1xBet
Reviews and Complaints

I navratn Jangid deposited 5000 INR to 1x bet account on 13th January 2023 .

My money is deducted from my account but not deposited to 1x bet account

I am providing full information here.

1.Date 13/01/2023

2.Time 07:31AM

3.Payment method SBI YONO IMPS

4.UTR NO. SBIN223013203602

5.Deposited to SAM ECOLLECT ([protected])

6.my 1xbet account no. [protected]

7. Amount 5000/-INR

Attaching screenshot of deposit.

I mailed to 1xbet account so many time provided that screenshot of transaction but they replies always as demanding provide us screenshot .

I mailed as saying that please arrange a call back to my no. [protected] but not replying.

Hello, it’s been over 1 year now since 1xbet blocked my account with 27,000,000 F (about USD 45,000). Account ID: [protected]

I’ve checked online and seen lots of users with this problem. Noticed 1xbet responds claiming their rule 2.26 on multi-accounting has been violated by the user and refunds their deposit. I don’t have multiple accounts and wonder why after following all their KYC instructions and sending all required documentation for over 1 year now, they haven’t unblocked my account and refunded my deposit. Are they trying to shamelessly defraud me?

Here’s a rundown of all the verification process they’ve done so far:

06/01/22: I tried to make a withdrawal from my account and noticed it’s blocked. They ask me to send basic verification documents (photo of ID, photo of me holding ID and phone with mail from their security team, screenshots of cryptocurrency account used to make deposit, history of account and account details, etc)

11/01/22: My account is blocked and i’m asked to submit an appeal claim

07/03/22: They ask me to send by postal service: notarized copy of my national ID, screenshots of my cryptocurrency account and a copy of my bank statement to their address at P. O Box 856, Lviv, Ukraine, 79008. Note that the war in Ukraine had just started making it very difficult and expensive to send documents by post. I however sent the documents and notified them.

19/09/22: 1xbet says the are looking at the documents

30/10/22: They ask me to complete a questionnaire with questions on if I modified documents that were sent to them (I didn’t) and also which device I used to get screenshots of what I sent.

06/12/22: They ask me to take a picture holding a code they shared with me and upload.

11/12/22: I’m asked to do a skype video call with them. It’s done and I received a mail saying I passed the skype verification.

16/12/22: I’m asked to fill a very long questionnaire with questions like what’s my favorite sport, my gender, nationality, if someone influenced my betting strategy, etc.

19/12/22: I’m asked to download a questionnaire with the same questions asked above, fill it out by hand and send to their address P. O Box 856, Lviv, Ukraine 79008

24/12/22: I’m asked to do another skype video call with them. It’s done and I receive another mail saying I passed the skype verification.

27/12/22: I’m asked to upload a copy of my birth certificate, driver’s license or utility bill. I uploaded my birth certificate.

02/01/23: I’m asked to send a notarized copy of my birth certificate to their address P. O Box 856, Lviv, Ukraine 79008. This is the third time I'm being asked to send documents by postal service to Ukraine. Which is very expensive.

05/01/22: I’m asked to send a copy of a mental capacity certificate. I go to a specialist center on this, get the tests and submit the certificate to them.

08/12/22: I’m asked to send a notarized copy of the mental capacity certificate to their address in Ukraine. Fourth time i’m asked to send documents by land mail. I however send the documents. Got a notification from the postal service that the document has arrived. I’ve notified 1xbet and not heard from them.

I don’t know when this endless verification process will end and I think they are trying to defraud me of my funds. Will like them to unblock my account and give me access to my funds.

Helo! I hope 1xbet customer support will me as I am facing problem while I tried to log in my account.

My account id number is [protected]

I created my account from 1xbet website. One click registration option I used for creating my account. There is no phone number or email address also I didn’t add my personal details in my account. I was new in online gambling. I created my account by the instruction of my friend. Then I made deposit in my account. But after some time I automatically logged out from my account. From that moment I can't log in with my account number and password.

Now what should I do? How can I get back my account?

They blocked my 11 thousand dollar account for about a month, we sent the documents they wanted. The reasons for blocking were stated as the same family. Now, as a result of my research, users from the same family are always allowed. There are those who use it as a husband and wife, there are those who use it as a brother and sister, what is our fault 1xbet? are you only mother and son forbidden?

I was think 1xbet is the best betting site but my thought is absolutely wrong they are the biggest cheating site. bcz after 5 days my BDT500 deposit not receive and not return my fund. They are not care about customer issues. Email no reason live chat no response. Bangladeshi most of the agent are cheater. So it is high time to say no for 1xbet.

