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CB Gambling 1xBet I didn’t know about the terms and conditions that you blocked my account. Please help me unblock it so I can withdraw
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1xBet review: I didn’t know about the terms and conditions that you blocked my account. Please help me unblock it so I can withdraw

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10:36 am EDT
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Am really sorry I didn’t know anything about your terms and conditions which made you block the account. My elder brother was the one using the account but unfortunately his phone was stolen so he use my phone to open the account so I used the account to bet because I needed money to pay my mum hospital bills. As you can see till now I haven’t paid the bill because the account was blocked. If really I have known about all this rules and regulations I wouldn’t have use the account just that it was an emergency and I needed money. So please am begging you in gods name to help me unblock the account so that I can just withdraw the money settle my mum debts then after you can block it back. After I have gone through the terms and conditions I see that bet should be for 18 years above and in my country is 21years above and you see if am to till am of age it will september of next year which is too far. Am begging you I didn’t know anything about all these policies. Help a brother safe his mother she’s all I have ieft please in gods name🙏🙏🙏

Thanks for your understanding

Update by Speedo98
Apr 18, 2024 12:01 pm EDT

My account id([protected])

Update by Speedo98
Apr 21, 2024 7:12 am EDT

Please assist me am begging you it’s very urgent.It won’t happen again please

Apr 22, 2024 4:06 am EDT
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Dear Speedo98,

Thank you for reaching out to us! We are dedicated to providing you with the necessary assistance.

We want to inform you that your account has been temporarily blocked due to age-related restrictions. Upon reviewing our records, it appears that you may be under the legal age requirement for using our betting platform and its services.

As per our company's policies and regulatory obligations, we must ensure that all users meet the minimum age criteria stipulated for online betting and gaming activities.

Rest assured that your account will be unblocked as soon as you reach the age of majority and provide the necessary verification documents.

You can get acquainted with our Terms and Conditions on our web https://1xbet.com/en/information/rules/34 (clause 34.2 and 34.3)

Should you have any further queries or require assistance, please feel free to reach out to our support team.

Thank you for your cooperation and patience in this matter.

Best regards,

Alex, the 1xBet Team
Update by Speedo98
Apr 22, 2024 5:14 am EDT

I know but please I just want to withdraw the money that’s inside.My mother is in the hospital right now as I’m talking to you.Please all I want is just for you to pardon me ,I promise it will never happen again.Next time I will make sure I pay attention to the policies before using the platform.I will be very grateful if you can grant me this favor to safe my mothers life .You’re my last hope because I don’t have anyone who can help me ,so please don’t deny me this wish I beg you in God’s name, I don’t want my mother to die please unblock the account so I can just withdraw the money and safe her life .Am just a poor orphan who just loose his father and I don’t to lose my mother.My mother life is in your hands now only can safe her 😭🙏.In God’s name am begging you just unblock the account so I can use the money to safe her .You too have a mother so you can understand with me

Thanks for your understanding,may God bless you

Update by Speedo98
Apr 22, 2024 3:13 pm EDT

But my I’d card shows that am 20years meanwhile your the age required is 18 years above, so I don’t understand the reason why you blocked my account.Please review it properly cause I still have my id here with me

Apr 23, 2024 6:06 am EDT
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Dear Speedo98,

Thank you for reaching out to us! We are dedicated to providing you with the necessary assistance.

We want to inform you that in some countries, the gambling age of majority is considered to be above 21.

As per our company's policies and regulatory obligations, we must ensure that all users meet the minimum age criteria stipulated for online betting and gaming activities.

Rest assured that your account will be unblocked as soon as you reach the age of majority and provide the necessary verification documents.

Thank you for your cooperation and patience in this matter.

Best regards,

Alex, the 1xBet Team
Update by Speedo98
Apr 23, 2024 6:56 am EDT

I didn’t know that in some countries the age permitted to use your platform is 21 years above, i thought 18 years was for all the countries. So you see it’s not my fault because what I saw on the web was 18 above.You see if really i have known that in my country it’s 21 years i wouldn’t have used it.Now you see that it was a mistake because I didn’t know that the age depends on country.Am begging you please unblock the account so that i can just withdraw my money i beg you , i cant wait till next year is very far

Apr 25, 2024 4:55 am EDT
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Dear Speedo98,

We appreciate you reaching out regarding the recent account block. We understand your concern, but the decision made by our security team is final and not subject to review.

As per our company's policies and regulatory obligations, we must ensure that all users meet the minimum age criteria stipulated for online betting and gaming activities.

The minimum age varies from country to country and should be determined in accordance with the laws of your country.

You can get acquainted with our Terms and Conditions on our web https://1xbet.com/en/information/rules/34 (clause 34.2 and 34.3)

We are unable to overturn the decision made by our security team. If you have any other inquiries or need clarification on our policies, please don't hesitate to contact us.

Thank you for your cooperation and patience in this matter.

Best regards,

Alex, the 1xBet Team
Update by Speedo98
Apr 25, 2024 9:17 am EDT

Really you guys aren’t helping at all, I came to you because I knew you were going to assist me unblock the account but I see it’s not the case.Firstly you take two days before replying me an again you keep on sending me feedback which are not helping in anyway.Upon telling you guys that it was an error you still don’t want to listen instead you you ignore me .Please try and understand me it was a mistake.Do something and unblock my account than sending me messages that don’t help in anyway.

Apr 26, 2024 5:00 am EDT
1xBet customer support contacts
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CY

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Dear Speedo98,

We appreciate you reaching out regarding the recent account block.

However, as we said earlier, we are unable to overturn the decision made by our security team. Your account will stay temporary blocked until you reach the appropriate age for using our platform.

After that you can contact our Security Team and provide them with a document, which confirms that you have reached the legal age requirement for using our betting platform and its services.

Thank you for your cooperation and patience in this matter.

Best regards,

Alex, the 1xBet Team
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