1xBet’s earns a 4.5-star rating from 1327 reviews, showing that the majority of bettors are exceptionally satisfied with betting experience.
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- Reviews only
- Complaints only
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- Unresolved
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- With attachments
Replied
Sportbet
Dear ladies and gentlemen,
company 1xbet after my first deposit they blocked my account and they withheld my money, i've been trying to get my money or new password for 6 months, unfortunately the support of this company doesn't answer my emails and calls anymore, and if they email then ask for the same document you have already received. i will not get my money back i have informed this company i no longer want to be a customer and want my money back. they just ignored me and illegally withheld my money until date.
After calling the Telef Support couple of times they blocked my phone number so I could not ritch them with Telefon anymore, emails they don’t answer ! I c that many customer have a lot of problems like this … special when we want to withdraw or after making deposit the Account will be closed and you will stay asking for your Money for many Month …. They scam costumer they took them money and they don’t answer !
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please provide us with your gaming ID so that we could check the situation for you
Best regards,
The 1xBet Team
Replied
Deposit not received
I deposited last Jan. 5 thru my crypto wallet and until now it was never credited to my account. Been doing ff-up everyday and already gave them all the proofs and receipts but still they are ignoring it. Please help us resolve this because its already alarming not a lot of people are experiencing this. Please see attached receipt/Tx id that the deposit was successful.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Would you please tell us the following so that we could assist you with this case. Date, time, amount, transaction ID as well as your gaming ID. After that we'll be able to check the information and get back to you
Best regards,
The 1xBet Team
Replied
Deposit from in Bangladesh
Hello sir i am from bangladesh.i deposit in 1xbet account by nagad payment system.almost 24 days gone.i have not get my money.i have email in [protected]@1xbet-team.com but they have reply me yet.please help me,i am giving all necesaary information below
Player id [protected]
Amount 300
Paymwnt Method: nagad
Personal number [protected]
Agent number [protected]
Date and time 12.1.2022 2:13 am
1xbet complaits sent me a whatsapp number to contact for my deposit problem.but that person say that he cannot help me because he is in off duty
This complaint has been resolved automatically due to user's inactivity.
Your deposit was successfully credited. Confirm this please
All the best,
The 1xBet Team
Thank you very much for all the information provided. We'll check it with the Security Service and get back to you
Best regards,
The 1xBet Team
Replied
Deposit to my 1xbet not received
On the 29th of January 2023, I deposited into my 1xbet account 350 rupees.
And with the transaction Transaction Id [protected] through UPI
Thereof, my 1xbet account was not updated with my 350 rupees
Desired outcome: Please deposits my 350 rupees into my account.
Account number [protected]
VIKAS PARASHRAM BHANDURGE
350.00
Sent
Date:
Transaction ID:
Sent from:
UPIID:
Notes:
29 JAN 2023, 03:44 PM
[protected]
HDFC Bank Ltd
[protected]@okaxis
UPI
Desired outcome: Please send the money to my account
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us!
In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details.
We will check all the information and get back to you with an answer
All the best,
The 1xBet Team
Replied
I need a refund as my account got hacked and blew all my winnings including my vip bonus
I had an account with 1xBet User ID: [protected] which won a total of $55,175 USD or 3,000,000 Php. I did not login for a couple of days because I got busy with work. When I finally logged on, I noticed that my account balance is already 0 Php and my 0 also for my VIP bonus for Live Casino. I did check but no withdrawals were made but got into my account and noticed that someone played all winnings away. I am asking if I could get a partial refund for the amount of money I lost due to this unfortunate event. I tried to reach out to customer support however they did not offer any type of help. I am a regular customer and I have managed my way to level to VIP status however it seems like 1xBet as a company doesn't value my business to them.
User ID: [protected]
Username: Gaiseric
Desired outcome: Refund partially my winnings as I wasn't the one who played it as my account got hacked.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Would you please tell us if you're contacted the Security Department at security-en@1xbet-team.com already?
