Menu
For Business Write a review File a complaint
1xBet Customer Service Phone, Email, Contacts

1xBet
Reviews and Complaints

1xbet.com

Learn how the rating is calculated

4.5 29 Reviews 1294 Complaints
Claimed
1xBet has claimed their business profile
Write a review File a complaint

1xBet Complaints 1294

ComplaintsBoard
M
1:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Deposit

I deposit each transaction 100 pesos in my account but i didn't recieve it at november 11,2022 9:50 am, then i tried to transact again but it got rejected and said that i have an outstanding request to top up my account but i didn't receive any of my deposits in my account

Account Ref No. That i send my deposits

1st Gcash Acc: [protected]

Date:Nov 11, 2022

Time: 9:50 A.M

2nd Gcash Acc: [protected]

Date: Nov 11,2022

Time: 11:33 A.M

Place: Batac City, Mariano Marcos State University

I would like to make a refund of my money because i didn't receive my money that i deposit. I appreciate your response.

Desired outcome: Please refund, I'd appreciate a response

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
5:55 pm EST
Replied
1xBet has left an official reply on this complaint.

1xBet Hesabımı sebepsiz yere bloke etdi

Merve Balcıoğlu

id: [protected]

1xbet hesabımın 13.10.2022 tarihinden itibaren bloke edilmiş surumdadır. Para çekme talebi oluşturduğum zaman bu sorunla karşılaşdım. Güvenlik ekibi benden belge talep etdi bu belgeler sırasıyla kimliğimin ön ve arkasının fotoğrafı, jeton ekran görüntüsü, güvenlik birimi ile diyaloğun olduğu selfie, fatura fotoğrafı, ve en sonunda bana emailden bir kod gönderildi ve günün tarihini yazarak bir kağıda onunla selfi istendi onuda gönderdim. Ve her bu belgeleri gönderdiğimde beni 72 saat beklettiler. 20.10.2022 tarihinde hesabımın doğrulama aşamasında olduğunu söylediler ve hesabım bloke oldu. Onsan sonra bilgisayar üzerinden giriş yaparak şikayet formunu doldurmamı ve 72 saat beklmemi söylediler yaptım. sonra bir 72 saat daha bekle dediler. ondan sonra yine benim kimliğimin fotoğrafını yüklememi istediler. sonra dediler ki jeton ekran görünütüsünü yükleyiniz ondan sonra yine kod ve tarih yazılı bir yazı gönderdiler bununla selfi yaparak yükleyin dediler. ondan sonra skype konuşması yapmamız gerekiyor dediler takip ettim dediklerini beni aramadılar ama skype konuşmanını başarıyla geçtiniz diye cevap geldi. buna rağmen yine hesabımın blokesini kaldırmadılar. hesabımda yaklaşık olarak 2775 usd para bulunmakta.1200 dolar yatırım yaptım hiç para çekemedim. benim blokemi kaldırınız. beni oyalamayınız en azından yatırdığım paramı geri veriniz.

Desired outcome: hesab lokemi kaldırın ve paramı ödeyin

Read full review of 1xBet
View 0 more photos
Update by Merve Balcıoğlu
Nov 28, 2022 6:07 pm EST

2. Defa Skype görüşmesi yaptım tüm soruları cevapladım eksiksiz olarak 72 saat beklememi söyledi konuştuğum kişi beni artık oyalamayınız.Size güvenim kalmadı .

Hide full review
ComplaintsBoard
K
1:41 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Deposit problem

Sir i have an deposit problem of 8000 rupees ,

4000 on 27th June,11:19 am,

4000 on 27th June ,11:49 am,

Gaming id-[protected].

Name -Karri Vamsi

Sir i paid 8000 rupees to your opeartor ,but the amount is still not credited in my 1x account or my bank account .I am contact my Bank office ,they told to me the money is successful from my side ,but it still not reflected in my 1x account or my bank account, Please send my money to my account or add Money to my 1x account ([protected]).