If you think solution my problem please check... I have attached my screenshot.

My id : [protected]

Agent number: [protected]

Transaction id: AA72F2FXOI

Dear Complaints Board,

I don't know if you'll be able to help me or not, here's the details of my case..

My 1xbet user ID is :- [protected]

I try to make a withdrawal they rejecting my withdrawal request automatically and asking to email the security team..

When I contacted their security team regarding my withdrawal request, they asked me for Identification Documents, I provided my NID photos, my selfie holding my ID card next to my face and answered their questionnaire,

After a long conversation and providing all the documentation they said my is under verification, and few hours later they send me following email.

"Good Day.

We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:

Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:

1. to block (close) the account (including any duplicate accounts), which may entail:

- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you

- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account).

2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).

The decision was made after rigorous investigation of the case by The Security Department.

We ask you not to create gaming accounts with The Company.

Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.

All further questions concerning the case of blocking from your side will be ignored."

I'm a permanent user of 1xbet and I never create any other registration on 1xbet I have only one account on 1xbet.

I have attached the full email conversation in photos.

I opened my 1xbet account around October, 2022 and I opened this account knowing fully well about the issue of multiple accounts and that they are not allowed on 1xbet, I did all the necessary verifications such as email and valid Identification card. I was able to withdraw my small winnings until Dec 26th, 2022 where I won about N500,000, I was able to withdraw 170,000 from it and my other withdrawal request of N300,000 was then rejected and I was told to send the necessary documents to their security team, I adhered to all their request sending my valid ID, bank statement and even taking a selfie with my ID and showing screen with my messages with them after all this I was ask if I knew two people which I said I didn't know, after this I was told to wait for my data to be verified, I waited for long and after I didn't get a reply, I sent them a mail saying I was awaiting their response and few minutes later I got a mail saying I have multiple accounts band my account is to be closed and my winnings voided, I can assure that I don't have multiple accounts, I'm the only one in my family who has a betting account with 1xbet, I never allow anybody to fund my account or fund anyone's account, I would love for this to be checked because this claim isn't true and I have adhered to their terms and conditions.

My account id is [protected]

My account with 7900 Dollars has been Review For Verification on 12/27/2022, 1xbet had already required a series of documents, all of which were delivered. (Photo of the identity card, Driving license, electricity bill, and Bank statement, next to the email conversation on the computer). All this process only occurred after a withdrawal attempt. Long time. They told me to log in your account with pc, but when I try to log in with pc the account chooses a security name, I already know and They block my account, I don't know Why I wait for your help. I have returned an appeal form that asked me to wait 72 hours, Already 72 Hours gone and they told me That My account is under verification at the moment, you should follow the instructions listed on the website.I will wait for help

Please the security département ask about Something impossible,in my history gaming account there is no transaction of 5000dh and on my bank statement there is no transaction of 5000dh, the securiy departemnt after to much time and i provides all my document they said to me i have to show them a transaction of 5000dh and there is no transaction on my gaming account and bank statment with this 5000dh. please help !

Dear administration, today my bet was confirmed about Auckland vs Canterbury. My bet nmbr [protected] was total score under 325. Match was shortened due to rain and total score was under 325. So I won the bet. But 1xbet team only refunded my amount, not the reward amount.

If you say that I can't get reward due to DLS method.
So why I didn't refund back when I bet on India vs west indies 3rd ODI held on 27th July 2022. On that match I lost the bet due to rain, overs were reduced.
Both are the same scenario. If I didn't refund that time, and I lost the bet. So this time I should be rewarded.
Two different rules for the same scenario.
I filed compliant on customer support but they are not interested to understand the matter or solve it.
Kindly review your decision. And have a uniform policy. Same policy for same scenario.