All the best,
The 1xBet Team
I have paid the deposit and have not received the money
Id-[protected]
Contact-[protected]
Replied
Deposit to my 1xbet not received
On the 31st of January 2023, I deposited into my 1xbet account Le 50 with the code number" Your payment code is 279006 valid for 15 minutes. Thank you for using Orange Money",
And with the transaction Transaction Id MP230131.2140.B69649 You have sent to GLOBAL ONLINE BETTING transaction amount of 50.00 Leones, charges: 0.00, Your new balance is 250.51 Leones.
Thereof, my 1xbet account was not updated with my Le 50.
Desired outcome: Please deposits my Le 50 into my account.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us! Please provide us your gaming ID so that we could check that for you
Best regards,
The 1xBet Support
Replied
One click registration account can't log in by password
Helo! 1xbet is scamming my deposited money. They blocked my one click registration account without giving any notification.
Its also mention that I have my every correct deposit information, account id number, account password, last deposit time, amount,date. Also i have my nid card.
I contacted [protected]@1xbet-team.com
I also contacted [protected]@1xbet-team.com
Every time they asked my account id number, I provide them everything but after giving my account id number they are remain silence and not responding my email.
My account id number is [protected]
I have everything just let me get log back in my account.
Desired outcome: I want to use my account and log in with my password
Helo! Please check and help
My account number is [protected]
Please help me to log in by using my account id number and password
This complaint has been resolved automatically due to user's inactivity.
Please contact us on public.relations@1xbet-team.com regarding this case
All the best,
The 1xBet Team
Thank for your review!
To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
Deposit rejected problem
Sir my deposit was rejected last 72 hours but still I have not got any solution to my problem. I want to know how long it will take 1xbet to solve this problem.
1. Game ID BDT : [protected]
2. TrxID :[protected]
3. Client Number:[protected] (Rocket)
4. Agent Number :[protected] (Rocket)
5. Date and Time: 23-01-2023 / 11:05 AM
6. Amount : 1000 (BDT)
7. Screenshot + Video
Desired outcome: 90 hours have passed and I don't know how much longer it will take.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Would you please tell us if your case has been resolved?
All the best,
The 1xBet Team
Replied
Payment not received
Country:- Nepal
Device :- Android
Agentship:- Mobcash
USDT (Tether) Trc20 :- Load here.
TYCq8iw8EW6SDq6Xr1CUhqEbKBfgGdvyqF
Load and send us a screenshot.
We will provide you with a tutorial video along with mobcash and reddy accounts.
Loaded usdt details:
Date and time: 2023-01-24 and 23-14-09
I haven't received any mail about mobcasd I'd and reddy I'd
Please solve my problem
This complaint has been resolved automatically due to user's inactivity.
Thank for your review!
To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
For late deposit
My 1xbet Account Number :[protected]
Deposited Mcash Number :[protected]
Date :20th January 2023
Deposit Time:21.09
Reference No:832598
Hello sir
I deposited Money Via Mcash On 20th Night at 21.09. The money was sended to 1xbet Mcash Number. After I come over to made a Deposit request on 1xbet but Mcash Option was Disappeared that's why I can't make the Deposit request.
Now, I tried to make a deposit request on Mcash option. But it's not conforming to my request. I talked to 1xbet customer support, they said to me send the payment proofs to chat. They will shortout this issue and credit the money to your e-wallet but they not respond properly to me.
Here I attached the payment proofs please respond soon as possible
Desired outcome: Please Add this Deposit to My 1xbet gaming Account.soon as Possible
This complaint has been resolved automatically due to user's inactivity.
Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID and the transaction details. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
I send a 194 rupees yet not received me within three hours.plz solved my problem.
Replied
They confiscated $11,000 even though I don't have multiple accounts
1xbet confiscated 11 thousand dollars with the excuse of more than one account, they do not answer even though I have said it many times, my only account is [protected], I did not open a game account in another, I had exactly 11 thousand dollars in my account, I complained to the license company, no response from them, definitely do not trust this site
Desired outcome: reopen my account and pay my money..
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us!
We've checked all the necessary information regarding your situation. Your account has been blocked after a thorough investigation by the Security Service because of the violation of the multiple accounts Terms & Conditions 2.27 and 2.28:
2. 27. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 28. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).
According to the Terms and Conditions, you can withdraw the amount of your deposits:
2.31. 1xBet Bookmaker Company has the right to cancel all winnings and refund the balance from your main and duplicate accounts.
