed no one received reward and was stated as an error on Zyngas behalf but no reward was ever paid out.

I have tried to add photos, but theycare all apparently too big. So I will copy/paste a response from Zynga, stating they are aware they ripped off customers.

As for the Dragon Jackpot mentioned in the Challenges, our game team has advised that this is a display issue for the event, and they have updated it for a fix moving forward. In terms of your experience with the game, we'll take this as feedback that will be shared with our game team so we know what can be improved on and provide players with a better gaming experience. Stay safe and thanks for your understanding.

Regards,
Joy M.
Zynga Player Support

Words With Friendsusually has a daily thing where you can watch ads for free coins but it is gone and I'm just curious if it's gone for good or will it be coming back? It really makes playing helpful for swaps and was hard enough when they dropped it down to about 10 ads a day for 3 coins each because it takes days to build up enough for just 5 swaps. There is no point in me playing the solo event any longer if I can't get free coins because I can't afford to buy them and often all I have are a bunch of low point vowels that make it impossible to pass through the solo events without being able to swap.

Its bad enough that this game freezes at inappropriate times but this time I was playing a 20000 game when it froze and some how I lost 40000 fed up with being ripped off!

I have a deduction on my checking account of $10.13. I have not authorized any payments out to your company. Having to make this complaint 350 works as to keep people from filing complaints so I'll just keep typing useless words until I reach the required 350 words. I have better things to do with my time but I don't like being ripped off by people and companies.

The amount of spins a person spins off and gets nothing is insane. A real casino that can actually lose money for you winning will give you better odds than this online casino that claims to be for entertainment only.

Losing billions of coins without getting any wins and spending money on top of it with no entertainment value in return is criminal.

They do no provide what they say and they do not support their player community.

This game is a huge joke and sadly they only want money and nothing else. I understand you need money to run your game but this is not the way to do it.

A fair and friendly gaming environment where your players are happy would make you a lot more and have people coming back.

Players follow your advice for playing and still get nowhere. People matter more than money and without them you have no business. Eventually it will catch up to you all at Zynga.

Zynga … Wow .. how they get away with ripping off the players is just amazing ! They claim they have a randomize dealing system … yeah sure .. the very minute my balance gets below a certain amount I begin to LOSE ! And continue to lose until you are forced to buy. Then after you buy the same thing happens … and if you don't play each day you lose massively the next rime you play. This happens to everyone yet this company still swears they don't cheat the players ! Complete lie ! The minute I find another gin rummy game that is similar I'm gone !

They never put links on their face book page that are good for their players, they never read the pages at all, when you contact support they do nothing, and i do mean nothing! you can never get anywhere with these people, the game play has issues every time they put something new on it, this stuff should be tested first not put it on and then deal with it. There is no phone no to call either, half the time the support in game does not work at all! this with the links happens at least 2-3 times a month, their players are angry, they would know that if they would bother reading their pages for the games, but they dont. This is the worst company i have ever had to deal with. If you buy something and they mess the game play up they will not refund you for anything, they take the money and run. They still have never refunded me the money i spent the last time for game play either. They are horrible. The links for the 10th and 11th of august 2021 dont work, last month they did not work the month before that they did not work either. It is getting old and we want what we pay for! i have added pics of their page, but i could add about 20 more complaints to it!

I was charged $16.87 from Google Zynga Inc that I didn't authorize! I also was charged $6.99 from Google Zhang Liang, and $9.99 from google Zhang lang. I'm attaching screenshots from all transactions. The charges were made on my Cash App Cash Card and currently in pending status. I would like them canceled and all the money refunded back to card! Thank you. The date that all of these transactions were made was on 8/5/21 and at 3 different times. those times are, $16.87 at 10:57 AM, $6.99 at 10:57AM, and $9.99 at 12:50PM. I've attached screenshots from my Cash App Cash Card from of these transactions.

I and other team members have received a notification that I have won a Toyota Mk4 and the winning prize will be available to claim after I do the next update.
I have updated the game CSR2, received nothing.
I have contacted support, they have requested a screen shot of the message, I have provided them the screen shots, they came back stating that it was a mistake.
I have been a customer, member since CSR have started, I think CSR are getting much worst, their graphics are definitely the best but promotions are sometimes too high in price and promises are never kept to, if a customer has been promised something you should adhere to.
Can someone look into this please.
Name: ahmed kamal
Game name: MIDO5877
Email: ahmed.[protected]@sky.com
Mobile: [protected]

To whom it may concern

I am not happy at all with what was said over the poker chat. A derogatory comment was made against my child which is disgusting to say the least. You know what I've been spending money with you guys for a while now and never in my life have I been so enraged with a situation. Whoever reads this message will know if you have children that they are the heartbeat outside your body. There is nothing you would not do or become to protect them. I honestly don't think that putting money in your pocket is a wise idea if my child is verbally attacked while I'm just trying to blow off some steam by playing a few hands of poker. Absolutely mortified by what I've just experienced and I will be taking this further.

Regards

Justin Stirland