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
5:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Deposit not funded and ignoring the mails and complaints

I made a deposit on the 7th of November

Exactly at 7:06 pm

With the amount of 50 L.E

From number [protected]

Using Etisalat wallet (mobile wallet)

1- sent mail to special department and they lied about it as they said i received though i took screen shot and send it

2-sent mail to info-xbet they ignored it totally

3-requested a call they didn't call

4-chat support act totally ignored

Any one who are going to use 1xbet you need to know they are going to take your money for real at one point

Read full review of 1xBet
View 0 more photos
Update by Mos97ta1997
Nov 09, 2022 9:59 am EST

I made a deposit 19 hours and didn't receive it ... Sent a complaint via email and the lied about it

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
S
3:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet I didn’t get my diposit yet

Dear sir

My player id is [protected] date12/10/2022 at 9.53 am I have deposited 3000/ from digital wallet client number:[protected]

Transaction id :9jc10tmfdh

Transaction date:12/10/2022

Transaction number:[protected]

Already weeks gone I have sent you mail two times till now even I have talked with customer care they told me to send a mail again. But my 3000/ money not yet deposited in my account. I didn’t get any solution. Now I can't send mail also please take this matter seriously. My transaction details screenshots are bellow

Desired outcome: Please refund or deposit my money

Read full review of 1xBet and 1 comment
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
M
M
Mos97ta1997
Alexandria, EG
Nov 09, 2022 11:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I sent an email couple of hours ago

And didn't get a reply

View 0 more photos
ComplaintsBoard
E
4:55 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Incorrect bet results.

Good day.

1xbet is giving us hard time when coming to settling Throw ins bets correctly. Yesterday i placed a bet on Chinese Super league between Wuhan Three Towns and Beijing game Throw ins over 32.5 but to my surprise, the bet declared lost hence the stats say there were 37 Throw ins... i wrote an email to support and also had a chat with consultant but they failed to rectify the mistake.

Desired outcome: I need my bet slip to be settled correctly and this thing their doing must stop.

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
N
3:31 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Blocked my account ID

1xbet blocked my id with 28989 BDT.

About 2 years ago.

Gaming ID: [protected]

Note: Please don’t create 1xbet Account.

I will Also make youtube video about cheating of 1xbet. And international news channel. [censored] 1xbet.

Read full review of 1xBet
Update by Nayem Bhueya
Jul 20, 2023 3:25 pm EDT

They also cheating complaintsboard.com 1xbet didn’t resolve my problem. But showing complaints borad that Resolved. What cheating of 1xbet

1xbet blocked my id with 28989 BDT.

About 2 years ago.

Gaming ID: [protected]

Note: Please don’t create 1xbet Account.

I will Also make youtube video about cheating of 1xbet. And international news channel. [censored] 1xbet.

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
4:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Deposit problem

1st deposit information:

1. BDT wallet No (User ID-Gaming ID): [protected]

2. Transaction ID / TrxID : 9K61NU0ACB

3. Client phone No: [protected]

4. Agent phone No: [protected]

5. Time and date: 05:56am 06/11/2022

6. Amount: 5000

2nd deposit information:

1. BDT wallet No (User ID-Gaming ID): [protected]

2. Nagad Transaction ID / TrxID : 71J8G4G2

3. Client phone No: [protected]

4. Agent phone No: [protected]

5. Time and date: 07:25pm 05/11/2022

6. Amount: 5000

Desired outcome: Customer support in bangladesh are now very careless. They provide don't any support. I think 1xbet responsible for this situation. You should take action against them urgently.

Read full review of 1xBet
View 0 more photos
Update by Atikur1000
Nov 16, 2022 6:22 pm EST

Several times sent mail and complained againt them

Update by Atikur1000
Nov 10, 2022 10:40 am EST

I understand that all of you are talkative not supportive.

Update by Atikur1000
Nov 09, 2022 3:45 pm EST

I sent mail lots of time but could not get any support or solution there end even chat customer support and call back service. Now my mail is blocked from there end. I want permanent solution on this matter for every sufererfor all

Update by Atikur1000
Nov 09, 2022 3:40 pm EST

I sent mail lots of time to resolve it but they are not response also customer support chat and call back service. Now mail is blocked from there end. I want proper help from u

View 0 more photos
Resolved

I already provided every document, sometimes mail block there end, when they answered about my mail. They said issue already solve but they very much foul. Pls take action against them as soon as possible. My mobile number is 008801818563440

Hide full review
ComplaintsBoard
A
4:04 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Account verification

My account is under verification for the past 2 months. I kept following the instructions from the security department and I made sure I submitted all the documents I was asked to submit

Since last week I was asked to login to my account and follow the instructions. The instructions was that "To complete my account verification I should write the code I was shown on my account on a paper and I should also write the date on it", so I did.. After 3 days I decided to login to my account again because I didn't receive any response from them since I was told that I should receive a reply latest by 72hrs time.. As I logged into my account I saw the same message I saw the last time that I should write a code shown to me on a paper and the day date on it and I decided to follow the instructions again but it seems awkward to me since it was the same code and it was what I was asked to do the last time

This morning again it's been up to another 72 hrs no response from them so I decided to login to my account. I saw the same thing again for the third time and I followed the instruction..