Hello,

At 24 December 12:35 AM I charged my account by the way of card pardakht but my account doesn't charged after

i connected with operator they say two hour next it will be ok , but my account doesn't charged .

please guide me what i do

my account [protected]

Hadi Barani

number phone [protected]

From Banking card [protected] to [protected] crad pardakht user

2022 December 24... 12:35 AM [protected] Riles.

[protected]

[protected]

1401/10/03

12:35 AM

[protected]

[protected]

Karpardakht way

Sir i have diposit problem.18 hours gone but they are Don't solve my problem .i was try to diposit by fast Nagad 500/ taka (Bangladeshi currency). Diposit was successful but i didn’t get money yet In my 1x bet account. I was send email as per 1x bet law. But they are want video proof . that's why I also was send it by email. But they are Don't solve my problem yet. After 3 hours they are send email and they are Write don’t came any information from technical department. AGAIN we are froward your information in our technical Department . You want know update contact our gmail address.

last 18 hours i face this problem. I am very tired for this issue. So please take care of this matter please please

1.BDT wallet No(User ID):[[protected]]

2.Trans ID/TrxID:71MNEAG4

3.Client phone No:[+[protected]]

4.Agent phone No:[+[protected]]

5.Time and date:10:38am.07/01/2023

6.Amount:500/-taka

7.screen shot:

Hello my id is [protected] my account has been hacked and I have reached out to the security departement and they are a so ruuuude and dont want to work they stop responding it ha ve been 3 days they didnt respond my account has been hacked and blocked so ihave provided all the necessery documents so they can re open it but they start to declining after that telling me [censored]ty answer or copiying the same email ihave the proofs on my email after that I requested my refund of my deposit amouts with canceling any winning wich is my right according to the general rules now they not even answering what a failed department never register on 1 xbet because they can shut your account any time they want and dont refund you!

I was requested for withdraw to 1xbet security team.Then they start their marathon verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted all of these answers. Then they ask to send same questions answer to send 1xbet via post. I already did. They received and they asked to join again video conference. I passed successfully. They ask for no addiction gambling certificate I uploaded. Now they are not saying anything. It's more than 7 months my account blocked. 20 days ago 1xbet I spoke with them last.I didn't receive any result. Now When I email them they do not reply with me. Please Sir solve this problem as soon as possible. My claim was to the withdrawal method

Note I contacted wit 1xbet facebook but they didn't give any result.

My account number [protected]

I sent them

1 photo of the national ID card both site

2 deposit slip

3.A photo of me on the background of 1xbet securities email on mobile phone with where I hold a national I'd card.

Several forms

Notarized all completed questionnaires and sent by post to Ukraine.

.

2 Skype conferences, where I answered all the questions and passed successfully.

1xbet there is point “2.31" in which it is clearly stated that the terms of the proceedings on the account can not exceed two months, in my case it was almost seven months, that is, 1xbet themselves broke their point.

#Explanations that the rules do not specify specific documents that can request 1xbet.

*This case isn’t solved.

I placed a bet yesterday on 5 matches all were successful but one showed lost of which the team I placed a bet on had won the match. Bet number [protected]. I placed a bet for Barcelona to win and they won by 4 goals to 3 but surprisingly I saw lost on my best slip. This is the first time such is happening to me and I plead for an adjustment on the situation

Hello

Yesterday I deposited 25000 Egyptian pounds through vodafone cash E wallet

The transaction was successful and the money disappeared from my account but didn’t appear at my 1xbet account

I sent multiple mails to the support but they didn’t reply back here’s all my details

Operator : vodafone cash

Trx date: ‎‎[protected]:25

Trx ID: [protected]

Phone number: [protected]

Ixbet account number: [protected]

Email: [protected]@outlook.com

I deposited GHS 100 today as of 04/01/2023 The deposit was made at the time of 12:56 PM Mobile payment method with my MTN number. Deposit was successful on my end but hasn't reflected on my account and my operator network has already deducted the money and they said it was successful. I have requested a statement from my operator and everything clearly shows that the deposit was successful

Why is it that it hasn't reflected in my 1xbet account.

I processed a deposit of 35k pesos. I got an error message during the transaction so I contacted my bank after. They confirmed that the transaction was successfull and manually credited the money to 1xbet (Gcash). They sent me the bank statement which I forwarded to 1xbet support. My bank sent me an email saying that they coordinated with Gcash and that they confirmed that the said transaction are successfull. I informed 1xbet support and send them again the email I received. For 2 MONTHS THEY KEEP ON SAYING WAIT FOR THE SPECIALIST TO REVIEW. Last december they ask me for my October Bank Statement and even provide them my bank statement code for AND THEN ASK ME TO WAIT AGAIN.

I had made a deposit of Rs 50000 inr through net banking on Oct 30 2021. The amount got deducted in bank, it was never added to my wallet. I have mailed contacted customer support call them, no response, As money is looted by these spam 1xbet looters never trust these spamsters don't deposit even 1rs too. I didn't receive refund neither added to my 1x wallet