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1xBet review: Incorrect outcome

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Dear sir/ Madam,
My name is UMESH, My Account ID : [protected] and My 1X Betslip ID : [protected].

In the above Bet slip I has placed Bet on Top Wicket taker on Hundred men's cricket On Tymal Mills , But due to some other issue it is now Showing Chris Jordan. You can see the date of placing Bet 18/08/2024 , you can track the Odds on that day also. I place Bet Before this match Tymal Mills have 16 Wickets and Chris Jordan have 14 Wickets only, So the Odds in Favour of Tymal Mills -1.5 and on Chris Jordan- 3.5 , Because Tymal Mills is 2 Wickets a head of Chris Jordan so Odds on Tymal Mills is 1.5, In Next match Tymal Mills got 3 Wickets which comes to 19 Wickets and Chris Jordan got only 1 Wicket, which comes to 15 Wickets only, So the Odds are in Favour of Tymal Mills because he is 4 Wickets a head of Jordan, So I placed between on Tymal Mills to be the Top Wicket Taker as he has taken more wickets than Jordan that's the reason Odds also showed 1.5 on Tymal Mills and on Chris Jordan odds are 3.5 , But Due to some it is showing as Chris Jordan , Just think sir How is it Possible at odds 1.5 on Chris Jordan when is 2 Wickets behind than Tymal Mills , you can check the Odds also on the 18/07/2024 . so please correct the Issue and make the Bet slip as win.

Thank you.

Claimed loss: My 1X Betslip ID : <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>. But I didn't placed on Chris Jordan as Top Wicket Taker at 1.5 Odd, I place on Tymal Mills -1.5 Odd, Please check the Past Odds on 18/08/2024 . So please Refund the Amount.

Desired outcome: As I placed on Tymal Mills at 1.5 Odd, So please check the Odds on 18/08/2024 before the Match Starts , So they have changed the Party name from Tymal Mills to Jordan , So please make it as Win/ Refund the Amount.

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Aug 22, 2024 12:47 pm EDT
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Hello! We are very sorry that you feel this way and we want to assure you that we are doing everything we can to provide you with a quality service, first and foremost including the security of your account and balance, and the correct settlement of all bets.

In accordance with fair settlement rules, in the event that there was an obvious error in our odds, such bet will be settled in accordance with the final result at the current odds corresponding to the given market (rule 2.19).

We hope for your understanding, since all settlement actions are strictly subject to the rules that players accept when registering on the site. In addition, to obtain detailed information about the status of any of the bets, you can always contact our support team. We are always ready to help you.

Sincerely,
1xBet team
Update by Urocks
Aug 22, 2024 1:16 pm EDT

Pls check on 17/08/2024 , Hundred Men’s Top Wicket Taker Outcome, it shows Tymal Mills-1.5 and Chris Jordan has 3.5 Odd, But after the Match it shows on Chris Jordan as 1.5 and also I placed Prematch Bet on Tymal Mills-1.5 , If I placed bet on Chris Jordan it supposed to be 3.5 , How can it be 1.5 Odd, as I placed on Tymal mills , But I don’t know how it changed to Chris Jordan, You can check the Odds on 17/08/2024, and then share the Odds photo, I am very confident that I placed on Tymal mills 1.5 odd not on Chris Jordan

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