1xbet don't want to verify my account since they couldn't find any fault with me they decided to want to scam me of my money in my account

Desired outcome: My account verification should be complete with no delay anymore

Read full review of 1xBet
Update by Abdulsamad1
Nov 06, 2022 4:07 am EST

My account ID : [protected]

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
C
8:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Blocked account with my funds in it ....1xbet is a scam site

please my account was blocked on 5/11/2022 with the total sum of 131,000 naira left in it...I was trying to make a withdrawal before my account was blocked and no response from customer care.

I was asked to merge my accounts and after it was merged. I made further deposits, this deposited went through and at the point I was to make withdrawal my account was blocked. I called their customer care severally and no help was provided, they were all rude and unresponsive.

1xbet please send my 131,000 to my account.

Desired outcome: For My withdrawal to be processed and my money sent to my bank account

Read full review of 1xBet
View 0 more photos
Update by charles Folawiyo Agboola
Nov 05, 2022 11:42 am EDT

1XBET is a scam ...No reply on mails for almost 12hrs now , I advice you to withdraw your money and run

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
9:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Withdraw amount of 25k didn't received after three days of request

My I'd [protected].

On day of Wednesday -date 02/11/2022

time is 18.40 i have put a request to withdraw amount of 25k . (request no-[protected]) . And next day 3/11/2022 they are send me the msg (time 16.26) of transaction of 25k has been completed . But till time I have didn't any amount in account.. i have also complaint nd send lots of msg nd email. But still not received my withdrawa amount.

Read full review of 1xBet
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
L
2:13 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Can't access withdrawal

I had created an account with 1x bet and could withdraw my money perfectly when the cash was little.

I deposited 660k naira into my account using my mom's ATM trying to play a game of 2 odds. I later lost the interest to play the game and tried withdrawing my money. I was told I had to play a game of at least 1.1 odd to be able to withdraw my money.

I took the risk and played the game. I won. So I tried withdrawing again. And I was told to provide documents to security.

I've been asked to submit my Nimc card image ( coloured version), a picture of the front and back of the ATM card used to make transaction. Which I did.

I was still then asked to bring the bank statement of account showing the deposit into the gaming account. Which I did.

I was told to take a selfie holding the my Nimc and my phone showing the conversation dialogue in the email with the security team, all of which should be visible on the picture.

Which I did. I was them told to send a picture of my mom's Nimc. Which I still did. I was then asked if I had any relationship with someone I did not know, which I said, none.

I had made 2 accounts before on my phone because I did not know 1xbet and 1xbet Ng where the same thing, I had already sent a letter seeking to merge both accounts, since I was told that was against the rules. Which I had not been responded.

Now in the security conversation, I was asked why I had instance of more than 1 account, which I answered to them what I answered above.

It's been 24 hours and I still haven't gotten any email. And my mother is seek and I need the cash. I have done everything legitimately and I'm being stuck in a bind here because of what Please?

Desired outcome: I would like for my account to be verified in the next 2 hours so I can withdraw and pay my mom's health bills please.

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
D
12:59 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet I have been scammed of my deposit by 1xbet

My account number is [protected]. I made a deposit using bitcoin dated 25-10-2022 at 1.14pm. It was a deposit of 0.005197 which was equavalent to $100usd. I sent it from wallet id 3BhqSZhToLeT5UMPT9yeWEzcjSvEx9Ko5b and i sent it to wallet id 32a9597jHCMASMRnsrrXwXG7MKcSE7XeCg which was provided by the app. After 24 hours i sent an email to [protected]@1xbet-team.com and I got a response after a week and some days and they said that they had credit money to my gaming account but there is nothing in my account. They dont respond to queries and when they do it is so not helpful and you have to wait for the next response that will come after weeks.

Desired outcome: Please credit my deposit into my account

Read full review of 1xBet
View 0 more photos
Update by Denzel Chimedza
Nov 04, 2022 1:09 am EDT

Harsh id:- 0dbbfd283dc8d63d37ac2774fc1aba07fe00e9340a8390ff209f57e1b8845849

Method used to make transaction:- bitcoin.

The address i was given was 32a9597jHCMASMRnsrrXwXG7MKcSE7XeCg.