We received the information from the Security Service, that you have already withdrawn the amount of your deposits. Thus, the Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable
Best regards,
The 1xBet Support
Replied
They confiscated $11,000 even though I don't have multiple accounts
1xbet confiscated 11 thousand dollars with the excuse of more than one account, they do not answer even though I have said it many times, my only account is [protected], I did not open a game account in another, I had exactly 11 thousand dollars in my account, I complained to the license company, no response from them, definitely do not trust this site
The account with 11 thousand Turkish liras was blocked as multiple accounts, I did not use multiple accounts, I complained to the license company.
id: [protected]
The account with 11 thousand Turkish liras was blocked as multiple accounts, I did not use multiple accounts, I complained to the license company. id: [protected]
This complaint has been resolved automatically due to user's inactivity.
Your account has been blocked after a thorough investigation by the Security Service because of the violation of the multiple accounts Terms & Conditions 2.27 and 2.28:
2. 27. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 28. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).
According to the Terms and Conditions, you can withdraw the amount of your deposits:
2.31. 1xBet Bookmaker Company has the right to cancel all winnings and refund the balance from your main and duplicate accounts.
We received the information from the Security Service, that you have already withdrawn the amount of your deposits. Thus, the Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable
Best regards,
The 1xBet Support
Replied
i am payment in your upi id but it was changed suddenly
sir /mam i have been successfully diposit 6400 inr in your upi id but after payment the upi id was changed and i write utr no to the new upi id section
but my money was not credited to my account
so you please credited my money to my account if you dont do this i have a video and proper evidence of your scam
so i will file a complaint against 1xbet
under section 378
yo can have a jail of 8 years and fine upto 24 crore
This complaint has been resolved automatically due to user's inactivity.
Thank you for your review. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Deposit
আমি গত 02/01/2023 তারিখে 300 টাকা ডিপোজিট করেছিলাম কিন্তু ভুল করে ডিপোজিট কনফার্ম করতে যেয়ে ইরর লেখা আসছিলো। আমার ওয়ালেট এ এখনো টাকা জমা হইনি। নিম্নে ডিপোজিট এর সমস্ত তথ্য প্রদান করা হলো:
BDT Wallet No (user ID) :[protected]
2. Trans ID/ TrxID:71MDZW5E
3. Client phone no:[protected]
4. Agent phone no:[protected]
5. Nagad time and date: 02/01/2023, 1:00 PM
6. Amount: 300
7. Nagad Screenshot:
উপরোক্ত তথ্যগুলো দেখে আমার ওয়ালেট এ টাকা জমা করার জন্য অনুরোধ করা হলো:
This complaint has been resolved automatically due to user's inactivity.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Subject: Deposit Not Credited
To whom it may concern,
I am writing to inform you of an issue I recently encountered with a deposit I made to my betting account 60 AED The deposit was not credited to my account, and I am hoping to resolve this issue as soon as possible.
I have included the details of the deposit below:
- Date of deposit: 16/01/23
- Amount deposited:61.83AED
- Payment method: BANK TRANSFER
I look forward to hearing from you soon.I will attach my screenshot of the transaction below kindly please check.Thank you for your time and attention.
Sincerely,
AJMEER ABDUL SALAM MUHAMMED
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us! Please provide your gaming & transactions ID's so that we could assist you with this situation
Best regards,
The 1xBet Support
Replied
1xbet unjustly blocked my account, even my last deposit was not refunded
They blocked my 11 thousand dollar account about 1 month ago for no reason and they did not refund my last deposit. People in turkey are defrauding the main center. Nobody returned the amount I deposited to me, they sent the money and asked for it back, otherwise my account will be closed completely, so I sent the money again. I was scammed BY AUTHORITIES IN TURKEY. NO ONE GAVE MY LAST MONEY.
ID: [protected]
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us. Would you please tell us what is the sum of all your deposits, in your opinion, and how much you've withdrawn? Is it less than the sum of deposits?
Best regards,
The 1xBet Support
Replied
Asked my documents, they received it but not response my email
I contacted with [protected]@1xbet-team.com. About my account issue. They asked my last deposit time and date. I gave them by send email to [protected]@1xbet-team.com. after they received my details they don’t reply my email.
