1xBet’s earns a 4.5-star rating from 1331 reviews, showing that the majority of bettors are exceptionally satisfied with betting experience.
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- Reviews only
- Complaints only
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- Replied by the business
- Unreplied
- With attachments
Replied
1xbet delete my deposited account
My account id number is: [protected]
I created my account from 1xbet.com using One click registration option.
I also deposit money in my account. But after made deposit I can't log in with my password.
Now security Department don’t reply me about my account.
My last deposit amount was: 149000/ bdt taka
Last deposit time was: 11:36 am (Bangladesh local time) in the date of 03-05-2022
The Agent Withdraw address is Chattagram Chattogram kumira Sitakundu pos
Please help me to get back my deposited money and account that I can log in.
Mentioned that I have my National identity card
The last deposit screenshot which I got from my EPOS agent.
Desired outcome: Want to get back my deposited money
They didn’t reply my email since this problem. Now as a client what should i do?
Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
Deposit issue
My client ID: [protected]
My Gmail : [protected]@gmail.com
date of the transaction :14/12/2022.
I sent money from my cih bank account to 1xbet app but I didn't receive it until now, you can find below the screenshot of the transaction details
Desired outcome: I appreciate a response
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Big scam.
Iam really sad, I received a reply from the security department asking me to withdraw my money, I want to withdraw my money by the means they asked me ' SKRILL ' I make the withdrawal and I am automatically refused. I told the support and they tell me that I won't get my money, while in the email they say that I can withdraw... they dictate themselves.
You can see in the screenshots the evidence of what I say
Player ID : [protected]
This complaint has been resolved automatically due to user's inactivity.
Thank you for your patience!
We've check all the information regarding your situation. In order to resolve your question as quickly as possible, please contact the Security Service via email - security-en@1xbet-team.com directly with providing your client ID.
You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
Deposit problem
Deposit rejected without any reason
Id number : [protected]
Clint number:[protected]
Agent number :[protected]
Amount:4000 TAka
Trx id:71KZYL8S
Time & date:11:49 AM 8/12/2022
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
1xbet I can’t withdraw my funds
I made a deposit with my master card then after betting i won and i tried to withdraw funds and they always reject withdraw, i called them and sent emails to [protected]@1xbet-team.com and they asked me to send my passport colored photo copy with jpg format not scanned, i sent them the documents and till now they dont allow me to withdraw funds.
My contact [protected]@yahoo.com
If you want to solve that problem and let me withdraw funds my 1xbet account [protected].
The following withdraw No requests rejected:
Date ( 14.12.2022 )
Request No [protected], [protected], [protected], [protected] and [protected].
Date ( 15.12.2022 )
Request No [protected], [protected] and [protected]
Date ( 16.12.2022 )
Request No [protected] .
Kind Regards
Dear Sir,
Do ask for my national ID that your security staff asked to send them a photo ?
Or you want me to send you my 1xbet account number or my Skrill number ?
If you asked me about my national ID i show you that your security service sent email that want me to send a photo for my passport and id and i sent already.
Finally im sure that your staff just asked many things just for loosing time.
Now if you want to slove my problem just let me withdraw funds with the same payment i did before with my Master Card it is so easy but im sure you will not.
Dear Sir,
Your security service sent me email after i sent them my passport photo, They asked me to provide them photo of my passport again but this time they want it against the light (place a source of day light !
I will attached their email .
After i sent what they want, Again they ask screenshot of my skrill E-wallet account and deposits, I sent them the screenshots, They replied me (You should send us all requested screenshots made using the PC, unfortunately, screenshots from mobile devices are not accepted for verification), what you think now about your security service ?!
I sent them today A colored photo of my passport and national ID with jpg format as they order. They send me email that they want another photos with another background and from another angle. Hhhhh thats really fraud.
I will attache their email
My 1xbet account number [protected].
I tried to withdraw funds by my master credit card and 1xbet rejact it many times, Your customer service called me and asked me to try another withdraw way by E-wallet, i did it skrill but its rejected, they called me later and said send email to security-en@1xbet-team.com i sent them emails and they asked me to send a colored passport photo copy with jpg format and i sent it to them and nothing solved till now all my withdraw funds rejected.
Please solve that problem.
I will attach screen shot for my 1xbet profile, transaction history and rejected withdraw funds .
Thank you for waiting the response.
