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1xBet review: 1xbet India

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Author of the review
11:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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Been using 1xbet for long and spent alot of money. Its been 18 days I am reaching 1xbet for support but no help I added money arpund 2300 in three parts but not added. No cuwtomer support available. When I am logining inno agent available and sent 20 emails for help but no help. When account not logged in agent is availble but not helping asking to login to account and once logining in agent againnot available. They are just stealing money and doing a scam for sure. I want my 2300 back

My 1xbet account number is [protected].

Very bad customer support

No matter what they jist end the chat and keep repeating samething.

I have added 1300 on 28th March 2023 since then contacted chat support 20 times intialy was getting an agent but now no agent theymust havedone something to my account already sent 20 emaila but no support at all. Iwant my refund. There are 50 of app Ican use I am done with their fraud now.

Claimed loss: 23000

Desired outcome: 2300 refund

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1xBet response
Apr 17, 2024 4:54 am EDT
1xBet customer support contacts
Phone numbers

+44 1273 256987

Address

CY

Website

1xbet.com

File a complaint Write a review
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Dear Ramesh92266, My name is Alex, and I’m in charge of your case.

Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.

To assist in reviewing your transaction, we kindly request the following details:

1. Your gaming ID:

2. Date and time of the transaction:

3. Amount of the transaction:

4.Payment system, that was used:

5. Screenshot of the transaction:

Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.

Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.

We look forward to resolving this matter for you.

Best regards,

Alex, the 1xBet Team
Update by Ramesh92266
Apr 17, 2024 10:38 am EDT

Hi alex thanks for response.

I have been contacting your support for very long been 20 days for one transaction share n numbers of proof but your support on email dont evenbother to reply and chat support is pathetic.

I have one pending addtion since 28th mwrch 2024 for 1300 I will attach all available proof. Made total two 1300 of deposite one was added one not so you guys need to check which one was not added and add and samw happened yesterday. Made 4 deposite of 500 each but only two were added so ypu guys need to check and add missing two.

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1xBet response
Apr 19, 2024 6:38 am EDT
1xBet customer support contacts
Phone numbers

+44 1273 256987

Address

CY

Website

1xbet.com

File a complaint Write a review
View all 1xBet contacts
Dear Ramesh92266,

To assist in reviewing your transaction, we kindly request the following details, separately for every transaction in according way as we indicates below. This way it would be easier and quicker to check all the information with Security Team.

1. Your gaming ID:

2. Date and time of the transaction:

3. Amount of the transaction:

4.Payment system, that was used:

5. Screenshot of the transaction:

Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.

Best regards,

Alex, the 1xBet Team
Update by Ramesh92266
Apr 21, 2024 4:50 am EDT

1.ACCOUNT/gaming id - [protected]

2.Date and time- 28-march-2024 at 9.45 pm

3. Amount - 1300

4. Payment system used was upi

5. Attached the transaction

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Update by Ramesh92266
Apr 21, 2024 4:55 am EDT

For 2nd and 3rd transaction

Account/ gaming id -[protected]

Date and time - 16th April

Amount - two missing deposite of 500 each

Payment syatem used - upi qr

I am adding total 4 screen shot because I made total 4 deposite of 500 each and not usre which one was added which one not they can identify it with utr number... attached all 4 need to check and add two missing one

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Update by Ramesh92266
Apr 22, 2024 3:59 am EDT

No resolution yet

1xBet response
Apr 22, 2024 5:38 am EDT
1xBet customer support contacts
Phone numbers

+44 1273 256987

Address

CY

Website

1xbet.com

File a complaint Write a review
View all 1xBet contacts
Dear Ramesh92266,

We will check the status of your situation with our Security Department and get back to you with information as soon as possible

All the best,

Alex, the 1xBet Team
Update by Ramesh92266
Apr 22, 2024 5:57 am EDT

Yokay but 1xbet juat wasting money to promote it but have pathetic customer support

1xBet response
Apr 23, 2024 11:24 am EDT
1xBet customer support contacts
Phone numbers

+44 1273 256987

Address

CY

Website

1xbet.com

File a complaint Write a review
View all 1xBet contacts
Dear Ramesh92266,

Thank you for getting in touch with us.

Regarding your 2nd and 3rd transaction, our security team has requested that you provide the Upi id if the receiver "ROSSOFIED IT TECH SOLUTIONS PRIVATE LIMITED".

If you have any questions or require assistance regarding this matter please don't hesitate to reach out to us. We greatly appreciate your cooperation.

Best regards,

Alex, the 1xBet Team
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