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
7:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Deposit Not Credited to my 1xBet account

I deposited 0.02833228BTC though Binance to my 1xB.et account on [protected]:46. I called and even emailed then about the problem and they just made me wait everyday by telling me my problem is being looked after and today they told me that they can't do anything because the deposit hasn't reached in their wallet and I have done some kind of mistake or something. I had deposited before this as well and this problem never occurred with me. This was the first time that I deposited this big amount and they claimed that they did not receive the payment. Please help me receive my payment or atleast refund it by any means.

Date [protected]:46

Coin BTC

Deposit amount 0.[protected]

Network BTC

Address 136GPmsQvn5wZgHmVYxfLYyoDGBnbHxqho

TxID

2a27d4eb0b90664d48db11f544871130b0d93b96a803c947eeae683ea9f8d872

Desired outcome: I'd appreciate my deposit being credited to my account soon.

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
K
7:59 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet On the 3rd day of November 2022, I withdrew 200 I received notification for the withdrawal but not did receive the money Le 200.

On the 3rd day of November 2022, I withdrew Le 200 by 9:27 AM today, but I have not received the money. Below are the details;

1. Details: Transaction Id MP221103.1048.B49841 You have sent to GLOBAL ONLINE BETTING transaction amount of 15.00 Leone s, charges: 0.00, Your new balance is 200.55 Leones

2.Transaction Id MP221103.1048.B49841 You have sent to GLOBAL ONLINE BETTING transaction amount of 15.00 Leones, charges 0.00, Your new balance is 200.55 Leones

Desired outcome: Please refund

Read full review of 1xBet
View 0 more photos
Update by Khalilu Saccoh
Nov 04, 2022 6:49 am EDT

On the 4th of November 2022, I withdrew from Le 100 at 1: 54AM but up till now, I have not received my money. I hope your organization will work on, to fast-track payment.

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
R
4:00 am EDT
Replied
1xBet has left an official reply on this complaint.

1xBet Withdrawal amount not received

Dear sir I withdrawal 4000 but the amount is not came in my account many times I complained but no response they are saying that they already deposited in my account I provide my transaction history also but no use the amount is withdrawal but not came in my account who make this mistake I don't know but the money is not came in my account .another thing is that yesterday match result is still not shown.i attached the bet slip with this

Read full review of 1xBet
View 0 more photos
Update by Rj Gaming
Nov 07, 2022 6:57 am EST

Dear sir my I'd is [protected] n my transaction is on 24/10/2022 at 5.13 a.m n approved at 5.25a.m on 24/10_2022 n I used esawa system used to withdrawal the money by providing my account my fill up the withdrawal slip but the amount is not came in my esawa account n my account management shows that the money is withdrawal at 8.15 on 24.10.2022 who misused the withdrawal amount sir I attached the withdrawal slip sir plz look after this this

View 0 more photos
Update by Rj Gaming
Nov 03, 2022 11:28 am EDT

What about this match sir I attached the betslip. It became more than 24 hours n still pending

Update by Rj Gaming
Nov 03, 2022 1:13 pm EDT

Yesterday match result is still pending when u will clear this sir its become more than 24 hours n no response from urs side I am writing about this problem from yesterday n I attached the bet slip also please look it

Update by Rj Gaming
Nov 04, 2022 12:50 am EDT

Game result is still pending its became 2 days sir if the game is postponed the cancelled the game from betslip I attached tha game slip please look after this matter

Update by Rj Gaming
Nov 07, 2022 4:40 am EST

Dear sir I withdrawal rs 4000 nepali rupees on 24 of last month but the amount not came in my esawa account but in my account management section it shows that account withdrawal at 8.30 p.m on that (24)day I think that someone misused the amount. I attached the withdrawal slip I contacted nepal branch n provided all the doc but no response .plz solve this problem

Update by Rj Gaming
Nov 04, 2022 12:51 am EDT

How long it will take sir

Update by Rj Gaming
Nov 03, 2022 12:00 pm EDT

My I'd is [protected] I withdrawal the amount in the morning time 5.15 a.m through esawa but the amount is not deposited in my account

Update by Rj Gaming
Nov 03, 2022 11:55 am EDT

It's became 24 hour still problem is not solved

View 0 more photos
Update by Rj Gaming
Nov 03, 2022 6:54 am EDT

I request to withdrawal 4000 nepali rupee through esawa but 4000 rupee not came in my esawa account my I'd is [protected] when I complained about this matter they told me to provide my transaction history it happen on 24 of October n still I am requesting to transfer my account they told me that my amount is deposited in my account but account is not deposited in my esawa account transaction history shows that amount is withdrawal I think agent misused the amount please help me every day I mail to them but not responding .one more thing sir yesterday game results is still pending I attached the betslip please look after this matter also