My email address is [protected]@gmail.com
My email ticket id with [protected]@1xbet-team.com is Re: My account password is correct but always show me wrong password [#[protected]]
Please check my email and replay me.
Desired outcome: Please replay my email and help me to get back my account and my deposited money.
They are not responding me. Also they even don’t answer me about my account
This complaint has been resolved automatically due to user's inactivity.
Thank you very much for your cooperation. We ask you to please wait a little bit more for getting the assist on the info mail from the Support, as it is the place to resolve your login situation
Best regards,
The 1xBet Support
They are not responding my email after getting my account id number.
Whats my problem?
Replied
Deposit not gives. Please please solve this problem
1. BDT wallet No: [protected]
2. Transaction ID/TrxID: 71N73400
3. Client phone No: [protected]
4. Agent phone No: [protected]
5. time and date : 3:38pm / [protected]
6. Amount: 300
7. Screenshot:
8. subject: Deposit problem
Deposit not gives. Please please problems this Solutions
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please provide us with your gaming ID so that we could check this situation for you
Best regards,
The 1xBet Support
Replied
Deposit not received
I think 1xbet use people's deposits to pay the customers that won. Two of my deposits have not been received but my money was deducted from my bank account. I think this is thier way to not go bankrupt. They pay people with our deposits. It is such an inconvenience as I want to bet but now the funds do not reflect in my 1xbet account. Pathetic service as I was told to email thier support team I still haven't gotten any response as to when my funds will be updated. Poor service. I'm very disappointed.
Desired outcome: I would like to be compansated for the inconvenience that has been caused and please refund my money.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching back to us. Please provide us with the following so that we could look into your situation more: date, time & amount of said deposit, screenshots of the deposit and your mail to the Support & your gaming ID
Looking forward to your reply
All the best,
The 1xBet Support
Dear sir/Madam
I am highly Requesting to check up The money I invest and the result. It was only PSG which I got 4 covers instead of 4.5 so I was supposed to give refund that game
Thanks
Abdirahman
Replied
1xbet does not give 11 thousand dollars for 1 month
They blocked my 11 thousand dollar account for about a month, we sent the documents they wanted. The reasons for blocking were stated as the same family. Now, as a result of my research, users from the same family are always allowed. There are those who use it as a husband and wife, there are those who use it as a brother and sister, what is our fault 1xbet? are you only mother and son forbidden?
ıd: [protected]
They blocked my 11 thousand dollar account about 1 month ago for no reason and they did not refund my last deposit. People in turkey are defrauding the main center. Nobody returned the amount I deposited to me, they sent the money and asked for it back, otherwise my account will be closed completely, so I sent the money again. I was scammed BY AUTHORITIES IN TURKEY. NO ONE GAVE MY LAST MONEY.
ID: [protected]
2. 27. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 28. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).
According to the Terms and Conditions, you can withdraw the amount of your deposits:
2.31. 1xBet Bookmaker Company has the right to cancel all winnings and refund the balance from your main and duplicate accounts.
We received the information from the Security Service, that you have already withdrawn the amount that exceeds the total number of your deposits. Thus, the Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable
Best regards,
The 1xBet Support
Thank you for reaching back to us. We'll check the information with the Security Service and get back to you as soon as possible
Best regards,
The 1xBet Support
1xBet Reviews 0
About 1xBet
Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.
Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.
Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.
Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.
Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.
Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:
- Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
- Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
- Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
- Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
- Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Overview of 1xBet complaint handling
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1xBet Contacts
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1xBet phone numbers+44 1273 256987+44 1273 256987Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 2 2 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 0 0 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
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1xBet emailssupport@1xbet-team.com100%Confidence score: 100%info-en@1xbet-team.com80%Confidence score: 80%Supportpublic.relations@1xpartner.com60%Confidence score: 60%Supportsecurity-en@1xbet-team.com50%Confidence score: 50%Security Departmentb2b@1xbet-team.com50%Confidence score: 50%Partnership Queries (Online)marketing@1xbet-team.com50%Confidence score: 50%Public Relations and Advertising
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1xBet social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all 1xBet contacts
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