In order for us to understand all the situation and help you, we need more information. Please provide the exact date, time, amount of your transaction, the name of your payment system and the transaction ID
We've also checked the information on your ID 509886105. At the moment, no documents were requested for this ID number. Please check it and provide us with the correct ID number
We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
My account was frozen and the money was withdrawn
My gaming account id :[[protected]].
I am using this account more than 1 year.
I losed huge amounts that time they never blocked my account. now I am winning some small amount and gave widthraw request they blocked my gaming account immediately although I am playing genuinely. Today I gave widthraw request they declined my widthraw request and mentioned share documents to security department, as they requested I shared the details accordingly. Then, this 1xbet security department asked me to send photos of both sides of my national identity card, which was done, then they asked me lots of questions, I answered correctly. they confirmed to me that my request will be processed. So I waited. After a few minutes, I received the email telling me that my account will be blocked. Suddenly, I try to connect to my 1xbet account, no more access. 1xbet is really a scam business. Despite sending the national identity card to the 1xbet security department, my account has always been blocked. I am still waiting for my game account to be unlocked because this account has + $142130.26.
Please kindly help me. it's my hard work and spended more time in this. please Look into this matter and solve it soon.
This money is more important to me I hope your team will support me
Dear Sir/madam, thank you for your reply
Sir, as mentioned, I am accused of having created many accounts in the company but I have an argument that I do not have other accounts in the company 1xbet, I have one account. On my phone I play with other accounts with a friend and his credentials are available. Also, if the company 1xbet cheats me and does not allow my success, it is clear that it is a thieving company, but I never believed that it cheated me and I believed in an honest company that takes care of its customers. The amount of money I withdrew was a necessity because I didn't have anything else and that proves that I needed help with the money I won. So sir I hope that I will not be treated like that and I will look at you with kindness and respect as a source of kindness and my account and the money that I won will be partially returned because I need help because I have nothing else to do but play gambling.
Dear sir/madam
Thank you for your reply I am waiting for your reply and I hope you will help me to get back my account and my winnings.
Thank you
Thank you for contacting us!
We've checked all the necessary information regarding your situation. Your account has been blocked after a thorough investigation by the Security Service because of the violation of the multiple accounts Terms & Conditions 2.27 and 2.28:
2. 27. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 28. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).
According to the Terms and Conditions, you can withdraw the amount of your deposits:
2.31. 1xBet Bookmaker Company has the right to cancel all winnings and refund the balance from your main and duplicate accounts.
We received the information from the Security Service, that you have already withdrawn the amount of your deposits. Thus, the Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable
Best regards,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
Bet slip was wrongly calculated
Hi, sir my account number [protected] i placed a bet on sport yesterday, and one of the slips was wrongly calculated and lost my multi-bet. The bet id number № [protected] and the match between dragons-vs-dolphins was 47 overs match and the Dolphins win the match within the overs. Can you tell me which rules you applied to lose the slip?
Desired outcome: Credit me the winning amount from the bet
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposit problem
Player id:[protected]
Payment system :bkash
Transection id :9lb9n9d4jv
Client no :[protected]
Agent no :[protected]
Amount : 5000tk
Time :04.06pm
Date :11/12/2022
Dear sir 24hors hoye gece akn o amr taka account e denai. Mail korci kono rply denai
Please please aktu help koren
Desired outcome: Deposit problem
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposit transaction in the amount of 2000.00 BDT via epayment rejected by operator!
Deposit transaction in the amount of 2000.00 BDT via epayment rejected by operator!
I deposited 2000 TK through( free nagad/payment ) but operator Rejected it. I am sending You Proofs
Player id, - [protected]
Transaction ID,-- 71L77KZ9
Client no,-- [protected] আমার নগদ নাম্বার
Agent number, -- [protected] [free Nagad]
#Payment done to: Milon Pharmacy
Date, -- 11 DECEMBER 2022
TIME 08: 53 PM
Amount -- 2000.00 (নগদ)
MAIL KORCHI 12 HOURS HOYE GECHE
Desired outcome: Add the deposit money to my Player id, - [protected]
info-en@1xbet-team. com is not a valid emailed address I emailed to [ transaction-bn@1xbet-team.com ] with all the proof I have but they are not adding my money to ID. Why you create drama,always.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Player ID:[protected]
Payment system :Bkash
Transection ID :9LB9N9D4JV
Client no :[protected]
Agent no :[protected]
Amount : 5000tk
Time :04.06pm
Date :11/12/2022
Dear sir 24hors Hoye gece akn o amr account e taka denai
Please aktu help Koren
Replied
Mera Man loss Ho Gaya
Cal India versis Australia women's India win match draw Ho Gaya bol raha hai tum log lekin mera paise mere ko return karna chahie na pahle Ek Bar vaise Ho Gaya Mera Paisa Mera return kar diya abhi Mera Paisa pura lass Kar Diya Mere paise mere ko return karo match draw Ho Gaya Bol Raha Hai Na Main chal raha hoga to Mere paise mere ko return karna chahie na
This complaint has been resolved automatically due to user's inactivity.
