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I've made a deposit of 24000 on Dec 11, 2024, in account [protected], but same has not been credited. Customer service team keeps asking to wait without any update and keep closing my chats and calls. Very unprofessional behavior after taking my money.
Every time I ask for an update regarding my money customer service team mentions it has forwarded request to different team and wait for an update, but no update since more than 30 hours and no acknowledgment about the money they deducted. Request fast resolution in this issue.
Claimed loss: 24000
Desired outcome: Credit the money deposited to account or refund the money back to my personal account
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No reply here no help received in website as well so far
1XBet's actions are absolutely outrageous, keeping deposit funds on account without any explanation or resolution. Always take a note of the transaction details alongside payment evidence, and try to get in touch with their most authoritative support personnel. If they persist in dragging their feet, start by contacting your bank or switch to a payment service that is less likely to interfere in order to apply for a charge back or a dispute in order to get your money back. Don’t give them a chance to remain unaccountable for their actions—be on the move.