View 0 more photos
Update by Rj Gaming
Nov 03, 2022 4:14 am EDT

How much time it will take sir to solve my problem please help to recover my missing amount .some of agent are misused the app n withdrawal the money of us .many of our friends are also complaining about this.plz help all the documents which they demand I provided but no use it happens on 24 of last month every day I followed up but no use sir please solve my both problems sir

Hide full review
ComplaintsBoard
A
1:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Unable to withdrawa fund due to docs verification

Ticket no. [#[protected]]

My gaming id is [protected]

Dear Team

I am writing/forwarding this email to as complain of 1xbet security team.I have sent almost 40 email to your security team regarding verification of docs.I do not know yet why securty team is not verifying my docs.I am sending all my docs to you also.u can check my docs are legal and valid.pls escilate this matter to higher authority.allow me withdrawal

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
S
8:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Deposit problem

My gambling Id:-[protected]

TrxID:-71HOM8KN

Client phone number Nagad:-[protected]

Agent Phone Numbar Nagad Free:-[protected]

Amount:-7500tk

Date:-17/10/2022

Time:-12.25pm

আমি গত 17/10/2022ইং তারিখ সকাল 12.25pm মিনিট এ আমার পার্সোনাল নগদ নাম্বার [protected] থেকে আপনাদের এজেন্ট নগদ ফ্রি নাম্বার [protected] এইটাতে 7500টাকা ক্যাশ আউট করি। কিন্তু আজ প্রায় 15 দিন হয়ে গেলো আমার একাউন্টে এখনো কোন টাকা আসেনি।[protected]@lxbet-teamcom এই ইমেইলে ই মেইল

করেও কোন রেসপন্স পাচ্ছি না।প্রমাণ স্বরূপ আমি আমার মোবাইল স্ক্রিনশট পাঠালাম।

এটা আমার

TrxID:-71HOM8KN

ছিলো।দয়া করে বিষয়টি বিবেচনা করে অতি দ্রুত আমার টাকা আমার একাউন্টে ঢুকিয়ে দিলে অনেক কৃতজ্ঞ থাকব। দয়া করে আমার একাউন্টে টাকা টা দিবেন। একান্ত যদি না দেওয়া সম্ভব হয় তাও জানাবেন।

ধন্যবাদ।

Read full review of 1xBet and 1 comment
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
J
J
Jahangir Alam
US
Dec 06, 2022 9:46 am EST

ACCOUNT [protected]

id-aBLrZ977

একটা ৩০০ আর দুই টা ১৫০/১৫০ টাকা আসেনি

View 0 more photos
ComplaintsBoard
S
4:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet money deducted from my account but no deposited

Respected sir,

I am Sahan , I have tried to make a deposit of 350rs through gpay. My money got deducted from my account but not showing in the 1xbet balance. Please do the needful and revert back my money to my account as soon as possible.

I am attaching you screenshots for the reference.

Please help me out

Hoping a quick response from you.

Contact details:

Sahan

Phone Number : [protected]

Desired outcome: I need refund of my money or add as a deposit in 1xbet.

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
D
9:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Payment bug

I have tried to add money from Nepal through Khalti but the agents didnot responded after transfer money. My 1X Bet id is [protected] . I tried 8000 from khalti account but didnot load in my 1X. I can attach the receipt for the transaction .and also provide you the request of payment made.The key serial number and transaction id is in the screenshots.

Desired outcome: Please either return my money or upload my 1X wallet

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review

1xBet Reviews 0

Looks like 1xBet has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About 1xBet

Screenshot 1xBet
1xBet is a global online betting platform that was established in 2007. It's known for offering a wide array of betting options across many different categories.

Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.

Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.

Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.

Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.

Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.

Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
How to file a complaint about 1xBet?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:

  • Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
  • Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
  • Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
  • Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
  • Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
Remember to include any steps you have taken to resolve the issue with 1xBet and the company's response. Explain how the issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.

Frequently asked questions (FAQ) about 1xBet customer service
Expand Collapse all
Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review Without reason block my account please open my account was posted on Nov 20, 2024. The latest complaint The money did not arrive on the bank card was resolved on Oct 28, 2024. 1xBet has an average consumer rating of 5 stars from 1323 reviews. 1xBet has resolved 1086 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.2
5586 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. 1xBet Contacts

  2. 1xBet phone numbers
    +44 1273 256987
    +44 1273 256987
    Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 2 2 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 0 0 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
  3. 1xBet emails
  4. 1xBet social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  6. View all 1xBet contacts
1xBet Category
1xBet is ranked 11 among 91 companies in the Gambling category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.