Thank you for your feedback.
In order to clarify all your questions about the bet slips, you should contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the bet slip numbers. We will check all the information and provide you with the answer there.
All the best,
1xBet Support
Replied
My bet in world cup. I bet croatia but its loses the bet
Our bet in world cup croatia vs brazil we bet in croatia but the score is 2-1 i check my apps 1xbet it says lost and. What to do on our bets lost? Can you.please pay because there are 5 people who give money to me and i bet on your website but did not pay i have also screenshot,time number
Desired outcome: Please pay our bets and we will bet again
Hello Iam complaining about our bets today because we win in world cup we choose to bet croatia agains brazil but it says in 1xbet apps is lost you can check my account or i will give you my user and pass. Can you please fix this. Thank you see my screenshots
This complaint has been resolved automatically due to user's inactivity.
Thank for your review!
To understand all the situation, please describe your question in more details and provide your client ID and the bet slip number. We also kindly ask you to provide links to the sources that confirm the bet is a win. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
1xbet big scam, it doesn't answer me anymore! They took my money
Hello, Player ID : [protected]
I won on 1XBET and when I want to withdraw I am blocked, supposedly I have to contact the security service.
I contacted them and they asked me for my ID, which I provided. Then, I was asked to send the bank cards used during the deposit and their statement, I provided them.
Then I was told "You have to wait 180 days for us to solve your problem".
They blocked my 1xbet account and my funds and they don't want to answer my emails anymore... I can't wait 6 months, I have clinic fees to pay
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
Deposit Issue
So on 5th December 2022 at about 6:53 pm, I deposited 3928 tk with bkash. As this is my first deposit and they said they don't charge anything for deposits i wrote 4000 tk (Adding the cashout charge) in the request section. So generally they rejected. So realizing the mistake I emailed them at 7:51 pm 5th December 2022. Its been 3 days they did not solve my problem. I requested a call back from them, An agent called me and kinda yelled at me. Instead solving the problem or being any kind of sorry, he shouted and informed me not to email the issue again. It will be solved when it is solved. I also knocked them at least 11 times in their Chat. They replied 1 time which is a robotic answer to email them. Just tired of it. What will i do with the money after the world cup. Transaction details below:
Player ID : [protected]
Transaction ID : 9L54HTAINM
Client No : [protected]
Agent Number : [protected]
Time : 06:53 pm
Date : 05/12/22
Amount : 3928
Payment Method : Bkash
Desired outcome: Deposit the money as early as possible.
How irresponsible you guys are. It's been over 5 days and i haven't got any response on any of my email. Is it a joke to you guys? Seems like it.
As i already mentioned. I have emailed and knocked every possible media of your. You guys are just reluctant to solve the issue.
Thank you for your feedback. Could you please specify, have you contacted our Support Service via info-en@1xbet-team. com? If not, please write to this e-mail address and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Deposit money till not deposited in my account
Dear 1x bet,
Date of 4 December 2022 I did a request to deposit 7800tk till now those money not deposited in my account. I like to Inform you that I am already email with proper documents but they are not reply till now. I want to know how many times need to reply a email?
Player ID: [protected]
Transaction ID: 71KRUXIO
Client No: [protected]
Account opening number: [protected]
Agent Number: [protected]
Time: 2.18 Pm
Date: 04 December 2022.
Amount : 7800/-
Till now i am not getting my questions answer and not deposited money in my account. Please ans me
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Block account
I was requested for withdraw to 1xbet security team.Then they start their marathon verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted all of these answers. Then they ask to send same questions answer to send 1xbet via post. I already did. They received and they asked to join again video conference. I passed successfully. They ask for no addiction gambling certificate I uploaded. Now they are not saying anything. It's more than 7 months my account blocked. 20 days ago 1xbet I spoke with them last.I didn't receive any result. Now When I email them they do not reply with me. Please Sir solve this problem as soon as possible. My claim was to the withdrawal method
Note I contacted wit 1xbet facebook but they didn't give any result.
