1xBet
Reviews and Complaints

Bonjour svp mon compte: [protected] à été fermée définitivement le faîte est que j' suis entré deux pays le Burkina Faso et la côte d'ivoire, étant au Burkina je disposais d'un compte ( créé avec une puce de Burkina Faso) et quand je suis maintenant revenir en côte d'ivoire j'ai donc faire l'erreur de me créer un autre compte avec une puce de la côte d'ivoire ( dans le cas où je perdais la puce du Burkina et qu'il m'était impossible de pouvoir faire mes transactions avec cette puce, puisque j' suis maintenant en côte d'ivoire) j'ai donc eu à me créer un Autres comptes avec la puce ivoirienne et c'est là que durant le questionnaire avec le [protected]@1xbet-team.com je leur est donc je leur est expliqué le motif de ma création de plusieurs comptes. Enfin après leur vérification mon compte à été definivement fermer avec mes fonds a l'intérieur jusque là je leur écris pour le remboursement de mes fonds qui sont à l'intérieur de compte : [protected] mais j' n'obtient tjrs pas de réponse. Svp Veuillez m'aider à du moins obtenir le remboursement de mes fonds

Uttara, Dhaka 1230, Bangladesh

I have deposited money in my 1x wallet in 22feb 2022 5:56 pm its been 6 days and I already sent ss and statement through mail... And now they said money didt received by the bank but after 6 days they are saying y deposited to wrong account... What type of joke is this... This is the thransection idt2202221756325348620267

Good morning, I placed a bet of 6 different nhl games for $99.99 on the 20th of february 2022 for over 4.5 but 1xbet site ruled 2 out of them as a loss (ottawa senators - boston bruins and new york islanders - montreal canadiens) when clearly both games ended in a total of 5 goals for each. I wanted to overlook it but when I took a closer look to learn for my mistake, I noticed online that 1xbet did that on purpose. I have written to them via email: [protected]@1xbet-team.com but they said I should provide evidence of both games which I did but no reply from them.

I have all the proof that 1xbet is not sincere, every site I check on the internet says both game ended in over 4.5 but 1xbet don't want to pay and there is nothing in their terms and conditions that states otherwise.

Even fox sports, espn, bet365 shows both games ended in over 4.5. What more proof does 1xbet want when it's all over google. This goes you show how 1xbet invent and fabricate scores just because you are at a loss, thinking people won't check their bets online but quickly takes people's money unfairly.

https://www.livescore.com/en/hockey/2022-02-20/

https://www.google.com/url?sa=t&source=web&rct=j&url=https://nyihockeynow.com/new-york-islanders-montreal-canadien-barry-trotz-andrew-hammond/&ved=2ahukewift4wayjr2ahuk8bokhbz0bmeqfnoecdgqaq&usg=aovvaw07j_2vlyrvoorfaiiauuc7

https://africa.espn.com/nhl/recap/_/gameId/401406969

https://www.foxsports.com/scores/nhl?date=2022-02-20

https://africa.espn.com/nhl/scoreboard/_/date/20220220

Pls would be happy is this issue is reviewed and resolved (№[protected])

1xbet is just a scam bookmaker stay away from it although I have account from 2016 and lost there millions of Egyptian pounds never withdraw my account was verified twice before and have proof in 2017 and 2020 now I mainly deposit about 1 thousand of dollars and of course no problem when lose but imagine my account restricted when try to withdraw my last balance of 51$ they need me to lose all money ask from me again to verify and I already send tons of documents and I know their tactics to steal money from you as this happened for me before and after lose money the account will back normal again they are fraud stay away from them now I ask for a refund of at least my last deposit as I deposit every time (50-52)$ and they replied with bot messages ask for same document that already sent although I ask for close my account and refund money to same method and same my astropay account that already send screenshots of that account to them for verification in final my account ID is [protected]

On 21st of this month i deposited on my gaming account it's not reflecting I called the customer service they ask me to send email to the official web which I did and no response it's been almost a week now I have been emailing and emailing nothing please I need my money back am tired of waiting and it's frustrating because that money turns out to be the only money I have and 1xbet are holding it I am seriously not happy I want my refund as soon as possible

The security team sends me a repetitive order every day

They ask me to confirm a selfie of myself and the code they send me, along with the current date.

This is useless because it returns the form again

1xbet There is no love to open my account and return my money

I made my first deposit and no bonus was given

17/2/2022

Dear Complaints Board,

I don't know if you'll be able to help me or not, here's the details of my case..

My 1xbet user ID is :- [protected]

I try to make a withdrawal they rejecting my withdrawal request automatically and asking to email the security team..

When I contacted their security team regarding my withdrawal request, they asked me for Identification Documents, I provided my NID photos, my selfie holding my ID card next to my face and answered their questionnaire,

After a long conversation and providing all the documentation they said my is under verification, and few hours later they send me following email.

"Good Day.

We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:

Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:

1. to block (close) the account (including any duplicate accounts), which may entail:

- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you

- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account).

2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).

The decision was made after rigorous investigation of the case by The Security Department.

We ask you not to create gaming accounts with The Company.

Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.

All further questions concerning the case of blocking from your side will be ignored."

I'm a permanent user of 1xbet and I never create any other registration on 1xbet I have only one account on 1xbet.

