1xBet
Reviews and Complaints

So on 5th December 2022 at about 6:53 pm, I deposited 3928 tk with bkash. As this is my first deposit and they said they don't charge anything for deposits i wrote 4000 tk (Adding the cashout charge) in the request section. So generally they rejected. So realizing the mistake I emailed them at 7:51 pm 5th December 2022. Its been 3 days they did not solve my problem. I requested a call back from them, An agent called me and kinda yelled at me. Instead solving the problem or being any kind of sorry, he shouted and informed me not to email the issue again. It will be solved when it is solved. I also knocked them at least 11 times in their Chat. They replied 1 time which is a robotic answer to email them. Just tired of it. What will i do with the money after the world cup. Transaction details below:

Player ID : [protected]

Transaction ID : 9L54HTAINM

Client No : [protected]

Agent Number : [protected]

Time : 06:53 pm

Date : 05/12/22

Amount : 3928

Payment Method : Bkash

Dear 1x bet,

Date of 4 December 2022 I did a request to deposit 7800tk till now those money not deposited in my account. I like to Inform you that I am already email with proper documents but they are not reply till now. I want to know how many times need to reply a email?

Player ID: [protected]

Transaction ID: 71KRUXIO

Client No: [protected]

Account opening number: [protected]

Agent Number: [protected]

Time: 2.18 Pm

Date: 04 December 2022.

Amount : 7800/-

I was requested for withdraw to 1xbet security team.Then they start their marathon verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted all of these answers. Then they ask to send same questions answer to send 1xbet via post. I already did. They received and they asked to join again video conference. I passed successfully. They ask for no addiction gambling certificate I uploaded. Now they are not saying anything. It's more than 7 months my account blocked. 20 days ago 1xbet I spoke with them last.I didn't receive any result. Now When I email them they do not reply with me. Please Sir solve this problem as soon as possible. My claim was to the withdrawal method

Note I contacted wit 1xbet facebook but they didn't give any result.

My account number [protected]

I sent them

1 photo of the national ID card both site

2 deposit slip

3.A photo of me on the background of 1xbet securities email on mobile phone with where I hold a national I'd card.

Several forms

Notarized all completed questionnaires and sent by post to Ukraine.

.

2 Skype conferences, where I answered all the questions and passed successfully.

1xbet there is point “2.31" in which it is clearly stated that the terms of the proceedings on the account can not exceed two months, in my case it was almost seven months, that is, 1xbet themselves broke their point.

#Explanations that the rules do not specify specific documents that can request 1xbet.

*This case isn’t solved.

1. BDT Wallet No (user ID) : [protected]

2. Trans ID/ TrxID: 71KV17CJ

3. Client phone no: [protected]

4. Agent phone no: [protected]

5. Nagad time and date:8:35 PM,05-12-2022

6.Amount :1000 BDT

7.Nagad Video

Dear 1x owner,

Greetings from me!

I like to inform you that almost 5days to go i was deposited 7800tk till now this money not deposited my account. I am already mail with proper documents according to your low. Trust me they are not reply not a single mail. I want to know for a mail reply how many times do you need. Please help me what can i do now?

Player ID: [protected]

I tried to make a deposit using automatic bank transfer with the amount of 150.000 IDR at 2022-12-07, 03:44:25

my account number is [protected] and it says deposit tejected but the money is already been deducted from my account, i tried contacting customer support but they're not respondjng

Could someone please respond to my complaint regarding my account: [protected]? Your site is suspicious and looks like a scam. They post the positive image of great odds here but never respond directly to queries. @1xBet_Turkiye; @1xBet Esports; @1xBet_Support; @ilya_1xBet, i contacted many times to costumer support they do not respond. Im taking my case to the Curacao regulator if no action is followed in the next 24hrs.

On the 1st of December 2022 I did a withdrawal of 43000frs in four shifts of 5000frs 5000frs 30000frs and 3000frs respectively. The last transaction 3000frs was credited into my account and till date 40000frs is still pending I have not received it.

1.Players id:[protected]

2.Transaction id Nagad:

71KQO837

3. Clint number:[protected]

4.Agent number:[protected]

5.Time:07.51pm

6.

