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I have deposited INR 2300 on 2nd Feb and while creating request got error hence couldn't create request for the same.
I have contacted customer service via chat and email for resolution.
Got below response today as stated below:
Dear user,
You have not created any deposit request, please create the deposit request and contact us. The steps to create a deposit request:- Login to gaming account>Deposit>Select payment method(which you had chosen for payment)>Fill all details (reference number or transaction id from your payment confirmation screenshot, no need to make another payment)>Click on confirm. (It might be possible that our service provider details have changed on the website but it is not an issue).
On 3 Feb I tried creating request but got rejected by the operator for the same payment mode - BHIM PAY.
I have again contacted customer service via email stating below:
Deposit got rejected by the operator.
As I told you earlier that service provider details changed but still you told me to create request.
Now operator has rejected the request.
Kindly reply ASAP.
"TICKET ID" - #[protected] & #[protected]
MONEY GOT DEBITED FROM BANK YESTERDAY AND YET TO RECEIVE INTO 1XBET ACCOUNT.
NO RESPONSE FROM CUSTOMER CARE YET.
ALSO NO RESPONSE FROM FACEBOOK LINK OF 1XBET.
I HAVE SUBMITTED ALL THE PROOFS OF THE PAYMENT.
SHAILESH
Desired outcome: No response, No resolution till dateI have tried contacting all channels - Chat, Email, Facebook.
The complaint has been investigated and resolved to the customer's satisfaction.
I deposited 4800 INR 11/03/2022 at 9:34 am through upi fast but after 10hrs I haven't received the amount into my Gaming account. When I contacted them they told it can take upto 14days. My account balance has been debited but 1xbet saying its processesing. I have a doubt to being fraud. Can you suggest me what should do now?
My email address is Dmondal78300@gmail.com.
Did you got your money back ?
No I didn't get yet I contract customer service but
I have deposited 500rs yesterday but still not updated please let me know about it.
I have deposited INR 500 on 24nd may and while creating request got error hence couldn't create request for the same.
I have contacted customer service via chat and email for resolution.
Got below response today as stated below:
Dear user,
You have not created any deposit request, please create the deposit request and contact us. The steps to create a deposit request:- Login to gaming account>Deposit>Select payment method(which you had chosen for payment)>Fill all details (reference number or transaction id from your payment confirmation screenshot, no need to make another payment)>Click on confirm. (It might be possible that our service provider details have changed on the website but it is not an issue).
On 27 May I tried creating request but got rejected by the operator for the same payment mode - Paytm upi.
I have again contacted customer service via email stating below:
Deposit got rejected by the operator.
As I told you earlier that service provider details changed but still you told me to create request.
Now operator has rejected the request.
Kindly reply ASAP.
"TICKET ID" - #[protected]
Dear Team,
Kindly to inform that the Deposit amount Rs 4000 Not credited to my 1xbet account([protected]). and the payment was successfully showing and money debit in my Paytm Postpaid account. So please check and credit to my 1xbet account([protected])
Regards,
Sanjay Kumar
Im deposit 500/-rs but still not credited to my account see the problem
Deposited problem roket
Dear sir I send money to the agent but transaction deposite money rejected by operator
I deposit but rejected by operator I contract customer care for that problem but they still can't fix my problem
Same issue I m also facing but no any help form 1x bet team