I have attached the full email conversation in photos.

1xbet security team blocked my accounted over 3 month

Apply for authentication documents for the country of Ukraine PO Box 856, Lviv, Ukraine,79008

The documents have reached them, but my account has always been blocked

Send me an instruction through my account asking me to send them my face with the code they send with the current date.

I did the same, but the problem was done every two days, they return the form

I'm really disappointed in them

They are fraudsters, they do whatever they do not pay me

I have complained to the organization Curacao eGaming them

Friends, please someone who has experience to help me

My details:

ID:[protected]

Balance accounted blocked:12400$

Gmail: [protected]@gmail.com

I made a deposit of 10000f to ID [protected] on 17/2/22 around 22:40, the money appeared in the account and later was taken with me staking any game

Almost a month ago, I deposited 2 million tomans in my account, but the security team blocked my account and said that the site would not allow you to operate.

I also said that if I am not allowed to bet on the site, please return my money.

But they did not answer me.

Please help. What can I do to get my money back?

This is my account number ID: [protected]

My gaming account id [protected]

While I just won 4kMYR fund and 1xbet blocked my account unable to withdraw and i am using this account 2 years ago contribute a lot my losing funds on thi site .I send e-mail to request unblock my withdrawal they blocked my account and i hope i can get back my funds.

Please help to solve my problem

Happen on 18.11.2022

1xbet security team blocked my accounted balance 12400$

Hi! I have a problem withdrawing funds from 1xBet.

On 30 Jan 2022, I tried to withdraw via an e-wallet. I received this message: "Request for documents. Please email the security team."

I emailed the security team at: security-en@1xbet-team.com

They asked for my ID, statement from my e-wallet and I provided all those.

The next thing they asked for was a selfie, holding my ID near my face. Also next to you should be the computer (or mobile device) where we can see your inbox messages from security department (this mailing).

Your face, your document in the hand and the dialogue with the Security department opened on any device should be fully and clearly seen on the same photo. All data should be clearly visible.

I provided the photo but they keep saying its mirrored! I even asked them to provide an example of the photo they want, but they never provided any.

From other complaints I've read this is a tactic to tire the user. I'm sure they'll create additional hard-to-get documents that I must provide.

For example, some users report that 1xBet asked them to provide certificates of mental sanity. What on earth does that have to do with withdrawing money?

When a user is making a deposit, they don't even bother to ask any info about you. But the moment you ask to withdraw a substantial amount, the list of required docs becomes endless!

This is extremely poor customer service and I ask 1xBet to resolve my issue promptly because I need the funds urgently. Until then, I will post my grievances to all blogs, social media and news outlets.

Date: 28th January 2022

Hey there, i'm writing to complain about what transpired between me and your security team today...so i registered a 1xbet acct before i deposited some money and got a bonus which i was very thankful for but when registering i used my work email acct, so informations all go to that acct, i didn't like the fact all that was being sent to my work email so i had to change the email which means opening another account, so after opening a new acct i deposited money myself and I DIDN'T GET ANY BONUS, i didn't moan about it, i just played the game the right way and won a decent sum of money, but when it got to the time i wanted to withdraw some money from the acct, they demanding that i go through some verifications and submit some documents and stuff, which i did.

now while all these was going on, they somehow found about the old 1x bet acct which i completely don't use anymore, and asked me questions about it, which i gave answers to, after fixing my withdrawal issues on my new acct they took out a huge sum from my acct(main acct) saying they are revoking the bonus, but it wasn't your bonus, that was my hard earned money in my main acct not the bonus acct when i asked why bruh said it was for violating the terms of the company, i tried explaining that these are two very different acct but it was of no use, they could easily completely ban and delete the other acct couldn't they?why choose to take a customers hard a money knowing how difficult betting is?...my question is what if i had no money in this acct, what would have revoked? it's not logical at all, i hope you do something about it , btw excuse my use of language in those emails, i was just too pissed, thanks

Hello my account has been blocked since June last year with ONLY my money in it no redeemed bonus nor any winnings. I've sent 15+ photos of the requested documents to the security department but they have failed to resolve my issue actually currently they have ceased responding to my emails. Any one with an idea of a site which can help me recover back my money please advise. Am getting tired of raising my complaints here and nothing is being done about it.
Anyone with a solution please respond to this complaint below

I Have Been requesting to 1xbet block team and security team more than 1 year.

I emailed more than thousands time. But 1xbet didn't give back my account.
Facebook page India also cheating with me.
They didnt help me to get back my id.

Please Complainboards manager help me to get back my id. I am so poor student

Account details :
Member id: [protected]
Login no. +[protected]
NId: [protected]
Last Deposit : 10000/- BDT

1 I widrall 15500 bdtk to my mobile banking account roket. But never get it

My 1xbet account number - [protected]

Widral amount - 15500

My roket number - [protected]

Widral date - 17 january 2022

Widral time - 07-07 pm

2. I widral 57 dollar throw perfect money but never recev

1xbet dollar account-[protected]
Widral amount -57 dollar (perfect money)
Time - 1.49 pm
Date-january 20

Bangladeshi agent are very bad. They cheat people. They dont want to reply email or live chat. I am waiting to get my widral money