Date:03/12/2022

7.Amount:20301

Cash Out by nagad

On nov 22, 2022 I have added NRs 1000 to my 1x bet account no : [protected], but it has not yet been added to my account .

I have emailed to "[protected]@1xbet-team.com" and they have replied once with support message [#[protected]]. but still my money has not been added to my account.

I have added through MORU with transaction ID [protected] on 11/22/2022, 16:18:13 with message c3dce16

kindly look into this matter.

I was 3 Months ago deposit but not yet add money my account.I was mail

I transfered some money to my 1xbet account and i did not receive it, contacted the email of processing morocco 1xbet team the service was so bad and received the money after 1 week. Now im having the same issue i emailed them one day ago and still didnt even get an answer while i need that money to bet on the moroccan team

My email: [protected]@gmail.com

#Player id:[protected]

#Transaction ID:71K3YMXN

#Client no:[protected]

#Agent number:[protected]

#Time:12:00 PM

#Date:22 NOVEMBER 2022

#Amount:10000

#Nagad

I Have mad a Deposit and still it doesn't added to my account. I have made several request regarding this through the operator. But they are not taking any action about this.

Sir my account is banned for the reason of using identity card with two accounts, but I have an deposit problem on banned account ([protected]). This account is banned can you please refund my amount to my bank account.

Sir I have an deposit problem of 8000 rupees,

4000 on 27th june,11:19 am,

4000 on 27th june,11:49 am,

Gaming id-[protected].

Name - karri vamsi

Sir I paid [protected]+4000) rupees to your opeartor, but the amount is still not credited in my 1x account nor refunded to my bank account. I am contact my bank office, they told to me the money is successful from my side, but it still not reflected in my 1x account or my bank account, please send my money to my bank account or add money to my 1x account ([protected]).

I waitting 8hours.. My withdraw no in my account

Dear Sir/Madam,

It has been over two months since I sent an email to [protected]@1xbet-team.com requesting to turn off Two Factor Authentication for my account. During this long period of time, I received only 4 replies from them. First, they requested my account ID number, photos of both sides of my NID, including a selfie of me holding my NID, and the last three deposit proofs. I provided them with all requested files. They then requested information about the agent from whom I had made my deposit, which I provided.

After receiving all these documents and making me wait for this long period of time, about two weeks ago, they again requested another document, which is the registration form of the sim card I used for my account. Although it was very difficult for me to access, I attained it from the customer care center and provided it to them. after receiving the form, they replied that there was no match between the information in the form and that in my NID. Yes, there is no match between them because the sim card I used for my account was registered with my cousin's NID. I have several sim cards, some of them are registered with my NID and the others are with the NIDs of my family members. They requested the registration form of the sim that was used for my account, so I provided it. They did not ask for the registration form of a sim card that was registered with my NID. I then replied my explanation to them. But my emails are not getting delivered to them now. Every time I send an email to them, I receive a 'delivery incomplete' message. It happened once before. as I kept trying to contact them, they replied after many days. they take at least 5 to 7 days to reply.

I have a big amount of money in my account and I desperately need it. Please understand my situation. You can imagine how disappointing it has been for me to keep requesting them for over 2 months to fix my issue, and have it still unfixed. I request you humbly, please disable 2FA and grant me access to my account.

Regards,

Sam Vai.

Saturday 26 time 23.40, I deposited 100 ringgit at Touch n Go wallet.. but no money is added in my account.. I sent email them but no response..

Slow/bad customer service

Dears,

Last Thuresday I have deposited 500 EGP via instapay which never appeared in my 1xbet account. I have contacted your customer service many times and replied that my case still under study.

I believe this is not a professional way to deal with your customers.

Please resolve my problem ASAP.

My User ID is [protected]

My user name is zizoo21

Dear sir, for your kind information, I have not received my deposit amount of 2350 tk in my account since 20 days. Please help me sir to get my deposit amount.

1. Gaming id:[protected]

2. Transaction id:9k51n5k9gn

3. Bkash wallet no:[protected]

4. Agent no:[protected]

5. Date and time:05/11/22 12.59 pm

6. Amount :2350 tk

7. Screen shor