My account number [protected]
I sent them
1 photo of the national ID card both site
2 deposit slip
3.A photo of me on the background of 1xbet securities email on mobile phone with where I hold a national I'd card.
Several forms
Notarized all completed questionnaires and sent by post to Ukraine.
.
2 Skype conferences, where I answered all the questions and passed successfully.
1xbet there is point “2.31" in which it is clearly stated that the terms of the proceedings on the account can not exceed two months, in my case it was almost seven months, that is, 1xbet themselves broke their point.
#Explanations that the rules do not specify specific documents that can request 1xbet.
*This case isn’t solved.
Desired outcome: Sir please favor me i am poor man my money is very important please favor me my . My wife is admitted in the hospital and needs a lot of money please do me a favor My account number [protected]
this is not resolved
My complain in not resolved
I was requested for withdraw to 1xbet security team.Then they start their marathon verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted all of these answers. Then they ask to send same questions answer to send 1xbet via post. I already did. They received and they asked to join again video conference. I passed successfully. They ask for no addiction gambling certificate I uploaded. Now they are not saying anything. It's more than 7 months my account blocked. 20 days ago 1xbet I spoke with them last.I didn't receive any result. Now When I email them they do not reply with me. Please Sir solve this problem as soon as possible. My claim was to the withdrawal method
Note I contacted wit 1xbet facebook but they didn't give any result.
My account number [protected]
I sent them
1 photo of the national ID card both site
2 deposit slip
3.A photo of me on the background of 1xbet securities email on mobile phone with where I hold a national I'd card.
Several forms
Notarized all completed questionnaires and sent by post to Ukraine.
.
2 Skype conferences, where I answered all the questions and passed successfully.
1xbet there is point “2.31" in which it is clearly stated that the terms of the proceedings on the account can not exceed two months, in my case it was almost seven months, that is, 1xbet themselves broke their point.
#Explanations that the rules do not specify specific documents that can request 1xbet.
*This case isn’t solved.
My complaint is not resolved so far, please help me
I was requested for withdraw to 1xbet security team.Then they start their marathon verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted all of these answers. Then they ask to send same questions answer to send 1xbet via post. I already did. They received and they asked to join again video conference. I passed successfully. They ask for no addiction gambling certificate I uploaded. Now they are not saying anything. It's more than 7 months my account blocked. 20 days ago 1xbet I spoke with them last.I didn't receive any result. Now When I email them they do not reply with me. Please Sir solve this problem as soon as possible. My claim was to the withdrawal method
Note I contacted wit 1xbet facebook but they didn't give any result.
My account number [protected]
I sent them
1 photo of the national ID card both site
2 deposit slip
3.A photo of me on the background of 1xbet securities email on mobile phone with where I hold a national I'd card.
Several forms
Notarized all completed questionnaires and sent by post to Ukraine.
.
2 Skype conferences, where I answered all the questions and passed successfully.
1xbet there is point “2.31" in which it is clearly stated that the terms of the proceedings on the account can not exceed two months, in my case it was almost seven months, that is, 1xbet themselves broke their point.
#Explanations that the rules do not specify specific documents that can request 1xbet.
I was requested for withdraw to 1xbet security team.Then they start their marathon verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted all of these answers. Then they ask to send same questions answer to send 1xbet via post. I already did. They received and they asked to join again video conference. I passed successfully. They ask for no addiction gambling certificate I uploaded. Now they are not saying anything. It's more than 7 months my account blocked. 20 days ago 1xbet I spoke with them last.I didn't receive any result. Now When I email them they do not reply with me. Please Sir solve this problem as soon as possible. My claim was to the withdrawal method
Note I contacted wit 1xbet facebook but they didn't give any result.
My account number [protected]
I sent them
1 photo of the national ID card both site
2 deposit slip
3.A photo of me on the background of 1xbet securities email on mobile phone with where I hold a national I'd card.
Several forms
Notarized all completed questionnaires and sent by post to Ukraine.
.
2 Skype conferences, where I answered all the questions and passed successfully.
1xbet there is point “2.31" in which it is clearly stated that the terms of the proceedings on the account can not exceed two months, in my case it was almost seven months, that is, 1xbet themselves broke their point.
