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1xBet review: Wring bet result

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10:02 pm EST
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I bet on Betboom vs. Falcons 2nd map on Dreamleague s25 with yes on ultrakill. Despite having ultrakill from GPK's hero Ember spirit, even a rampage, the result was still a lost. [protected] this was my bet slip. This bet happened on the 2nd round of groupstage. Happened in February 26,2025 at 2nd match. Please help me solve this problem as I think the result was faulty.

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1xBet response
Mar 05, 2025 3:32 am EST
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Hello! We are very sorry that you feel this way and we want to assure you that we are doing everything we can to provide you with a quality service, first and foremost including the security of your account and balance, and the correct settlement of all bets.

In accordance with fair settlement rules, in the event that there was an obvious error in our odds, such bet will be settled in accordance with the final result at the current odds corresponding to the given market (rule 2.19).

We hope for your understanding, since all settlement actions are strictly subject to the rules that players accept when registering on the site. In addition, to obtain detailed information about the status of any of the bets, you can always contact our support team. We are always ready to help you.

Sincerely,
1xBet team
Update by Rabi Jay
Mar 08, 2025 9:42 am EST

not helpful

1xBet response
Mar 30, 2025 1:33 am EDT
1xBet customer support contacts
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+44 1273 256987

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CY

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We recommend writing to technical support
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