#Explanations that the rules do not specify specific documents that can request 1xbet.
*This case isn’t solved.
Could you please response this is my complaints
I was requested for withdraw to 1xbet security team.Then they start their marathon verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted all of these answers. Then they ask to send same questions answer to send 1xbet via post. I already did. They received and they asked to join again video conference. I passed successfully. They ask for no addiction gambling certificate I uploaded. Now they are not saying anything. It's more than 7 months my account blocked. 20 days ago 1xbet I spoke with them last.I didn't receive any result. Now When I email them they do not reply with me. Please Sir solve this problem as soon as possible. My claim was to the withdrawal method
Note I contacted wit 1xbet facebook but they didn't give any result.
My account number [protected]
I sent them
1 photo of the national ID card both site
2 deposit slip
3.A photo of me on the background of 1xbet securities email on mobile phone with where I hold a national I'd card.
Several forms
Notarized all completed questionnaires and sent by post to Ukraine.
.
2 Skype conferences, where I answered all the questions and passed successfully.
1xbet there is point “2.31" in which it is clearly stated that the terms of the proceedings on the account can not exceed two months, in my case it was almost seven months, that is, 1xbet themselves broke their point.
#Explanations that the rules do not specify specific documents that can request 1xbet.
*This case isn’t solved.
1xbet email security-en@1xbet-team.com Hello! Your account is under verification at the moment, you should follow the instructions listed on the website. Every time I talk to them they always give me this email and don't say anything. It's been 9 months now and they don't want to say anything. Says nothing else They are not helping me with anything I have tried many times to contact them but they don't want to contact me always put me on top. Email
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposit problem
1. BDT Wallet No (user ID) : [protected]
2. Trans ID/ TrxID: 71KV17CJ
3. Client phone no: [protected]
4. Agent phone no: [protected]
5. Nagad time and date:8:35 PM,05-12-2022
6.Amount :1000 BDT
7.Nagad Video
Desired outcome: Please refoun, I'd appreciate a response,
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposit problem
Dear 1x owner,
Greetings from me!
I like to inform you that almost 5days to go i was deposited 7800tk till now this money not deposited my account. I am already mail with proper documents according to your low. Trust me they are not reply not a single mail. I want to know for a mail reply how many times do you need. Please help me what can i do now?
Player ID: [protected]
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposit rejected
I tried to make a deposit using automatic bank transfer with the amount of 150.000 IDR at 2022-12-07, 03:44:25
my account number is [protected] and it says deposit tejected but the money is already been deducted from my account, i tried contacting customer support but they're not respondjng
Desired outcome: Accept Deposit or Transfer back the money to my bank account
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Betting account
Could someone please respond to my complaint regarding my account: [protected]? Your site is suspicious and looks like a scam. They post the positive image of great odds here but never respond directly to queries. @1xBet_Turkiye; @1xBet Esports; @1xBet_Support; @ilya_1xBet, i contacted many times to costumer support they do not respond. Im taking my case to the Curacao regulator if no action is followed in the next 24hrs.
This complaint has been resolved automatically due to user's inactivity.
Thank for your review!
In order for us, to understand all the situation, please describe your question in more details. We'll surely check all the necessary information and get back to you with an answer
If you will have any questions in future - you can also contact the Support Service via email - info-en@1xbet-team.com. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Dear 1x bet Owner,
Greetings from me!
I like to inform you that almost 5 days to go i was request to deposit 7800/- BDT. but till now this money not deposited in my account. On the other hand i send email (transaction-bn@1xbet-team.com) this mail address according to 1x law. Trust me not a single mail they are not response till now. I want to know, how many times do you need to reply a mail? Please tell me.
At this time what can i do now do you tell me please?
Player ID: [protected]
Transaction ID: 71KRUXIO.
Regards,
Sultan Chowdory
Replied
Withdrawal not credited into my account but it was debited from my 1xbet account
On the 1st of December 2022 I did a withdrawal of 43000frs in four shifts of 5000frs 5000frs 30000frs and 3000frs respectively. The last transaction 3000frs was credited into my account and till date 40000frs is still pending I have not received it.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
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The 1xBet Team
1xBet Reviews 0
About 1xBet
Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.
Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.
Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.
Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.
Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.
Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:
- Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
- Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
- Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
- Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
- Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Overview of 1xBet complaint handling
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreFeb 04, 2025 - View all 1xBet contacts
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